The passenger may decide to use the standardised EU complaint form instead of the one provided by railway undertaking, ticket vendor, station manager, infrastructure manager involved, if they wish so, and it should be equally valid.
Potnik se lahko odloči, da bo, če želi, uporabil standardni pritožbeni obrazec EU namesto tistega, ki ga daje na voljo prevoznik v železniškem prometu, prodajalec vozovnic, upravljavec postaje ali infrastrukture, in navedeni obrazec bi moral biti enako veljaven.