Since these unwanted charges are intentional, if a customer calls to remove a charge once it is realized, their phone and online systems are intentionally designed to force the customer to resolve in-person at an airport desk where at least 45 minute waits are the norm.
Since these intentional charges are deliberate, if a customer contacts to eliminate a charge after it is acknowledged, their phone and online systems are intentionally configured to compel the customer to resolve in-person at an airport desk where waits of at least 45 minutes are customary.