Millennium Print Group, A Subsidiary of the Pokémon Company International
Fulfillment Lead
Millennium Print Group "MPG", a subsidiary of The Pokémon Company International, is a unique and distinctive printer with facilities in The Research Triangle Park area of North Carolina, and North Carolina's Piedmont Triad.

Since its inception in 2014 under the current executive team, the Millennium Print Group has assembled a dedicated and highly talented staff of print professionals and has built a world-class organization that is customer focused, market-competitive, and quality driven.

Our unique ability offers a variety of services specializing in trading specialties and collectible cards. Since 2019, MPG has nearly tripled in size.

What you'll do:

Prioritizes work assignments based on clients and business requirements and needs. Establishes, documents, and monitors the Fulfillment Department's processes and procedures to ensure required timelines are met while maintaining Quality Assurance standards. Creates and maintains reporting to management on key performance department metrics. Facilitates training and coaching the Fulfillment team on procedures and providing guidance as needed on detailed or more complicated client requests and roll out requirements. Collaborates with Fulfillment Compliance and Logistics Analytics teams to improve fulfillment processes and procedures. Recommends solutions and process improvements. Collaborates with internal clients on statuses, delays, and challenges related to the fulfillment processes. Serves as the primary liaison between internal customers and the Fulfillment Group. Observes established safe working and housekeeping procedures; promptly corrects hazardous situations. Follows all company policies, security protocols & procedures, standard operating procedures, work instructions, and ISO requirements. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit. May be required to perform duties outside of their normal responsibilities from time to time, as needed. 

What you'll bring:

Requires a High School diploma or equivalent. Typically requires a minimum of 3 years equivalent experience. Effective proficiency in using the intranet, email, Excel, Word, and management information systems (MIS). Ability to effectively lead others and foster a productive work environment. Previous work experience working in an ISO 9001 environment is highly desirable. Effective customer service and interpersonal skills, detailed oriented, organizational, problem-solving, and decision-making skills. Requires basic computer experience as well as operating standard office equipment. Ability to communicate clearly, orally and in writing. Ability to manage multiple priorities in a fast-paced environment. Ability to read or understand information related to work activities. 

What to Expect

MPG offers a leading-edge compensation package which includes the following:

A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents401(k) Plan with up to a 4% (dollar for dollar) Employer matchHealth Savings/Flexible Spending Account optionsPaid time off, including 9 company-paid holidaysEmployee Assistance ProgramComprehensive relocation package available for qualified candidatesAnd, much more!

Millennium Print Group is an Equal Opportunity Employer

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Durham, NC