Elaine summons Eddie Sherman, a mailroom employee, to fire him for incompetence. When she meets him, she is intimidated by his gruff voice and military fatigues, so she promotes him instead just to have an excuse for the summons.
Elaine requested that Eddie Sherman, a mailroom staff member, be fired for lack of ability. When they met, her fear of his gruff tone and military uniform led her to promote him rather than follow through with the dismissal.