text: Helen: Hello, Mrs Baker, hope you don't mind me messaging you.
  Val: Call me Val, dear, you ok?
  Helen: Yes, fine. Family ok with you?
  Val: Great, they're coming to visit soon. I do miss the little ones!
  Helen: I'm sure you do. Well, the thing is, I wanted to ask you a favour.
  Val: Yes, dear, what is it?
  Helen: Well, this is a bit awkward, hmm. You know Buster, your cat? 
  Val: Yes, what's he been up to now? Not bird killing again?
  Helen: No, it's just that he always does his "business" in my garden, every day! I'm worried about the kids getting it over them when summer comes. Do you think you can stop him?
  Val: I'll try, dear, but he's a law until himself. Tell you what, I'll try and keep him in more so he can use his tray, he won't like it, though! Also, maybe try those cat deterrent granules. My brother in law puts them on his slate paths, stops the little beasts from relieving themselves, he says!
  Helen: Oh, thanks, Val! I'll try the granules too! Bye!
  Val: Bye Helen!
target: Val's cat Buster defecates in Helen's garden every day. Helen asks Val for help with that. Val will keep Buster inside more. Helen will use cat deterrent granules in her garden as Val suggests.