text: Don: do you have a minute?
  Joyce: Sure, go ahead.
  Don: I have a problem with my browser. It doesn't seem to load certain pages like fb for example. It's just a blank page.
  Joyce: That's pretty basic, but have you tried turning it off and on again? ;)
  Don: yes, but it hasn't helped.
  Joyce: And have you tried it with the whole computer?
  Don: yeah, that too, but the problem is still there.
  Joyce: It's Firefox you're using, right?
  Don: correct.
  Joyce: You can try clicking on the drop-down menu in top right corner. Then go to settings, then safety & privacy where there's a section called something like "cookies and web data". You can try clearing the web cache - that usually helps. Let me know, if it works.
  Don: ok, thanks a lot.
target: Joyce helps Don with his browser that does not load.