9% of them stated that the speed of delivery was slower than indicated, 6% encountered technical failure of website during ordering or payment, 5% confronted difficulties in finding information concerning guarantees and other legal rights, and the same share of e-buyers received wrong or damaged goods. 3% of e-buyers stated that the costs were higher than indicated (e.g.
6 % e-kupcev je imelo težave pri naročanju ali plačevanju na spletni strani zaradi tehničnih težav; 5 % e-kupcev je težko našlo informacije glede jamstev in drugih zakonskih pravic; prav tako 5 % e-kupcev je prejelo napačen ali poškodovan izdelek; pri 3 % e-kupcev so bili končni stroški višji od tistih, ki so bili navedeni med prodajnimi pogoji (npr.