The conversation between human and AI assistant.
[|Human|] From the paragraph provide, extract the year of launch and the vendor of the first open source CRM system in the format {Year} - {Vendor}
[|AI|] 2004 - SugarCRM
[|Human|] 
From the paragraph provide, extract the year of launch and the vendor of the first open source CRM system in the format {Year} - {Vendor}