Exness এর সাহায্যে ট্রেডিং: ক্রমানুসার গাইড
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ক্লায়েন্ট সহায়তা সাইন-ইন নিবন্ধন বাংলা
ক্লায়েন্ট সহায়তা
+357 25 030 959
Exness সম্বন্ধে ট্রেডিং টুল অংশীদারিত্ব +357 25 030 959
লাইব্রেরি
আমাদের সম্বন্ধে
সাধারণ তথ্য
Exness কেন?
Exness গ্রুপের বিষয়ে
আর্থিক রিপোর্টগুলি
সংবাদ
সামাজিক দায়িত্ব
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আমাদের গ্রাহকদের তহবিলের সুরক্ষা
ক্লায়েন্ট সহায়তা
আমাদের সাথে যোগাযোগ করুন
ট্রেডিং
ট্রেডিং অ্যাকাউন্ট খুলুন
অর্থরাশি জমা এবং অর্থরাশি তোলা
চুক্তির বিশেষ দিকগুলি
লিভারেজের নিয়ম
আপনার অ্যাকাউন্টের মুদ্রা বেছে নেওয়া হচ্ছে
ট্রায়াল অ্যাকাউন্ট খুলুন
টুল
MetaTrader 4
MetaTrader 5
MT4 WebTerminal
মোবাইল প্ল্যাটফর্ম
ইকোনোমিক ক্যালেন্ডার
বিশ্লেষণ
Web TV
লেনদেনকারীর ক্যালকুলেটার/মুদ্রা রূপান্তর
কোটস ইতিহাস
অ্যাকাউন্ট নিয়ন্ত্রণ
VPS হোস্টিং
ডাউনলোড
অংশীদারিত্ব
Exness পার্টনার
ইন্ট্রোডিউসিং ব্রোকার
CFD এবং সাধারণভাবে লিভারেজকৃত পণ্যে অনেকটা ঝুঁকি থাকে এবং আপনার বিনিয়োগকৃত সব মূলধন হারানোর সম্ভাবনা থাকতে পারে৷
FAQ
1. General information about the Exness Group
2. Account registration and security
3. Personal Area
4. Replenishing your trading account and withdrawing funds
5. Trading
6. Hardware
7. Partnership
8. ECN
How do I start working with Exness?
Before you begin, we recommend that you review the Client Agreement and its appendices.
After reviewing these documents, you can open a trading or demo account, upload color photos of documents to verify your identity and address, install a trading terminal, fund your account, and start trading.
You can find more detailed information about getting started in the Library section.
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Do I need to sign any documents before I start trading?
Opening a trading account is only possible after you have reviewed and accepted the public offer agreement (the Client Agreement and all of its appendices) while registering a Personal Area. Accepting these documents signifies that you fully and completely understand all of the conditions of the Client Agreement and its appendices and that you accept all of the rights and obligations set forth in the Agreement. Signing a paper copy of the Client Agreement is not necessary.
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What licenses does Exness Group have?
Exness Group has the following types of licenses:
a license to perform in investment activities, which was issued by the Cyprus Securities and Exchange Commission (Authorization No. 178/12);
a license to trade financial instruments, commodity derivatives, and other securities, which was issued by the International Financial Services Commission (IFSC/60/315/TS/14).
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Is the Exness Group a tax agent?
The companies that belong to the Exness Group do not act as tax agents for their clients. Thus, the clients themselves calculate and pay personal income tax based on the laws of the nations of which they are citizens.
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What is your server time?
The company's server time is GMT+0. This is the most convenient time because clients and partners from around the world use Exness' services.
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When is trading available?
Trading begins on Sunday, 9:00 p.m. server time and ends on Friday, 10:00 p.m. server time. Information about the trading schedule on holidays is published in the News section of the official website.
Please note! Exness aggregates quotes from several providers. Consequently, the start and end times of trading for certain instruments may differ from those listed above.
In the first hours after trading begins and several hours before it ends the frequency of incoming quotes may also change. These periods are generally no longer than 1-2 hours. This is due to decreased liquidity and is an entirely normal consequence of market behavior.
Please consider these circumstances in your trading strategies.
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When is technical support available?
Technical support is currently available in 14 languages according to the schedule.
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Can I request a callback from client support?
Yes, you can.
Please press the yellow Request callback button on the Contacts page and fill out the form.
Client support specialists will call you as soon as possible.
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Does Exness offer trader training?
Exness Group does not offer trader training. However, webinars hosted by invited experts are occasionally held with Exness' support. You can watch video recordings of the webinars on Exness' official YouTube channel.
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2.1. Account registration
How do I open a trading account?
To open a trading account, please follow this link. You can open a demo account here.
For MT5, a trial account must be registered through the terminal. The credentials (login and password) you previously used in MT4 cannot be used in MT5.
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How do I open a corporate trading account with Exness?
A corporate account can only be registered with Exness (Cy) Ltd.
To do this, please do the following:
open a personal trading account with Exness (Cy) Ltd;
verify your identity;
download a PDF application in your Personal Area or by clicking this link;
complete the form and prepare the documents mentioned in the form;
send your application to client support email. Be sure to specify your personal trading account number and attach the completed form and scanned copies of the required documents.
After your application has been reviewed, you will receive either a notice that your corporate account at Exness (Cy) Ltd has been opened or a request for clarification regarding your application.
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Can I open several accounts using the same data and a single IP address?
Yes, you may open as many accounts as you need for trading using a single IP address and identical personal data.
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2.2. Some types of accounts available
What are metal-currency accounts?
You can find all the information you need on this question here.
To make it easier to monitor your account and how it changes in value, we created a special group of quotes in MT4. The group is called MBC. Quote data is not used for trading, but serves as an indicator, making it possible to track changes in the value of a deposit in the aggregated metal-currency basket. For this, you must multiply the account equity by the quote value that corresponds to the chosen metal-currency basket.
The following is an example of a calculation of investment income for a basket consisting of 2 currencies in MBA:
Suppose that according to quotes on 01/09/2011 the EURUSD exchange rate was 1.29000. The cost of a currency unit in a dual-currency basket would be (in USD):
1 MBA=0.5USD + 0.5EUR=0.5 + 0.5 x 1,2900=1.14500 USD.
Therefore, the MBAUSD exchange rate was 1.14500.
Thus, a deposit of 1,000 USD would correspond to a deposit of 1,000/1.14500 = 873.36 MBA.
Suppose that on 4/8/2011 the EURUSD exchange rate was 1.4900. Accordingly, the cost of a currency unit in a dual-currency basket (in USD) would change as follows:
1 MBA = 0.5 USD + 0.5 EUR = 0.5 + 0.5 x 1.4900 = 1.24500 USD
The new MBAUSD exchange rate was 1.24500.
Converting currency in the dual-currency basket into USD at the new exchange rate yields: 873.36 x 1.24500 = 1087.33 USD, i.e. the account equity increases to 1087.33 USD.
Therefore, the investment income for 3 months is 87.33 USD or 8.73%.
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What is the currency used in metal-currency accounts?
By opening a metal-currency account with Exness Group, you are in fact choosing a special account currency called MBB, which is made up of the four primary precious metals - gold, silver, platinum, and palladium - in a specific ratio. The rate for this currency depends on the market price for the corresponding metals.
Your trading account's balance will be displayed in this currency in your Personal Area and the terminal. There is no difference between trading on a metals account and trading on a currency account, such as a USD account, because you can work with the same instruments.
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2.3. Security types
What types of security are available? How do they work?
Security through email confirmation (medium security):
When operations such as withdrawals, changing passwords, etc. are initiated on a client's account, a message containing a unique confirmation code is sent to the email address he or she provided during registration.
Security through SMS confirmation (high security):
When making withdrawals or changing account settings, a text message is sent to the mobile phone number provided during registration. It contains a unique code to confirm the requested operation.
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How do I ensure that the funds in my account are safe?
Operations are only performed upon confirmation via the security type (email confirmation or SMS) you selected.
We recommend that you review the Instructions for safely storing information.
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My email account has been hacked and I use email confirmation. What should I do?
Email confirmation is the least secure method of account security offered by the Company. When choosing this type of security, the Client assumes responsibility for the loss of his or her email account credentials.
If the email account provided during registration is hacked, criminals will gain full access to the funds in the trading account. In such cases, it is necessary to contact our support team and provide proof.
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3.1. Authorization in a Personal Area
What is a Personal Area?
A Personal Area is a trader's personal section of our website. It contains information about all of their accounts (trading, demo, and archived) that have been opened using the same email address. In their Personal Area, a trader can make deposits, withdraw funds, take advantage of analytics, change passwords, and select desired settings.
To sign in to your Personal Area, follow this link.
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How do I register a Personal Area?
To register a Personal Area, you must open a demo or trading account.
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How do I sign in to my Personal Area?
To sign in to your Personal Area, follow this link. Please use the following credentials:
Username: the email address you provided during registration of your Personal Area.
Password: the password to your Personal Area, which you set during registration.
If you do not remember which email address you used when registering, please contact our support team.
If you have forgotten the password for your Personal Area, you can use the password recovery form.

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I can't sign in to my Personal Area. What can I do?
Please be sure that the username you are using is the email address that you indicated when you registered your Personal Area.
Please check:
your keyboard language settings;
whether Caps Lock is on;
whether you are entering extra spaces.
You can also use a form to recover the password for your Personal Area.
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Which email address and phone number did I use to register?
Please direct this question to our support team. You will need to provide your account number and phone password.
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I did not receive SMS message during registration. What should I do?
Below are possible solutions if you are having trouble receiving our SMS message:
Be sure that you enter the phone number in international format (beginning with "+" and the country code). You can find all country codes for international calls on the Internet.
Wait a few minutes. If the message doesn't arrive within 5 minutes, try again by clicking "Receive a new code". You can repeat the request 2-3 times, which will activate all SMS gateways.
Turn your phone off and on again. Repeat your request by pressing "Receive a new code".
Clear your browser's cache and cookie files and try again. You could also try using a different browser.
Put your SIM card in a different phone and request another code.
If these suggestions do not solve the problem, please contact our support team for further assistance.
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No email was sent to me during account registration. What should I do?
Please verify that the email address you entered during account registration is correct.
Also check the contents of your "Spam" folder.
Try to send several requests to receive an email over the course of a few minutes or contact our support team for assistance.
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3.2. Sections of the Personal Area
How do I perform deposits and withdrawals?
To make a deposit, you need to enter your Personal Area using this link.
To withdraw funds from your account, please use this link.
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What's a partner link?
After registering a trading account, you will receive a unique partner link in your Personal Area. It looks like this: https://www.exness.com/a/Ze6y43L0.
You can publish your partner link on various websites. Traders that follow your link and open a trading account will be automatically designated as your signed-up clients in your Personal Area.
For each closed transaction performed by a signed-up client, a partner reward will be credited to a special account in your Personal Area.
You can find more detailed information about this question here.
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What is the Partnership tab for?
The Partnership tab shows the rewards you have received for transactions performed by the clients you have signed up. Click here to go to the Partnership tab.
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What is the Monitoring tab for?
The Monitoring tab is a section where you can configure settings that control how your account is seen by other users.
Account monitoring option is available on our website.
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What is the Analytics tab for?
In the Analytics tab of the Personal Area, traders who have made a deposit can sign up to receive analytical reports from Trading Central, a leading financial analysis firm. To receive these reports, you must accept the corresponding terms of service. Once you've done that you will be able to follow Trading Central's financial research, which is updated up to 10 times a day, in your Personal Area. You will also receive general information about how the weekly/monthly trend is changing for various currency pairs.
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3.3. Identification of documents, phone number, and email address
How is the account verified?
When you register a Personal Area, your phone number and email address are verified automatically. After registration, you must upload documents to validate your identity and address in the Settings section of your Personal Area.
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Ok
How do I provide a document to establish my identity?
For identification purposes, in the Settings section of your Personal Area you must upload a color copy of a document that establishes your identity.
The following file formats are supported:  jpeg, bmp, png.
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Ok
Ok
How do I establish my place of residence?
To verify your address, in the Settings section of your Personal Area you must upload a color copy of a phone bill, electricity bill, or bank statement.
The uploaded document must contain information from one of the past six months; the payer details (full name, address) must be clearly visible and match your registration data.
The following file formats are supported: jpeg, bmp, png.
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Ok
Ok
Is identification of documents required? Can I make deposits, trade, and withdraw funds without verifying my documents?
According to the Client Agreement, identification of documents is a necessary condition of our partnership.
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Ok
Why are my identity verification documents rejected?
The reason for the rejection of your documents as well as the instructions as to what you should do next are provided in a prompt in your Personal Area.
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Ok
Ok
3.4. Changing personal data and settings
How do I change or recover my account's trading password?
You can change or recover your trading password in the Settings section of your Personal Area.
To do this, select Change account password in the Settings section. Select the desired account from the list of accounts. Enter and confirm the new password. You need to confirm the operation with a verification code after clicking Change password.
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Ok
Ok
Can I change my primary mobile number?
Yes, you can change your Personal Area primary mobile number. To do this, you first need to add a new mobile number in your Personal Area. You can do this by following these steps:
Go to Settings > Personal information.
Click +.
Add a new mobile number in international format preceded by +.
Enter the verification code you would receive on the new mobile number.
To make the newly-added number your primary mobile number of which serves as your new security type and receives verification codes, follow these steps:
Go to Settings > Security type.
Choose the new mobile number and click Save.
You will then receive a verification code on your previous phone number or email, depending on your current security type. Enter the code and click Save.
After the operation is completed, all verification codes will be sent to your new mobile number.
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Ok
Ok
Can I change my email address?
To ensure the safety of our clients' funds, changing of the email address that was provided during registration is not possible. You can open a trading account or a trial account in a different Personal Area using a different email address.
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Can I change my account type?
The account type that you selected during registration cannot be changed. We recommend that you register a new account.
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Ok
Ok
Can I change my account currency?
Changing of account currency is not supported.
We recommend that you register a new account with the desired currency. If your current account has funds, in your Personal Area you can use an internal transfer to move them to the new account. There is no commission for internal transfers.
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Ok
Ok
What is leverage and how do I change it?
The ratio between your own funds and borrowed funds is called leverage. The terms "financial leverage" and "credit leverage" are also widely used. The size of the leverage in our company ranges up to 1:UNLIMITED (1:∞), and may be changed through your Personal Area in the Settings tab.
The amount of leverage may vary depending on the amount of funds in your account. More detailed information is available here.
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Ok
Ok
What is an investor password and how do I change it?
Your investor password is used to give a third party (investor) access to an account to evaluate your trading strategy. Trading is not allowed when the investor password is used.
You can change your investor password in the Settings section of your Personal Area.
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Ok
Ok
What is a phone password? How can I change it?
Your phone password is a password you give to Exness employees during registration. It is subsequently used as one of the ways to identify you as our client.
You cannot change your phone password.
If you lose your phone password, please contact client support and provide your trading account number.
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Ok
Ok
How can I block my trading account?
You can block a trading account on the main page of your Personal Area. To do so, click on the gray gear icon located on the right above the account you want to block. Select "Block account" in the menu that appears.
The account will then be removed from the main page of your Personal Area, the "Deposit" tab and the "Withdrawal" tab, but will be available for trading in MT4.

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Ok
Ok
4.1. Funding your trading account
How can I make a deposit to my trading account?
We invite you to familiarize yourself with the supported payment systems and conditions for deposits and withdrawals in the "Deposit and Withdrawal" section.
To make a deposit, you need to enter the Personal Area, using this link.
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Ok
Ok
How can I replenish my demo account?
You can replenish a demo account in your Personal Area.
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Ok
Ok
What are the minimum and maximum amounts of the initial deposit?
The minimum initial deposit for each account type can be found on the website.
The maximum deposit depends solely upon the payment system you use to replenish your account.
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Ok
Ok
How do I make a deposit using wire transfer?
In order to make a deposit using a wire transfer, in the "Settings" section of your Personal Area you first upload a color photo of a document that establishes your identity and then a color photo of a document that confirms the address of your residence. After your documents have been verified, the "Wire transfer" option will be available in your Personal Area. Complete all of the necessary forms and you will receive an invoice with the bank details of our account.
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Ok
Ok
How do I make a deposit using my bank card?
In order to make a deposit using a bank card, in the "Settings" section of your Personal Area you must first upload a color photo or a document that establishes your identity and then a color photo of a document that confirms the address of your residence.
After your documents have been verified, the "Credit card" option will be available in your Personal Area to make a deposit.
To replenish a trading account using a credit card, do the following:
1. Login to the Personal Area and go to the "Add Funds" section.
2. Select the "Credit card" operation type, select the account into which the deposit will be made, indicate the currency and amount of the deposit , and then click "Make deposit".
3. After you confirm the payment, if you are using a credit card to make a deposit for the first time, it must be authorized in our company's system. Select "Add new card" and enter the required information: card number, the card's expiration month and year, and the three-digit CVV security code; select the preferred currency and confirm the payment, if the card supports the "3ds" system. If the card does not support the "3ds" system, then it will need to pass authorization: A hold in an amount between 0.01 and 2.00 in the selected currency will be placed on the card. You will need to enter the Approval code or Authorization amount. You can find this information in one of the following ways:
SMS - In an SMS noting the payment, you will receive a confirmation code or the amount of the hold.
Your bank's website - Sign into your bank's website and look at your account history: the most recent transaction will show the amount of our hold on the account.
Your bank's customer support - You can call bank representatives and ask to be told the exact amount of our hold on the account that the card is linked to.
Please note that at some banks these holds look like withdrawals; however, the funds remain on the card. After the card has been authorized, it will be linked to the account and the authorization amount will be released on the card. If you do not confirm the code within 24 hours, the hold will be canceled and the hold amount will be returned to your account.
4. If the card has already been linked to the trading account, select it from the list (the last four digits of the card number are displayed). Verify the card by entering the card expiration date and the CVV2 code.
5. If the deposit or withdrawal currency and the trading account currency differ, there will be a conversion at the current foreign exchange rate prior to executing the payment. The next page will display the conversion parameters and the commission size. Click "Confirm Payment".
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Ok
Ok
How long will it take the funds to be credited to my account? How much is the commission?
The time it takes for the funds to be credited to the client account depends on the payment system used when making the deposit. A detailed description of the commissions and deposit times can be found on our website.
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Ok
Ok
Can I make a deposit using a debit card?
Yes. You can use a debit card to make a deposit on the same conditions that apply when using a credit card. To make a deposit using a debit card, in your Personal Area select the "Credit card" operation type.
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Ok
Can I withdraw and deposit funds on holidays and on weekends when the market is closed?
Yes, of course. You can make deposits or withdrawals on non-business days.
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Ok
Ok
I made a deposit, but the funds were not credited to my trading account. What can I do?
For certain methods of making a deposit it takes some time to credit the funds to your trading account. You can review the payment times for each payment system in your Personal Area (by choosing to display the deposit options as a table) or in the "Deposit and Withdrawal" section.
If the deposit should have been instantaneous or if the deposit time indicated on the website has been exceeded, we strongly recommend you to contact our support team, and provide confirmation of your payment, e.g. a screenshot of a payment system's web page that includes an invoice number, amount, and date. In these circumstances our financial specialists promptly resolve issues related to crediting funds.
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Ok
Ok
4.2. Withdrawals from your trading account
What is the Profile field for in the withdrawal form?
When filling out the form to withdraw funds through certain payment systems, including wire transfers and electronic payment systems, you will see a Profile field. This is where information about the bank account / e-wallet that will receive the withdrawal is saved. When withdrawing funds for the first time, you need to select Add a new profile. When the process is completed, the withdrawal information will be saved, so that in the future you won't have to re-enter the information. You will only need to select the information used previously in the Profile field.

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Ok
Ok
How can I withdraw funds?
You may only withdraw funds from your trading account in your Personal Area.
To withdraw funds, you need to use the same payment system you used to replenish your trading account.
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Ok
Ok
If I deposit funds to the account via a specific payment system, can I withdraw funds via other payment systems?
Withdrawals from your trading account are made to the same wallet in the same payment system that was used to make a deposit in your trading account.
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Ok
Ok
How can I make a withdrawal if I used different payment systems to make deposits?
In this case, the withdrawal is made as a percentage of the deposits. For example, if you deposit $100 into your account using Perfect Money and $40 using WebMoney, future withdrawals will be allocated as follows: 72% of the total amount can be withdrawn using Perfect Money and 28% using WebMoney.
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Ok
Ok
How can I make a withdrawal, if I made the deposit using a bank card?
If you made a deposit using a bank card (credit, debit), then your first withdrawal in the amount of the deposit is made by cancelling the payment made from the bank card. The funds will be credited to your bank card.
The funds in your trading account that remain after your first withdrawal or are the result of successful trading may also be withdrawn to your bank card. Profits may be withdrawn from any account in your Personal Area as long as the account has sufficient available funds for the withdrawal. Furthermore, you can withdraw funds to any bank card previously used to make a deposit.
If you have not withdrawn any funds from your trading account for more than 90 days after making a deposit, then after 90 days you can withdraw any amount to your bank card.
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Ok
Ok
How long will a withdrawal from my trading account take? How much will the commission be?
The time required to withdraw funds from your trading account depends on the withdrawal method. More detailed information can be found on our website.
98% of all withdrawals are automatic on most electronic payment systems. If the system accepted withdrawal and processed it automatically, you will receive money in your wallet within seconds.
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Ok
Ok
What payment systems work with the autowithdrawal system?
Payment systems compatible with autowithdrawal of funds: WebMoney, Skrill (Moneybookers), Perfect Money, Neteller. You can find detailed information on the website.
In 98% of cases, withdrawals are processed automatically, while specialists carry them out manually in 2% of cases.
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Ok
Ok
I made a withdrawal to WebMoney using a batch code and assigned it 1-day validity. 24 hours have already passed and I have forgotten the code/not entered the code. What can I do?
In this case the money will have been returned to your wallet. Please contact our support team to provide your withdrawal ID, which will allow us to verify whether the payment has been returned or not. If the payment is returned, our Finance Department specialists will execute another withdrawal to your wallet.
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Ok
Ok
Can I withdraw funds when I have open positions in my trading account?
Yes, but your withdrawal cannot exceed your free margin. If you have insufficient margin at the time of the withdrawal, the withdrawal will be denied.
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Ok
Ok
I’m not receiving SMS during a withdrawal. What can I do?
Below are possible solutions if you are having trouble receiving our SMS message:
Wait a few minutes. If the message doesn't arrive within 5 minutes, try again by clicking "Receive a new code". You can repeat the request 2-3 times, which will activate all SMS gateways.
Turn your phone off and on again. Repeat your request by clicking "Receive a new code".
Clear your browser's cache and cookie files and try again. You could also try using a different browser.
Put your SIM card in a different phone and request another code.
If these tips don't help solve your inability to receive an SMS, please contact our support team and provide the following information:
Your account number and phone password.
The phone number you used when registering your Personal Area.
Your cell phone service provider.
Another phone number from the same cell phone service provider (this could be a phone number of one of your relatives, friends, etc.). The additional phone number is needed to verify the ability to deliver messages to other phones in your region with service from the same provider. Several test messages will be sent to both phone numbers. The additional phone number will only be used for the purpose of handling this request.
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Ok
Ok
4.3. Internal transfers between accounts
How can I make an internal funds transfer between two accounts?
An internal transfer is made in your Personal Area.
An internal transfer is possible between different types of accounts, if the accounts were funded using electronic payment systems supported by both account types.
There is no commission for internal transfers.
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Ok
Ok
Under what circumstances are internal transfers allowed?
If a wire transfer, credit card, Skrill (Moneybookers), CashU, Neteller, or Poli was used to make the deposit, an internal transfer is possible between personal accounts that belong to the same client and are located in the same Personal Area.
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Ok
Ok
How do I withdraw funds from the trading account if the deposit was carried out by an internal transfer?
To withdraw funds, you must use the same payment system used to make the deposit to the account from which the internal transfer was made.
For example, you make a deposit in account "A" using a WebMoney purse and then you perform an internal transfer to account "B". In this case, the owner of account "B" can withdraw funds from his or her account to the WebMoney purse.
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Ok
Ok
What can I do if I entered the wrong number/withdrew funds to a wrong trading account?
Please contact our support team. We also recommend that you observe the following rules when performing internal transfers:
Be sure to verify the account number that the internal transfer is being sent to;
Pay attention to the notification that appears if you attempt an internal transfer to a trading account owned by somebody else! If an internal transfer is made to a trading account that has been added to the system for the first time, an appropriate warning is displayed.
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5.1. General information
How can I calculate the margin, swap and price of a point?
There is a tool on our website to calculate these values - Trader's Calculator.
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How is the trading volume calculated for an account?
The concept of "trading volume"
An account's trading volume is the sum of all the transactions closed on the account, expressed in USD. Trading volume accounts for both directions required to close a transaction, i.e. the operations to "open" and "close" the transaction.*
The transaction volume is determined using the formula:
transaction volume = lot x contract size
Transaction type
Several types of transactions are possible on a trading account:
A transaction is opened for a certain volume and closed for the same volume.
A transaction is opened for a certain volume but closed for a smaller volume (partial closure).
A transaction is opened but not closed.
Let us consider some examples of how to calculate the trading volume for various transactions completed on the same trading account. We will find the total trading volume for the account:
1) A trader opened a transaction with an order to Buy 1 lot of EURGBP, and then after some time closed it with an order to Sell 1 lot of EURGBP. The EURUSD exchange rate is 1.35000.
The transaction volume at opening is 1 x 100,000 = 100,000 EUR.
The transaction volume at closing is 1 x 100,000 = 100,000 EUR.
We convert EUR to USD at the current exchange rate at the time of the transaction.
100,000 EUR = 100,000 x 1.35000 = 135,000 USD.
Consequently, the volume of both transactions (opening and closing) is 135,000 USD.
The transaction's trading volume in both directions (round turn) is 135,000 USD + 135,000 USD = 270,000 USD. This is the value added to the account's total trading volume.
2) The trader opened a transaction with an order to Sell 1 lot of USDCHF and then after some time partially closed it with an order to Buy 0.6 lot of USDCHF.
The transaction volume at opening is 1 x 100,000 = 100,000 USD.
The transaction volume at closing is 0,6 x 100,000 = 60,000 USD.
Considering that both directions of the transaction's closure are included in the trading volume, 60,000 USD + 60,000 USD = 120,000 USD is added to the account's total trading volume.
3) The trader opened a transaction with an order to Sell 3 lots of GBPUSD and keeps it open. The GBPUSD exchange rate is 1.57000.
The transaction volume at opening is 3 x 100,000 = 300,000 GBP.
We convert GBP into USD at the current exchange rate at the time of the transaction.
300,000 GBP = 300,000 x 1.57000 = 471,000 USD.
The transaction remains open. Accordingly, the volume of the open transaction is not included in the account's total trading volume.
To get the account's total trading volume, find the sum of all of the volumes of all the account's closed transactions:
The account's total trading volume = 270,000 USD + 120,000 USD = 390,000 USD = 0.39 million USD.
The total trading volume is usually expressed in millions of USD.
* in some bonus programs and contests, trading volume means the cumulative trading volume for closed transactions in one direction (per side). An appropriate explanation is included in the description of the program or contest.
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What are the trading commissions when trading in the Forex market?
No commissions are paid for forex trading in Cent*, Mini, and Classic accounts. For ECN accounts, commission is calculated in proportion to the volume of a trade operation, based on the following: 25 USD per 1 million USD of trading volume. Commission is charged when a transaction is opened for both directions of the transaction (round turn).
The commission for CFD trading on commodities is 13 USD and 10 USD per 1 lot on Mini and Classic accounts, respectively.
*Available to Exness clients in certain regions.
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Will I be obligated to reimburse funds if my transaction closes with a negative balance?
Pursuant to Exness' General Business Terms, if your account has a negative balance after closing positions, the trading account balance is adjusted to zero. Thus, it is absolutely impossible for you to find yourself in a situation where you have incurred losses greater than the funds in you trading account or are obligated to reimburse a negative balance.
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How do I get my account trading statement?
A full month trading report is sent to clients via email on the first day of the month following the reporting month.
You can also generate your own report using MT4. To do so, open the context menu on the Account history tab by right-clicking with the mouse and selecting "Save as report" or "Save as detailed report". Please note: archived transactions are not displayed in MT4, so they will not be included in the report generated in the trading platform.
Trading account statistics for any chosen period, as well as a detailed trading history report that includes information about archived accounts, can be found in the Monitoring tab in your Personal Area.
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Can I unsubscribe from the daily and monthly reports from MT4?
To end delivery of the daily and monthly reports for a specific account, contact our support team and provide your account number and phone password. Report delivery for that account will be disabled within 24 hours.
Please note: report delivery can only be turned off completely - disabling only one of the report types is not possible.
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Why can't I see my trading account's full history?
In order to reduce the load on the trading server, your trading account history (including information about all trading operations, deposits, and withdrawals) is archived every 35 days. On the "Journal" tab in MetaTrader 4 and in the trading terminal's log files, you can see the corresponding "archived orders" comment. However, the archived history may be requested from Exness client support.
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What analytical tools does Exness offer?
Exness offers a wide range of analytical tools that help traders make well-grounded forex trading decisions every day.
Monday through Friday we offer analytical reviews from our expert Sergei Kochergin.
In MetaTrader 4 Exness clients receive news from Dow Jones, a leading information provider in the world of business and finance.
All traders who have made a deposit have access to analytical reports from Trading Central and WebTV in the "Analytics" section of their Personal Area.
Additionally, you can also install the TC.Technical Analysis indicator, which puts analytics right on charts in the trading terminal.
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5.2. Trading conditions
What is the minimum and maximum transaction size?
The minimum and maximum transaction size for trading at Exness depends on the selected account type.
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Are Stop Level и Freeze Level available?
Stop Level - is the distance (in points) closer than which a pending order relating to the current price cannot be placed. The values for Stop Level for different trading instruments in Exness are provided on the page Contract specifications.
Freeze Level is not available in Exness Group.
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What is Stop Out and Margin Call?
Margin Call is a message with a demand to deposit additional funds to avoid a Stop Out or to close losing positions, if the equity/margin ratio reaches a certain level.
Please note that we reserve the right to close a position if the Margin Call level is reached.
Stop Out is the forced closure of an order, when the equity/margin ratio is less than a certain level, to avoid a situation in which the client would owe the company money due to a negative fund balance of the trading account. Given several open positions, the greatest loss-making position is forcibly closed first.
Stop out и Margin call levels for different types of account are provided on the page of account registration.
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What are Level II quotes and how can I gain access to them?
Level II quotes allow a trader to analyze market depth when trading in primary currency pairs.
Thanks to them, traders may be granted access to market makers’ quotes and those of major institutional forex players, as well as to see the depth of the market forming five positions and including data on the five highest Bid prices and five lowest Ask prices, as well as available volumes for each of the prices.
In other words, Exness provides its clients with the opportunity to see the demand and more accurately predict its possible pressure on the current best Bid and Ask prices, as well as the strength of potential resistance to a drop or growth in price.
To view Level II quotes in MT4 terminal we recommend you to use EXNESS OneClickTrader script, which you can download here.
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Can I use scalping, pipsing, hedging (locking), advisors, and other trading strategies?
The Exness company has no restrictions on the use of advisors and trading strategies.
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How is swap applied?
Swap is applied for various tools, in accordance with the Contract specifications.
To calculate the amount of swap that applies to the particular parameters of a transaction, you can use the Trader's calculator.
The following table sets out full details as to how swap is applied to accounts at Exness.
Application of swap at Exness Group:
Day
Time applied (GMT +0)
Amount of swap
Monday
22.00
Standard
Tuesday
22.00
Standard
Wednesday
22.00
Triple
Thursday
22.00
Standard
Friday
22.00
Standard
Saturday
-
-
Sunday
-
-
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What is a swap-free account?
Exness has created special swap-free accounts for residents of Islamic countries. On swap-free accounts there is no daily crediting / withdrawal of funds / losses related to swap-operations. Thus, the client does not receive any extra income and does not suffer any extra losses.
These accounts are opened automatically: the system identifies which clients are residents of Islamic countries, based on the passport data and telephone number stated in the client's personal data, and attributes to this account the status "swap-free".
Attention! Clients are found to have abused the "swap-free" status attributed to their accounts, the Exness Group shall retain the right to cancel this status on all of the client's trading accounts and apply swap to the account, covering the entire period during which the client has used the "swap-free" status. Improper use in this case is, including but not limited to, a situation where a large portion of the transactions on the client's trading account has a negative swap, which is not levied by the Exness Group, in accordance with the "swap-free" status.
Further information about this can be obtained by contacting our support team.
Note that the "swap-free" status is not available for Forex ECN accounts. For these accounts, all operations involving the application of swap will be carried out in full.
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Why can I not open new transactions on Friday evening?
This is due to forex trading hours: Sunday, 21:00 GMT+0 – Friday, 22:00 GMT+0.
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Is margin applied to hedging/locking? If so, how do I calculate it?
When hedging/locking forex instrument positions on Cent*, Mini, and Classic accounts, the margin does not apply (it equals zero). More detailed information can be found here. On ECN accounts, the margin for hedging/locking positions is fully applicable.
*Available to Exness clients in certain regions.
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The terminal displays quotes with five decimal places. Can I switch to 4-decimal quotes?
At Exness, we only provide quotes with five decimal places for most currency pairs. Trading using quotes with four decimal places is not possible for these instruments.
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5.3. Trading instruments
Where can I find the list of trading instruments and their spreads and swaps?
This information is available at the following link: Contract specifications.
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Where can I find out the maximum spreads for a particular trading instrument?
The Exness Group offers its clients the ability to trade various instruments with both floating and fixed spreads.
For instruments with floating spreads, the specifications indicate the average and (for certain pairs) the minimum spreads. You can review them in the "Contract Specifications" section. It is not possible to determine the maximum spread, because the floating spread changes in response to the market situation.
For currency pairs with a fixed spread, the spread is constant. You can see it in the "Contract Specifications" section by clicking the "Market" button.
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Why does the spread for the XXX/YYY pair exceed the one specified on the website? Can I fix the spread?
The spread for the specified quotes is floating and may differ from the values given in the table on the website, which reflect the minimum or average levels. Since the spread depends only on market conditions, it may now exceed the average values. The spread usually expands when important news is released or during a change in trading hours, but this expansion is generally short-lived.
Exness clients also have the opportunity to use instruments with a fixed spread. To do this, go to the Settings section of your Personal Area and accept the conditions of the agreement for trading fixed-spread instruments.
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Does Exness offer precious metals trading?
Exness Group offers trading in gold and silver on Cent*, Mini, and Classic accounts.
Trading instruments with gold begin with "XAU" (e.g. XAUUSD), while instruments with silver begin with "XAG" (e.g. XAGAUD).
You can find more detailed information about the conditions for precious metals trading in the "Contract Specifications" section.
*Available to Exness clients in certain regions.
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If a CFD on futures trade is terminated, how do I close the order?
Please contact our support team with your trading account number and the order number. It will be closed by our specialists.
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What do the suffixes mean in the names of certain trading instruments?
A suffix in the name of a forex trading instrument may indicate the type of account required to trade the instrument as well as the type of order execution used for the instrument. The following table lists all of the suffixes used in the names of forex instruments and indicates the corresponding types of accounts and order execution:
Suffix
Account type
Execution type
Example of a trading instrument
Name of the symbol group in the MT4 terminal
no suffix
Classic
Instant execution
AUDGBP
Forex
- m
Mini
Instant execution
EURUSDm
Forex_Mini
- k
Classic, Mini
Market execution
AUDCADk
Forex_MarketEx
- e
ECN
Market execution
CADJPYe
ECN
- f
Classic, Mini
Market execution
USDCADf
Forex_Fixed
-c
Cent*
Instant execution
EURGBPc
Forex_Cent
*Available to Exness clients in certain regions.
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5.4. Trading platforms
You offer several MT4 terminals. Which of them do I need to download?
Exness offers the ability to use various versions of MetaTrader.
You can find all versions of MetaTrader 4 for the PC on the corresponding page of our official website.
There is a separate version of MetaTrader 4 for clients of Exness Limited and clients of Exness (Cy) Ltd. The appropriate trading server settings are specified in each of the terminals, which makes it easier to sign in to the platform. There are no technological differences between the platforms.
You can install MetaTrader 4 Multiterminal, which will let you trade using several accounts simultaneously.
If you have the Mac OS operating system on your computer, you can also download the corresponding platform. If your computer is running Linux, we recommend that you read the installation instructions for the trading terminal.
If you prefer mobile trading, then you can install the mobile version of MetaTrader 4 or MetaTrader 5 on your iPhone or Android phone. Links to the mobile terminals are available on the "Downloads" page of the Exness website. On the same page you can download MetaTrader 5 for the PC, which supports the opening of a demo account.
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How do I install the trading platform?
You may find instructions on how to install trading platforms for Windows, Mac OS and Ubuntu in our Library.
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Do you provide trading platforms for mobile phones and, if so, where can I download it?
Yes, we provide trading platform for mobile phones. The mobile terminal may be installed on Android or iOS (iPhone/iPad) smart devices.
You can download both MT4 and MT5 for mobile devices here.
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What are the addresses of Exness Group's trading servers?
Exness Group's main trading servers are located in the Netherlands.
MT4:
Addresses of servers for trading accounts
Exness-Real (mt4real1.exness.com:443)
Exness-Real2 (mt4real2.exness.com:443)
Exness-Real3 (mt4real3.exness.com:443)
Exness-Real4 (mt4real4.exness.com:443)
Exness-Real5 (mt4real5.exness.com:443)
Exness-Real6 (mt4real6.exness.com:443)
Exness-Real7 (mt4real7.exness.com:443)
Addresses of servers for demo accounts
Exness-Trial (mt4trial1.exness.com:443)
Exness-Trial2 (mt4trial2.exness.com:443)
MT5:
Addresses of servers for demo accounts
mt5trial1.exness.com:443
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How do I install Expert Advisors and indicators in my terminal?
Open your MT4 and use the "File > Open Data Folder" feature. In the Data Folder window, find the MQL4 folder. It contains all the necessary folders to install advisors, indicators, and scripts.
To install a custom indicator, advisor, or script, copy its files into the corresponding folders in the Data Folder: advisor files go into MQL4\Experts\, indicator files go into MQL4\Indicators\, and script files go into MQL4\Scripts\.
If libraries (.dll files) or settings (.set files) are used in addition to the main files, they must also be copied into the corresponding folders of the Data Folder: MQL4\Libraries for libraries and MQL4\Presets\ for settings.
You can also install advisors, indicators, and scripts from the Library. A Library tab (Code Base) is available in the terminal window. After finding the desired file (files are sorted alphabetically), right-click on it and select the Download menu item. The desired script, advisor, or indicator will be loaded and installed automatically.
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How do I use the indicator from Trading Central?
The TC.Technical Analysis indicator, made available by Trading Central, an international research provider for the financial market, is an excellent tool to view up-to-date technical analysis right on charts in MetaTrader 4.
The indicator is available to download as an executable file (.exe) here. After downloading the file, it is important to correctly specify the folder on your computer that contains the trading terminal files. When you finish installing the indicator and restart MetaTrader 4, the indicator will be available in the terminal's "Navigator" window.
The indicator works for the following currency pairs: AUD/USD, EUR/AUD, EUR/JPY, EUR/USD, GBP/JPY, GBP/USD, NZD/USD, USD/CAD, USD/CHF, USD/JPY (regardless of trading account type).
To view the analytical report, drag the indicator from the "Navigator" window to the corresponding chart and check "Allow DLL imports" in the TC.Technical Analysis settings. The indicator is available in more than 20 languages.
More detailed information about the indicator's settings is available here.
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Ok
Ok
How do I use signals in MT4?
Signals is an official MetaQuotes service that allows MetaTrader 4/5 users to copy the trading operations of traders based on a subscription.
To copy signals, all you need is to have a trading account or a demo account with Exness, and be registered in the MQL5.Community. You can copy signals only from trading accounts hosted on the same server as your account.
The service's terms of use are available here. Official instructions on how to subscribe to signals are available on the MetaQuotes website.
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Ok
Ok
What should I do if get a "No connection" message?
"No connection" in the trading terminal means there is no connection with the trading server.
First of all, this could be due to a lack of an Internet connection. Your Internet service provider may be experiencing problems.
Second, it is important to be certain that you selected the correct trading server when signing in to the trading terminal. Try to connect to your account again (File -> Login to trade account). You can find out the right trading server for your account in your Personal Area.
If your Internet connection is working normally and the correct server is selected, you should try rescanning the server. In MetaTrader 4, click "No connection" in the lower right corner. A sub-menu will appear. Click "Rescan servers".
The terminal may not have a connection due to installed anti-virus software or a firewall (for example, the built-in Windows Firewall). It's possible that one of these programs is blocking the incoming/outgoing traffic on port 443. You can fix the problem by adding the terminal to your anti-virus software's list of authorized programs or by disabling your firewall.
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Ok
Ok
Why is the "New order" button inactive?
The "New order" button may be inactive for the following reasons:
You used your investor password to sign in to MT4. If the "New order" button, which is located on MT4's top toolbar, is inactive and gray, then you probably used your investor password to sign in to the terminal. Your investment password is used for observing trading. If this is the case, you will see the "[Investor mode]" status on the "Journal" tab. This means trading operations are unavailable. To start trading, please sign out of the trading terminal (Main menu -> File -> Exit) and restart it. This time, use your trading password to sign in.
There is no Internet connection. Please verify your Internet connection by looking at the indicator in the lower right corner of the terminal. If you have no Internet connection, try signing in to the terminal again; you may have chosen the wrong server or entered the wrong password.
The "Buy" and "Sell" buttons in the "New order" window may be inactive if you have not entered all the order parameters. If the "Buy" or "Sell" buttons in the "New order" window are inactive and gray, please verify that you have entered the trading instrument and transaction volume in the corresponding fields. Please also note that an order cannot be opened if your account type does not support executing an order of the specified volume.
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Ok
Ok
5.5. Order execution
What types of orders does the Exness Group use?
Order is the term used for a client's instruction to a brokerage to carry out any trade. There are two basic types of orders in the terminal: market and pending. In addition to these, there are separate considerations for “Stop Loss” and “Take Profit” orders.
Market Order is an instruction to a broker to buy or sell a financial instrument. The result of the execution of this order is the completion of a sale-purchase transaction. The price of the transaction is determined by the type of execution, depending on the type of instrument. In general, buying takes place at the demand (Ask) price, and sale at the offer (Bid) price.
Take Profit is designed to lock in profit when the price of a financial instrument has reached a predicted level. Execution of this order completely closes the transaction. It is always associated with an open position or pending order. This order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions. Also keep in mind that with market execution, placing a Take Profit order is only possible after opening a position.
Stop Loss is used to minimize losses in the event that the price of a financial instrument begins moving in a losing direction. If the price of the instrument reaches that level, the position is completely closed automatically. Stop Loss is always associated with an open position or pending order. The order may only be placed together with a market or pending order. The Bid price is used when checking the conditions of this order for long positions, while the Ask price is used for short positions.
Take Profit and Stop Loss levels are set for a position based on the previous order (market order or activated pending order). In other words, the stop level for each subsequent order for a single position replaces the previous levels. Triggering Take Profit and Stop Loss orders leads to complete closure of a position.
You can use Trailing Stop to automatically move a Stop Loss order with the price.
Trailing Stop - is one of the most efficient instruments for maximizing profits. This type of order is very handy in trades, when it is impossible to track the changes in the status of the market. It is a Stop Loss management algorithm in which MetaTrader "raises" a Stop Loss order, given X points of profit. The Trailing Stop is used for open positions and is not hosted on the server, but on the client terminal.
Pending Order is an instruction to the brokerage to buy or sell a financial instrument in the future under specific conditions. The following are the types of pending orders available:
Buy Limit is a trade order to buy at a price equal to or lower than the order's "Ask" price. In this case, the current price level is higher than the value specified in the order. Usually, orders of this type are placed in anticipation that after the price of an instrument has fallen to a certain level, it will start to rise;
Buy Stop — is a trade order to buy at a price equal to or higher than the order's "Ask" price. In this case, the current price level is lower than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will surpass a certain price and continue to rise;
Sell Limit — is a trade order to sell at a price equal to or higher than the order's "Bid" price. In this case, the current price level is lower than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will start to drop after rising to a certain level;
Sell Stop is a trade order to sell at a price equal to or lower than the order's "Bid" price. In this case, the current price level is higher than the value specified in the order. Usually, orders of this type are placed in anticipation that the price of an instrument will reach a certain price level and continue to drop.
Buy Stop Limit* — is a type of order combining the first two types, acting as a stop order for the placement of a limit order to buy ("Buy Limit"). As soon as the future "Ask" price reaches the value specified in the order, a "Buy Limit" will be placed at the level specified in the order. In this case, the current level of prices is lower than the price to be set in a pending order.
Sell Stop Limit* — is a stop order for the placement of a limit order to sell ("Sell Limit"). As soon as the future “Bid” price reaches the value specified in this order, a “Sell Limit” order will be set at the level specified in the order. In this case, the current level of prices is higher than the price at which a pending order will be set, and the pending order's price will be higher than the level of its placement.
* Only available in MT5
To learn more about the types of orders supported, please follow this link.
In addition, you can get detailed information by downloading Client Agreement and carefully reading it.
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Ok
Ok
How can I place a Stop Loss/Take Profit?
When opening a position, you can establish these levels in special windows.
After opening a position, you can set these levels in the following way:
Choose the required open position, right click on it, select “update or delete order” and set the required parameter.
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Ok
Ok
At what distance from the price can Stop Loss / Take Profit orders be placed?
For pending orders, the placement of Stop Loss and Take Profit is possible at a distance no closer than the level of the spread, in relation to the opening price.
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Ok
Ok
What are the operating principles of the Trailing Stop? Will Trailing Stop work when my computer is switched off?
Trailing Stop is an option to automatically move the Stop Loss level after a transaction becomes profitable.
In order to place a Trailing Stop order, select an open position in the “Trading” tab in the "Terminal" window. Right-click on the selected position. A shortcut menu will appear where you can set the level of the trailing stop.
A Trailing Stop works in the trader’s terminal, not on the brokerage’s server, so it is inactive if the terminal is closed.
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Ok
Ok
How do I decrypt the comments on transactions and actions?
What does this information mean: D-WM-USD-100799?
D — deposit
WM — WebMoney
USD — the currency in which the deposit was made
100799 — transaction number
What does this line mean: W-MB-EUR-98454?
W — withdrawal
MB — Skrill (Moneybookers)
EUR — the currency in which the withdrawal was made
98454 — withdrawal ticket
What does this comment, so: 0%/0.0/154.0, mean?
This line means that the transaction was closed by a Stop Out upon reaching a margin level of 0%. Moreover, equity was 0.0, while the margin was 154.0.
The meanings of other transaction comments are given below:
canceled - a pending order has been canceled;
expiration [2015.03.06 15:15] - a pending order was not activated and has been deleted as per the set expiration time; [2015.03.06 15:15] - the expiration date and time of the pending order;
no money - insufficient free margin to complete this transaction;
close hedge by 123456 - the transaction was closed by offsetting order No. 123456;
partial close - the transaction was partially closed by an offsetting order;
from 123456 - a new transaction with a new number has been opened for the remaining volume from transaction 123456;
to 123456 - the partially closed transaction, 123456 - the number of the new transaction for the remaining volume;
archived orders - an operation that summarizes the results of all transactions deleted from the MT4 history;
null - adjustment of the amount of losses in excess of the client's funds, "zeroing of a negative balance";
agent 88888888 999 lots - partner reward from client 88888888, whose trading volume is 999 lots;
sub-agent - partner reward from sub-agents;
canceled/gap - a pending order has been deleted during an activation attempt with slippage and the first available open price was worse than the pending order's Take Profit level;
Deposit from website - a demo account was replenished from the website;
Order is locked - the order is being activated on the server. During activation an order cannot be modified or deleted by the trader.
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Ok
Ok
What happens if there is a gap at the moment of order execution?
Exness guarantees no slippage for nearly all pending orders, executed 3 hours after the trading opens on a particular Forex instrument. Exceptions are orders that fall in the price gap, for which the following rule applies: i. if order is executed in market conditions different from normal (for example: under conditions of low liquidity), or ii. the price specified in the pending order falls into the gap,and the difference (absolute value) in points between the first market quote (after the gap) and the price of the order is equal to or exceeds a certain number of points (gap level) for a particular instrument, such an order will be executed at the first market quote that follows the gap. In all remaining cases the order execution price will correspond to the price specified in the order.
The values for the gap level are provided in the table:
Currency pair
Gap level, in points
EURUSD
8
GBPUSD
10
USDCHF
10
USDJPY
8
EURJPY
10
GBPJPY
15
AUDUSD
10
USDCAD
10
EURGBP
8
EURCHF
10
GBPCHF
12
XAUUSD
250
XAGUSD
40
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Ok
Ok
What happens if the transaction is executed on a non-market quote/spike?
We try to take all measures to prevent the likelihood of non-market quotations and spikes, so the chances of any transaction at a non-market quote are very small. If the order is accepted, all transactions, both with profit and with losses, will be canceled.
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Ok
Ok
What should I do if the EA cannot open or close a position and the error message "Invalid price" is repeatedly displayed?
Please set the maximum level of price deviation within the limits of several points. In addition, in order to ensure reliable functioning of the Advisor, we recommend that you use our VPS service and install the advisor on VPS hosting.
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Ok
Ok
How frequent is slippage?
No slippage is guaranteed for practically all pending orders executed at least three hours after opening of trading on a particular forex instrument. If the price indicated in a pending order falls into the gap, and the difference between the first market quote (after the gap) and the price of the order will equal or exceed a certain number of points (gap level) on a particular instrument, the order will be executed according to the first market quote. In all remaining cases the order execution price will correspond to the price specified in the order. For more information on this, please go here.
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Ok
Ok
What can I do if I'm unable to close a transaction?
If you are unable to close an order in the trading terminal, please do the following:
Be sure that the forex market is open. Forex trading is generally open from 21:00 GMT Sunday to 22:00 GMT Friday. However, the market may be closed on certain holidays, e.g. Christmas. Information about holiday closures is published in the "News" section of the Exness website.
Be sure you are using your trading password to sign in to the terminal. If you are using your investor password you will not be able to complete trading operations.
Verify that you have a good connection to the Internet. If you are not connected, you will not be able to work with the trading terminal. If your connection is slow, you may encounter errors and other messages, e.g. requotes, in the terminal.
Do keep in mind that trading a currency pair with the "f" suffix (a financial instrument with a fixed spread) may be difficult during times of irregular market conditions. You can learn more about trading this type of instrument in your Personal Area.
Trading financial instruments using instant execution may also be difficult during periods of high volatility in the market, e.g. when important news is released. At these times, you may encounter requotes when attempting to send orders using the terminal.
You can always contact Exness support team to clarify the situation with order execution. We recommend that you attach your terminal's log files when you request a consultation. This will let our technical specialists perform a more detailed analysis of the situation.
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Ok
Ok
Who do I contact if I have complaints about order execution?
You may send your complaint to Exness in any way as described in the Complaints Procedure for Clients found in the "Legal documents" section of the website.
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Ok
Ok
5.6. Leverage
I have set 1:UNLIMITED. Why does the terminal show leverage of 2,100,000,000?
Unlimited Leverage is set at 1:4,200,000,000 in our system. In the MetaTrader trading terminal, leverage is always half of the actual leverage of your Exness account, which is why you see a leverage of 1:2,100,000,000.
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Ok
Ok
I set my leverage at 1:2000. Why does the terminal show leverage of 1:1000?
In the MetaTrader trading terminal, leverage is always half of the actual leverage of your Exness account, which is why you see a leverage of 1:1000.
Moreover, margin will be charged in accordance with the actual leverage amount. You can verify the correctness of the margin calculation using the trader calculator on the Exness website.
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Ok
Ok
Does the maximum amount of leverage depend on the amount of funds in my trading account? Can I set the amount of leverage?
Leverage will automatically be adjusted up or down as the client’s account equity changes, in accordance with this table.
For Cent*, Mini, and Classic accounts:
Funds, USD
Maximum leverage
0 — 999
1:UNLIMITED**
0 — 2999
1:2 000
3 000 — 9 999
1:1 000
10 000 — 19 999
1:600
20 000 — 49 999
1:400
50 000 — 199 999
1:200
From 200 000 and more
1:100

For ECN accounts:
Funds, USD
Maximum leverage
0 — 200 000
1:200
from 200 000 and more
1:100
The maximum leverage can be changed in your Personal Area in Settings tab. For this purpose, the level of the free margin in your account must be over 10 USD.
*Available to Exness clients in certain regions.
**Read more about Rules on Unlimited Leverage.
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Ok
Ok
Do you have any restrictions on the maximum leverage available for specific countries or regions?
At present, restrictions on the maximum leverage available have been set for the following countries:
Country
Maximum leverage
Poland
1:100

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Ok
Ok
Why is the margin on orders opened on Friday evening calculated as if the selected leverage was 1:200?
In accordance with Exness rules, increased margin requirements are in effect on weekends and holidays. For orders opened from Friday at 19:00 GMT +0 through Sunday 23:00 GMT +0, the margin is calculated based on leverage of 1:200. Moreover, your trading terminal and Personal Area will show a leverage value that matches your settings.
Please note that the leverage value shown in the trading terminal is half of the actual leverage value.
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Ok
Ok
I closed an order on Friday evening. Why was the amount of free margin in my account reduced?
Free margin in your trading account is calculated as the difference between equity and margin. Accordingly, the amount of free margin decreases when margin increases.
If you closed a hedging order after the increased margin requirements took effect (Friday at 19:00 GMT +0), the order will be treated as opening of a new transaction with leverage of 1:200 and the margin will be calculated accordingly. The margin on the account in such instance is increased by the appropriate amount, resulting in a reduction of free margin.
More detailed information about various ways margin is calculated under the increased margin requirements can be found here.
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Ok
Ok
Can I hedge positions by opening a new order on Friday evening?
When positions are opened on Friday after 19:00 GMT+0, orders are hedged as usual, despite the increased margin requirements (the margin on the hedged positions for all forex instruments is zero for all account types except ECN accounts).
Please note that if a hedging position is closed sbefore the increase margin requirements expire (before Sunday 23:00 GMT +0), the order will be treated as opening of a new transaction with leverage of 1:200 and the margin will be calculated accordingly.
More detailed information about various ways margin is calculated under the increased margin requirements can be found here.
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Ok
Ok
Please list your company's server addresses
Exness Group's main trading servers are located in the Netherlands.
MT4:
Server addresses for trading accounts
Exness-Real (mt4real1.exness.com:443)
Exness-Real2 (mt4real2.exness.com:443)
Exness-Real3 (mt4real3.exness.com:443)
Exness-Real4 (mt4real4.exness.com:443)
Exness-Real5 (mt4real5.exness.com:443)
Exness-Real6 (mt4real6.exness.com:443)
Exness-Real7 (mt4real7.exness.com:443)

Server addresses for demo accounts
Exness-Trial (mt4trial1.exness.com:443)
Exness-Trial2 (mt4trial2.exness.com:443)

MT5:
Server addresses for demo accounts
mt5trial1.exness.com:443
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Ok
Ok
How can I access VPS hosting?
VPS hosting is a virtual private server service that Exness provides for its clients. You can review the advantages of trading via a virtual private server on the VPS hosting page.
To qualify for VPS hosting, you need to deposit at least 500 USD or its equivalent in another currency. To get VPS hosting, please contact our support team.
Please note that while your request is being processed (5-7 days) you must have more than 100 USD in your account.
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Ok
Ok
Are there any restrictions on using VPS hosting?
The following restrictions apply to your use of VPS hosting: your total deposit must be at least 500 USD or its equivalent in another currency. Moreover, you may not independently install software on the remote terminal.
Note: VPS hosting may be suspended if there is no trading activity on your account for an extended period of time. Access may be restored after trading resumes (a new application must be submitted). VPS hosting is designed exclusively for trading on Exness servers.
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If I deposited 500 USD, can I access VPS? (If an amount of money on my account exceeds 500 USD after trading successfully, can I apply to get VPS hosting?)
You can only apply if your total deposit is at least 500 USD. If you received this money as the result of successful trading, you cannot submit a request for VPS hosting.
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Ok
Does Exness offer any additional services to clients using VPS hosting?
Yes, Exness offers the following additional services for free to clients using VPS hosting:
Connection of advisors, scripts, and indicators;
Installation of additional terminals and other software for trading at Exness;
Additional settings (system time).
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Ok
7.1. General information
How do I become a company partner?
All clients of Exness Group automatically and immediately become our partners after registering a trading account and receiving a partner link, with which they can use to sign up their own clients.
This link is on the home page of the Personal Area and it looks like this:
https://www.exness.com/a/a2bcdefg
After a trader follows your partner link and opens a trading account, he or she will automatically be designated as one of your signed-up clients in your Personal Area. Additionally, a special account will be created in your Personal Area, into which your partner reward will be deposited for every transaction performed by each of your signed-up clients.
If desired, you can have the partner reward credited to a particular trading account in your Personal Area. To do this, your partner link needs to be of the following format: https://www.exness.com/a/%Account number%, where %Account number% is your account number.
Any Exness partner can use this link to attract clients and receive a partner reward. More experienced partners who successfully sign up new clients can achieve Introducing Broker (IB) status.
In order to become an Introducing Broker of Exness Group, you will need to fill out the appropriate application form on the website.
A major advantage of being an Introducing Broker is a higher reward rate (more than 30% of the spread) and the ability to receive rewards on trades performed by second-level clients.
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Ok
What is auto-referral? Can I receive a reward for my own transactions?
Auto-referral is a system in which a client acts as his own agent without signing up any other clients.
Auto-referral is prohibited at Exness. This means that you are not allowed to use your own partner link to register a new account in order to receive a reward for your own transactions. If we detect auto-referring, you will be sent a notice requesting the agent to be changed to "0". Other measures, which you can read about in the "Introducing Broker" section on our website, will also be taken.
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How do I find out who the agent of my account is?
To find out who the agent of your account is, contact our support team and provide your account number and phone password.
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Ok
How do I change the agent?
In order to change the agent, it is necessary to contact our support team with your request. This will require that you provide your account number and phone password.
Then do the following and the agent will be changed automatically:
Sign in to your Personal Area;
Click on the link provided by the technical support specialist;
In the appropriate field, enter the agent's email address or partner link. To sign up under a specific account, enter the account's partner link in the following form: https://www.exness.com/a/XXXXX, where XXXXX is the agent's account number.
Note! The agent will be changed for all of your Personal Area's new trading accounts. The agent cannot be changed for existing accounts. Therefore, after changing the agent for your Personal Area, you must open a new account, which will be "attached" to the new agent, along with all other new trading accounts in your Personal Area.
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7.2. Attracting new clients
How to attract clients?
You can find detailed information here.
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Ok
How can I register a client using my partner link?
To do this, you need to provide the client with your partner link. This link can be found in your Personal Area.
Any client who uses your partner link to get to the Exness Group website and open a trading account will be automatically assigned as one of your signed-up clients and his/her account number will appear in the list of clients in your Personal Area, in the Partnership tab.
The reward for trades performed by your signed-up clients will be accrued in your partner account as soon as they fund their accounts and start trading. If your client used the partner link for a specific trading account during registraion, the reward will be deposited into the account indicated in the partner link.
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Ok
Ok
Why am I unable to see the client who registered an account through my partner link?
A client's account will not appear in your list of active client accounts until you have received the initial reward for transactions he or she has completed. Such accounts are displayed in the Inactive clients tab.
To determine whether a client is "yours", you can always contact our support team.
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7.3. Partner reward
What is the frequency of partner reward crediting?
The reward for transactions performed by your signed-up clients is credited once every 24 hours. Please note that it will take some time for the information to be reflected on your Personal Area.
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Ok
Ok
How is the partner reward calculated for trades on Mini accounts?
If your partner link is used to open a Cent* or Mini account, you can receive more than 20% of the average spread on trades performed by your signed-up clients.
In this case, the reward is calculated using the following formula:
Reward amount = Commission size x Average spread in points x Price of a point
The commission size is determined individually based on the conditions of the partnership agreement.
You can find more detailed information here.
*Available to Exness clients in certain regions.
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How is the partner reward calculated for trades on Classic and ECN accounts?
When clients register Classic or ECN accounts using your partner link, the partner reward is calculated based on your partnership level and trading volume on these accounts. The reward is calculated once per day for all operations (the opening and closing of a transaction).
In this case, the reward for a single transaction is calculated using the following formula:
Reward amount = Transaction size in USD x Commission size in USD / 1000000
The commission size is determined individually based on the conditions of the partnership agreement.
You can find more detailed information here.
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Ok
Ok
How is the reward calculated for trading CFDs?
The partner reward size for CFD for commodity futures transactions completed by signed-up clients is 20% of the contract's commission for partners of all levels.
In this case, the reward is calculated using the following formula:
Reward amount = Commission size x Lot x Contract commission
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Ok
Ok
How can I increase the size of my partner reward?
You can increase the size of your partner reward by becoming an Introducing Broker. To do this, complete and submit an application here.
Once your application has been approved and you have become an Introducing Broker, your reward size will begin to automatically change according to the total trading volume generated by your signed-up clients and the individual conditions of your Partnership Agreement.
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What is a bonus coefficient?
When signed-up clients receive bonuses, a bonus coefficient, calculated using the following formula, is applied to the reward payable to a partner:
Bonus coefficient = (Equity - Client's current bonus) / Equity
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Why didn't I receive some (or all) of the reward from my signed-up client(s)?
If you have any questions concerning receiving your reward, please contact our support team.
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Ok
Ok
8.1. General information
What do the terms ECN and STP mean? How can I access the interbank market?
Electronic Communication Network (ECN) represents a floor or network in which the liquidity providers and individual traders complete transactions among themselves, without the middle man. ECN is often understood to mean the whole interbank market, but this is not entirely true. ECN is one of the ways to submit client transactions to the interbank market. The interbank market is a much broader concept that includes spot operations with delivery, in which dealers from two banks negotiate directly with each other.
Several liquidity providers, the so-called top-tier banks, are typically connected to an ECN, including the largest banks in the world: Deutsche Bank, Citibank, Barclays, UBS, HSBC, JPMorgan, Royal Bank of Scotland, Credit Suisse, Morgan Stanley, Goldman Sachs. At the root of the operating principles of any ECN lies a system of pairing orders: trading orders from all floor participants enter a common order database, and opposing orders are executed when their basic parameters (asset, volume, and price) match.
STP stands for Straight Through Processing, which is a way to connect to a liquidity provider, in which all the transactions are submitted only to this provider. A broker connected to an ECN through a single provider is still an STP broker. Although these brokers frequently refer to this category of accounts as "ECN", this is a case of different concepts being confused.
Thus, you could say that an ECN is a structure for connecting to the interbank market, which consists of several liquidity providers and in which brokerage companies use STP technology to interact with the liquidity providers.
Moreover, the interbank market is accessed using Reuters/Bloomberg platforms, where bank dealers directly offer quotes to each other and conclude currency contracts.
By our own ECN floor we mean a system to provide clients with the best quotes from several liquidity providers and then submit each transaction to the provider whose price, including commission, was most competitive.
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What are the main advantages of the modern ECN system?
Direct access to the interbank market;
No conflict of interest between brokers and traders;
Multilateral trading — options are selected automatically without contacting the liquidity provider directly;
Trader anonymity;
Ability to use leverage;
Ability to trade in smaller volumes;
Affordable for individuals;
Low commissions for trades;
Ability to place limit orders within the spread;
Tight spreads on major currency pairs and cross pairs.
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Ok
What is a prime broker?
Prime brokers are top-tier liquidity providers. They include worldwide renowned financial conglomerates such as Barclays Capital, Morgan Stanley, Citibank, Deutsche Bank, Bank of America, and JPMorgan Chase. Prime brokers work with both retail traders and retail brokers as well as institutional clients. They are distinguished by their better conditions of order execution. However, they set higher requirements for both margins and initial deposits, which can be up to tens of millions of US dollars.
Prime brokers represent the smaller brokers in all transactions and regulate trades on their behalf. In order to obtain direct access to bank liquidity, retail brokers make agreements with a prime broker and, by extension, with dozens of leading world banks and ECN floors.
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Ok
How does the Exness Group generate profit on ECN accounts?
Exness makes money on ECN accounts from the difference in the commissions it deducts from the client's account when a position is opened and the commissions Exness is charged by liquidity providers. For example, the company charges a client 50 USD for a trade of 1 million USD .The liquidity provider charges the company 40 USD. The company earns 10 USD for every million trades.
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Ok
What does it mean when trading participants are anonymous in the ECN system?
The anonymity of the trading participants in the ECN system means that an individual trader, connected to the ECN system through a company offering services on opening ECN accounts or connected directly to the bank, performs his/her operations through this company without specifying any personal information to a liquidity provider.
This broadens the opportunity to use different trading strategies, since all operations are performed on behalf of the company's name and the bank cannot limit the client's trading activity (to such an extent as closing his/her account) due to aggressive trading or any other reason.
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Ok
Ok
How can I be sure an order was placed on the interbank market and not executed within the Exness Group?
The only direct evidence that can be provided is information about exactly where the transaction was executed. You can then contact the indicated broker or bank and request confirmation.
The following is indirect evidence you can use to determine if a particular transaction was submitted to the interbank market.
Of course, ECN-like execution can be simulated, so transparency with respect to liquidity providers remains crucial. No one liquidity provider (bank or broker) would permit the unfounded use of its name or logo.
Information about liquidity providers. A list of the Exness Group's liquidity providers is provided on our website. If a company offering services on opening ECN accounts does not provide information about its liquidity providers, saying that it has concluded a confidentiality agreement with each of its providers, the likelihood of fraud is great, because the quality of these services is in part measured by the credibility of its liquidity providers.
Trading conditions:
the spread cannot be fixed; it should rather be tight.
no requotes — this is the most important indicator, since requotes are not possible during order execution on the interbank market.
the presence of slippage, if the company claims of no slippage on ECN accounts; this means that orders are executed according to the Market Maker's rules.
leverage should be less than on Market Maker accounts.
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Ok
Ok
8.2. Trading conditions
Why are the spreads on a demo ECN account and a real ECN account different?
A demo ECN account lets you try out trading on the ECN platform and check out how the ECN works. However, the quotes and spreads on a demo account may differ from the prices for a real ECN account. This is because ECN liquidity providers do not provide a quote stream for demo accounts. Quotes for demo accounts arrive from individual suppliers of "demo liquidity".
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Ok
Ok
Exness Group has several liquidity providers. How can you determine which one of them will execute a specific transaction?
Exness Group offers clients access to the interbank market through an ECN, which is based on a software "aggregator" that coordinates the execution of client orders at the best prices from among several well-known liquidity providers connected to the "aggregator".
The transaction is executed by the liquidity provider that offers the best price for the specified volume at a given moment. Information about the liquidity provider, to which a transaction was submitted, is stored in our company's database. The client can be provided with this information upon request.
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Ok
Ok
If my transaction was opened with provider A, will it also be closed with provider A?
Not necessarily. Closing a transaction is, essentially, the process of opening an opposing transaction of the same volume. Transactions are closed by a software "aggregator" selecting the best price.  The exception in our system is the execution of pending orders with the same provider when a market order is opened after the pending order has been activated. This is done to optimize the opening speed.
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Ok
Ok
Why is the commission size on ECN accounts twice of that indicated on the website?
Commission is charged for both operations (opening and closing transactions); it is deducted from your trading account immediately after a position is opened.
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Ok
Why is the commission for one EURUSD lot roughly 6.25 USD when trading on ECN accounts?
Commission is calculated based on the trading volume in millions of US dollars. For currency pairs in which the dollar acts as the quote currency, the trading volume is calculated using the formula: transaction volume * current forex quote. For a "Buy 1 lot EURUSD" position the transaction size is 100,000 EUR, which corresponds to 125,000 USD, given a EURUSD exchange rate of 1.25000. Considering the fact that for a trading volume of 1,000,000 USD a 25-USD fee is charged for opening and closing the position, the commission for the transaction would be: 2 x (25 x 125 000 / 1 000 000) = 6.25 USD. The commission is deducted from the trading account all at once immediately after a position is opened.
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Can an ECN account be swap-free?
We do not currently offer swap-free ECN accounts, because liquidity providers perform swaps on behalf of the company.
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Ok
8.3. Order execution
How are transactions closed in the interbank market?
Transactions are closed in the interbank market by opening opposing positions of equal volume. For example, closing a 1-lot Sell transaction would require opening a Buy order with the same volume.  Thus, many brokerage and ECN platforms do not allow hedging, e.g. opening opposing transactions of the same volume.
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Ok
Ok
What is average-price execution (market order "fills order book")? Example calculation.
Average-price execution is only possible for a market order if there is enough liquidity in the order book. If there is not enough liquidity, the volume available from the order book is executed at the average price, while the remainder of the order is canceled.
After a trading order is placed, if the order book contains a position that is suitable in terms of volume and price, then both transactions (that of the trader and that entity holding the corresponding position) are executed at the price that is most advantageous to both parties. A company offering services on opening ECN accounts does not take any part in price setting. Its objective is to quickly select the best-priced opposing position. If the volume of the selected bid is insufficient to execute the trader's order at the best price, the shortfall is "made up" from other positions in the order book. In so doing, the trader's order is executed at the average price.

Calculation formula Average price = (Volume 1*price1 + Volume 2*price2+ Volume N*price N)/(total Volume)
Transaction to buy 150 lots (15 mln)
Order book:
1.30869 (1,5 mln)
1.30871 (2,25 mln)
1.30872 (3 mln)
1.30873 (3,75 mln)
1.30874 (4,5 mln)
Average price: (1.30869*1.5 + 1.30871*2.25 + 1.30872*3 + 1.30873*3.75 + 1.30874*4.5) / 15
Average price: 1.308724
*Volume is measured in millions.
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Ok
Why does an order often execute at a price that differs from the one I saw in the terminal when it was opened?
The difference between an order's opening price and the price in the terminal (when the trading order is placed) is due to market execution. Absolutely all of the transactions in the ECN system are executed at the current market price, which may change while the order is placed in conditions of high volatility. Thus, an order opens at the current price that comes closest to the value indicated in the order window when the order is placed.  However, the lack of requoting in this type of execution compensates for slippage. Additionally, slippage may occur if the instrument does not have enough liquidity: for example, when the volume of a client's order exceeds that of a similarly-priced position in the order book.
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এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
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Ok
What causes "Off quotes" when trading on ECN accounts?
The main reason these errors occur is a lack of market liquidity for the selected trading instrument when the transaction is opened or closed.

Particular cases:
A trader closes a partially executed order, leaving insufficient volume for open orders (less than 0.1 lot). Banks have great difficulty executing transactions smaller than 0.1 lot.
The order from the provider "hangs" in an unstable state (pending cancel), which makes it impossible to close without intervention by specialists.
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এই ক্ষেত্রটি আবশ্যক
ইমেল
এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
Ok
Ok
There are specific comments on terminal transactions when I trade using ECN accounts. What do they mean?
XX/YY filled.
If, for any reason (for example, a lack of liquidity), an order cannot be fully executed within the allotted time, it will be executed partially, i.e. at the specified time, part of the order volume is executed, while the remainder of the order is canceled and a notification with an appropriate comment is sent to the client. The comment indicates that XX out of the initial volume's YY lots were executed.
ZZ|YY no liquidity.
If there is insufficient liquidity, the order will be executed partially. The non-executed volume will be displayed as a separate record in the history with the comment "ZZ|YY no liquidity".
XX/YY pt #xxxxxxx.
The terminal provides the ability to partially close a transaction manually. Afterward, the closed order will be displayed in the history with the given comment, where XX is the volume of the closed order and YY is the volume of the initial order. #xxxxxxx — number of the initial order. The comment also applies to partially-executed pending orders, including orders partially closed by Stop Loss and Take Profit.
Bank rejected
The comment is attached to a pending order if it is rejected while being submitted to the liquidity provider.
Bank canceled
The comment is attached to the order if it was previously submitted to the interbank market but rejected by the bank before or after execution. Moreover, more than 1 minute has passed since the order was placed.
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এই ক্ষেত্রটি আবশ্যক
ইমেল
এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
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Ok
Is there a limit on how often I can issue trading orders on ECN accounts?
There is no such limit on ECN accounts.
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এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
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What is special about the execution of pending orders at Exness Group?
When placing Limit orders in the terminal it is impossible to determine in advance if there are sufficient funds for the collateral (margin) at the time this order is executed. It's possible for there to be insufficient funds for collateral and yet a limit order is sent to the ECN system for execution. Consequently, as soon as the current price for the trading instrument reaches the order price, the order begins to be executed. The company offering services on opening ECN accounts would assume virtually all of the costs associated with the execution of such orders (collateralization costs). Accordingly, in an effort to avoid potential losses, many companies do not submit limit orders to the interbank market system in advance. Rather, they execute them as normal market orders (when the trading instrument's current quote reaches that of the pending limit order). In these cases, the limit order's execution price is unknown, since there is a possibility that the order will be executed at a price worse than that stated in the order.
Our specialists have developed and implemented a unique technology for working with such orders. After a limit order is created in the terminal, the existing verification system continuously monitors the difference between the current market price and the price specified in the order. The trading account's level of the free margin is monitored at the same time. If the limit order price is close to the current market price and there are sufficient funds available to open a limit order, then such an order is sent for execution to one of the participating ECN-sites, i.e., it is entered on the interbank market. Next, the liquidity provider who has received the order for execution decides how the order is displayed in the order book: it is either added to an already existing bid, or it may be represented as a separate position.
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Ok
Can you place a pending order inside the spread? Do ECN accounts have Stop Level and Freeze Level?
Yes. In the interbank market your ability to place pending orders depending on the distance between the order price and current market quotes (Stop Level) is not limited.  Moreover, your ability to change orders depending on the distance from the order price to current prices (Freeze Level) is not limited.
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এই ক্ষেত্রটি আবশ্যক
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এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
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Ok
Why can't I open an order when trading on ECN account? Sell/Buy buttons are inactive.
This may occur in the following situations:
You probably used your investor password to access the account. You must use your trading password to perform trading operations.
You may be trying to perform operations with symbols from the "Forex_Indicator" group, which cannot be traded. You must choose symbols from the "ECN" group in your terminal to perform trading operations.
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এই ক্ষেত্রটি আবশ্যক একটি বৈধ ইমেল ঠিকানা জানান
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8.4. Level II quotes
What are "Level 2 quotes"?
An important analytical instrument in our ECN system is the combined order book ("Level 2 quotes"). These order books, presented in the form of a table, contain information on limit orders (placed by ECN floor participants) for specific trading instruments, namely order volumes and prices. A trader can always use the table to simultaneously see the five lowest "Ask" prices and the five highest "Bid" prices, along with the corresponding volumes, for an instrument in which he/she is interested.
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Ok
How can I view order book prices in MT4 terminal?
To view order book bids in the MT4 terminal, we recommend the use of Exness One Click Trader script, which can be downloaded here.
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Ok
I placed an order inside the spread, but my transaction is not displayed in the order book. Why?
Your order will be in the order book if it has a significant volume (1 million or more currency units). Moreover, it may be combined with similarly-priced orders from a liquidity provider's other clients and end up in the order book as part of a larger-volume combined order.
Placing an order inside the spread primarily improves trading conditions for the client. However, it does not imply the ability to influence the market by placing order volumes of 10-20 thousand currency units.
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www.exness.com ওয়েবসাইট Exness Limited, (রেজিস্ট্রেশন নম্বর 21927 (IBC 2014)) দ্বারা পরিচালিত হয়। Exness Limited হল সেন্ট ভিনসেন্টে এবং দ্য গ্রেনাডাইন্সে একটি আন্তর্জাতিক ব্যবসায়িক কোম্পানি। Exness (Cy) Ltd হল Exness গ্রুপের একটি সদস্য; যা CySEC (সাইপ্রাস সিকুরিটিজ ও এক্সচেঞ্জ কমিশন), লাইসেন্স নম্বর 178/12 দ্বারা অনুমোদিত এবং নিয়ন্ত্রিত হয়। Exness (Cy) Ltd www.exness.eu ওয়েবসাইটটি পরিচালনা করে।
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