Role ambiguity refers to the uncertainty of job role positioning experienced by individuals, including the uncertainty of job responsibilities and work objectives, which often leads to confusion in work flow and underground improvement of work efficiency.
According to the above definition, which of the followings belongs to role ambiguity?
Su Li has just been promoted to the deputy director of customer service department. She doesn't know whether she should handle some affairs by herself. If she handles them, it will exceed her current authority, and she doesn't know who to ask. She usually doesn't handle these affairs