Railway undertakings, ticket vendors, station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request.
Prevozniki v železniškem prometu, prodajalci vozovnic, upravljavci postaj in upravljavci infrastrukture podatke o incidentu, ki so potrebni za preučitev pritožbe, hranijo dve leti ter jih na zahtevo dajo na voljo nacionalnim izvršilnim organom.