Until recently, the sole electric company in country Y was owned and operated by the government with notoriously poor customer service  Finally, increased pressure by the international community forced country Y to allow private electric companies to operate in country Y
However, because government taxes on outside electric companies have made these companies largely uncompetitive in country Y, the government-owned electric company still has notoriously poor customer service
Excellent customer service is not always a prerequisite for a company to survive in country Y.