a method and system for managing telephone services and for synchronizing with video services is disclosed in which a subscriber selects and requests services through a selection device such as a telephone keypad and a video display displays information associated with the selected or requested service . an auto - mute feature is provided to mute the tv device when an off - hook event is detected . a service synchronization module temporarily interrupts the delivery of a video program upon the occurrence of a telephone call by pausing or recording the program and resumes the delivery after the telephone call is terminated .