This does not apply if we know or ought to know (any doubts of the customer expressed in a recorded call) that such information is clearly incomplete, inaccurate or false.
To pa ne velja, če vemo ali bi morali vedeti (kakršni koli dvomi, ki jih je stranka izrazila med posnetim klicem), da so taki podatki očitno nepopolni, netočni ali napačni.