Only tickets in the New or Queued state can be deleted.  If the ticket is in the Closed state, it cannot be deleted.  If it is in a state other than Closed, you can change it to the Queued state and delete it.
Izbrisati je mogoče samo tiste prijave, ki imajo status Novo ali V čakalni vrsti.  Če ima prijava status Zaprto, je ni mogoče izbrisati.  Če ima status, ki ni Zaprto, ga lahko spremenite v status V čakalni vrsti in izbrišete prijavo.