This is likely because MTV had deleted at least a few 100,000 online votes under the suspicion that there had been foul play. MTV informed the director Stephen Reedy that there had been a voting spike that they considered to be “unorganic”.
The outcome was likely influenced by MTV's decision to delete hundreds of thousands of online votes, which they suspected might have been the result of foul play. MTV notified director Stephen Reedy about an unusual spike in voting activity they deemed “artificial”.