EXPRESS
Store Manager
Overview

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it www.express.com/investor and for more information about our brands, please visit www.express.com , www.bonobos.com or www.upwest.com .

 Store Name 

Liberty Town Center

Responsibilities

 Express is seeking a Store Manager 

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

 Talent  - Attract, develop and retain top talent

 Support an environment which encourages an exceptionally high level of store morale  Focus all store associates on creating an environment built on teamwork and a "one team" mentality  Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent  Build a succession plan for all roles  Identify and nurture the growth of high performing store associates  Develop and maximize the success of store associates to achieve sales potential and customer experience  Attract, recruit and hire all store associates 

 Customer and Associate Experience  - Build a store environment that consistently delivers exceptional customer experiences

 Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy  Create a culture of proactive customer engagement  Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience  Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.  Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve  Drive loyalty and credit card acquisition through an engaged store team  Create positive in-store experience through visual standards 

 Execution  - Analyze the business and execute/communicate clear action plans that optimize results.

 Manage all aspects of daily store operations  Ensure all store associates have clarity on goals and action plans  Create clear action plans that optimize results  Direct workload and ensure execution of plans and strategies across the store  Ensure the adherence to Company Policies and the safety of store associates and Customers  Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store  Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives  Ensure an effective schedule with the right associate in the right place at the right time  Manage controllable expenses and ensure loss prevention and safety standards in place 

Essential Qualifications

 Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus  Proven ability to increase sales and store profitability  Proven ability to network, recruit, interview, train, develop and promote associates  Ability to travel periodically, as needed for meetings  Ability to move medium to large items weighing up to 50 pounds 

Preferred Qualifications (skills And Abilities)

 Previous retail experience preferred  Ability to effectively communicate with customers, peers and supervisors  Demonstrated sales accountability  Collaborative, respectful team member  Ability to multitask and handle multiple customers and/or processes at once 

Benefits And Compensation

Express, Inc. offers a range of benefits to help protect full-time associates health and long-term financial security including:

 Medical, pharmacy, dental and vision coverage  401(k) and Roth 401(k) with Company match  Merchandise discount  Paid Time Off  Parental leave for new moms and dads 

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

 Closing 

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An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

 Notification to Agencies  : Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.
Liberty Township, OH