disclosed is a method , system , and program for providing a connection to a merchant server implementing a merchant electronic commerce web site at a customer computer . a request is received from the customer computer , through a third party internet service provider , for a web page from the merchant server made from a link within a web page from a third party server . an installation program is transmitted to the customer computer in response to the request from the customer computer . the installation program executes on the customer computer to install an access program on the customer computer that when executed by the customer computer opens a direct connection from the customer computer to the merchant server without going through the third party isp .