a call center generator includes generator software executing on a computerized appliance from a machine - readable physical medium , an input interface for receiving a cc configuration , access to a data repository storing cc software components , a function relating configuration parameters to individual ones of the stored cc software components , and an output interface for delivering a cc sw suite . the cc generator , executing the gsw , considers the cc configuration , applies the relating function , selects cc software components to copy from the data repository , and builds the cc sw suite for output .