California Department of Health Care Services
UOR Unit Manager
Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

The Licensing and Certification Division (LCD) focuses on compliance with State and Federal statute, regulations, and other governing requirements. LCD oversees licensing and certification functions, monitoring, and complaints for Driving-Under-the Influence Programs, Narcotic Treatment Programs, and outpatient and residential providers. LCD also oversees conducts complaint investigations on certified Alcohol and Other Drug counselors and counselor certification. LCD is also responsible for the licensing, monitoring, unusual occurrence reviews, and complaints for Mental Health Rehabilitation Centers and Psychiatric Health Facilities, as well as the, approvals of 5150 facilities designated by the counties for the purpose of 72-hour treatment and evaluation under the Lanterman-Petris-Short Act and the Children's Civil Commitment and Mental Health Treatment Act.

About this Role: 

Under the direction of the Section Chief, the Staff Services Manager I (SSM I) has supervisory responsibility for staff and assignments related to the development, planning, implementation and oversight of Unusual Occurrence Report (UOR), complaint investigations, approval of Lanterman-Petris-Short (LPS) Act 5150/5585.50 designated facilities and licensing reviews of 24-hour psychiatric facilities under the jurisdiction of the Mental Health Licensing Branch. The SSM I provides oversight, training, and technical assistance to staff regarding facility complaints and unusual occurrences, legislative bill analysis, Public Records Act (PRA) requests, policies and procedures. Reviews staff work for accuracy, completeness and compliance with applicable laws, policies, and regulations; organizing, and evaluating staff’s field work; set priorities and time lines for the Unit. The SSMI provides supervisory coverage, acting as SSMII as needed. The SSMI is subject to fingerprinting and a criminal background check clearance by the Department of Justice and the Federal Bureau of Investigation. Up to 50% overnight, statewide travel by airplane,train, automobile or other transportation is required.

It is highly recommended that applicant s submit their application and supporting documents online through the CalCareer account. This is pending Human Resources approvals.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process.

This position is subject to the Department’s Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700).

You will find additional information about the job in the  Duty Statement .

Working Conditions

Please see the Telework Information section below for telework details.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

 STAFF SERVICES MANAGER I 

Additional Documents

 Job Application Package Checklist  Duty Statement 

Position Details

Job Code #:

JC-428182

Position #(s):

808-959-4800-XXX

Working Title:

 UOR Unit Manager 

Classification:

STAFF SERVICES MANAGER I

$6,760.00 - $8,398.00

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

DHCS is California’s health care safety net, helping millions of low-income and disabled Californians each and every day.

DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Special Requirements

Simple Application Steps

If you are intereste d in this po sition, complete the following these simple steps:

 Review the education and experience minimum qualifications (MQ’s) of the Staff Services Manager I Staff Services Manager I (5393) - CalHR . See the Minimum Requirements section above.  Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.  Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.  Once you have applied, take the Staff Services Manager I Exam CalCareers 

 Supplemental Application Requirement Section 

Applicants must include a Supplemental Application (SA) for this recruitment. You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.The DHCS may not consider applicants who fail to provide an SA with their application. Resumes do not take the place of the SA.

Respond directly to the following Supplemental Application question(s):

 Please describe your background and experience in working in the behavioral health field and provide at least (2) specific examples of that experience, including your specific role and length of time.  Describe any specific experience you have conducting facility or onsite surveys and/or reviews to ensure compliance with regulations and standards related to the mental health field and how you prepare and go about this task. Please include what specific types of surveys or reviews you have conducted and for each, indicate what the applicable regulations and/or statutes are that you were monitoring for compliance.  As a supervisor/manager, please describe your role in relation to being a part of the management team and no longer a member of the rank-and-file staff. What do you believe will be the biggest challenges you will face as a new entry level manager?

The SA must have each response numbered, no more than 2 pages in length, single-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

 Candidates who do not complete and submit an SA may not be considered for this position. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/3/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services

Attn: Certification Technician

M.S. 1300

P.O. Box 997411

Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services

1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Supplemental Application - A completed Supplemental Application must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Application Requirement Section below for additional information. 

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

 Be a team player and a skilled, proactive employee with strong organizational skills;  Be able to handle pressure, manage time efficiently, plan and organize, and communicate effectively;  Be dependable and reliable and willing to learn new ideas and assist where needed;  Be able to approach all assignments with a positive attitude and exhibit initiative in completing assignments in a timely manner;  Be able to manage workload, handle complex licensing reviews, and develop efficient processes so that the section can meet statutory time frames;  Be able to work independently on an assignment, project, or task, and be committed to good quality work that will improve output and minimize rework;  Consistently display an exceptional level of commitment, dedication, attention to detail, and professionalism with external customers, such as Mental Health Rehabilitation Center and Psychiatric Health Facility providers, including patients/clients. 

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

 Continuous and ongoing training Diversity, Equity, and Inclusion program activities Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

 Medical, including health, dental, and vision insurance.  Paid Holidays and vacation/leave Defined retirement program Savings Plus Program (401(k), 457) Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary - CalHR

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link This survey is not required to be considered for this position.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Anna Mayeda

(916) 345-7877

anna.mayeda@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 440-7370

civilrights@dhcs.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

 Telework Information 

This position is designated as a field-based position that regularly conducts in-person and site-based work with health care partners, providers, or others. This position is eligible to telework up to five days a week. The amount of telework is at the discretion of the Department and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

The selected candidate will be assigned an available DHCS office closest to their residence prior to their start date. The selected candidate will be required to report to their assigned DHCS office and other DHCS locations as needed.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

For a list of possible DHCS office assignment locations, please reference the reporting location document attached to the duty statement on this job advertisement.

Additional Information

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

A completed state application (STD. 678) and any documents list under “Required Application Documents” must be submitted with your application package. Applicants who are relying on additional documentation (e.g., transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under “Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified. Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov .

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Sacramento, CA