Comcast
Virtual Inbound Sales Call Center Representative - Chat
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

PAY BASED ON EXPERIENCE AND LOCATION

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Provides proactive and on-demand engagement to answer questions, discover needs, collaborate on the best solution and provide support to help customers complete orders. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Class start date of 6.24.24

Total Target Compensation (Base pay + Targeted Commission)

$44,000-$54,000

Open to Candidates that live in a Comcast serviceable area in the following states:

Connecticut - CT

Massachusetts - MA

New Hampshire - NH

Maine - ME

Vermont - VT

Pennsylvania - PA

New Jersey -NJ

Delaware - DE

Maryland - MD

Virginia - VA

Washington DC

Rhode Island - RI

West Virginia - WV

Job Description

Core Responsibilities

Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. Customers may be new, existing or movers.Demonstrates consultative sales techniques by using lifestyle discovering questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.Demonstrates advanced knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.Demonstrates knowledge of the digital buy flow process to appropriately assist and guide customers with order completion, or to complete the order on their behalf.Personalizes interaction and describes product experiences in an effort to ensure a positive customer experience.Uses strong writing skills while communicating with customers through chat to provide both proactive and on-demand engagement. Applies effective oral communication skills with phone interactions to provide responsive on-demand engagement.Multi-tasks between simultaneous chats; responds and checks-in with customers within 30 seconds of the last response.Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.Maintains high performance levels in a dynamic and highly competitive environment.Acts as a team player committed to growth and development.Consistently follows critical sales processes to ensure a complete sales experience and a great customer experience.Manipulates objects such as pen, keyboard and mouse.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years
Pennsylvania, United States