"It is unacceptable that the public spends excessive amounts of time at Home Affairs offices while officials spend a disproportionate amount of time busy with their cell phones.
"Akwamukelekile neze ukuthi umphakathi uchithe isikhathi sawo emaHhovisi oMnyango Wezasekhaya, kodwa abasebenzi bakhona bona bechitha isikhathi bechofozana namaselula.