There is no wheelchair access to the southbound platform; the ramp to the northbound platform is steeper than 1 in 12, making it unsuitable for wheelchair users, and there is a large height difference from the train doors to the platform. In 2011 the government announced a £37.5 million scheme to improve stations under an "Access For All Mid-Tier programme", of which £1,023,000 was to go towards building new ramps at Nailsea and Backwell. The works were due to start in 2013, but were delayed until 2014 due to a need to repair subsidence on the embankment and wait for works on the car park to be completed.
The passage describes a lack of wheelchair access at a railway station, highlighting the steepness of the ramp leading to the northbound platform and the height difference between train doors and the platform. The government's £37.5 million "Access For All Mid-Tier programme" aims to improve accessibility by funding new ramps at Nailsea and Backwell.