text: Jack: Kev, I need your help?
  Kev: What's up, mate?
  Jack: I can't get the application running.
  Kev: Have you switched the computer on?
  Jack: Very funny!!!!!!!!!!!!!
  Kev: OK. Sorry. I can see it's serious.
  Jack: Yeah, man. It is f**cking serious.
  Kev: I'll be with you right now.
  Jack: Thanks.
target: Jack has a problem with an application and needs Kev's help.