Terry: Months ago, I submitted a claim for my stolen bicycle to my insurance company  After hearing nothing for several weeks, I contacted the firm and found they had no record of my claim  Since then, I have resubmitted the claim twice and called the firm repeatedly, but I have yet to receive a settlement
Anyone can make mistakes, of course, but the persistence of the error makes me conclude that the company is deliberately avoiding paying up
Consumers should attempt to keep themselves informed of corporate behavior that directly affects their interests.