You have to be able to read your audience, in a matter of minutes you have to be able to build a relationship with them, to interact and to nurture yourself from them.
Kufanele ukwazi ukufunda izithameli zakho, emizuzwini embalwa emfushane kufanele ukwazi ukuthola ubudlelwano ozohamba nabo futhi uhlanganyele futhi ubanikeze ukudla.