ቅሬታ ለማቅረብ የሚጠይቁ ተከራካሪዎች ለመድን ፍጆታ ከቀረበው ቅሬታ ጋር ለመክፈል ማመልከቻ ማመልከቻ ማስገባት አለባቸው.
To that end, it is imperative that the offenders attend the mediation with the desire to repair the harms they have inflicted.