SCEA's consumer services department maintains information obtained from consumers who contact or submit an online complaint so that we may assist these customers with current or future service issues. SCEA's consumer services department may collect additional information such as credit card, personal check information, if a consumer contacts consumer services to request repair of, exchange of, or service on, a PlayStation system. Consumer Services uses this information only for payment and payment verification purposes. SCEA's consumer services department may direct consumers to the consumer services departments of other companies with whom SCEA has arranged to provide consumer service, so that the consumer receives appropriate assistance. 