A study by Aberdeen Group showed that when businesses are consistent, they retain 89% of their customers, while those that do not only retain 33%.
Nyocha site na Aberdeen Group achọpụta na ụlọ ọrụ ndị nwere ikike ịbanye na azụmaahịa ndị ahịa niile nwere ọnụego njigide 89%, ma e jiri ya tụnyere naanị 33% na-enweghị.