Note: Although Craig's answer was pretty short here, if you are a US-based customer, the ability to speak to a customer support rep within the same country can't be overstated.
Qaphela: Nakuba impendulo ka-Craig yayifushane kakhulu lapha, uma unamakhasimende ase-US, ikhono lokukhuluma ne-rep support ukwesekwa kwamakhasimende ngaphakathi kwezwe elifanayo alikwazi ukunqotshwa.