Research by Aberdeen Group found that companies with omni-channel customer engagement strategies had an 89% retention rate, compared to just 33% without.
Ucwaningo olwenziwe ngu I-Aberdeen Group ithole ukuthi izinkampani ezinamasu okubandakanya amakhasimende we-omni-channel zinenani lokugcinwa kwe-89%, uma kuqhathaniswa ne-33% kuphela ngaphandle.