E-buyers most often encountered the problem that the speed of delivery of a product bought or a service ordered was slower than indicated (6%); 4% of e-buyers encountered the problem that the foreign retailer didn’t except orders from Slovenia and that they received wrong or damaged goods, 3% encountered technical failure of website during ordering or payment and 2% of e-buyers had final costs higher than indicated.
takimi, ki so pri e-nakupovanju imeli kakšno težavo, je bilo največ (6 %) takih, ki prek spleta kupljenega izdelka ali storitve niso prejeli v roku, navedenem v prodajnih pogojih; za 4 % e-kupcev je bila težava to, da spletni prodajalec ni sprejemal naročil iz Slovenije; prav tako 4 % e-kupcev so imeli težave zato, ker jim je bil dostavljen napačen ali poškodovan izdelek; 3 % so imeli pri naročanju ali plačevanju izdelka/storitve na spletni strani tehnične težave; 2 % e-kupcev pa so presenetili višji stroški od tistih, ki so bili navedeni v prodajnih pogojih.