text: Valerio: Hello :)
  Valerio: How are you doing?
  Valerio: Are you working on support today?
  Valerio: I'm not working right now but I have a problem that I need to fix before Monday 😕 
  Rui: Im ok thanks, and you?
  Valerio: Yes I'm well :)
  Rui: How can I help you?
  Valerio: My Skype account will expire tomorrow
  Valerio: Luis helped me out last time with a temporary fix
  Valerio: <file_photo>
  Valerio: That's the message I get before logging in
  Valerio: So from tomorrow I won't be able to use it
  Rui: Could you please send me your login details
  Rui: I'll see if I can arrange something
  Valerio: Ok
  Valerio: The user is lkoiplok
  Valerio: And the password is 337733
  Rui: Ok done. It should work now. Can you try and login?
  Rui: I managed to extend it, but it's better if you create a completely new account when you have time :)
  Valerio: Ok
  Valerio: I'll have a look later and try and create a new account
  Valerio: Thanks a lot for your help!
  Rui: Welcome!
target: Valerio's skype account would have expired tomorrow, but Rui has extended it for the time being. Valerio will create a new account soon.