methods and systems for assigning work to account collectors and monitoring and tracking work performed by account collectors are provided . files containing account information are parsed by a computer device to extract account data . a computer device then accesses a set of rules that govern assignments and priorities and processes the account information with the set of rules . the account information is then placed into a database with account collector assignments and priorities determined by the rules . accountant collectors also provide status updates so that a variety of real time reports can be generated .