Warby Parker
Store Manager
Job Status: Full-Time
Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders—Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!
What you'll do:Represent and communicate Warby Parker’s values and philosophy to customers and team membersExecute and improve all operational activities to meet your store's financial targets and customer experience goalsConsistently follow company-wide processes to maintain brand consistencyManage daily scheduling and payroll for the entire store teamCoordinate store events with our Marketing teamImplement existing procedures (and create new ones!) to protect the company’s inventory and assetsFollow and enforce protocols to ensure risk management and safetyBuild and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and developmentLead quarterly performance and development reviews for each store team memberLive and breathe Warby Parker's core values in your quest to exemplify what great service looks likeCreate an inclusive workplace culture by treating all teammates and customers with respectAttend company leadership trainings, including our annual Store Leader Summit
Who you are:Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goalsA clear, honest, and empathetic communicator who's able to make tough decisionsAn organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver resultsAn upbeat collaborator with strong interpersonal skillsA resourceful problem-solver and out-of-the-box thinker when faced with challengesCurious and willing to question how things are done and how they could be done betterAble to inspire your team by promoting our vision and purpose in a compelling wayHighly interested in business, technology, and fashionReady to bring fun into your workplace but willing to put in long hours when requiredPassionate about providing nothing-but-wonderful serviceNot on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Some benefits of working at Warby Parker for full-time employees:Health, vision, and dental insuranceLife and AD&D InsurancePaid time offPaid HolidaysRetirement savings plan with a company matchParental leave (non-birthing parents included)Short-term disabilityEmployee Assistance Program (EAP)Bereavement LeaveOptical Education ReimbursementSnack PantryAnd more (just ask!)
About Us:Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over fifteen million pairs of glasses have been distributed in over 70 countries; that means ten million people now have the glasses they need to learn, work, and achieve better economic outcomes.At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.
Chestnut Hill, MA