methods and systems obtain profile information from individuals using automation to select and provide the questions that are given to the individual . the answers the individuals provide to the questions can then be used to generate the profile information . subsequent questions are selected and presented according to analysis of the previous answers . the exchange of the questions and answers occurs over a communications network and may take the form of emails , web page interfaces , wireless data messages , or verbal communication over a voiced call . the answers are analyzed to determine certain characteristics , such as the personality type , mood , and gender of the individual . the subsequent questions are selected based on the characteristics that are found from the answers to facilitate the information exchange between the automated system and the individual .