For Products dropped off at a SHO Store for which SHO creates a service order in accordance with this Appendix, Service Provider will, in certain circumstances, pay SHO a service order transfer fee ( “ SOTF ”) of $ 10.50. The SOTF will be recognized at the time the order is created but will only be paid on completed service orders and orders for which Service Provider has collected (and not had to return) an amount at least equal to the Carry-In Diagnostic Fee set forth on Attachment III . No SOTF will be paid on cancellations if the Carry-In Diagnostic Fee is refunded by Service Provider. If a SHO Store creates accepts for service a Product not on the Serviceable Brands List, SHO will be charged a misdirect fee equal to $50. In addition, SHO will not be paid the SOTF if SHO fails to: (I) create the service under the correct item, including listing the proper model/serial#, (II) include the correct customer information on the repair tag and in the NPS tool, or (III) include a detailed description of Product issue(s) in the service order.