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Using assertive communication skills means saying how you think and feel in a respectful and appropriate way. When you are assertive, you admit when you are wrong and take ownership of your personal faults. You do not blame others for your mistakes.  Avoid passivity, which involves avoiding talking about it, hiding, going along with what everyone wants you to do, and not standing up for yourself. Do not be aggressive, including: raising your voice, yelling, belittling, cursing, and violent behaviors (throwing things, hitting). Avoid being passive-aggressive. This is a mix between passive and aggressive forms of communication where you may be upset but not be forthcoming with your feelings. Therefore, you may do something behind someone’s back to get revenge or give them the silent treatment. This is not the best form of communication and the person may not understand what you are trying to communicate or why. Send positive nonverbal messages. Our nonverbal communication sends messages to the people around us. A smile says, “Hey, I should be frowning, but I can be brave and get through this thing." Let the person that is upset vent his frustrations and wait to respond.  Try to focus solely on listening to the person instead of thinking about how to respond. Focus on the other person's feelings and thoughts instead of your own. Make summary statements and ask clarifying questions, such as, "I hear you saying that you are angry because I forgot to clean the bathroom, is that right?" Empathize. Try to be understanding and put yourself in the other person's shoes. When we make mistakes we sometimes hurt others. Saying you are sorry shows that you regret the mistake, feel bad about the harm you’ve done, and that you want to do better in the future.  Don’t give excuses or try to explain it away. Simply own up to it. Say, "I admit I forgot to clean the bathroom. I am so sorry about that." Be careful not to blame others. Do not say something like, "If you would have reminded me to clean it then maybe I would have...