Cisco
Customer Delivery Architect
JOB DESCRIPTION

Senior Collaboration Architect for Cisco Calling with atleast 10 years of UCMC/WxC/Cloud calling experience with a good understanding of Cisco Webex technology and business operations.   
 Job responsibilities include leading ideation and incubation of new collaboration solutions. Have the ability to work with large customers in understanding and detailing of Business requirements, the design and implementation of calling and contact center solutions.  Required:  UCMC and WxC expertise Webex Meeting and Messaging expertise and experience Cisco UCCE ICM scripting Cisco Voice Portal (CVP) call flow and scripting Experience in understanding the reporting structure of ICM.  Ability to craft, build and implement effective call flows. 

 Preferred: 
 CCIE Collaboration is highly preferred Cisco DevOps certification is highly preferred Understanding of multi-channel/omnichannel communications with an emphasis on customer and end-user experience.  Ability to relay technical information to both technical and non-technical personnel.  Strong written/verbal communication skills, critical thinking, and problem solving or troubleshooting skills.  Must possess excellent time leadership skills.  This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks.  Our team is comprised of engineers across Cisco technologies, most with one or multiple CCIE certifications. These team members design, architect and support work for large Collaboration customers with leading edge Cisco tools and solutions. Positive relationship building and interpersonal skills are traits of successful consultants in this organization. We have a very strong focus on continuous development and training into new technologies that keeps us in the top tier position as one of the strongest network and datacenter consulting teams in the industry. As a part of this team, you will work directly with our customers and gain hands on experience and exposure into their networks to collaborate on a variety of high-profile projects.      

Why Cisco
  #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 
Raleigh, NC