One&Only Resorts
Executive Assistant
( 11769 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

To assist the General Manager in a wide variety of tasks to enable the General Manager to increase their capacity and effectiveness in their overall leadership responsibilities. During the pre-opening phase, this role will also support other Directors on the team as needed.

Key Duties And Responsibilities

 Become and remain informed of all aspects of the General Manager’s role so as to be able to be pro-active in offering assistance, increase efficiency and remind the General Manager of duties and appointments when necessary  During pre-opening, provide administrative support to other members of the Executive Committee  Maintains highest confidentiality of all information received or channeled through the General Manager’s office  Arranging meetings, travel and accommodation arrangements for the General Manager and other leaders as needed  Compile correspondence and present in an easily digestible format and deliver regular updates to the General Manager while they are traveling on business trips or away from the property  Screen telephone calls, enquiries and requests. If they do not warrant the General Manager’s direct attention, to handle them personally  Establish office systems to deal efficiently with paper flow, and the organization and storage of paperwork, documents and computer-based information  Preparation and distribution of meeting minutes  Follow up on progress and ensure completion of tasks delegated to Department Heads  Complete Expenses Claims and collect reimbursement for the General Manager  Carry out personal errands for the General Manager and their family when necessary  Performs any additional duties and/or special projects, as requested by the General Manager  Provide information or assistance to guests, visiting Executives from Global Office or sister companies, or consultants as and when required  Develop strong product knowledge and promote the resort and sister resorts, whenever the opportunity arises  Contributes to the morale and team spirit of the resort by maintaining effective relationships with resort colleagues  Maintains a high standard of professionalism, diplomacy and personal appearance, where the image or reputation of the resort is represented  Attends and participates in team events  Participates in required training related to the job  Ensure correct orientation and training for new employees in the department  Effectively communicate and maintain a favorable working relationship with colleagues at all levels  Assure professional attitude towards guest and colleagues at all times  To provide an effective structure for communication within the department at all levels  Leads by example, inspires and motivates through enthusiasm and inspires and guides others to make their decisions based on the organizations’ values and overall direction, keeping the Company’s goals in mind  Reports incidents of breakages, equipment repair and maintenance to relevant Department Heads  To be conscious and responsible regarding energy and water conservation  Maintains highest levels of personal hygiene at all times  To ensure that company and statutory hygiene standards are maintained in all work areas  To be fully aware about all health and safety, fire and emergency procedures  Responsible to report any potential hazardous situations within the work place  Maintains a high standard of appearance and grooming at all times, as per One&Only standard  Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for emergency situations  Develop and maintain an understanding of the overall organization’s mission, vision and values  At all times to project a favorable image of One&Only Moonlight Basin and One&Only Resorts to the public  Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery)  Practices proper telephone etiquette with colleagues and resort guests  Ensures all activities are carried out honestly, ethically and within the parameters of the law 

Skills, Experience & Educational Requirements

 2 years’ experience in a similar capacity  Experience in providing a range of Personal Assistant related services including all clerical needs, reception and general support, preferably with hotel or tourism background  Excellent written and oral communication skills with strong interpersonal skills  Demonstrated organizational skills, ability to meet deadlines and handle multiple tasks  Must be able to keep all information strictly confidential  Practical knowledge of MS Office, Internet, Databases and desktop publishing  Works well under pressure, takes initiative, is independent and has a customer focused approach when interacting with colleagues and guests of all levels  Bachelor’s Degree is preferred  Must be positive and flexible to different duties  Knowledge of Fusion & Opera is an advantage 

Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Physical requirements include but are not limited to:

 Constant sitting, standing, and walking, stooping, and bending in an office environment  Constant typing, looking at computer screens, speaking on a telephone, and utilizing other electronic equipment  Occasionally required to stoop, bend, lift and carry up to 25lbs  Occasionally required to work in outdoor environments which may present extreme weather conditions such as snow, rain, heat, wind, etc. 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Cedar Crest, New Mexico, United States