It's better to follow a person's lead on whether they are looking for advice or (more likely) a listening ear.
Qofku kolka uu khudbad jeedinaayo, ujeedada ugu balaaran ee uu leeyahay waxaa weeyaan in uu farriinta uu xambaarsan yahay gaarsiiyo ama u gudbiyo dadka isaga dhegeysanaaya.