"Determinants of Citizen Satisfaction with Police Performance: The Effects of Residential Location." Policing: An International Journal of Police Strategies and Management 4:655-664.
The study investigates what factors contribute to public satisfaction with the performance of law enforcement agencies, specifically looking at how residents' locations affect these perceptions. It is published in Policing: An International Journal of Police Strategies and Management, volume 4, pages 655-664.