By the time a prospect arrives at your site, on the phone, or at your doorstep, they are sometimes more knowledgeable of your products, services, strengths, weaknesses, and business as a whole than you'd like them to be.
Lapho kufika ithemba kusayithi lakho, ocingweni, noma emnyango wakho, kwesinye isikhathi baba banolwazi oluningi ngemikhiqizo yakho, izinsizakalo, amandla, ubuthakathaka, nebhizinisi lilonke kunalokho ongathanda babe yikho.