MSX International
WTC Technician
Title: WTC Technician

Location: Fountain Valley, CA, US

Job Type: Full-time with Benefits

Who We Are:   

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Day To Day Responsibilities 

Perform part inspectionsIdentifies and supports data analysis of:Repair trendsTop replacement partsHigh volume/dollar replacementsSuspicious claimsDealer non-compliance with HMA Warranty policy and proceduresRequires careful visual inspection and digital photographs of non-warrantable damage caused by:Customer abuseDealer repair orderDealer Technician service notesWrong or incorrect partNew or unused partsIncomplete assembliesDiscloses investigative findings with internal departments to assist in updating or creation of new TSB, diagnostic and training materialsConducts a detailed field failure analysis and provides corrective action recommendationsEvaluates and benchmarks test parts and defectsInstalls part on test vehicles to duplicate cause if requiredRequires certain returned components to be installed on test vehicles to duplicate/replicate product concerns and validate/invalidate Dealer repairs if requiredReceive and inspect parts for non-warrantable damage caused by:Customer abuseDealer technician incorrect repair/replacementWrong/incorrect partsNew/unused partsIncomplete assembliesTSB procedureMatch each part to a corresponding repair order and review for accuracy and completeness of documentationCustomer complaint cause of issue and corrective action by dealer:GDS readoutsTechnician commentsCore return check sheetPrior Approval (PA)Diagnostic worksheetOriginal Hyundai or Genesis vehicle ownerRemanufactured core availabilityDetermine whether dealer return parts may require installation on test vehicles to duplicate and/or replicate product concerns and validate and/or invalidate the warranty claimPerform two-day parts inspection, flag and report quality issues and communicate parts receipt and disbursement within forty-eight (48) business hoursInvestigate and analyze repair patterns and component functionality/design for opportunities that may lead to reduction in warranty claim and labor costs

What You Bring 

Requires mechanical and electrical skills involving:DisassemblyInspectionDiagnosistroubleshooting and repair of parts using current toolsHMA special service toolsdiagnosis equipment (i.e. JIMCO Benchtop Test Bench for testing generators, starter, A/C compressors), scan tools and softwareRequires current Automotive Service Excellence (ASE) certified Master Technician or equivalent automotive technical institute or program certification or four (4) year mechanical engineering degree (HMA may provide training where applicable)Requires knowledge of TSBs, automotive repair procedures and HMA technical resourcesHighly knowledgeable about all aspects of repairing automobile components and must be proficient at the following skills specified below:DisassemblyInspectionDiagnosisTroubleshootingField failure analysisBench testInstalling component(s) on test vehicles to duplicate cause(s)Requires customer service communication skills to Dealers and HMA management following HMA protocolDemonstrate parts investigative and technical methods, product analysis, and best practices

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be physically capable to accomplish the tasks assigned to the program, including lifting a minimum of 50 lbs. without sustaining injury.

MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $28 dollars to $30 dollars an hour based on current experience.

 

Apply Now!!!

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California, United States