The Agency should, inter alia, assist the relevant Union institutions, bodies, offices and agencies and the Member States in public education campaigns to end users, aiming at promoting safer individual online behaviour and raising awareness of potential threats in cyberspace, including cybercrimes such as phishing attacks, botnets, financial and banking fraud, as well as promoting basic authentication and data protection advice.
Agencija bi morala med drugim pomagati zadevnim institucijam, organom, uradom in agencijam Unije in državam članicam pri javnih izobraževalnih kampanjah za končne uporabnike, katerih namen je spodbuditi varnejše obnašanje posameznikov na spletu in povečati ozaveščenost o potencialnih nevarnostih v kibernetskem prostoru, vključno s kibernetsko kriminaliteto, kot so lažno predstavljanje, omrežja robotskih računalnikov, finančne in bančne goljufije, pa tudi spodbujati osnovno svetovanje o preverjanju in varstvu podatkov.