Mobile Mini Solutions
Dispatcher
At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative ﬂexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us!

About The Job

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WSMM safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WSMM Core Values of Collaboration, Empowerment, Excellence, and Innovation.

What You'll Be Doing

Environment, Health & Safety

Conducts business in compliance with all Environmental Health & Safety Policies.Conducts periodic safety meetings as well as updating safety documents and logs.Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.Ensures operating standards are conducted; supported by robust training and communication actionsSupervisory ResponsibilitiesProvides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: 

Drivers

Field Service Techs

Set Up Crews

Transportation Coordinators

Branch Coordinator

This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate. This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources

Sets daily/weekly/monthly priorities for the teamSchedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit marginSchedules and assigns services and maintenance calls supporting customers on rentReviews next day/week/month deliveries and pick-ups and develops a dispatch planLoad level volume with end to end customer communicationCreate and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unitCoordinate employees, or vendors and contractors for timely completion of complex installation and removalMonitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units Ensure drivers document damages at retrieval and returnMonitors and documents DVIR and preventative maintenance filesEnsures all daily/weekly/monthly paperwork is completed, recorded and filedThe ability to tracks drivers / venders through digital applications for on time excellenceWorks to schedule deliveries/pick-ups outside of current dispatch schedule as appropriateAssists Drivers in change of schedule or route issues, when necessaryCommunicates with customers to assist in scheduling daily/weekly/month activitiesConfirm site readiness, delivery access and permittingDefine and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception dutiesMay manage one or more Branch Administrative employees Review Drivecam coaching opportunities and take action as necessaryConducts performance discussions and trainingOther duties as assigned

Education And Qualifications

High school diploma, GED, or 3 years of applicable experience2 years’ work experience 2 years’ experience managing one or more employeesOR 1 year of experience with WillScot Mobile MiniMS Office/Excel/Word/Outlook experience Experience working directly with customers by phone and emailStrong customer service orientation, active listening, excellent oral/written communicationAbility follow direction and meet deadlines in a fast-paced environmentExperience applying creativity to problem-solvingBuild sustainable relationships and trust with vendors through open, proactive communicationAbility to effectively manage multiple, changing priorities in a fast-paced environment

Preferred Requirements

3 years logistic experienceScheduling, route planning and optimization Familiarity with CRM system or other contact management platformSalesforce experienceFamiliarity with DOT compliance and vehicle telematicsHours of Service regulations, Electronic Logging Devices, permitting, etc.Experience working with outside vendors, including pricing and schedule negotiations

Personal Characteristics

Lead by example through living our values:Dedicated to Health & SafetyCommitted to Inclusion & DiversityDriven to ExcellenceTrustworthy & ReliableDevoted to Our CustomersCommunity Focused

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Long Beach, CA