a solution for centralized management of returned goods transactions is described . the solution may receive a returned good content that comprises a picture of a returned good . from the picture , the returned good may be categorized as one of a repairable item or an item that should be scrapped . a centralized database may be kept for the purpose of tracking the repair or scrap of the returned good and documenting various events and data associated with the returned good . from the database , a returned goods report that is useful for indicating a chargeback amount owed a retailer for losses associated with one or more returned goods over a period of time may be generated . advantageously , because the solution herein is centralized between a retailer and a supplier , a transparent and accurate accounting of chargeback amounts may be provided to both the retailer and the supplier .