text: Leroy: I heard from Jake you have a problem with your desktop
  Emmy: Yeah...
  Leroy: What's the matter?
  Emmy: It keeps freezing a lot, it didn't used to happen.
  Emmy: I mean it's still pretty new. 3 years old?
  Leroy: That's not too much for a desktop, but maybe it needs some hardware upgrade
  Leroy: Or maybe there's some unnecessary clutter
  Leroy: Have you tried deleting temp files and defragmenting your drives?
  Emmy: Uh... I'm not sure how to do that...
  Leroy: I see
  Leroy: We should try that first, if you're unsure, I could do this for you
  Leroy: Can you download TeamViewer?
  Emmy: What's that?
  Leroy: <file_other>
  Leroy: It's a program that would let me do things on your computer remotely with your permission
  Emmy: Ohhhh
  Leroy: Since you said you weren't sure how to go about it, I could help make your PC cleaner and you can observe
  Leroy: It's not difficult and you could do it yourself later
  Leroy: It's good to keep your computer clean, it helps it run more smoothly
  Emmy: Okay, I'm downloading it
  Emmy: I'll let you know when I've installed it
  Leroy: Great
  Leroy: If this doesn't help, it could be some virus or spyware slowing your PC down... but hopefully not
  Leroy: But we'll scan for them later too
  Leroy: And if your desktop still runs slowly then, we'll look into replacing some components - maybe you need more RAM
  Emmy: All right
  Emmy: Unlike me, you really know what you're doing, haha
  Emmy: Thanks for trying to help me. The installation is done now, by the way.
  Leroy: Perfect. Now open it and tell me the details you see on the screen so we can get started
  Emmy: Just give me a sec
target: Leroy is offering Emma his help with her computer because it has been acting up recently.