Wing
Site Launch Manager
About Wing

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us.

About The Role

Wing is looking for a Site Launch Manager to join our Global Central Operations team in Dallas TX, USA. In this role, your job is to own and/or drive business health improvements, define correct measurements/metrics, monitor and optimize processes. You have a deep passion for excellence in data, business process design and high-quality execution. You love the challenge of solving big, bold problems. You have big picture thinking but have an ability to go to ground level details.

You’ll work as part of a cross functional team to understand key drivers, technical blockers and create plans that help meet functional goals . You’ll work closely with our Regional operations, Real estate, Partnerships, Policy and Marketing teams, as well as our Product and Engineering teams to rapidly scale and sustain Wing’s serviceable market. .

What You’ll Do

Accountable for high quality Process Optimization. Process Management of all facets of concept to release and executionOn-site set up of Wing “Nests” including management of launch timeline, procurement deliverables and 3PL’sIdentify operational improvement opportunities and analyze them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and qualityClearly and effectively communicate findings and make recommendations for improvementIdentify root causes of problems and work with internal partners to find resolutions and work to implement resolutionsDevelop business analytics and insights strategic & tactical recommendationsDrive insights & improvements: working across functional teams, define, create and maintain key operational metrics and dashboards aligned with Global operations org strategy that enables proactive management and monitoring of performance and forecastingPartner with global BI teams to stay current and leverage new data points and data delivery tools; drive awareness of data availability and build best practice sharingCollaborate on the development and iteration of playbooks, helping to make operations efforts predictable and repeatable Act as an agent of change, continually helping your partners and stakeholders find clarity and reinvent processes as the business scales 

What You’ll Need

A minimum of a bachelor’s degree in Business Administration, Management Information Systems, Industrial Engineering or a related field, or equivalent alternative education, skills, and/or practical experience is required10+ years of demonstrated Program Management, Process Creation, Capability or Project Management experience8+ years experience in Operations, Real Estate, Permitting/Policy, Construction/Vendor Management, Program Management, Product Management, Project Management or Process Management / OptimizationAbility to work effectively across cross-functional, global teams to drive for results and solve problemsDetail oriented with experience in identifying an issue, investigating, developing a solution, implementing change and monitoring the resultsAbility to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in a fast-paced, high-speed environmentAbility to drive a project end to end from kick-off to delivery with qualityExcellent interpersonal, communication and presentation skills

Bonus

Previous start-up experience in last mile deliveryAffinity for aviationCommercial Real Estate experiencePolicy and Permitting familiarity3PL Management
Dallas, TX