Futran Solutions
Desktop Support Specialist
Desktop Support Specialist1 Burtt Road, Andover, MA 01810-5901 (onsite)DXC(Luxsoft)Contract
Responsibilities• Provides on-site client facing support; including installation, servicing, and repairing systems.• Quality checks operational status of system equipment before deployment.• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications• 3+ of field support experience• Hardware/software installation, support and troubleshooting• Experience with Windows 10• Experience with MS Office and OS365• Configuring new PC’s/notebooks via SCCM imaging• Ticket management experience• iOS device familiarity• Lift and carry up to 40lbsWork Environment• Office environment• Walk up Kiosk support• Vending and Locker resupply
Andover, MA