Softycom, your hardware manufacturer and your wireless carrier (unless one of them is the application publisher) aren't responsible for providing support services for the application.
Microsoft, modiri wa hardware le motshodi yo o sa direseng mogala (ntle le fa mongwe wa bone e le mophatlalatsi wa porokeramo) ga ba ikarabele ka go tlamela ditirelo tsa tshegetso tsa porokeramo.