a method is provided of presenting to a user a visual representation of a frame 275 resident at a central office 20 of a telecommunications system . the method includes the steps of : accessing a database including data as to a current condition of the frame ; displaying , based on the accessed data , a graphical representation of the frame 275 , the graphical representation including a visual indication of the current condition of the frame 275 ; and allowing a user to interface with the graphical representation to effect a mapping between the frame 275 and telecommunications lines leading to and from the frame 275 .