text: Anne: Hello, I'm sorry but I have to cancel my appointment
  Anne: Today 7pm Doctor Kumar
  Tamara_reception: Good morning. Would you like to make another appointment?
  Anne: Yes but I'm not sure if I can make it this week. How about next Tuesday?
  Tamara_reception: Available hours for next Tuesday 22/01: 12:30, 14:00, 14:45. Please use our reservation system available on our website
  Tamara_reception: <file_other>
target: Anne cancelled her today's appointment with Dr Kumar at 7 pm. Tamara_reception sends her a link to their reservation system on their website so that Anne can book another appointment next Tuesday.