text: Andrew: Good morning, sir! How can I help you today?
  Tom: hey, yeah, so i got your phone yesterday 
  Tom: and it doesnt work anymore
  Andrew: That is unfortunate. How can I help you in this situation?
  Tom: i want to give it back
  Andrew: Could you please explain what does not work? 
  Tom: yeah, os i was playing with it and it somehoe got into the washimg machine and now doesnt work
  Andrew: So the reason why phone does not work is because it was in the washing machine, is that correct?
  Tom: yah, for like 2 hours or so
  Andrew: I am afraid I cannot help you. Would you maybe consider buying new phone?
  Tom: no, dude, it's new phone just doesnt work
  Andrew: Our warranty doesn't cover situations like that, I am sorry
  Tom: so now what
  Andrew: There is still a chance to make it work. Perhaps you could consider sending it to the repair shop. However, this service is not covered by our warranty as well.
  Tom: this warranty is useless
  Andrew: If you send your phone to the repair shop they might fix it
  Tom: allright, where can I do it? 
  Andrew: There is one place in city-center, right next to the post-office.
  Tom: i try tomorrow but if it wont work i will never get your phone naymore
  Andrew: I am glad I could help, have a nice day!
target: Tom complains about his new phone. However, it does not work because it was placed in the washing machine, and the warranty does not cover such incidents. It might be repaired in a repair shop but Tom will have to bear the repair costs.