text: Joseph: ok calling
  Joseph: the customer support
  Joseph: I was supposed to get through in 2 minutes
  Joseph: 4 minutes ago
  Stacy:  good luck
  Joseph: they put me on hold
  Joseph: with a horrible song
  Joseph: aaaarghh
  Stacy: remember to prepare the parcel number
  Joseph: yeah got it ready
  Joseph: the tracking site says it will be waiting for 10 days in the warehouse
  Joseph: 40km from here
  Joseph: ahahaha
  Stacy: wtf
  Stacy: ask for the driver’s mobile
  Joseph: yeah going to
  Joseph: ok I talked to a lady
  Joseph: surprising, she wasn’t like a student but a real grown-up
  Stacy: what did she say?
  Joseph: she gave me the prick’s number
  Joseph: I’m calling him
  Stacy: and?
  Joseph: ok he said he’s gonna leave it at the parcel shop
  Joseph: I guess I sounded harsh
  Joseph: he wanted to come again in the evening :D
  Stacy:  grats;D
  Joseph: <file_gif>
  Joseph: I guess I’ll go in the evening with the boys
  Joseph: if not, then probably tomorrow in the morning
target: Having problems with his parcel delivery, Joseph consulted his case with customer support and the driver. Joseph will pick up the package from the parcel shop in the evening or tomorrow morning.