Had industry bodies been more proactive in ensuring customers' rights were communicated and dealt with effectively, it may not have come to this.
Hadday hay'adaha warshaddu si firfircoon uga shaqeyn lahaayeen hubinta in xuquuqda macaamiisha la wadaago oo si wax ku ool ah loola macaamilo, waxaa laga yaabaa inaysan tan imaan.