a contact center includes a resource selection module operable to determine and select a plurality of agents based on a work request . the plurality of agents includes agents suitable for the work request . further , the plurality of agents includes agents having previous work requests in a presenting state . furthermore , the plurality of agents includes agents working below individual capacity of the agents for simultaneously handling work requests . further , the plurality of agents is dynamic and may increase in size . the contact center further includes a resource connector module operable to present the work request simultaneously to the plurality of agents . the resource connector module further may subsequently present the work request to newly available suitable agents . the resource connector module further routes the work request to an agent based on actual agent responsiveness .