one problem with web - based information is that it is typically presented without being personalized or tailored to fit a particular user &# 39 ; s needs and requirements . another problem relates to calls such as telephone calls , video calls or other multimedia calls made between two or more call members . here it is often required to provide detailed information during the call . by storing a plurality of web pages and associating each of those web pages with information about one or more potential calls , it is possible to select one of those web pages for provision to a particular call member . for example , a user may store a web page for provision to family members , another for customers , and another for new enquiries . information about a call is obtained and used to select an appropriate one of the stored web pages . this selected web page is then provided to the call member which is for example a wireless terminal with a web browser arranged to display the web page . the web pages may be stored on a web server or alternatively on the terminal used by the call member to take part in the call .