if you reject our last written settlement offer made before the arbitrator was appointed , your dispute goes all the way to an arbitrator 's decision ( called an `` award '' ) , and the arbitrator awards you more than this last written offer , we will : ( i ) pay the greater of the award or $ 1,000 ; ( ii ) pay your reasonable attorney 's fees , if any ; and ( iii ) reimburse any expenses ( including expert witness fees and costs ) that your attorney reasonably accrues for investigating , preparing , and pursuing your claim in arbitration . 
