I personally contacted HostMetro live chat support at 4 p.m. in the afternoon (3-5 a.m. in the United States) and got a reply in less than one minute - that's pretty darn impressive.
Ngiphinde ngithinte ukuxhaswa kwengxoxo ebukhoma ye-HostMetro ku-4 ntambama (3-5 ngise-United States) futhi ngithole impendulo engaphansi kwenguzuzu eyodwa - lokho kuhle kakhulu okuthokozelayo.