The certificate is aimed at staff in internal and external service provider organisations who require knowledge and understanding of the ISO/IEC 20000 standard and its content.
Le nkambo ihlose abasebenzi kubangaphakathi nezinhlangano zangaphandle zokuhlinzeka ngezinsizakalo ezidinga ukuqonda okuyisisekelo izinga le-ISO / IEC 20000 nokuqukethwe kwalo.