text: Carla: Joanna here are my details that you requested
  Carla: It's Anglo street, no 54, Hammersmith, W614, London
  Joanna: Ok Carla
  Joanna: I have been searching our database this morning for the item 
  Joanna: However nothing has arrived yet
  Joanna: Can you give me a couple of more days and I'll speak to my manager?
  Carla: Ok, I'll wait
  Carla: It's a very important package, so I hope you will be able to find it..
  Joanna: Yes I have added it to our priority list
  Joanna: Don't worry, I'll do my best
  Carla: Thank you
  Carla: I was given another code, do you want this?
  Joanna: Yes please
  Carla: IYREBH777
  Joanna: Great
  Joanna: I'll get back to you asap!
  Carla: Thanks again Joanna
target: Carla is waiting for an important package. Joanna helps Carla locate it. Carla provided Joanna her address information and a code.