text: Ann: Sean, are you free now?
  Sean: yes mom
  Ann: we have a problem here
  Sean: with the new laptop?
  Andrew: yes, I cannot connect to the internet
  Sean: why? should be automatic
  Andrew: no, it demands a wpa2 from me
  Andrew: what is it?
  Sean: I don't know
  Sean: try the password that is written on the router
  Andrew: I tried, doesn't work
  Sean: so reset both: the laptop and the router and then press this button:
  Sean: <file_photo> and take a picture what's there
  Andrew: I don't want to do it anymore, stupid technology
  Ann: Give us the password
  Sean: mom, dad, I don't have any password, it should be on the router
  Sean: take a picture of the router please
  Sean: and?
  Andrew: ok, it works now
  Sean: how?
  Andrew: there was another, long password on the router
  Sean: ok, good
target: Ann and Andrew can't connect the new lapton to the Internet. It requests a wpa2. Sean helps them and sends a photo. Ann and Andrew reset the router and the laptop, they type the second password and it works.