Instead, we should start first by apologizing for the mistake and explaining that we understand how it has inconvenienced or embarrassed them.
Minkarhi yin'wana, ematshan'weni yo lava leswaku munhu un'wana a ta kombela ku rivaleriwa hileswi hi vonaka onge u hi dyoherile, hi fanele hi pfumela leswaku kahlekahle a nga hi dyohelanga.