Tập hợp suy nghĩ. Bày tỏ cảm xúc. Chịu trách nhiệm. Tích cực lắng nghe. Viết thư.

I'm interested in that, but I only have a few mins. Can you give me at most the first 500 characters of a detailed explanation in English about that?
It can be intimidating to make a difficult apology. It's normal to feel nervous. Take some time to plan ahead and figure out what you want to say.  Make a list of your main points. This list should include an apology, an acceptance of responsibility, and a statement of how you plan to make amends. Practice what you want to say. You can try the apology out loud while looking in the mirror. Ask for time to talk. Try saying, "Lauren, I know you're upset with me. Is there a time this week when we co