Subject: escalation procedures - gas logistics
desk managers ,
i will be issuing a small laminated version of the attached list of contacts for escalation of unify and edi issues in a small laminated version . the objective in putting richard first on the list is to address any issues that are business related or education related prior to getting it folks involved ; thereby , freeing up our it folks to work on programming fixes and enhancements .
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after implementation , if you feel these escalation procedures are not providing the level of support your desk requires , please let me know .
regards ,
tammy