a faster and more streamlined system for providing summary and analysis of large amounts of communication data is described . system and methods are disclosed that employ an ontology to automatically summarize communication data and present the summary to the user in a form that does not require the user to listen to the communication data . in one embodiment , the summary is presented as written snippets , or short fragments , of relevant communication data that capture the meaning of the data relating to a search performed by the user . such snippets may be based on theme and meaning unit identification .