Experian
Client Services Consultant, Claims (Must have healthcare revenue cycle remittance and account management experience) - Experian Health (Can be REMOTE from anywhere within the US)
Company Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Our Mission Is To Use Data Driven Insights To Simplify Healthcare For All. Simply Put, We Want To Make The Healthcare System Work Better For Us As Consumers And For Those Who Work In Healthcare. Our ONE Experian Health Culture Is The Centerpiece Of Making This Happen. Our Aspiration Is To Bring People Together Who Are Driven By Purpose And Want To Make a Difference. We Strive To Have a Diverse Group Of People And Minds Who Are

OPEN: Have a growth mindset and collaborate often with others to make things happenNIMBLE: Always embracing change and pushing the envelope on innovative ways to solve problemsEFFECTIVE: Accountable to themselves and to others

Job Description

The Client Services Consultant, Claims is responsible for cultivating positive, long-term client relationships, with our healthcare facilities and health system clients, focusing on client satisfaction and retention.

The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

Identify and resolve issues that create product performance obstaclesFacilitate timely resolution of client issues, that are not completed within normal turnaround timeReview and analyze issue trends, in order to proactively resolve persistent customer issues, and lessen customer disruptionAct as the Experian Health customer advocate and liaison, to other internal Experian Health teams, to deliver successful outcomes for our customers Proactively monitor, measure, and manage account satisfactionCultivate relationships with operational and executive stakeholders, to improve our ability to retain, renew and upsellMonitor and evaluate product usage to make certain. implemented products are providing expected return on investment. and meeting customer expectationsEvaluate customer utilization of Experian Health products. and recommend best practices, configuration and solutions, to improve the customer experience, and overall return on investmentEnsures timely and successful transition of approved customer/product transitions, from Implementation to Account Management

Qualifications

5+ years’ experience with Experian products and services preferred5+ years’ experience in Healthcare revenue cycle, industry and competitors required5+ years’ experience in Account Management, in healthcare technology required5+ years’ experience with electronic remittance advice(ERA) - 835, electronic claims – 837 , and denials required5+ years’ experience successfully managing and cultivating, customer relationships, in medium to large healthcare facilities and health systems requiredStrong communication skills, with both operational and executive customer stakeholders (written and verbal)Ability to articulate our product value propositionExcellent time management and organizational skillsEffectively partners and collaborates with internal teamsWorking knowledge of PC-based Internet and Windows applications preferredProficiency in Salesforce preferredMinimal travel as needed

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
United States