LaSalle Network
Client Services Representative
LaSalle Network is working with a fin-tech company in the Brentwood, TN area who is looking to add a Client Services Representative to their team! This is a full time, temp to permanent role offering commission after conversion. Enjoy a hybrid work schedule with Wednesdays onsite. If you are a professional with customer service/call center skills, that is collaborative, organized and that has multi-tasking skills, we want to hear from you! Join our client’s fun culture with company-wide contests and prizes. Once permanent, Medical, Dental & Vision benefits are available the 1st month after hire, as well as automatic enrollment into our client’s 401k plan. Enjoy virtual fitness classes offered company-wide, robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time, employee discounts with major providers (i.e. wireless, gym, car rental, etc.) and philanthropic support with both local and national organizations.

 Client Services Representative  Responsibilities: 

 Initiating contact with strategic vendors not yet engaged in the program, managing vendor queue, prioritizing calls, retiring non-participating vendors and ensuring timely campaign completion  Inputting vendor and client data into specified databases, accurately documenting vendor contacts and acceptance status  Analyzing enrollment metrics with clients, sales and project management teams  Serving as an intermediary between vendors and clients, addressing payment concerns and negotiating terms  Overcoming vendor objections by presenting alternative payment options  Handling both inbound and outbound calls professionally  Utilizing various applications to efficiently assist customers  Demonstrating effective verbal and written communication with customers, colleagues and management  Proficiently cross-selling additional products and services  Directing calls to appropriate departments or personnel  Providing customers with precise account information in a fast-paced environment  Exhibiting strong interpersonal skills and teamwork awareness  Managing multiple tasks including data input, probing, solution provision and navigating through different interfaces while employing basic customer satisfaction techniques  Performing additional duties as required by business demands 

 Client Services Representative Requirements: 

 High School Diploma or GED required; Bachelor’s Degree is preferred  1.5+ years of high call volume experience  1+ years previous experience in inside sales/telesales or sales support preferred  Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively  Must be able to manage time effectively and work independently without direct supervision  Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required  Analytical and general math skills are required  Ability to react quickly and decisively to resolve customer issues  Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects  Relies on extensive experience and judgment to plan and accomplish goals  Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential 

If you are interested in this role and meet the qualifications, apply now! We are excited to connect with you!

Thank you,

Karlee Boedeker

Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
Brentwood, TN