systems and methods associated with an intercom system for a drive - through , quick service restaurant facility is disclosed . generally , a plurality of headsets is configured for communication with a base station . a speaker is associated with the drive - through facility is configured to be located near a menu board , and is configured for communication with the base station . a microphone is also configured to be located near the menu board and configured for communication with the base station . a plurality of parameters control the configuration of the intercom system , and the base station is connectable to a wide area communication network to enable remote adjustment of the plurality of parameters .