text: Mike: I am not happy🤬
  Sue: oh dear.. whats up?
  Mike: that bloody customer was on again today..
  Sue: oh no
  Mike: yep.. he went straight to the boss
  Sue: oh no what did Kev say?
  Mike: well kev already knew about him from yesterday and told me not to worry
  Sue: yes but he want expecting him to come back today was he?
  Mike: no
  Sue: What did the bloke say?
  Mike: Kev said he said the same as he said to me, basically it was a manufacturing fault and there was nothing I could have done anyway but send it back which I offed to do
  Mike: he said he kicked off at him too.. took the head office number and both our names
  Sue: will you get in trouble?
  Mike: I cant see how we can, its a problem with the radio not us, we cant just give him his money back like that, he didn't want to listen to me or kev it seems
  Sue: yes but I would be mad if I bought something and it broke
  Mike: he bought it two years ago Sue!
  Sue: oh.. maybe thats different lol
  Mike: hes lucky we would consider looking at it after all this time really
  Sue: I spose so was it expensive?
  Mike: about 200
  Sue: for a radio?
  Sue: I would want that to last 10 years lol
  Mike: well...
  Mike: it had a years warranty and they will fix it I recon
  Sue: I dont think you have heard the last of it
target: Mike is angry because of the dissatisfied customer whose radio broke down after two years of usage. Sue believes that a radio costing 200 should last longer. The device has a warranty and will probably be fixed.