At the end of this course the student will be able to understand and be able to analyse and apply the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification.
Ekupheleni kwalesi sifundo umfundi uzokwazi ukuqonda futhi akwazi ukuhlaziya nokusebenzisa okuqukethwe kwe-ISO / IEC 20000 ngaphakathi kwezinhlangano eziqinisekisiwe njengamanje noma labo abafisa ukusebenzisa i-SMS ekulungiseleleni isitifiketi sokuqala.