Nhận thức rõ sự kiện hoặc vấn đề nào đó. Hỏi thăm người đó về quá trình đối phó với vấn đề của họ. Bộc lộ thái độ hỗ trợ. Cho đối phương biết rằng bộc lộ cảm xúc là điều hoàn toàn phù hợp.

I'm interested in that, but I only have a few mins. Can you give me at most the first 500 characters of a detailed explanation in English about that?
Use these phrases to explain why you're approaching the person in need of sympathy, if you heard about the problem from someone else. If s/he started the conversation, respond by acknowledging the other person's feelings.  "I'm sorry to hear that." "I heard you were going through tough times." "That sounds painful." Some people respond to stress or grief by becoming busier. They may not take the time off to think about their emotional state. Make eye contact and use a phrase that makes it clear