2a. Where a user makes use of the complaints and redress mechanisms referred to in paragraph 2, service providers and rightholders whose content is involved in any such conflict or dispute shall be obliged to resolve the conflict or dispute in a timely manner.
2a. Če uporabnik uporabi mehanizme za pritožbe in odškodnine iz odstavka 2, morajo ponudniki storitev in imetniki pravic, katerih vsebina je predmet takšnega konflikta ali spora, ta konflikt ali spor pravočasno rešiti.