text: Matt: Hi John, I left the office, but I just received a phone call from our customer from Berlin.
  John: Hi Matt, oh no, after hours again…
  John: What do they want this time?
  Matt: Our client is getting a bit irritated b/c he hasn't received the money transfer.
  John: You mean the payment for the last invoices?
  Matt: Yeah, that’s the one, the invoices issued on Jan 15th.
  John: Oh yeah, I know, the precious metals, I’ll look into it.
  Matt: Could you please send him an e-mail with the payment details by EOD?
  Matt: And add me in CC pls.
  John: Sure, I’ll check with our accountant.
  John: Maybe it could go in our special campaign scheduled for Tuesday?
  Matt: Oh yeah, that would definitely increase our client satisfaction.
  John: At least for this one :)
  Matt: Thanks
  John: See u tomorrow.
  Matt: Till Monday. Tomorrow I'm on HO.
  John: OK, enjoy your weekend.
  Matt: Likewise
target: Matt and John's customer from Berlin is irritated because he hasn't received the money transfer. The invoice was issued on Jan 15th. John will check with their accountant and send them an e-mail with payment details by EOD. There's a special campaign scheduled for Tuesday.