a method and system for efficient processing of service requests requires a user to access the system and identify himself / herself . the user can then enter a request for a service . the identity and access to the requested service is then validated against an enterprise database . at this time , the need for risk acceptance approval is also carried out . if necessary , the user and manager are then queried for risk acceptance approval . if approved , the request is time - date stamped and forwarded to a service provider . user and request data are saved to a business logistics tracking database . if necessary , the user &# 39 ; s manager is notified when renewal of the service is required , prior to expiration of the service . if the renewal is approved the service is then renewed .