First, read the English article below.

It can be tempting to use negativity when talking about issues, especially if they are serious problems. However, negativity breeds more negativity. Try these tactics instead:  Instead of saying something like "Bad idea---it'll never work," say something like, "I have concerns about that. Would you like to hear them?" Instead of passive aggression, which says things you don't mean or communicates sarcastically, be direct. For example, avoid saying things like, "Noooo, why would I have a problem?" if you are upset. Instead, try something like, "Yes, I am not happy with how you've been talking to me in front of my coworkers. Can we talk?" Workplace gossip can be a huge problem that contributes to negative attitudes. Don't participate in it. Greet people happily and even if you are having a bad day, try not to spread gloom at work. Understand the concept of WOW--watch our words. What you say reflects what you feel and believe. Let your voice be a positive one of encouragement in the workplace. Offer smiles, compliments, and support to others. If you are going through a rough time or have experienced a tragic event, do speak with your supervisor or a trusted coworker to let her know that you might need support. If a colleague's negativity is bringing you down, try approaching him politely. It's entirely possible he's making others uncomfortable too, but nobody feels comfortable explaining the problem. Keep your statements "I"-focused, such as "I would like to talk to you about something. I notice that lately you've been talking a lot about what bothers you about your clients. I know we all have irritations with our clients, but the consistent focus on negativity is really making it hard for me to stay positive and energized at work. Would you like to talk about what's going on?" Using "I"-statements avoid issuing blame or sounding judgmental and can keep your coworker from going on the defensive. You don't know what is going on with your coworker, so listen to him as he explains. Maybe his mother is ill and... 

Now, please write a short abstract for it in Chinese. Abstract:
语气和善。 创造积极的氛围。 主动帮助心情低落的同事。 倾听对方的话语。 识别霸道总裁的特点。 与领导交谈。 主动道歉。