It's important for employees to understand their role in customer retention. Your employees are sometimes the only contact your customer has with your business, so be sure that your employees have the same respect and treatment of your customers as you would yourself.  Develop training manuals and methods that appeal to varied learning types of the employees, incorporating video, reading, and even customer service role-play into your training routine. Designate a more seasoned employee to mentor the new employees. Offer your employees incentives such as “employee of the month” or “customer favorite” to gain their interest in treating customers well. If your business is open Monday, Thursday, Saturday, and every other Tuesday from 1:45 to 3:00 and 9:00pm to midnight, you're going to struggle to retain customers. Don't make it impossible to remember when you're open. Adapt to your customers and be open when they require your services. Keep in mind the average working week. If you're only open from 10a-3pm, Monday through Friday, people who work a regular 9-5 job will never be able to shop at your place. Consider staying open later, or opening on the weekends. If you serve breakfast until 10:30 and a customer comes in at 11:00 wanting the pancakes, it can be a tricky situation. You don't want to back your kitchen up and compromise your service just as they're shifting over for the lunch rush, but you also want to keep your customer happy. What do you do? Be as flexible as possible, given the situation. Let your customer know that you're doing them a favor in as friendly and genuine a tone as possible. "We technically stop serving breakfast at 10:30, so it might take a bit longer, but we'll have that right up for you. Deal?" Customer issues do arise from time to time. How you handle this dispute will determine if you lose a customer or retain them.  Listen to what your customer has to say about the issue at hand. Be sure to hear them out before making a conclusion. See if there is some way to appease your...

How would you rephrase that briefly using Vietnamese?
Đào tạo để nhân viên của bạn đối xử với khách hàng bằng sự tôn trọng. Áp dụng giờ hoạt động cố định và dễ nhớ. Trở nên linh hoạt. Giải quyết khiếu nại một cách kịp thời. Học cách buôn bán chân thật. Làm cho cửa hàng của bạn sạch sẽ và thân thiện.