text: Betty: Hi Helen, you alright?
  Helen: Hi Betty! 
  Helen: All good, except for Microsip issues - will be resolved soon :)
  Betty: Oh, your professionalism exceeds my expectations ;)
  Betty: Thank you very much! :)
  Helen: Should be solved in 15 mins. Please use Skype in the meantime, will let you know once done :)
  Betty: Thanks! :)
  Helen: Looks like it's fixed, please check at your convenience.
  Betty: It says incorrect password.
  Helen: Hm.. let me check that.
  Helen: Could you please try closing and opening Microsip?
  Betty: Still the same.
  Betty: Still "connecting".
  Helen: When do you have your next time slot?
  Betty: Tomorrow, 8:30, it says "request timeout" now.
  Helen: I would do a reinstall of Microsip, as that could solve the issue.
  Helen: Could you please uninstall and download the latest from here:
  Helen: <file_other> 
  Helen: When you'll have the time, no rush.
  Betty: On it! 
  Betty: Okay, installed.
  Helen: That was quick :)
target: Betty is having problems with Microsip. Helen suggests a reinstall.