University of Missouri-Columbia
Family Support Specialist
Hiring Department

ParentLink offers parenting information and support to all Missourians using a variety of delivery methods to ensure universal access. Since 1989, ParentLink has served tens of thousands of Missouri families as well as service providers working with them. ParentLink became the Help Me Grow (HMG) Missouri Affiliate (HelpMeGrowNational.org) in 2015 and continues as such, joining 27 other states to focus dedicated attention on health and well-being of young children.

Job Description

Offer services through a variety of mediums including but not limited to telephone, social media such as Facebook and Twitter, e-mail, texting, and in-person.¿ Complete data intake and entry for each inquiry in a timely manner. Stay apprised of the research on best practices in family and child development through ongoing training. Work with professionals across the state to coordinate services for families. Conduct follow-up on cases in targeted communities to learn if a family was able to connect to resources given. Identify gaps in services and barriers to receiving services, documenting in an online system. Continually review and make recommendations to WarmLine Policy & Procedures as relates to best practices. Offer referrals to maternal and child health services through calls on the TEL-LINK line. 

Shift

M-F, 8am-5pm with some evening and weekend shifts (as needed). Hybrid remote options are available for this position.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

 Master’s degree in counseling, child development and family studies, social work, education, health administration, or related field. May also be in the in the final semesters of pursuing a master’s degree. Strong attention to detail Strong interpersonal skills Successful at working as a team Ability to manage time and prioritize tasks Strong verbal and written communication skills Strong skills in problem-solving and navigating systems Positive attitude Flexibility and adaptability to change Proficient in computer programs including Microsoft Word and Excel as well as social media platforms such as Facebook or Twitter. Ability to learn new computer programs.

Anticipated Hiring Range

Salary Range: $18.50-$23.50/hr

Grade: GGS 008

University Title: PROGRAM/PROJECT SUPPORT COORDINATOR I

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

Please upload a resume with your application.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Columbia, MO