text: Mark: What’s happening about the heating?
  Jay: Nedd has keys to check out the radiators but not sure if he actually got out today.
  Mark: What about the timings because we have had another complaint email stating it hasn’t been changed?
  Jay: Is that the one I replied to this morning? My work phone hasn't received any emails this evening.
  Mark: You sent one yesterday to Maxi saying the heating times had been adjusted, but he is saying they haven’t.
  Jay: I gave Nedd the key for the heating box in case he needed access to check the radiators
  Mark: Did you adjust it?
  Jay: Yes. It was changed earlier in the week.
  Mark: Sounds like that has not taken. I have sent Nedd a message.
  Jay: Thanks Mark
target: The radiators and timings don't work properly. Ned is supposed to take care of this.