a system and method for providing , on demand , real - time knowledge - based connection and communication between a layperson and an expert provider is disclosed . the system operates by receiving a request query from a user ; providing the user with a plurality of appropriate providers ; mapping an available provider based on user specifications ; and connecting the user with one of the plurality of providers based on the user specifications . the system provides for the wireless connection and information exchange between the user and the expert based on the real - time user task environment .