Users who have the status of consumers or users as defined by Spanish legislation and reside in the European Union, if they have had a problem with an online purchase made from Anicovem, to try to reach an out-of-court settlement can go to the Online Dispute Resolution Platform, created by the European Union and developed by the European Commission under Regulation (EU) 524/2013.
Isticmaalayaasha leh xaaladda macaamiisha ama isticmaaleyaasha sida lagu qeexay qawaaniinta Isbaanishka ee degan Midowga Yurub, haddii ay dhibaato ku qabeen iibsiga khadka tooska ah ee loo sameeyay María Ángeles Franco Arce, si ay isugu dayaan inay u gaaraan heshiis maxkamadda ka baxsan taga Madasha Xalinta Khilaafaadka ee khadka tooska ah, oo ay abuureen Midowga Yurub ayna soo saareen Komishanka Yurub ee hoos imanaya Xeer (EU) 524/2013.