Louise McBride, a homeowner, filed a complaint against a nearby nightclub through the Licensing Bureau, a government agency  Although regulations clearly state that Form 283 is to be used for formal complaints, Bureau staff gave McBride Form 5, which she used with the intention of filing a formal complaint  The nightclub argues that the complaint should be dismissed because the incorrect form was used
But that would be unfair
It is unfair for someone's complaint to be dismissed because of an incorrect action on the part of a government agency.