Despite Addison's repeated attempts to process a refund in the computer system, the customer insisted that the money had never been given back. Addison called the customer into Skylar's office. With years of management experience, Skylar would know how to resolve the conflict.
What does Addison need to do before this?
Brew a new pot of coffee in the break room and eat a sandwich
Print several copies of the relevant emails and complaint reports
was inexperienced