Failing to register with grievance redressal within a given time connotes no redressal: Bombay High Court
The Petitioner did not register his grievance with regard to his failure to make payment by online mode before 12.00 noon but instead registered his grievance on 31/10/2021 after 12.00 noon. Thus, the petitioner has failed to follow the rules despite being aware of the same now cannot be heard to say that he be allowed to continue his admission and be allowed to make payment of the Seat Acceptance Fee or that he be allotted another seat after the closure of the process of admission as provided for in the Rules. Such an observation was made by the Hon’ble Bombay High Court before Hon’ble Justice S.J. KATHAWALLA &amp; Hon’ble Justice ABHAY AHUJA in the matter of Prince Jaibir Singh Through guardian Mr. Jaibir Singh vs Union of India &amp; ors [WRIT PETITION (L) NO.26135 OF 2021] on 12.11.2021. The fact of the case was that the petitioner passed Joint Entrance Examination ( JEE) Advanced 2021 and scored  Scheduled Caste (SC) Rank 864 and was allotted a seat at the IIT, Bombay for Civil Engineering (4 Years, Bachelor of Technology) (B.Tech. Course). Pursuant to the Business Rules XVII Clause 40 for Joint Seat Allocation for the Academic Programs offered by IITs, NITs, IIEST, IIITs, and other GFTIs for the academic year 2021-22, Petitioner followed the steps mentioned therein. However, at the time of payment of seat allocation fees, he failed to pay the same due to technical error and server error. It was the plea of the petitioner to direct respondent no 2 to accept his fees and allocate the seat accordingly. The Hon’ble High Court observed that the petitioner despite having failed to make an online payment right from 9.51 p.m. on 30/10/2021 up to 11.44 a.m. on 31/10/2021 ought to have sought help by registering his grievance as provided in Rule 77 before the activity in the said process was to close i.e. before 12.00 noon on 31st October 2021, rather he sought help after 12:00 noon on 31.10.2021 when the process was closed. The Petitioner has failed to follow the rules despite being aware of the same now cannot be heard to say that he be allowed to continue his admission and be allowed to make payment of the Seat Acceptance Fee or that he be allotted another seat after the closure of the process of admission as provided for in the Rules.  Additionally, The Hon’ble High Court held that the said Rules are binding on all the participants as the candidates have entered the process by submitting to the said Rules including the petitioner. Finally, in view of the aforesaid, the Hon’ble High Court dismissed the appeal.
 Judgement WPL 26135 21.doc IN THE HIGH COURT OF JUDICATURE AT BOMBAY ORDINARY ORIGINAL CIVIL JURISDICTION WRIT PETITIONNO.26135 OF 2021 Prince Jaibir Singh Age : 17 years Occ. : Student Through guardian Mr. Jaibir Singh Residing at House No.523 Near Gali No.11 Meerut Road Bhatta Road Ghookna More Ghaziabad Uttar Pradesh 201 001 1. Union of India Through Ministry of Education Department of Higher Education Having address at 127 C Shastri Bhawan New Delhi 100 001 Email id : secy.dhe@nic.in 2. Joint Seat Allocation Authority 2021 JoSAA 2021 An authority set up by Ministry of Education Government of India IIT Kharagpur Kharagpur 721 302 Email id : helpjeeadv2021@iitkgp.ac.in 3. Indian Institute of Technology Bombay Having address at Adi Shankaracharya Marg Powai Mumbai 400 076 Email id : registrar@iitb.ac.in 4. National Informatics Centre A Block Lodhi Road CGO Complex New Delhi 110 003 Email id : servicedesk nic@nic.in ... Respondents Mugdha Judgement WPL 26135 21.doc Ms. Jyoti Chavan for the Petitioner Mr. Rui Rodrigues with Mr. D.P. Singh for Respondent No.1 Mr. Rui Rodrigues with Mr. Arjun Mitra for Respondents No.2 & 3 Mr. Jagdish Chailkar representative of NIC present. CORAM : S.J. KATHAWALLA ABHAY AHUJA JJ DATE : 12TH NOVEMBER 2021 Rule made returnable forthwith. By consent of counsel for the parties heard finally By this Petition the Petitioner is seeking order and direction of this Court to the Respondents to permit Petitioner to pay the Seat Acceptance Fees and participate in the admission process and to admit the Petitioner to the seat allotted at the Indian Institute of TechnologyBombay for Civil Engineering 4 years Bachelor of Technology) or to any other seat that may be available in any of the Institutes of Technology preferably at Mumbai or Delhi in any of the Petitioner is a student belonging to the scheduled caste category who has passed the Joint Entrance ExaminationAdvanced 2021 and has Mugdha Judgement WPL 26135 21.doc scored All India Rank25894 and Scheduled CasteRank 864 and was allotted seat at the IIT Bombay for Civil Engineering (B.Tech. Course It is the case of the Petitioner that pursuant to the Business Rules XVIII Clause 40 for Joint Seat Allocation for the Academic Programs offered by IITs NITs IIEST IIITs and other GFTIs for the academic year 2021 22 issued pursuant to a brochure dated 15 10 2021 Petitioner followed the steps mentioned therein. He firstly accepted the seat under the ‘Slide’ option for the said academic program and then as step 2 uploaded the required documents as per Annexure 3 on the Joint Seat Allocation Authority portal on 29 10 2021. However he could not make payment of the Seat Acceptance Fees on 29 10 2021 as Petitioner was falling short of money. Thereafter on 30 10 2021 after his sister transferred money into his account he first attempted to make the payment by online mode at 9.51 p.m. and again at 9.58 p.m. and thereafter again on 31 10 2021 at 11.44 a.m. However during all these attempts to make the payment he received a message ‘sorry unable to process request Please try later’ and or ‘the specific request cannot be processed’ and another message was ‘invalid server access’. It is submitted that though Petitioner was making continuous attempts to make the payment of the said fees Petitioner was Mugdha Judgement WPL 26135 21.doc unable to make the said payment due to technical error and server error. In support of his case the Petitioner has annexed screenshots and access history to Petitioner states that he tried to make the Seat Acceptance Fees from 9.51 p.m. on 30 10 2021 and also continued his attempts to make the said payment by visiting Cyber Cafe on 31 10 2021 but he was unsuccessful in doing so. The Petitioner thereafter started contacting JoSAA Respondent No. 2 through telephone but his calls went unanswered. He addressed email to the Respondent No. 2 requesting for redressal of his grievancebut did not receive any response. The Petitioner submits that thereafter he has physically visited Respondent No. 2 on 1 st November 2021 in the morning at 09.00 a.m. and requested the officials to accept the Seat Acceptance Fees in any other alternate manner and permit the Petitioner to participate in the admission process however the officials of Respondent No.2 expressed their inability to help the Petitioner. Thereafter Petitioner has contacted his lawyer in Mumbai and has filed this Petition. Petitioner submits that the admission counselling process is still in progress and Round 4 is going on and there are a total of 6 rounds. He submits Mugdha Judgement WPL 26135 21.doc that he is a meritorious student who has been allotted a seat at the prestigious IIT Bombay for a B.Tech. Course in Civil Engineering and urges this Court to intervene in the matter in the interests of justice. Learned counsel for Petitioner Ms. Jyoti Chavan relies upon the orders dated 09 12 2020 and 06 01 2021 of the Hon’ble Supreme Court in the case of Siddhanth Batra Vs. Director IIT Bombay & Ors.to submit that in the case of an inadvertent error in withdrawing from the admission the Supreme Court regularised the admission of the Appellant therein who had earlier frozen his seat according to the Rules but had inadvertently withdrawn under an impression that he had already got the seat in question. She therefore urges that this Court also take a sympathetic view in the facts and circumstances of the Petitioner as stated in the Petition and issue directions to the Respondents to accept the Seat Acceptance Fees and admit the Petitioner to the B.Tech. Civil Engineering Course at IIT Bombay or at any other institute where a seat may be available. When this matter was first listed before this Court on 11 11 2021 this Court passed the following order : 1. National Informatics Centreis allowed to be joined as party Respondent No.4. Amendments to be carried out forthwith Reverification is dispensed with Mugdha Judgement WPL 26135 21.doc 2. NIC shall appear before this Court on 12th November 2021 at State Bank of Indiashall give assistance or information from their end to the NIC if they need Stand over to 12th November 2021 at 2.30 p.m. Today when the matter is called out the newly added respondent viz. National Informatics Centreis also represented. Respondents No.2 and 3 have also filed their affidavit in reply Mr. Rui Rodrigues along with Mr. Arjun Mitra and Mr. D.P. Singh learned counsel for Respondents drew our attention to the JoSSA Rules of Business and submitted that seats in the IITs and the NIT+ system are offered jointly through a common process conducted by Respondent No.2 JoSAA and the successful candidates are offered a seat on the basis of their rank in the entrance examination and their order of choice of course and Institute in accordance with the JoSAA Business Rules which are binding on all concerned. It is submitted that the schedule of events of JoSAA which forms part of the Business Rules informs the candidates on the timelines involved for each activity which are applied to all without exception. The entire process is carried out through NIC which is completely computerized and there is no Mugdha Judgement WPL 26135 21.doc element of human intervention in the Seat Allocation Process apart from the document verification stage. The Schedule provides for two rounds of mock seat allocation which is a trial to give the candidate a fair idea of his relative standing in the merit list and possibility of getting a preferred seat. There are six rounds of seat allocation for the IITs. During the seat allocation a candidate is provisionally offered a seat on the basis of rank and preference which remains provisional until all the steps for confirming it are fulfilled. Rule 40 of the Business Rules lays down four steps required to be carried out for a provisionally allocated seat to be accepted and the non compliance or non fulfillment of these steps is treated as rejection of the offered seat. The implication of rejecting or withdrawing the allocated seat is provided in Rule 69 i.e. the candidate if otherwise eligible may appear again for JEEin the next year. If the candidate does not reject the seat withdraw from the seat within the time stipulated he is ineligible to appear again as per Rule 70. In this view of the matter it is submitted by Learned Counsel on behalf of the Respondents that the non payment of the Seat Acceptance Fee implies a rejection of the offered seat by the candidate and that the said candidate is no longer able to participate in the Seat Allocation Process. Learned counsel for Mugdha Judgement WPL 26135 21.doc Respondents has taken us through the aforesaid Rules. Learned counsel has also taken us through the response email from SBI dated 11 11 2021 annexed to the Affidavit which confirms the attempts to make payment of Seat Allocation Fee by the Petitioner on 30th and 31st October 2021. Learned counsel submits that since the last date of Seat Acceptance Fee payment was 31 10 2021 till 12.00 noon and since no such payment had been received by the said date and time it amounts to the Petitioner having rejected the offered seat and his seat is automatically allotted to the next deserving Learned counsel for the Respondents further submits that on 27 10 2021 and on 31 10 2021 a total of 45860 candidates had paid the Seat Acceptance Fee successfully. He further submits that with respect to the availability of vacant seats as of now there are no available seats at IIT Bombay all of which have been offered allocated and accepted. That though it is possible that some seats may become available at the end of the 4th or the 5th round in case someone withdraws however since the allocation is completely computerized the vacant seats if any will be allocated strictly in accordance with the Business Rules to the next Mugdha Judgement WPL 26135 21.doc deserving candidate who has paid Seat Acceptance Fees. He submits that the Petitioner having already rejected his seat on account of non payment of Seat Acceptance Fee is out of the JoSAA process. Learned counsel for the Respondents submits that the Rules of Business being formulated by the competent authority are binding on all concerned and in view of the law settled by the Supreme Court this Court cannot be generous or liberal in issuing directions which in substance would amount to directing the concerned authorities to violate their own rules and regulations and therefore no mandamus can be issued to the Respondents to act contrary to their own procedure. He relies upon the following two decisions in support of his contention : i) Maharshi Dayanand University Vs. Surjeet Kaur11 SCC 159 Pallavi Sharma Vs. College of Vocational Studies & Anr. 2015 SCC OnLine Del 10249 We have heard learned counsel for the parties and with their able assistance perused the papers and proceedings in the matter. The facts stated above are not in dispute. The Petitioner indeed appears to be a meritorious student having secured 864th rank in the scheduled Mugdha Judgement WPL 26135 21.doc caste category and being allotted a seat at the prestigious IIT Bombay for a B.Tech course in Civil Engineering. After successfully completing Step 1 by opting for the ‘Slide’ option and step 2 of uploading the documents on 29 10 2021 he began attempting to make payment towards Seat Acceptance Fees through the 2nd Respondent’s portal for continuing with the JoSAA process on 30th October 2021 at 9.51 p.m.but due to a technical error appearing to be at the end of his card issuing bank viz. State Bank of India failed to make the payment as per the Rules thereby facing the rejection under the Business Rules. We have taken a look at the e mail response of State Bank of India dated 11 11 2021 which is annexed to the reply and which indicates the reason of failure for the three attempts made by Petitioner to make payment as ‘no response received from CARD Issuing Bank ACS’ and the process code showing ‘Auth However a perusal of the Rules of Business and in particular Rule 77 at Page 93 of the Petition indicates that there is a grievance redressal mechanism set out therein which provides that in case of any grievance with respect to the JoSAA process pertaining to IITs the e mail contact is helpjeeadv2021@iitkgp.sc.in further providing that the decision(s) by the Mugdha Judgement WPL 26135 21.doc concerned authorities with regard to such grievances shall be final. The concerned authority for IITs is the Chairman JAB 2021. Upon a query from the Court as to whether petitioner had availed of the aforementioned Grievance Redressal mechanism learned counsel petitioner drew our attention to Exhibit J at Page 133 of the Petition to submit that Petitioner did make the grievance at the aforementioned e mail id regarding the fee payment but fairly states that the said e mail was sent by the Petitioner only after 12.00 noon on 31 10 2021 by which time the activity for the said process had closed. The Petitioner has admitted before us that the site of JoSAA set up by the Ministry of Education Government of India IIT Kharagpur throughout showed that the candidates will be able to access the said process only upto 12.00 noon on 31 10 2021. As set out hereinabove the Petitioner was also aware of Rule 77 at page 93 of the Petition which indicates that there is a grievance redressal mechanism available to the candidates in case of any grievance with respect of JoSAA process. It is obvious that the grievance redressal mechanism could be resorted to only upto 12.00 noon of 31 10 2021 when the activity in the said process was to be closed and was in fact closed. The Petitioner despite having failed to make on line payment right since 9.51 p.m. on 30 10 2021 upto Mugdha Judgement WPL 26135 21.doc 11.44 a.m. on 31 10 2021 ought to have sought help by registering his grievance as provided in Rule 77 before the activity in the said process was to close i.e before 12.00 noon on 31st October 2021. The Petitioner did not register his grievance with regard to his failure to make payment by on line mode before 12.00 noon but instead registered his grievance on 31 10 2021 after 12.00 noon i.e. after the entire activity process was finally closed shut. The Petitioner having failed to follow the rules despite being aware of the same now cannot be heard to say that he be allowed to continue his admission and be allowed to make payment of the Seat Acceptance Fee or that he be allotted another seat after the closure of the process of admission as provided for in the Rules. The said Rules are binding on all the participants as the candidates have entered the process by submitting to the said Rules. Though we are aware that computerization digitization is not to harass the citizens but to assist them in going about their activities in a more efficient convenient and hassle free manner the Petitioner by not availing of the Grievance Redressal in time as provided for in the Rules has entailed the consequence of rejection from the process and has been unfortunately ousted from the process It is trite that the Rules of business being formulated by the competent authority in this case JoSAA are binding on the petitioner. This Mugdha Judgement WPL 26135 21.doc Court is also fully conscious of the principle highlighted by the Supreme Court in the case of Maharashi Dayanand Universityand followed by the Delhi High Court in the case of Pallavi Sharmathat a direction of this Court cannot result in an authority violating its own rules and regulations. We therefore cannot and are not issuing any such directions. True also that Petitioner is a poor but meritorious student having secured a merit rank in the JEE Advance and a seat for B.Tech course at the prestigious IIT Bombay and we fully sympathise with his situation. However in view of what we have discussed and observed above we find it difficult to issue any directions to the Respondents as prayed for in this Petition or otherwise As far as Petitioner’s reliance on the orders of the Hon’ble Supreme Court in the case of Siddhanth Batra Vs. Director IIT Bombay & Ors.is concerned we note that the said orders have been passed by the Supreme Court under Article 142 of the Constitution of India with a rider making it abundantly clear that the said order will not be cited as a precedent to open other cases. We are afraid that we are not invested with these powers as those are within the sole domain and discretion of the Hon’ble Supreme Court. Petition is therefore dismissed. Rule stands discharged. Mugdha Judgement WPL 26135 21.doc No order as to costs All to act on an authenticated copy of this judgment order. ABHAY AHUJA J S.J. KATHAWALLA J Mugdha Page 1