 <p>It would be pretty easy to have an external system (simple .Net app) that collects the new tickets and "synchronizes" them to CRM with a tool like Scribe/CozyRoc. </p> <p>I'm not sure if this type of "system-to-system" integration would permit standard licensing however. I have heard of Microsoft give very good deals on ESS CALs and/or granting permitted use for similar situations.</p>