Wolters Kluwer
Principal CX/UX Research Consultant - Remote R0041305
The Company

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Heath, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Principal UX/CX Research Consultant, reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Nursing and Medical Segments of the Health Learning and Practice business unit.

Responsibilities include but not limited to:

Lead User Research:

Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision

and strategy for user experience research for the segment, aligning it with business objectives and goals.

Monitor quantitative data to understand user engagement with a variety of content typesAct as a change leader to help teams increase level of UX maturity and engage in product innovationProvide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision makingPartner with Product Managers to understand business goals and objectives both at the portfolio and product level.Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customersEnsure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.Drive the culture of feedback and metrics to drive continuous improvement in the user experience. 


Stakeholder management: 

Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.

Partner with Divisional Directors to drive Research and product strategy from a user driven perspectiveRegular, transparent communication of status and metrics to management and stakeholdersAdvocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.Involve all members of cross-functional teams in research and analysis


Assessing Inclusive Design

Implement and advocacy for WCAG accessibility standards. Ensure the Usability testing and evaluation:

Ensure all designs comply with ADA/WCAG standards for accessibilityContribute to the wider UX community of practice


Industry awareness: 

Staying up to date with the latest trends, technologies, and best practices in user experience research. Provide thought leadership and guidance on emerging UX trends and innovations.

Keep up to date with the latest UX practices, innovations and toolsShare experiences and Learning with others on the team


Desired Experience

At least 13 years of relevant research experience Significant experience working with senior clients, stakeholders, and developersExperience in affecting large culture change that drives business performanceExceptional communication and presentation skillsExperience working in a Lean/Agile development environmentExcellent time and project management skillsSome experience in the education &/or point of care solution provider marketSome experience working with organizational change management.


Mentorship and Leadership:

Provide strategic guidance and mentorship to junior and mid-level user researchers, fostering their growth and development within the organization.Provide guidance to product teams on standard methods and processes and partner with teams model the application of methods.Lead initiatives to promote a culture of knowledge sharing and continuous learning within the user research team. Organize workshops, brown bag sessions, and peer-to-peer mentoring opportunities to facilitate cross-functional collaboration and skill enhancement.


Educational Experience

Bachelor's degree/University degree, Master’s degree a plus

Additional Information:


Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.


Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

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Massachusetts, United States