a software solution to recording ip based communications that is highly scalable and reliable . recordings can be configured to occur automatically or be triggered on - demand by a user that has been given the rights to do so . the user initiating the on - demand recording need not be a participant on the call . the solution is based on two server components : a call manager and a media server . the call manager is responsible for re - routing the ip media stream between two endpoints via the media server . the media server relays the ip media packets while capturing a copy that is stored as the recording . the recordings are stored on a network share and secured using standard network file security mechanisms . access to playback recordings requires rights that are configured via the administrator . playback of the recordings can be accomplished via the phone , client application or web service . each playback interface offers a listing of recordings that the user has rights to access .