Tobacco quitlines may offer a reactive service, meaning that counselors initiate no contact but clients signing up for support are encouraged to call the service whenever they need, or a proactive service where clients signing up for treatment are offered a call up service. Many quitlines offer both reactive and proactive treatments and leave it up to the client to choose.
Tobacco quitlines might provide a reactive service, where counselors do not contact clients but encourage them to call whenever needed; or they can offer a proactive service where clients are offered a call-up service upon signing up. Many quitlines supply both reactive and proactive treatments and allow the client to decide.