In a survey of more than 23,000 online consumers conducted by JD Power, 67% of respondents said they had asked a company for support on social media.
Kokucwaninga okukodwa kwe-JD Power kwabasebenzisi abangaphezulu kuka-23,000 abasebenzisa i-inthanethi, ama-67% wabaphenduli babike ukuthi baxhumane nenkampani ngezinkundla zokuxhumana ukuxhaswa.