The purpose of Problem Management is to minimize the adverse effect on the business of Incidents and Problems caused by errors in the infrastructure, and to proactively prevent these things from happening.
Umgomo Inkinga Management kuyinto kute sinciphise umtselela longasimuhle izigameko kanye Izinkinga ibhizinisi ezibangwa amaphutha ngaphakathi Infrastructure IT, futhi ukuvimbela ukuphinda Izigameko ezihlobene lawo maphutha.