Hochschild found in her research that although most working parents, particularly mothers, said "family comes first", few of them considered adjusting their long working hours, even when their workplaces offered flextime, parental leave, remote work, or other "family friendly" policies.
Hochschild's research revealed that although most working parents, particularly mothers, emphasized the importance of family, few of them took concrete steps to balance their work and family responsibilities, even when their employers offered flexible scheduling, parental leave, or other measures to support work-life balance.