During his talk, "Ernestine" (the fictional telephone operator created by Lily Tomlin for Rowan & Martin's Laugh-In) made a surprise appearance. She complained "about the confusing and rapid transformation of communications technology.
In her speech, "Ernestine" (a character from Lily Tomlin's Laugh-In) suddenly appeared on stage. She lamented "the bewildering and rapid progress in communication systems.