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About EML

Emerchants Ltd., Store Financial Services UK, Store Financial Canada and Store Financial USA have come together under one exciting new brand: EML. With payment solutions from EML, you will be empowered with more control, transparency and flexibility over your payment processes. Their combined portfolio offers innovative payment technology solutions for payouts, gifts, incentives and rewards, and supplier payments.

Together, they issue mobile, virtual and physical card solutions to some of the largest corporate brands around the world, process billions of dollars in payments each year, and manage more than 850 programs across North America, Europe and Australia. They issue payments in five currencies: USD, CAD, EUR, GBP and AUD. Their onsite technical and customer service teams offer support in five languages, with 24/7 support in English and French.

EML is publicly traded in Australia and listed on the Australia Stock Exchange (ASX: EML).

To transform the commercial payments landscape through high value payment programs that deliver more control, transparency and flexibility over payment processes.

To exceed their customers’ expectations and deliver financial success to their stakeholders.

Program Management and Implementation

Using the Project Management Institute (PMI) principals and with PMP certified program managers, EML works to exceed client expectations and ensure project success. Their complete program management and implementation process includes a six-phase process designed to cover everything from beginning to end.

From fully defining the details of your program to project plan creation, process flows and kick-off meetings, their program managers take you through every step of the process. Weekly calls are held to discuss deliverables and timelines, and all clients sign off on their program prior to going live to their customer base. Testing in both a simulated and live environment will take place to ensure program launch success. After project completion, clients are handed off to their customer success manager and client support.

Today’s consumers are bombarded with digital ads, and the only way to stand out is to create targeted, timely offers. With EML’s optional reporting features, which enable you to drill down to the merchant level, you can gain invaluable insights into your customers’ shopping preferences and spending habits. You can then use this information to create tailor-made offers and ad campaigns.

EML provides each client with real-time reporting on their card program that can be used beyond basic financial reconciliation. They provide transaction reports, financial reports and merchant reports. EML’s custom loop technology provides you reporting functionality unavailable elsewhere, supplying you with the tools to create the most efficient and effective program possible. Reports can be accessed online via their encrypted and password-protected website. Reports are then easily exported to Microsoft Excel.

Supplier Enablement

Their supplier enablement team provides comprehensive guidance for supplier payment clients. From recommendations on supplier segmentation and enrollment strategies that maximizes supplier conversion, to tailored marketing collateral and messaging, EML creates a unique and lasting partnership with each client. They offer ongoing communication and support with your supplier base and provide continuous relationship management, reporting and change management consulting for your organization.

Customer Success

Their mission is to partner with you by developing trusted relationships that lead to customer success. At their core, they want to ensure you reach your desired outcome and maximize your investment. They provide timely and honest consulting, support and training to become a trusted adviser and client advocate. Your success is their success.

Their Customer Success Managers (CSMs) will assist in the following areas:

Client Support

EML prides itself in providing outstanding support to its clients, retailers and cardholders. Their support services ensure continued program success long after the initial launch, and include:

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