So, if you or a team of people using public relations have not become skilled in what is accepted as "good manners" by those you are seeing, you will fail.
Ngakho-ke, uma wena noma iqembu labantu abasebenzisa ubuhlobo nomphakathi lingazange libe nekhono kulokho okwamukelwa njengo "kuziphatha ngenhlonipho" yilabo obabonayo, uzohluleka.