The group has standard classes about emergencies, etiquette, and antiterrorism, which they work through. Also as part of a test is a full-sized replica of an airplane with people to wait on, and some difficult people are selected such as a bratty little kid, a group of middle aged drunks, and surly ex-NFL player who refuses George's orders not to smoke. The group starts to gel together, with George learning to start applying himself to a career and Philo finding common ground with the "jinx girl" due to his similar eye problems.
The group is undergoing training exercises that include emergency preparedness, social etiquette, and anti-terrorism measures. They also participate in a simulated airplane scenario involving passengers who present various challenges, including a demanding child, a rowdy group of adults, and an uncooperative former athlete. This experience leads to the team developing stronger bonds as George finds purpose in his work and Philo connects with the "jinx girl" due to their shared visual impairment.