text: Steve: Hi Ben, I'm sorry, I can't make it today - family emergency
  Ben: No worries, Steve.
  Steve: Thanks!
  Ben: Is everything okay?
  Steve: I am working on it
  Ben: Okay, good luck then and let me know when you're ready to reschedule
  Steve: I will, thanks again
target: Steve has a family emergency and won't make it today.