Digital customer interaction management refers to the use of advanced electronic communication and network means to achieve efficient, direct, independent, and reciprocating communication between the company and the target customer group, so as to meet the individual needs of customers.
According to the above definition, which of the following belongs to digital customer interaction management?
A city government set up a mayor's mailbox on its official website to collect opinions from all quarters, respond to inquiries from the masses in a timely manner, and strive to improve government work.