In ancient Egypt, the pharaoh treated the poor message runner like a prince when he arrived at the palace, if he brought good news.
In
ancient
Egypt
,
the
pharaoh
treated
the
poor
message
runner
like
a
prince
when
he
arrived
at
the
palace
,
if
he
brought
good
news
.
However, if the exhausted runner had the misfortune to bring the pharaoh unhappy news, his head was cut off
However
,
if
the
exhausted
runner
had
the
misfortune
to
bring
the
pharaoh
unhappy
news
,
his
head
was
cut
off
Shades of that spirit spread over today's conversations.
Shades
of
that
spirit
spread
over
today
's
conversations
.
Once a friend and I packed up some peanut, butter and sandwiches for an outing.
Once
a
friend
and
I
packed
up
some
peanut
,
butter
and
sandwiches
for
an
outing
.
As we walked light-heartedly out the door, picnic basket in hand, a smiling neighbor looked up at the sky and said, "Oh boy, bad day for a picnic.
As
we
walked
light-heartedly
out
the
door
,
picnic
basket
in
hand
,
a
smiling
neighbor
looked
up
at
the
sky
and
said
,
``
Oh
boy
,
bad
day
for
a
picnic
.
The weatherman says it's going to rain."
The
weatherman
says
it
's
going
to
rain
.
''
I wanted to strike him in the face with the peanut butter and sandwiches.
I
wanted
to
strike
him
in
the
face
with
the
peanut
butter
and
sandwiches
.
Not for his stupid weather report, but for his smile.
Not
for
his
stupid
weather
report
,
but
for
his
smile
.
Several months ago I was racing to catch a bus.
Several
months
ago
I
was
racing
to
catch
a
bus
.
As I breathlessly put my handful of cash across the Greyhound counter, the sales agent said with a broad smile.
As
I
breathlessly
put
my
handful
of
cash
across
the
Greyhound
counter
,
the
sales
agent
said
with
a
broad
smile
.
"Oh that bus left five minutes ago."
``
Oh
that
bus
left
five
minutes
ago
.
''
Dreams of head cutting!
Dreams
of
head
cutting
!
It's not the news that makes someone angry.
It
's
not
the
news
that
makes
someone
angry
.
It's the unsympathetic attitude with which it's delivered.
It
's
the
unsympathetic
attitude
with
which
it
's
delivered
.
Everyone must give bad news from time to time, and winning professionals do it with the proper attitude.
Everyone
must
give
bad
news
from
time
to
time
,
and
winning
professionals
do
it
with
the
proper
attitude
.
A doctor advising a patient that she needs an operation does it in a caring way.
A
doctor
advising
a
patient
that
she
needs
an
operation
does
it
in
a
caring
way
.
A boss informing an employee he didn't get the job takes on a sympathetic tone.
A
boss
informing
an
employee
he
did
n't
get
the
job
takes
on
a
sympathetic
tone
.
Big winners know, when delivering any bad news, they should share the feeling of the receiver.
Big
winners
know
,
when
delivering
any
bad
news
,
they
should
share
the
feeling
of
the
receiver
.
Unfortunately, many people are not aware of this.
Unfortunately
,
many
people
are
not
aware
of
this
.
When you're tired from a long flight, has a hotel clerk cheerfully said that your room isn't ready yet?
When
you
're
tired
from
a
long
flight
,
has
a
hotel
clerk
cheerfully
said
that
your
room
is
n't
ready
yet
?
When you had your heart set on the toast beef, has your waiter merrily told you that he just served the last piece?
When
you
had
your
heart
set
on
the
toast
beef
,
has
your
waiter
merrily
told
you
that
he
just
served
the
last
piece
?
It makes you, as traveler or diner, want to land your fist fight on their unsympathetic faces.
It
makes
you
,
as
traveler
or
diner
,
want
to
land
your
fist
fight
on
their
unsympathetic
faces
.
Had my neighbor told me of the upcoming rainstorm with sympathy, I would have appreciated his warning.
Had
my
neighbor
told
me
of
the
upcoming
rainstorm
with
sympathy
,
I
would
have
appreciated
his
warning
.
Had the Greyhound salesclerk sympathetically informed me that my bus had already left, I probably would have said, "Oh, that's all right.
Had
the
Greyhound
salesclerk
sympathetically
informed
me
that
my
bus
had
already
left
,
I
probably
would
have
said
,
``
Oh
,
that
's
all
right
.
I'll catch the next one."
I
'll
catch
the
next
one
.
''
Big winners, when they hear bad news, deliver bombs with the emotion thebombarded person is sure to have.
Big
winners
,
when
they
hear
bad
news
,
deliver
bombs
with
the
emotion
thebombarded
person
is
sure
to
have
.
In ancient Egypt, the pharaoh treated the poor message runner like a prince when he arrived at the palace, if he brought good news. However, if the exhausted runner had the misfortune to bring the pharaoh unhappy news, his head was cut off  Shades of that spirit spread over today's conversations. Once a friend and I packed up some peanut, butter and sandwiches for an outing. As we walked light-heartedly out the door, picnic basket in hand, a smiling neighbor looked up at the sky and said, "Oh boy, bad day for a picnic. The weatherman says it's going to rain." I wanted to strike him in the face with the peanut butter and sandwiches. Not for his stupid weather report, but for his smile.  Several months ago I was racing to catch a bus. As I breathlessly put my handful of cash across the Greyhound counter, the sales agent said with a broad smile. "Oh that bus left five minutes ago." Dreams of head cutting!  It's not the news that makes someone angry. It's the unsympathetic attitude with which it's delivered. Everyone must give bad news from time to time, and winning professionals do it with the proper attitude. A doctor advising a patient that she needs an operation does it in a caring way. A boss informing an employee he didn't get the job takes on a sympathetic tone. Big winners know, when delivering any bad news, they should share the feeling of the receiver.  Unfortunately, many people are not aware of this. When you're tired from a long flight, has a hotel clerk cheerfully said that your room isn't ready yet? When you had your heart set on the toast beef, has your waiter merrily told you that he just served the last piece? It makes you, as traveler or diner, want to land your fist fight on their unsympathetic faces.  Had my neighbor told me of the upcoming rainstorm with sympathy, I would have appreciated his warning. Had the Greyhound salesclerk sympathetically informed me that my bus had already left, I probably would have said, "Oh, that's all right. I'll catch the next one." Big winners, when they hear bad news, deliver bombs with the emotion thebombarded person is sure to have.