Tìm hiểu cách thức giải quyết những vấn đề tương tự. Tìm hiểu cách mọi người giải quyết vấn đề. Xác định khả năng lựa chọn. Suy nghĩ về vấn đề một cách trừu tượng. Tiếp cận tình huống dưới góc độ khác. Tưởng tượng rằng vấn đề được giải quyết.

I'm interested in that, but I only have a few mins. Can you give me at most the first 500 characters of a detailed explanation in English about that?
Chances are, you’ve encountered a similar problem in the past. Identify times in the past that you have dealt with your issue or a similar issue. What did you do? Did it work? What else might have helped? Write all of these thoughts down on paper or on the computer. If you haven’t had this problem in the past, it will be helpful to identify how others have solved the issue. How did they go about finding a solution? Was their solution straightforward and simple or did it involve multiple aspects