Digital customer interaction management refers to the use of advanced electronic communication and network means to achieve efficient, direct, independent, and reciprocating communication between the company and the target customer group, so as to meet the individual needs of customers.
According to the above definition, which of the following belongs to digital customer interaction management?
A toy company establishes an online communication platform. Parents only need to submit the required toy types, prices, functions, etc. to the platform, and the company can produce them in time.