Defensive public relations refers to the relationship activities carried out by timely adjusting the organizational structure, products, policies or operating methods to adapt to changes in the environment and public requirements when the organization has difficulties in coordinating with the external environment and the relationship with the public shows signs of friction.
According to the above definition, which of the following is defensive public relations?
A cake production enterprise received individual customer complaints after the phone, timely recall of 2 batches of production of more than 100 pounds of cake