a method of providing access to a network of contact centres comprises providing contact links on one or more web pages which when activated initiate contacts to the contact centres . the network addresses associated with the links and to which the contacts are automatically directed are dynamically specified in the web pages and are obtained from a database . the database is dynamically updated in response to statistical updates received periodically or continually from the individual contact centres . in this way the contacts can be directed in advance to the most appropriate destination without having to evaluate each contact as it enters the contact centre network , thereby reducing processing time and delays . alternatively one or more remote session initiation protocol proxy servers can be updated periodically with network addresses from the database , whereby sip requests are directed by the proxy server to the contact centre or agent most suitable to handle the contact , as determined in advance of the request from the statistical information .