Bowen Remodeling & Design
Customer Service Coordinator
Customer Service Coordinator   General OverviewInvolved in all aspects of front office operations and is responsible for providing administrative support to all areas of the business and maintains contact with estimators and customers. 1. Duties New Employee Paperwork- To track all employee paperwork: W-4, I-9, Maryland tax form, employee handbook, copy of driver’s license, copy of social security card, background check, truck policy (if needed) Customer List- To update customer list as needed.Sub-Contractor’s Insurance- To make sure that we have updated insurance forms on all sub-contractors and sole owner form for new year.Vehicle Forms- To maintain all records for vehicles. To make sure every file has a copy of insurance card, copy of registration card, receipts for any repairs and maintenance repairs.Folders- To make sure that every job has an office and job folder for next day.Track All Estimates- To enter estimates in the CRM and write up call back sheet. After call back put the new date in the CRM. Use the CRM to mark off tasks as tasks are completed. Send thank you card to customer once job is complete. Call customers as needed (warranty issues, payments, confirm proposals are sent, etc.)Track receipts for vendors. Take out next days papers and put job folders in workers boxes, call and confirm appointments, pass out any other appointment papers to designated employee.Light cleaningHelp walk- in customersMake office and jobs folders with info provided. Distribute to employees as assigned.   2. Communication Answer phones, screen calls and vendors, distribute messages, and follows up on phone messages.Represents Bowen Remodeling & Design in a professional manner. (The first person a customer has contact with is the person who answers the phone. The person’s first impression should be a pleasant experience and paves the way for the estimator.) Provide great Customer Service.Assists customers and prospective customers with their inquires or concerns.Makes calls to customers for company.Schedules estimate appointments. Have good communication skills.Schedules customer and vendor appointmentsWrite up and distributes go backs and maintains records of same.    3. Office Administration General office duties: filing, copying, faxing, mailing, etc.Keep front office organizedComposes and types correspondence and proposals when necessary.Assists management with whatever is needed, (Sign-up sheets, announcements, handouts, manuals, projects etc.)Helps to organize events and team building.Processes charge card payments.Maintains organized computer files so they are easily accessible.Assists in setting up and organizing filing system, office and office procedures.Ready to step up to the plate whenever needed.Assists colleagues: Office, staff and crew leadersBe organized  Closing:This job description in not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. Please send in your resume.
Crofton, MD