text: Jane: My phone stopped working again...
  Gary: Which one? Mobile or voip?
  Jane: Voip.
  Gary: Give me a moment, I'll check the account.
  Gary: Everything seems to be in order.
  Jane: There's still no signal.
  Gary: Check all the cables.
  Gary: Internet is working fine since we're able to speak, the account is logged, so it must be something with the cables.
  Jane: Already did like you showed me last time.
  Gary: All the LEDs are green?
  Jane: Yes, everything looks fine but the phone is still not working.
  Gary: Just reboot the device and see if that helps.
  Gary: Unplug it, wait for 2-3 minutes and plug it again.
  Gary: If it still won't work, let me know and I'll drop by Tomorrow to check it.
  Jane: OK, thanks!
target: Jane's voip phone isn't working. Gary tells her to reboot the device. If it doesn't help, he'll drop by tomorrow to check it.