Tobacco quitlines may offer a reactive service, meaning that counselors initiate no contact but clients signing up for support are encouraged to call the service whenever they need, or a proactive service where clients signing up for treatment are offered a call up service. Many quitlines offer both reactive and proactive treatments and leave it up to the client to choose.
Tobacco quitlines may provide either a reactive service, in which counselors do not contact clients but encourage them to call when needed; or a proactive service where clients are offered a call-up service upon signing up. Many quitlines offer both types of services and leave it to the client to choose.