a system and method for servicing a caller at a contact center includes a plurality of call centers , each including an automatic call distributor , and an emergency response system that issues an emergency notification signal to the acd of a call center in response to an emergency condition affecting the call center . in response , the acd of the call center informs callers of the emergency condition , and then performs a bulk transfer of each of the active calls from the call center to one or more other call centers . it is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure . it is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims . 37 cfr 1 . 72 .