Digital systems also record detailed metadata about recorded calls, including start/stop timestamps, extension number or name, dialed DTMF tones, Caller ID, DNIS, and more. Many systems allow administrators to listen to live conversations or to access records from any remote location over a LAN.
Digital systems maintain extensive metadata about recorded calls, including timestamps, contact information, dialing codes, identification data, and other details. Administrators have the ability to monitor live interactions or access records remotely via a LAN.