To 5% of e-buyers wrong or damaged goods were delivered, 4% of e-buyers encountered technical failure of the website during ordering or payment online and problem that a foreign seller did not receive orders from Slovenia, 2% of e-buyers were confronted with higher final cost than indicated at online purchase, e.g.
storitev dostavljeno pozneje, kot je bilo navedeno ob nakupu; to težavo je navedlo 7 % e-kupcev; 5 % e-kupcem je bil dostavljen napačen ali poškodovan izdelek, 4 % e-kupcev so imeli tehnične težave med naročanjem oz. plačevanjem na spletni strani ali spletni prodajalec iz tujine ni prejemal njihovih naročil iz Slovenije.