a method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service . the method includes establishing a network connection between a client device and the remote network connection service via the network connection point . the network connection point may be one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable . the method includes monitoring access performance of the network connection point to generate access performance data , and processing the access performance data thereby to monitor the service quality of the network connection point .