TrueSave is a mail-order company that ships electronic products from its warehouses to customers worldwide  The company' s shipping manager is proposing that customer orders be packed with newer, more expensive packing materials that virtually eliminate damage during shipping
The manager argues that overall costs would essentially remain unaffected, since the extra cost of the new packing materials roughly equals the current cost of replacing products returned by customers because they arrived in damaged condition
Whether TrueSave continually monitors the performance of the shipping companies it uses to ship products to its customers