The company issued a joint response with Network Rail on the day of publication, primarily blaming outside factors and survey methodology. The 2016 Which? figures were backed up by the 2016 Transport Focus survey, which placed Southeastern joint bottom in satisfaction on service delivery.
A joint response from the company and Network Rail was issued on publication day, primarily pointing fingers at external circumstances and survey techniques. The 2016 Which? findings were reinforced by the 2016 Transport Focus survey, which placed Southeastern joint last in terms of customer satisfaction with service delivery.