text: Annick: have you seen mum today?
  Béatrice: i spend the all afternoon with her.
  Annick: how was she?
  Béatrice: as usual. Asking for going back home, but she doesn't remember
  Annick: did you talk with the people in charge of the room
  Béatrice: I saw this woman Angie ou Angela, and asked her about the cleaning
  Annick: Don't know her
  Béatrice: she said that it's done every 2 days and the bathroom everyday.
  Annick: impossible, at least once a week for the room. 
  Béatrice: the bathroom wasn't very clean either. I'll buy some household products.
  Annick: i booked the hairdresser for next monday
  Béatrice: ok i'll ask the caregiver to give her a shower in the morning
  Annick:  shower has to be given twice a week. Mum never complains but ...
  Béatrice: elderly people are not so clean...
  Annick: caregiver are overwhelmed. The rule is shower on demand, but some never ask
  Béatrice: Mum asks very often, but they don't have time
  Annick: a real shame. It costs us a lot for such a poor service
  Béatrice: Some people are nice. Véronique !
  Annick: and Amélie too!
  Béatrice: and the room is quite confortable. Mum is fine. She's happy there
  Annick: hope so.
target: Béatrice spent the whole afternoon with their mother today. She tried to sort out the issues of cleaning in her apartment and giving her a shower when she asks for it. Both Béatrice and Annick think their mother receives a poor service for the money the home costs, though some caregivers are nice.