systems and computer - implemented methods for managing a workforce include receiving a request for support including a location of the request for support , converting the request for support into a work ticket , classifying the work ticket , allocating the work ticket to a field operative out of a set of at least one field operatives , transmitting a request for a map including data from the work ticket , receiving a map image including data relating to the work ticket , and transmitting the map image including data relating to the work ticket to the field operative .