text: Michael: Hello! I ordered coffee one hour ago
  Alan: Good afternoon! What happened?
  Michael: Well, you said it will be here in 20 minutes, but 60 passed already
  Alan: I am terribly sorry, we got some unexpected big order in our coffee shop and we had to postpone all the deliveries. 
  Alan: Can I compensate it to you with coupon for free coffee?
  Michael: Yeah, that would be nice. Next time just let people know, so I don't have to wait for nothing and just go somewhere else
  Alan: Absolutely, I am sorry for this situation. I am sending you the coupon with barcode that allows you to get one free coffee of your choice in our coffee shop
  Alan: <file_photo>
target: Michael's coffee delivery is late. He is compensated with a coupon for free coffee.