text: Kate: Help me!
  Kate: My computer has crashed
  Kate: I can't do anything and I have unsaved project which I don't want to loose
  Kate: I don't wanna restart it,
  Bill: Easy. Firstly let's make cad
  Kate: What?
  Bill: Press CTRL, ALT and DELETE at the same time
  Kate: Task manager came up
  Bill: See what application has "not responding" clause
  Kate: Microsoft Word
  Bill: Find option to close word in the task manager.
  Bill: If it won't help you can keep shutting all opened apps
  Bill: If app won't close try to switch column to processes and shut down process correspodning with app. 
  Bill: For example word is WINWORD.exe - you have description to the right.
  Kate: Ok. It works. 
  Bill: great!
  Bill: Remember to save your projects regularly.
  Kate: Thank you :*
target: Kate's computer has crashed. Kate is afraid she might lose an unsaved project. Bill tells her to use task manager. It turns out that Microsoft Word is not responding. Bill tells Kate to shut down Word. It works.