NEW YORK (AP) — The newly appointed commissioner of New York City's jail system violated city law by sending as many as 47 mentally ill inmates into 23-hour confinement without first getting approval from mental health clinicians, a city oversight board said Tuesday. 
 
 Commissioner Joseph Ponte, who took the helm of the country's second-largest jail system in March, insisted at a meeting of the New York City Board of Correction he was trying to quell rising levels of violence. 
 
 Ponte, who had reduced the use of solitary confinement by two thirds in Maine's state prisons, said the June 13 move on Rikers Island was aimed at volatile inmates who have broken jailhouse rules and owe days in solitary. 
 
 But board members rejected the argument, noting the move jeopardized the health of some inmates, particularly those on psychotropic medications who were taken from air-conditioned mental observation units and put into uncooled solitary cells. A federal judge has ordered that such inmates, deemed heat-sensitive because the exposure to heat while on such drugs can be fatal, shouldn't be placed in uncooled cells. 
 
 Other inmates who were moved were denied medication and had seizure disorders, they said. At least one inmate suffered a seizure, Ponte said. 
 
 "I would just hope that you would review these issues and in the future instruct your staff to be consistent with the board standards and not to violate these rules which are not just rules but designed for the safety of the prisoners," said board member Dr. Robert Cohen. 
 
 Nearly 40 percent of the roughly 11,500 daily inmates in city jails have a mental health diagnosis, according to the Department of Correction and about a third of them suffer from serious mental illnesses such as schizophrenia and bipolar disorder. The Associated Press has previously disclosed the deaths of two mentally ill inmates — one who essentially baked to death in a 101-degree cell in February — that have prompted calls for reform. 
 
 During a City Council oversight hearing on violence and mental illness at Rikers the day before the inmate moves, Ponte was repeatedly asked about a list of hundreds of inmates who owe time in solitary confinement but are in general population because there's not enough space. Correction officials argue that those inmates, many of whom they say are gang members, drive the violence on Rikers. 
 
 On Tuesday, Ponte told board members that figure is closer to 1,000 inmates. A number of them are high-risk for harming themselves and others and needed to be separated to stem surging violence, he said. 
 
 "What we don't have, and have not had for probably more than five years now, is a plan that's impacted the level of violence on Rikers Island," he told the board. 
 
 There were 21 slashings in one recent six-week period and a total of 87 during fiscal year 2014, according to a letter sent by Ponte to board members Monday night and obtained by the AP. There were a total of 68 total such slashing the previous fiscal year and 55 in fiscal 2012, the letter said. 
 
 "Under such circumstances, I felt that it was imperative to take prompt action to prevent further violence," he wrote. ||||| Shortly after Harriet Krzykowski began working at the Dade Correctional Institution, in Florida, an inmate whispered to her, “You know they starve us, right?” It was the fall of 2010, and Krzykowski, a psychiatric technician, had been hired by Dade, which is forty miles south of Miami, to help prisoners with clinical behavioral problems follow their treatment plans. The inmate was housed in Dade’s mental-health ward, the Transitional Care Unit, a cluster of buildings connected by breezeways and equipped with one-way mirrors and surveillance cameras. “I thought, Oh, this guy must be paranoid or schizophrenic,” she said recently. Moreover, she’d been warned during her training that prisoners routinely made false accusations against guards. Then she heard an inmate in another wing of the T.C.U. complain that meal trays often arrived at his cell without food. After noticing that several prisoners were alarmingly thin, she decided to discuss the matter with Dr. Cristina Perez, who oversaw the inpatient unit. Krzykowski, an unassuming woman with pale skin and blue eyes, was thirty at the time. The field of correctional psychology can attract idealists who tend to see all prisoners as society’s victims and who distrust anyone wearing a security badge—corrections officers call such people “hug-a-thugs.” But Krzykowski, who had not worked at a prison before, believed that corrections officers performed a difficult job that merited respect. And she assumed that the prison management did not tolerate any form of abusive behavior. Perez was a slender, attractive woman in her forties, with an aloof manner. When Krzykowski told her that she’d heard “guys aren’t getting fed,” Perez did not seem especially concerned. “You can’t trust what inmates say,” she responded. Krzykowski noted that complaints were coming from disparate wings of the T.C.U. This was not unusual, Perez said, since inmates often devised innovative methods to “kite” messages across the facility. Krzykowski mentioned that she had overheard security guards heckling prisoners. One officer had told an inmate, “Go ahead and kill yourself—no one will miss you.” Again, Perez seemed unfazed. “It’s just words,” she said. Then, as Krzykowski recalls it, Perez leaned forward and gave her some advice: “You have to remember that we have to have a good working relationship with security.” Not long after this conversation, Krzykowski was working a Sunday shift, and a guard told her that, because of a staff shortage, T.C.U. inmates would not be allowed in the prison’s recreation yard. The yard, a cement quadrangle with weeds sprouting through the cracks, had few amenities, but for many people in the T.C.U. it was the only place to get fresh air and exercise. Overseeing this activity was among Krzykowski’s weekend responsibilities. The following Sunday, access was denied again. The closures continued for weeks, and the explanations increasingly sounded like pretexts. When Krzykowski pressed a corrections officer about the matter, he told her, “It’s God’s day, and we’re resting.” In an e-mail to Perez, Krzykowski expressed her concern. A few days later, Krzykowski was running a “psycho-educational group”—an hour-long session in which inmates gathered to talk while she observed their mood and affect. After a dozen inmates had filed into the room, she noticed that the guard who had been standing by the door had walked away. She was on her own. Krzykowski completed the session without incident, and decided that the guard must have been summoned to deal with an emergency. But later, when she was in the rec yard, the guard there disappeared, too, once more leaving her unprotected amid a group of inmates. Around the same time, the metal doors that security officers controlled to regulate the traffic flow between prison units started opening more slowly for Krzykowski. Not infrequently, several minutes passed before a security officer buzzed her through, even when she was the only staff member in a hallway full of prisoners. Krzykowski tried not to appear flustered when this happened, but, she recalls, “it scared the hell out of me.” 
 
 In theory, the T.C.U. was designed to provide mentally ill inmates with a safe environment in which they would receive treatment that might allow them to return to the main compound. Krzykowski discovered, however, that many inmates were locked up in single-person cells. Solitary confinement was supposed to be reserved for prisoners who had committed serious disciplinary infractions. In forced isolation, inmates often deteriorated rapidly. As Krzykowski put it, “So many guys would be mobile and interactive when they first came to the T.C.U., and then a few months later they would be sleeping in their cells in their own waste.” Not only did Krzykowski suspect that few inmates in the T.C.U. were getting better; she was certain that the guards were punishing her for the e-mail she had sent to Perez. But she was afraid to complain about her situation. She didn’t even tell her husband, Steven, fearing he would insist that she give notice. He was an unemployed computer-systems engineer, and they could not afford to forgo her modest paycheck. “Thanks for walking a mile in my shoe but it’s beginning to hurt now.” Krzykowski and her husband lived at her mother’s house, in Miami, with their two young children. Her hourly wage was only twelve dollars, so she supplemented her income with food stamps and, occasionally, with loans from her mother and her sister. Krzykowski was accustomed to hardship. Born in a small town in northwestern Missouri, she was seven years old when her mother drove her and her older sister to a battered women’s shelter to escape their father after he had hurled the family’s pet cat against a wall. (He denies that this happened.) They moved to an even smaller town, in Illinois, where her mother took a job at a gas station. They required public assistance, and at home there was often little to eat. After Krzykowski graduated from high school, in 1998, she and her mother moved to Miami. Her mother became a nurse, and Krzykowski enrolled at Florida International University, majoring in psychology. She got in touch with Steven, a childhood friend, and invited him to visit her. He showed up a few weeks later, and stayed; they married in 2007. By then, Krzykowski had received a bachelor’s degree in psychology, and had enrolled in a master’s program in mental-health counselling. But Florida was in a deep recession, and Krzykowski had no luck finding work until she saw a listing posted by Correctional Medical Services, the private contractor in charge of providing mental-health services at Dade. Even at the height of the economic crisis, jobs in corrections were plentiful in Florida—the state has the third-largest prison population in the country, behind Texas and California. Insuring that inmates with mental illnesses receive psychiatric care is a constitutional obligation, according to Estelle v. Gamble, a 1976 case in which the Supreme Court held that “deliberate indifference to serious medical needs of prisoners” amounted to cruel and unusual punishment. Around the same time, the Court ruled, in O’Connor v. Donaldson, that a Florida man named Kenneth Donaldson had been kept against his will in a state psychiatric hospital for nearly fifteen years. The ruling added momentum to a nationwide campaign to “deinstitutionalize” the mentally ill. Activists decried the existence of mental hospitals that were filled, as one account put it, with “naked humans herded like cattle.” During the next two decades, states across the country shut down such facilities, both to save money and to appease advocates pushing for reform. But instead of funding more humane modes of treatment—such as community mental-health centers that could help patients live independently—many states left the mentally ill to their own devices. Often, highly unstable people ended up on the streets, abusing drugs and committing crimes, which led them into the prison system. By the nineties, prisons had become America’s dominant mental-health institutions. The situation is particularly extreme in Florida, which spends less money per capita on mental health than any state except Idaho. Meanwhile, between 1996 and 2014, the number of Florida prisoners with mental disabilities grew by a hundred and fifty-three per cent. The Supreme Court failed to clarify how psychiatric care could be provided in an environment where the paramount concern is security. According to medical ethicists, prison counsellors and psychologists often feel a “dual loyalty”—a tension between the impulse to defer to corrections officers and the duty to care for inmates. Because guards provide crucial protection to staff, it can be risky to disagree with them. But, if mental-health professionals coöperate too closely with security officials, they can become complicit in practices that harm patients. 
 
 After Krzykowski met with Perez, she told herself, “Maybe I’m being too sensitive—boys will be boys.” Aware that she was a newcomer to the world of prisons, she decided that the corrections officers at Dade were far more qualified than she was to determine how to maintain order. At a morning staff meeting in June, 2011, a psychotherapist at Dade named George Mallinckrodt aired a different view. The previous day, Mallinckrodt announced, an inmate had shown him a series of bruises on his chest and back. The injuries had been sustained, the inmate claimed, when a group of guards had dragged him, handcuffed, into a hallway and stomped on him. Several other inmates confirmed the account, Mallinckrodt told his colleagues. He accused Dade security officials of “sabotaging our caseload,” and said that action needed to be taken. In the days after the meeting, Krzykowski recalls thinking that “sabotaging” was “a pretty strong word—a loaded word.” Mallinckrodt was known to be on friendly terms with some of the patients in the T.C.U., and Krzykowski felt that he had become too aligned with the inmates—“too much on their side.” She told me, “I thought he’d become an advocate—you know, a hug-a-thug.” Krzykowski tried to focus on providing good care, but she discovered that she had limited power to make decisions. State law mandated that prisons offer inmates twenty hours of activities a week, and when she was hired she was told that she would be responsible for insuring that this happened in the T.C.U. But every time she proposed an activity—yoga, music therapy—her superiors rejected it. Invariably, the reason cited was that it posed a “security risk,” even though the activities were meant to alleviate aggression. One day, Krzykowski brought in a box of chalk, in the hope that inmates could draw on the pavement in the rec yard. On another occasion, she gave a rubber ball to an inmate who had schizophrenia; she thought that he would benefit from tactile play. An officer returned both items to her, ostensibly because they posed safety hazards. Krzykowski felt that she was being taught a lesson about knowing her place. “I kept getting the message that whatever security says goes,” she said. Krzykowski had heard enough stories about inmates assaulting prison staff to know how dangerous it was to work without protection. One day in the rec yard, after a guard left her alone, an inmate sidled up to her and put his hands on her backside. The inmate was tall and imposing, and had been diagnosed as psychotic. Krzykowski thought of screaming for help, but she sensed that the guard who had vanished would not come rushing back if she did. Instead, she froze. After a moment, she hurried away without looking back. The inmate didn’t follow her. For days afterward, she was shaken. “He definitely could have overpowered me,” she said. “I could have been assaulted, raped—anything.” The Dade Correctional Institution’s Transitional Care Unit, in 2008. Photograph by Nuri Vallbona / The Miami Herald 
 
 Krzykowski’s concerns kept mounting. In her view, the T.C.U. was unacceptably run-down: the walls were mildewed, the hallways were caked in grime, and the sewage system was often backed up. In the staff break room, cockroaches had overrun the kitchen area, infesting even the microwave. Oddly, the water from the kitchen faucet was scalding, so Krzykowski began using it to make ramen noodles for lunch. One Saturday in June, 2012, Krzykowski was finishing a shift when she heard that an inmate in the T.C.U. named Darren Rainey had defecated in his cell and was refusing to clean it up. He was fifty years old, and, as Krzykowski recalls it, he gave people unnerving looks, “like he was trying to see inside you.” He had been convicted of possession of cocaine, and suffered from severe schizophrenia. “What’s going on with Rainey?” Krzykowski asked a guard. “Oh, don’t worry, we’ll put him in the shower,” he told her. Krzykowski remembers hearing this and feeling reassured. “I was thinking, O.K., lots of times people feel good after a shower, so maybe he will calm down. A nice, gentle shower with warm water.” The next day, Krzykowski learned from some nurses that a couple of guards had indeed escorted Rainey to the shower at about eight the previous night. But he hadn’t made it back to his cell. He had collapsed while the water was running. At 10:07 P.M. , he was pronounced dead. Krzykowski assumed that he must have had a heart attack or somehow committed suicide. But the nurses said that Rainey had been locked in a stall whose water supply was delivered through a hose controlled by the guards. The water was a hundred and eighty degrees, hot enough to brew a cup of tea—or, as it soon occurred to Krzykowski, to cook a bowl of ramen noodles. (Someone had apparently tampered with the T.C.U.’s water heater.) It was later revealed that Rainey had burns on more than ninety per cent of his body, and that his skin fell off at the touch. Krzykowski said to the nurses that, surely, there would be a criminal investigation. “No,” one of them told her. “They’re gonna cover this up.” In the days after Rainey’s death, Krzykowski learned from several inmates in the T.C.U. that Rainey was not the first person who had been locked in that shower; he was only the first to die there. Before this, she would have rolled her eyes had someone told her that the guards tortured inmates. She now asked herself how she could have been so blind. Nevertheless, Krzykowski did not file a report calling for the guards who killed Rainey to be held accountable—and no one else on the mental-health staff did, either. She told me, “I thought, Somebody has to report it, and it has got to come from the inside, but it’s not going to be me.” She was convinced that any employee who spoke out would be fired. This was not an unreasonable concern. A year earlier, after George Mallinckrodt had heard about the guards stomping on the inmate, he had consulted the Web site of the Florida Department of Corrections. It stated that any employee who suspected the abuse of a prisoner was obligated to report it. He had subsequently heard from another counsellor that the attack had taken place in a hallway without cameras, and that she had witnessed it from a window that looked onto the corridor. The guards, she said, had stopped the attack when she started yelling. (These details matched accounts that Mallinckrodt later compiled from inmates.) The counsellor had attended the staff meeting where Mallinckrodt spoke out, but she had remained silent. As incensed as she was, she later told Mallinckrodt, she did not intend to report anything, out of fear that the guards would turn on her next. Mallinckrodt’s other colleagues also did not respond to his call for action. In July, 2011, Mallinckrodt filed an incident report with both the Florida Department of Corrections and the Florida Inspector General’s office. Around this time, a new warden, Jerry Cummings, arrived at Dade. Mallinckrodt told him about the alleged beating and other abuse that inmates had described, including instances of security officers taunting mentally ill prisoners until they screamed, banged their heads against the wall, or defecated in their cells, triggering yet more punishment from the guards. According to Mallinckrodt, Cummings responded with concern, leaving him optimistic that some changes might occur. (Cummings declined to be interviewed for this story.) On August 31, 2011, an officer stopped Mallinckrodt at the entrance gate as he was returning from a lunch break. He’d just been fired, on the ground that he frequently took extraordinarily long lunches. Mallinckrodt does not deny this, but says that plenty of staff members did the same. (Several people confirmed to me that this was true.) Mallinckrodt was the only one who had voiced concerns about abuse. 
 
 In 2013, Krzykowski was promoted to staff counsellor, and began providing individual therapy for inmates. The work was more rewarding, but the conditions in the T.C.U. remained so stressful that her hair began to fall out in clumps. Embarrassed that her scalp was showing in spots, she took to wrapping scarves around her head. Krzykowski recalled that, as a child, her sister had occasionally stood up to their father, whereas she had always tried to win his affection by impressing him; when this failed, as it invariably did, she retreated into herself. Now, once again, she was trapped in an environment where she felt afraid to speak out. Even observing misconduct in the T.C.U. was risky, since the guards were on alert for the presence of anyone who might potentially expose them. If abuse was happening, “the politically safest thing was to excuse yourself and go to the bathroom,” Krzykowski said. “Don’t be a witness.” In January, 2013, one of Krzykowski’s new patients, a convicted burglar named Harold Hempstead, told her that he had information about Darren Rainey’s murder. Hempstead, a wiry man with hazel eyes, occupied a cell that was directly below the shower where Rainey was tortured. That night, he heard Rainey screaming repeatedly, “Please take me out! I can’t take it anymore!” He also heard him kick at the stall door. Eventually, there was a heavy thud, followed by the voices of guards calling for medical help. A short while later, Hempstead watched as a gurney with Rainey’s naked body on it was wheeled past his cell. Hempstead kept a diary, and in it he had recorded the names of four other inmates who had been subjected to what he called the “shower treatment.” He had even noted the dimensions of the stall, surmising that an inmate locked inside it would likely have just enough room to avoid getting sprayed directly by the scalding water but not enough to prevent it from lapping at his feet. The stall had little ventilation, so steam built up. After nearly two hours in the shower, the steam caused Rainey to lose consciousness. In the weeks after Rainey’s death, Hempstead told several mental-health counsellors in the T.C.U. that he felt haunted by what he had heard and seen. They warned him that if he told them too much they would have to write an incident report, which would be forwarded to security officials, exposing him—and, by implication, them—to retaliation. Around this time, two of the guards who took Rainey to the shower, including a former football player named Roland Clarke, were promoted. (Both later resigned; their files included no indication of wrongdoing.) But Hempstead, who had been given a diagnosis of obsessive-compulsive disorder, wouldn’t let the matter drop. He told Krzykowski that he had begun filing grievances about Rainey’s murder. Krzykowski wasn’t sure if Hempstead, who professed to be a devout Christian, was motivated by compassion for Rainey or by a less high-minded impulse—a desire to embarrass Dade or to leverage a transfer out of the T.C.U. In the end, however, she encouraged him. “I thought that, therapeutically, writing it all down would be good for him,” she said. This advice was consistent with her general approach, which was to try to make small differences in the lives of the people under her care while ignoring problems that she lacked the power to solve. Krzykowski was the only mental-health professional at Dade who did not pressure Hempstead to remain silent about Rainey’s death, and he was grateful to her. He asked Krzykowski whether she would back him up if he succeeded in drawing attention to the abuses at Dade. “I said, ‘Well, yeah,’ ” she told me. “But I didn’t honestly know if I would honor that.” 
 
 On May 17, 2014, Julie Brown, of the Miami Herald , published an article in the paper about the abuse of mentally ill inmates in the T.C.U. at Dade. Below the headline was a photograph of Darren Rainey, dressed in prison blues. Brown’s main source was Hempstead, who had turned over copies of the complaints that Krzykowski had encouraged him to write. The article indicated that Hempstead, after being interviewed, had been threatened with solitary confinement and other forms of punishment by three corrections officers. After the Herald article appeared, Jerry Cummings, the warden, was placed on administrative leave, and many people questioned whether the Department of Corrections had tried to cover up a case of lethal abuse. Far less attention was paid to why an inmate had exposed it, rather than one of the prison’s mental-health or medical professionals. The duty to protect patients from harm is a core principle of medical ethics. According to the National Commission on Correctional Health Care, an offshoot of the American Medical Association which issues standards of care for prisons, any mental-health professional who is aware of abuse is obligated “to report this activity to the appropriate authorities.” In a recent survey by the Bureau of Correctional Health Services, in New York City, more than a third of mental-health personnel working in prisons admitted to feeling “that their ethics were regularly compromised in their work setting.” There was a pervasive fear that “security staff might retaliate if health staff reported patient abuse.” Violence toward inmates flourished at the city’s main prison, Rikers Island, and it was often ignored by the dozens of counsellors and psychologists on staff. One counsellor who did not ignore it was Randi Cawley. In December, 2012, she reported having seen guards beat an adolescent inmate who was handcuffed to a gurney. But other witnesses refused to confirm her account, and Cawley began receiving threats: dead flowers placed on her computer, ominous phone calls. She felt so unsafe inside Rikers that she quit. In May, 2015, Jamie Fellner, a senior adviser at Human Rights Watch, released a report documenting the use of force in U.S. prisons against inmates with mental disabilities. The report, titled “Callous and Cruel,” offers a grim account of tools that are routinely used to incapacitate and punish the estimated three hundred and sixty thousand prisoners with serious mental illnesses: full-body restraints, chemical sprays, stun guns, extended solitary confinement. “Mental-health staff in prisons all too often acquiesce,” Fellner told me. “There is this culture of ‘It’s none of our business’ . . . which means that nobody ends up advocating for the patient.” Kenneth Appelbaum, a psychiatrist who spent nearly a decade as the mental-health director of the Massachusetts Department of Corrections, agrees that deference to guards is common. He also faults professional organizations such as the American Psychiatric Association for paying little attention to the ethical challenges facing their members who work in prisons. At the A.P.A.’s annual meetings, Appelbaum says, “barely one per cent of the sessions have anything to do with care and treatment in a correctional setting.” He adds, “Prisons are where so many of the sickest people with the most serious psychiatric disorders in our society end up, and as a profession we constantly lament this. Yet our professional organizations are not very engaged in asking how we should care for patients in those settings.” The lack of engagement, he says, likely reflects the fact that the vast majority of élite psychologists have no experience in prisons, and consider such work beneath them. “Group Five may now board.” 
 
 By the time the Herald article on Darren Rainey’s death appeared, Krzykowski was no longer working at Dade. She had quit in 2013, and she and Steven had moved back to Missouri to be closer to his mother, who had health problems. When I met Krzykowski, in March, 2015, she told me that she had tried to forget about her experiences at the prison. But after learning about the Herald story Krzykowski became depressed. She couldn’t eat, and she lost so much hair that she shaved the rest off. At our meeting, she was wearing jeans, a simple blouse, and a black wig. She recalled, “There was one particular night I couldn’t sleep because I was crying too hard, thinking, Oh, my God, all this time has gone by and I didn’t say anything, even when I was out of the situation. I let it continue. These guys are still suffering. They’re still there. Why didn’t I do more?” In April, 2015, I had lunch in Miami with another former employee in the Dade T.C.U., a behavioral-health technician named Lovita Richardson. She told me that, when she started the job, she “couldn’t wait to get to work.” But one morning, at around ten-thirty, she walked out of the nurse’s station and saw, through a glass wall, a group of guards pummelling an inmate who was handcuffed. They took turns administering the blows while one of them stood watch. The inmate was a tiny man, “maybe a hundred and ten pounds soaking wet,” Richardson said. She stood there, in stunned silence, until the lookout guard spotted her. She wanted to report what she’d seen, but a co-worker warned her that she would be imperilling herself. In the days that followed, the guards involved in the beating dropped by Richardson’s office to tell her that they had “taken care” of everything. Their tone was polite, but the message was clear, she said: “We’re running this place, this is our house—you’re just visiting.” Richardson started having nightmares, and questioned what kind of person she was. “It makes you feel like you’re letting them down,” she told me, tears filling her eyes. “They are at risk for their very life, and you know it, but you’re not helping them out.” (Disturbed by her experience at Dade, Richardson quit after less than a year on the job.) The co-worker who advised Richardson also spoke to me, though she did not want her name to be published. She understood Richardson’s feelings of guilt, because she was the mental-health counsellor who had witnessed the stomping incident. After seeing that, she recalls, “I wanted to cry—I wanted to scream.” Yet, when she was instructed to fill out a report, she wrote that she hadn’t seen anything. In September, 2013, a forty-year-old inmate in the T.C.U. named Richard Mair hanged himself. A note was found tucked into the waistband of his boxer shorts. It was written in a fury—Mair called it his “ fuck the world ” note—and it contained racist comments about black prisoners. But it was dominated by accusations of mistreatment in the T.C.U., which, he said, was “supposed to be therapeutic.” Mair wrote that guards punished inmates by putting them on a “starvation diet,” and that a crew on the night shift pulled inmates out of their cells, arranged for them to fight, and placed “bets on winners.” One guard, whom Mair named, had ordered him to “strip out” and then, promising cigarettes in return, commanded, “Stick a finger in your hole.” Mair refused. “He knew I’d gotten raped,” he wrote, and went on, “I’m supposed to be getting help for my depression, suicidal tendencies, and I was sexually assaulted.” Mair said that he filed “grievance #AW13-08-126,” but a security lieutenant intercepted it. The lieutenant, Mair wrote, “slammed me against the wall, kicked me in the groin . . . and told me to keep my mouth shut or else.” The co-worker who advised Richardson found out about Mair’s suicide note, and felt that his charges should be investigated. But she feared that her life would be in danger if she pursued the matter, and she was sure that she would receive no support from her supervisor, Cristina Perez. Reached by phone, Perez declined to comment, telling me that I could direct any questions to Wexford Health Sources, the private contractor that now provides mental-health services at Dade. In 2013, Florida privatized all the health services in its prisons. According to a series of investigative articles by Pat Beall, of the Palm Beach Post , this policy change has resulted in grossly substandard care. One difficulty with entrusting mental-health services to a for-profit company is that there is a disincentive to acknowledge abuse, because doing so could jeopardize the contract. Wexford’s Web site describes “integrity and ethics” as the “foundation” of the company’s culture. Wexford, too, declined to comment. “If they say ‘Rubensesque’ in their profile, they mean they’re a Botero.” Not long ago, I met with Mallinckrodt. He is six feet three, with a lanky, athletic build. Though he didn’t fear for his physical safety during the three years he worked at Dade, he nearly had a nervous breakdown. When he was fired, he almost found it a relief. He, too, was plagued by awful memories, among them an exchange that he had with an inmate who kept flinging his food tray at the window of his cell, as though it were a Frisbee. After failing to persuade him to stop, Mallinckrodt concluded that the inmate was in the throes of a psychotic episode. He also noted, with surprise, that there were no food stains on the window. Only later, when he heard about inmates receiving empty meal trays as a form of punishment, did he realize that the prisoner was outraged because the guards were starving him. “I was seeing inmate abuse, but I was labelling it as ‘Oh, he’s psychologically compromised,’ ” Mallinckrodt told me. In 2015, Mallinckrodt self-published a memoir, “Getting Away with Murder.” In one passage, a prisoner tells Mallinckrodt about an inmate who, after receiving an empty food tray, stuck his arm through the flap on his cell door, demanding something to eat. A guard grabbed the inmate’s arm; then another officer came over and kicked the door flap, smashing the arm again and again. Mallinckrodt talks to the victim, who shows him his bruises, and reports the incident. Nothing is done. 
 
 Harriet Krzykowski also had the impulse to document her worst experiences at Dade. Halfway through our first conversation, she handed me a manuscript of fifty-two single-spaced pages. She wrote it in feverish outbursts, she said, sometimes jotting down details on her arm when she didn’t have paper or a laptop nearby. She called the manuscript, which wasn’t finished, a “trauma narrative.” (She’d been seeing a therapist.) In it, she recalls seeing a guard repeatedly taunting an inmate by calling him Tampon, until the inmate flew into a rage. When Krzykowski asked the guard about the insult, he said, “He got his ass raped, and now he needs a tampon to stop the bleeding.” Krzykowski later spoke with a nurse, who confirmed that the inmate had been sexually assaulted. At our second meeting, Krzykowski showed me excerpts from a diary that a T.C.U. inmate had shared with her—scraps of paper that were covered in a looping, childlike script. The inmate was a convicted drug dealer with a range of physical and mental disabilities. At one point, he had been hospitalized after he had tried to swallow pieces of his wheelchair. He was a victim of childhood abuse, and his wife and two daughters had died in a car accident. This won him no sympathy from one of the guards, who called him a “loser” and once tipped him out of his wheelchair. Krzykowski said of the inmate, “This is a real person, with a real life.” Sometime later, I met Harold Hempstead, Krzykowski’s former patient, at the Columbia Correctional Institution, in Lake City, Florida. He had been transferred there in 2014, after his sister, Windy, convinced officials at Dade that his life would be in danger if he remained there. We spoke for an hour in a featureless gray room while a sergeant stood watch. Hempstead said that after Rainey’s murder several mental-health counsellors urged him to stop “obsessing” over the crime. One told him that he was being “delusional”; another cautioned him to keep any accusations “vague.” Hempstead acknowledged the pressure that mental-health counsellors in the T.C.U. were under. “Their hands were tied,” he said. But too many of them had internalized the view that the inmates in the unit deserved rough treatment. If more counsellors had been willing to stand up for the prisoners, he said, “the majority of that stuff wouldn’t have happened.” Hempstead told me that he had a confession to make. A few weeks before Rainey died, he had informed a guard that there appeared to be dried excrement on a Koran that Rainey owned. The guard seized the Koran and, over Rainey’s protests, threw it away. Rainey later confronted Hempstead and called him an “effing cracker.” Hempstead said that he regretted talking to the guard, because losing the Koran had caused Rainey to have a breakdown that made him a target of prison staff. The only therapist who had helped him with such feelings was Krzykowski, whom he affectionately called Ms. K. “She would actually listen,” he said. “She attempted to enroll me in some classes dealing with trauma.” He paused. “I really didn’t like to see her go.” Earlier this year, the Miami-Dade medical examiner delivered a copy of Rainey’s autopsy report to state prosecutors. The report has not been made public, but its contents were leaked to the media. It concluded that the guards at Dade had “no intent” to harm Rainey, and that his death was “accidental.” This was technically correct—the aim of the “shower treatment” was to punish and torture Rainey, not to murder him. But the report implicitly absolved the guards, at least legally. No criminal investigation was recommended. Howard Simon, the executive director of the Florida A.C.L.U., criticized the report, telling the Herald that it underscored the need for a federal investigation. At least eight other inmates in the T.C.U. endured abuse in a scalding shower. Among them was Daniel Geiger, who is now at the Lake Correctional Institute, near Clermont, Florida. When I spoke with his mother, Debra, who lives in North Carolina, she told me that she had not seen her son in several years, because prison officials had denied him visitation rights, claiming that he was dangerously unstable. She said that she had last talked to him in 2012, on the phone, shortly after he was transferred out of Dade. It was a brief conversation, and he appeared to have been overmedicated: he spoke with a slur and could not pronounce simple words. He told her that his weight had dropped from a hundred and seventy-eight pounds to a hundred and five. Although she was alarmed by this news, she did not suspect that he had been abused, only that “something was being hidden” from her. (The Department of Corrections says that she initially “asked about visitation,” but hadn’t actually attempted to schedule a visit. When she did make a request, according to department records, she was informed that her son was “not approved for visits at that time.”) “I would die, but I have a rent-controlled apartment.” I told Debra Geiger that, according to several sources, her son had been forced multiple times into the same shower where Rainey had died. He was also among the inmates who had been denied meals. “I’m heartbroken,” she said, her voice cracking. When we spoke again, a few days later, she told me that she had called the Lake Correctional Institute and learned that her son was being given two psychiatric medications, to which he was allergic. Later, she sent the facility a note from her son’s former psychiatrist, Dr. James Larson, confirming the allergies. She received a two-line response, saying that the information would be forwarded to the medical staff. She has no idea if the treatment has been discontinued. “It’s hard for me to digest all of this,” she told me. She compares the treatment of mentally ill inmates to the detention of suspected terrorists at Guantánamo. In late February, Geiger was finally permitted to visit her son. She described him to me as being “at death’s door,” a gaunt figure with sunken eyes who mistook her for his wife and growled at the guards when they called his name. His arms were skeletal—“no wider than my wrists,” she said—and there were deep-red marks on his neck. When she asked him what had happened at Dade, he peered up at the ceiling, pressed his face against the glass partition separating them, and said, “I don’t want to talk about it.” She said that when her son was taking the right combination of medications he was relatively stable—a point that she impressed on the warden before leaving. “I told him that I kept him more or less normal for thirty-three years, and you all have destroyed him in seven,” she said. 
 
 In September, 2014, Disability Rights Florida, an advocacy organization, filed a lawsuit charging the Florida Department of Corrections with subjecting mentally ill inmates at Dade to “abuse and discrimination on a systematic and regular basis.” According to the terms of a settlement reached last year, the Department of Corrections agreed to make several changes, including the installation of a new camera system at Dade, better training of guards, and the hiring of an assistant warden of mental health. One morning this past September, I drove to Dade to meet the new assistant warden, Glenn Morris. The prison is on the outskirts of the Everglades, on a two-lane road flanked by fields and by signs advertising alligator farms and airboat rides. Morris met me at the prison’s public entrance. We passed through a metal detector and beyond a heavy steel door that opened onto a cement path. After walking a quarter of a mile across the prison campus, we arrived at a cream-colored building with a sign saying “ transitional Care Unit .” The path wasn’t shaded and, although it was early, the heat was stifling. Much to my relief, the air-conditioning inside the T.C.U. was functioning well. (Krzykowski told me that when she worked there it was often broken.) The walls were a dull gray, but the place looked clean: an orderly in faded scrubs was sweeping the cement floor. We walked down a nurses’ hall and stopped at the entrance to the west wing, a cavernous chamber lined with single-person cells, each of which had a small rectangular window. Morris told me that the inmates were out in the rec yard. He pointed to several TV sets that had been installed recently. On one wall, an inmate had painted a mural—a cheerful ocean scene. “When I first got here, the mentality was ‘This is confinement,’ ” Morris told me. “I had to change that.” The Department of Corrections now has an “open cell” policy at Dade, which is supposed to allow lower-risk inmates to move around more freely. Earlier, Morris had introduced me to the unit’s major, a large man with a broad smile, and to several corrections officers. All of them were recent hires. When we crossed to the east side of the T.C.U., which houses inmates who are deemed more stable, a staff meeting was ending, and Morris introduced me to Cristina Perez. “She does a very good job,” he said. Dressed casually in sneakers and sweatpants, Perez extended her hand. “Nice to meet you. Oh . . . ,” she stammered, evidently recalling that we had spoken on the phone. She smiled uneasily and walked away. Afterward, in an office, I asked Morris if the desire to appease security might affect how well mental-health counsellors did their jobs. “Dr. Perez, I’m sure, tells her staff to report things to her,” he said. “And I’m very confident that if she found out something she would report it to us.” I said that I had heard otherwise. Morris rolled his eyes, telling me that he assumed my understanding came from a “disgruntled” ex-employee—meaning George Mallinckrodt. I said that other former employees had the same misgivings. “Obviously, that was way before my time,” he said. Morris came across as well-intentioned, but his assurance that inmates were getting their “basic needs” met was disputed by a source who spoke to me confidentially. Prisoners, I was told, still came to the inpatient unit of the T.C.U. and languished after being placed in what amounted to solitary confinement. Many prisoners received no treatment at all. In one case that was described to me, a young inmate afflicted with paranoia had been degenerating for more than a year. Though he was not disruptive, he had spent prolonged periods in lockdown, because he had stopped taking his medication. Nobody had encouraged him to try different medication; nobody had tried to engage him in activities that might have lessened his feelings of distrust. As a result, the source said, the patient was “undergoing a quiet decompensation where he just gets sicker and sicker.” The mental-health staff continued to defer to security, acquiescing when inmates were disciplined for misconduct that was clearly related to their illnesses. An inmate with diagnosed impulse-control problems had his privileges taken away after an outburst. Mental-health officials checked a box indicating that the inmate’s issues had played no role. Bob Greifinger, a professor at the John Jay College of Criminal Justice who studies mental-health conditions in prisons, told me that routine neglect is no less pernicious than flagrant abuse. “Most of the coercion that happens goes relatively unrecognized,” he said. “There are very few people who can step back and say, ‘Hey, wait a minute—the guards are trying to interfere with my taking care of my patients.’ ” One observer who sat in on a recent staff meeting at Dade said that the counsellors and the psychiatrists seemed “oblivious” of the mental-health needs of the inmates. ||||| NEW YORK (AP) — Six weeks after her arrival at Rikers Island, an argument over who should clean a jailhouse shower sent Candie Hailey to solitary confinement — known as "the bing." 
 
 It was the first time, but it would not be the last. 
 
 A month later, records show, she cursed and spit at a guard and resisted when she was put in a hold. Ninety-five days in the bing. She later got 70 days for cursing at an officer, splashing the guard with toilet water and refusing to stop. Among other infractions: fighting (40 days), disrespect of staff (30 days) and blocking her cell window (15 days). 
 
 Of her first 29 months in jail, Hailey served about 27 alone in a 6-by-10-foot cell, with a bed, a toilet and a few books to pass the time. When she did go outside, it was just for one hour in 24. And she had yet to be tried for any crime, let alone convicted. 
 
 At least eight times during her more than three-year incarceration, she would be taken to the hospital after suicide attempts in solitary that included trying to swallow hair remover product, pills and the chemicals inside an instant ice pack, banging her head on a wall and trying to electrocute herself by putting a phone cord in her cell's toilet. 
 
 Hailey could not abide solitary confinement. But that was the only place her jailers felt they could put her. 
 
 ___ 
 
 Candie Hailey's wretched stay at Rikers — detailed in official documents and hours of interviews — is a case study in solitary confinement and its consequences. 
 
 Many criminal justice experts say officials too often rely on solitary to punish inmates, disregarding the effect on troubled men and women like Hailey. Research has shown that solitary can be psychologically distressing, especially for prisoners who go into it with preexisting mental illnesses. 
 
 Even though long-term use of isolation is increasingly being challenged — in statehouses, the courts and even by President Barack Obama, who last month banned its use for juveniles as punishment for low-level infractions in federal prisons — it's still the most common correctional tool nationwide used to keep order. 
 
 Hailey, who was diagnosed at Rikers with a borderline character disorder, mood disorder and anti-social personality disorder, quickly adopted a perverse survival strategy: Act out and you get out, if only temporarily for treatment. 
 
 "I would take the feces and I put it all over me," she recalls. "I said, 'If you're gonna treat me like a dog, I'm gonna act like one.'" 
 
 ___ 
 
 Hailey believed she was treated unfairly from the moment of her arrival at Rikers' 800-bed, all-women's Rose M. Singer Center — Rosie's, as it's called. 
 
 Her arrest on attempted murder charges following a 2012 fight with three other women was widely publicized, with at least one city tabloid seizing on the fact that one of the women's 4-month-old baby girl was left with a skull fracture and a deep cut above her eye. Guards and fellow inmates gave her a scurrilous nickname: "baby killer." 
 
 When Hailey was examined after the eight suicide attempts, psychiatrists who saw her came to the same conclusion: She was manipulative, a malingerer, intentionally hurting herself to escape solitary. The cause of this behavior, they said, was her underlying personality disorder. 
 
 "I'm being treated as a criminal, but I am the victim," she told a mental health worker. 
 
 But Hailey wasn't a candidate for units for the most seriously mentally ill because she didn't have a diagnosis of severe depression, bipolar disorder or schizophrenia. So, more often than not, after her suicide attempts she was placed on suicide watch and sent back to the bing. The only mental health care she received in solitary consisted of brief consultations at her cell's door. 
 
 "I can't endure this abuse evermore," she wrote in a handwritten suicide note to her father in the summer of 2014. "The truth will come to light, while death shall set me free." 
 
 Hailey's monthlong trial last May ended with a verdict of not guilty. Hailey was free to return to the Bronx. 
 
 Jail officials wouldn't discuss Hailey's case specifically. But city Corrections Department spokeswoman Eve Kessler said officials have reduced the number of inmates serving their time in solitary by about two-thirds in the past two years, noting that "everyone in our custody deserves to be treated safely and humanely." 
 
 ___ 
 
 In more than three years Hailey spent in jail, she spent 2 1/3 years in solitary. And in the nine months since she was freed, she has struggled to break free from the trauma of her confinement. 
 
 "Honestly I think I'd be better off in jail," the now-32-year-old Hailey said after yet another failed trip to court to regain custody of her two children. "It's like a nightmare, like everyone's out there trying to get me." 
 
 She had reunited with her younger sisters and father and promptly dissociated from them; struggled to regain her welfare benefits and strove to complete a still-unresolved divorce. 
 
 Housing has been a continuing struggle. She cycled out of two different city shelters, got locked out of a $100-per-week room in the Bronx. By December, she had resorted to riding subway trains through the night. Twice since her release, she's tried to kill herself. And for months she stopped attending weekly counseling sessions 
 
 Just before the end of the year, Hailey gained placement in another apartment for people with mental health problems and agreed to return to counseling. But she was still fearful her cycle of problems would never end. 
 
 "I would say I've been through hell and back," she said. "My soul died but my body is alive."
– Guards at Rikers Island don't just neglect the mentally ill or let them bake to death, they also routinely brutally beat them, often without suffering any repercussions, a New York Times investigation has discovered. The Times uncovered a secret report compiled by a city department this year that found that 129 Rikers inmates suffered "serious injuries" in altercations with staff members over an 11-month span last year; 77% of those inmates had a mental health diagnosis. In most cases, the inmates were beaten while handcuffed. The Times investigated the incidents individually, and offer some disturbing details: When guards found Jose Bautista trying to hang himself, they saved him, but then allegedly threw him to the ground and punched him with such force that they perforated his bowel. It was one of five beatings noted in the report that followed a suicide attempt. Bautista needed emergency surgery, but guards took nine hours to drive him to the hospital—which is only 15 minutes away. When Andre Lane threw water or urine at guards, they allegedly handcuffed him to a gurney, wheeled him to a clinic that wasn't monitored by security cameras, and beat him so violently that the walls and cabinets were covered with his blood. After Brian Mack complained that guards were stealing inmates' food, a guard captain allegedly hit him in the eye with his radio, while another officer punched him in the jaw. He came away with a broken eye socket and jaw. Correction officials said he'd been in a fight with another inmate, but investigators noted no such fight was logged in prison records. None of the guards involved in any of the cases have faced criminal charges—or even administrative ones. Rikers has been under pressure to reform its treatment of mentally ill inmates—in January, for example, it announced it would stop putting the "seriously mentally ill" in solitary, though the Times notes that classification applies to a small segment of the population. Last week an oversight board said the newly-appointed city jail commissioner had in June illegally sent as many as 47 mentally ill Rikers inmates to solitary without consulting clinicians, the AP reports.