
[BOR]
0: Safe
1: Open-ended question
2: Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
3: Not regarding using or support for Lemmy
4: Not ad nauseam inducing: please make sure it is a question that would be new to most members
5: [An actual topic of discussion]

[EOR]
[BOC]
It is. As others have said, if the employee just said "hey let's renew your card for free today!" and didn't tell the customer about the points, then it's bad since we did something to the account without customer's knowledge.
[EOC]

0: Safe