text: James: hiya do you know whats wring with our washing machine?
  Sue: how would I know that james???
  James: lol.. yes well its stopped and the doors jammed but theres still water in the drum???
  Sue: hmmm.. that sounds like the fuse has gone or something.. are your lights working?
  James:  lights??? dunno what you mean?
  Sue: OMG james, the lights in the flat, you know switches on the wall.. stupid!
  James: oh right lol... no
  James: no they not
  Sue: what about the tv, are the lights on it, any power?
  James: no nothing
  Sue: ok do yu see the fuse box on the wall by the top of the front door? go to that and there is a big switch that say off and on do you see it?
  James: yes
  Sue: is it off
  James: yes
  Sue: switch it on
  James:  wow.. that nearly worked, it went on and straight off again
  Sue: oh that sounds like a dodgy fuse somewhere.. have any bulbs blown lately?
  James: dunno i just go up and saw washing machine was stopped i was gonna hang the clothes out
  Sue: ok, i'm gonna call John the electician to come over, are you in for the day or do I have to come over and wait for him?  This is a pain in the ass, i'm busy today
  James: no its ok I can be here
  Sue:  I'll call him now and get back to you
  Sue: right he says he can be there for 12 is that ok?
  James: yh thats good thanks Sue xx
target: James had problems with washing machine. Sue instructed him to turn on the switch in the fuse box, but it didn't solve the problem so she called the electritian.