If features aren't being used, it may be an indication that the learning curve on the tools is too high for some users, decreasing the chances that they'll ever convert to a paid tier.
Uma izici zingasetshenziswa, kungahle kube inkomba yokuthi ijika lokufunda kumathuluzi liphezulu kakhulu kwabanye abasebenzisi, kunciphisa amathuba okuthi bazoguqukela esigabeni esikhokhelwayo.