ObjectiveTo embed the Living Well Toolkit package and to understand how it was implemented at each site and to explore the experiences of users.MethodsThe toolkit package was introduced in four rehabilitation settings using a tailored implementation process negotiated with each site. The varied data sources were analysed drawing on directed content analysis.ResultsClients with neurological conditions and clinicians initially weighed the merits of the toolkit package. A positive weighing up was prerequisite for deciding to use. Clinicians described considerablethought and planningto make the toolkit packagefit and flowin clinical practice. Users of the toolkit package described ways in which it shaped their thinking.ConclusionImplementation of the toolkit package was a complex process for clinicians and services, involving ongoing work to optimise its impact relative to the client and context. Clinicians and clients who used the toolkit package described positive changes, congruent with person-centred communication.InnovationThe Living Well Toolkit is freely available for all to use. Clinicians who used reflective and responsive thinking to make the toolkit package work found it provided them with a broader perspective of the client.