At the end of this course, the student will be able to understand and be able to analyze and apply the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification.
Dhamaadka koorsadan ardaygu wuxuu fahmi doonaa oo awood u yeelan doonaa inuu falanqeeyo oo uu hirgeliyo mawduuca ISO / IEC 20000 gudaha ururrada la ansixiyey ama kuwa doonaya in ay hirgeliyaan SMS si loogu diyaariyo caddaynta hore.