” Arguing about the details of an experience that involves more than one person is usually frustrating, because experience is highly subjective. How we experience and interpret situations is unique to us, and two people may experience the same situation very differently. An apology needs to acknowledge the truth of the other person’s feelings, regardless of whether you think they’re “right” or not. For example, imagine that you went out to the movies without your partner. Your partner felt left out and hurt. Instead of arguing about whether s/he is “right” to feel this way or whether you were “right” to go out, acknowledge that s/he felt hurt in your apology. One of the most common mistakes of apologizing is using “you” instead of “I” statements. When you apologize, you must accept responsibility for your actions. Don’t push responsibility for the offense off on to the other person. Keep the focus on what you did, and avoid sounding like you’re blaming the other person.  For example, a very common but ineffective way of apologizing is to say something like, “I’m sorry your feelings were hurt” or “I’m sorry you got so upset.” An apology does not need to apologize for the other person’s feelings. It needs to acknowledge your responsibility. These types of statements don’t -- they push the responsibility back onto the person who was hurt.  Instead, keep the focus on you. “I’m sorry I hurt your feelings” or “I’m sorry that my actions upset you” express responsibility for the hurt you caused, and don’t come across as blaming the other person. It’s natural to want to justify your actions when explaining them to another person. However, presenting justifications will often negate the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as “you took it the wrong way.” They may also include denial of injury, such as “it wasn’t really that bad,” or a sad tale, such as “I’ve been damaged so I couldn’t...

How would you rephrase that briefly using Vietnamese?
Từ bỏ suy nghĩ "đúng sai". Sử dụng mệnh đề "Tôi". Tránh bào chữa cho hành động của mình. Sử dụng lời biện hộ một cách cẩn thận. Tránh dùng từ "nhưng". Cân nhắc tới nhu cầu và tính cách của người kia. Viết ra lời xin lỗi, nếu bạn muốn.