This three-day, APMG ISO/IEC 20000 Practitioner course, prepares the participants to achieve a sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
Koorsadani waxay bixisaa fahfaahin ku filan ISO / IEC 20000 iyo codsigeeda si ay u falanqeeyaan oo u adeegsadaan aqoonta loo kasbaday si loo helo hawlo badan oo taageeri doona ururada ku habboon shuruudaha Qeybta 1, iyo helitaanka iyo ilaalinta shahaadada ISO / IEC 20000 .