text: Carly: Hi I haven't heard anything about the car.. do you have any idea when it will be back at all? I will need to go out tomorrow at some point thanks
  Don: I'm not sure I will try to find out
  Carly: Thanks
  Don: Hi Ive spoken to David they were sent the wrong radiator they are waiting for the right one should be there Monday so car should be back Tuesday
  Carly: thanks
  Don: Thats ok sorry I didnt get back to you sooner
  Carly: Any idea when the car will be back and can you make sure they driver it a good few miles before they leave it this time please
  Don: I've not heard anything hun I'll check and let you know
  Carly: its just that I'm away on Thursday for a few days
  Carly: Hi David is not answering me again and I'm frantic.. I'm away again tomorrow and I need to know what is going on.. I know its not your fault and that you are helping I didn't want to go to a solicitor as I thought that would be long and drawn out but this is ridiculous..  I bought the car in good faith for 850 over 2 and a half months ago i'm paying tax and insurance that has cost me 180 for a car that i have not driven for more than 30 miles.  I've been waiting for it to be fixed from the first week.  Can you not persuade him to just give me my money back
  Carly: the lack of communication is making matters worse I am already ill which is why I needed a car for the hospital appointments, this is making life worse.
  Don: I thought it was going to be back today hun I'll try to find out what is going on
  Carly: He's promised tomorrow now, so I hope he does so
  Don: Me to hun
  Carly: Just to let you know.. the 206 is not fixed and I am out of patience.. if David does not offer me my money back I am using the solicitor that Macmillan put me in touch with.  I am devastated that after all this time he has left me with a car that I would never be able to sell let alone drove safely.  I feel very sorry for you, you must be very embarrassed to be his mother, I hope that no one ever rips anyone off in your family should they ever get ill.
target: The car wasn't ready on Tuesday, as initially promised. Carly has been waiting too long and wants her money back from David, otherwise she'll go to the solicitor Macmillan recommended. 