A complaint is a grievance or some form of dissatisfaction experienced by the taxpayer, trader or representative, in relation to a process (including queries, returns or any service request) or a service experience that is not adequately resolved.
Tletlebo ke sello kapa mofuta o itseng wa ho se kgotsofale ha molefalekgetho, mohwebi kapa moemedi, ka lebaka la motjha (ho kenyeleditswe le dipotso, dikgutliso kapa kopo efe kapa efe ya tshebeletso) kapa tshebeletso e so kang e rarollwa ka botlalo.