text: Rachel: I've ordered shoes online but they've never arrived.
  Samantha: When did you order them?
  Paul: Did you contact the seller?
  Rachel: A month ago...
  Rachel: I did but they said the package had been shipped
  Rachel: I don't know what to do
  Paul: Did they give you a reference number?
  Rachel: No 
  Paul: They should
  Samantha: Where did you order?
  Rachel: On Amazon
  Samantha: Then you should contact Amazon
  Samantha: Don't worry they will help you
target: Rachel ordered shoes on Amazon a month ago but they haven't arrived yet. Samantha suggests her to contact Amazon on this matter.