text: Boris: Hello, I did shopping in your store today and I believe there is a problem.
  Elton: Good morning, what happened?
  Boris: I think I’ve been charged twice for one of the products.
  Elton: I see. The procedure is has a few steps, I’ll present them to you one by one.
  Boris: Ok, go on.
  Elton: First, you need to send us a copy of the receipt, you can do this online, detailed instructions are on our website.
  Boris: Of course, what’s the second step?
  Elton: More complicated, it requires you to show up in our store.
  Boris: When?
  Elton: We process your application in 5 business days and then a manager will contact you to organize the meeting.
  Boris: Will he call me or send me an e-mail?
  Elton: We prefer calling, as it is easier to communicate and go through all details. You can choose your preferred way of communication and set up the times you’re most usual available to talk.
  Boris: That’s ok, I just don’t check my e-mail so often, that’s why I’m asking.
  Elton: No problem, as I said the form of communication is up to you, don’t forget about it while sending your application.
  Boris: It will be somewhere in the options?
  Elton: Yes, all the steps are explained in details on our website.
  Boris: Great, so how does the meeting look like?
  Elton: While processing your application we will check the video footage from the shop, trying to find out how many products you bought.
  Boris: I understand, but why am I needed?
  Elton: If it’s confirmed, just to sign the documents.
  Boris: And if it’s not?
  Elton: Then the manager will explain you further steps.
  Boris: If you don’t agree, will it go to the court?
  Elton: As the last instance, yes, it may happen. But we always try to resolve it in a different way.
  Boris: Okay then, thank you very much for help.
target: Boris believes he was charged twice for one of the products when he did shopping. He has to send them a copy of the receipt first. Then he needs to show up in the store. They will check the video footage to confirm the problem.