After a decade of creating software and three years single-mindedly hacking one product, Ben Balter accepted a role as a full-time gitHub pages manager. In this concise and actionable article, he shares the lessons he’s learned about building great products. Spoiler alert – allowing open communication and simplifying the user experience top the list. getAbstract recommends this summary to developers, product builders and anyone else actively involved in creating the user’s world, whether online or offline.

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Ben Balter is an attorney, an open source developer and a product manager.

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