text: Lee: I can't log into the server, could you check that for me?
  Matt: give me a moment
  Matt: it seems that you didn't change your password when it was required
  Matt: I've just sent you a link to reset it
  Lee: thanks, sorry about the trouble
  Matt: no problem
target: Lee cannot access the server because he didn't change his password in time. Matt sends Lee a link to reset Lee's password.