In 2016, a staggering 82 percent of customers stopped doing business with a company after a bad experience - up from 76 percent in 2014, according to Mary Meeker's Internet Trends 2017 report.
Ama-82% wamakhasimende ayeke ukwenza ibhizinisi nenkampani ngo-2016 ngemuva kwesipiliyoni esibi ngokusho Umbiko wakamuva we-Internet Trends kaMary Meeker.