text: Mell: Hello Jacky! Could you spare me a while now?
  Jacky: Hello Mell, what is it?
  Mell: Would need you help with the bibliography, the one about Droste. Just a few questions.
  Jacky: Gladly. Could we do it say in half an hour? Anytime after 11:30?
  Mell: No pro. Just let me know you're available.
  Jacky: So let's go!
  Mell: Two authors with a semicolon in between them - any spaces?
  Jacky: Blanks on both sides.
  Mell: Original title - italics or inverted commas?
  Jacky: Italics (a title of a book is a title). But watch out to be consistent!
  Mell: A comma / full stop after ISBN?
  Jacky: Neither.
  Mell: The system has no field for a translator. How should I go about it?
  Jacky: Yes, I know. It's a serious shortcoming of this program. I've already had a chat with our team about it. Probably a coder has to step in again.
  Mell: But what should I do NOW?
  Jacky: Make a list of entries where the field'd apply. How many d'you reckon?
  Mell: In the Droste article about five.
  Jacky: Not so bad. We'll update it within an hour. Anything else?
  Mell: AAMOF two more queries from the arts dept. Can I forward their message to you?
  Jacky: Sure.
  Jacky: It seems you've been doing a good progress on this article. I'm very happy about it.
  Mell: Thanks. We're ready once the art work is done. And the trans. field is in place.
  Jacky: It'll be taken care of. Glad I could help you.
  Mell: Thanks Jacky.
target: Mell had some problems with formatting the bibliography for her article. Jacky has helped her solve all of them.