A new technology is getting a lot of attention — and for good reason — at the brand-new Starbucks by the outlet malls in St. Johns County. 
 
 A video posted on Facebook shows a customer named Rebecca King using sign language for an order -- and barista, Katie Wyble, quickly signs back. 
 
 Wyble says she's had a "passion for sign language since I first saw a teacher use it when I was in preschool." Wyble used a two-way video screen to see King, and the duo quickly completed an order for two coffees. 
 
 King's video of the encounter went viral overnight. The video was just posted Tuesday, and it has more than 1 million views and over 65,000 shares. 
 
 “Share it away," King said on Facebook. "We can change the world!” 
 
 “I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble said. “I hope it helps make more people aware of what they can to do serve others in their communities.” 
 
 St. Augustine is known to have a large deaf and blind community. Action News Jax spoke to Professor Tiri Fellows, who is deaf and teaches American Sign Language. She had a translator tell us what she thought about this technology. 
 
 
 
 “I think it's awesome because it gives the deaf opportunity to order in a different way through the window,” Dr. Fellows said. 
 
 Dr. Fellows says going through a drive-thru without a device like this is such a hassle for the deaf or hearing impaired. 
 
 
 
 She says its about time someone created this device to help them. 
 
 
 
 “It’s about time,” Dr. Fellows said. “My friends from Arizona saw that on Facebook, Illinois Texas — they all reposted that video.” 
 
 
 
 Dr. Fellows hopes the video continues to spread on social media so other businesses will want to get the technology as well. ||||| For members of the deaf community, ordering food or drinks at a drive-thru can be a frustrating, or even impossible, experience. But as one deaf woman recently discovered, Starbucks is trying to make this feature accessible for customers with disabilities -- with the help of a little technology. 
 
 On Tuesday, 28-year-old Rebecca King of St. Augustine, Florida, uploaded a video to Facebook which reveals what happened during her visit to a local Starbucks drive-thru. 
 
 The video shows King driving up to the ordering kiosk. A woman’s voice emits from the intercom. 
 
 "Hi, welcome to Starbucks," the woman says. "What can we get started for you today?" 
 
 King does not respond and waits in her seat. A few moments later, a Starbucks barista appears on a monitor. 
 
 King begins to communicate with the woman using sign language, and the barista signs right back. 
 
 "Starbucks! This is what I’m talking about!" King wrote in her Facebook post, which has been watched more than 4.9 million times to date. "Share it away! We can change the world!" ||||| Starbucks opened its first signing store in Malaysia in 2016. The new D.C. location will be the company's first signing store in the United States. (Courtesy of Starbucks) 
 
 Starbucks has more than 8,000 stores nationwide. One of them will soon be run entirely in American Sign Language. 
 
 Starbucks’s first signing store in the United States will hire 20 to 25 deaf, hard-of-hearing and hearing people with the requirement that they be proficient in American Sign Language. Roughly 200 current employees identify as deaf or hard of hearing, according to a company representative, including at Starbucks stores, roasting plants, and regional and corporate offices acround the world. Now Starbucks says the store — set to open in Washington in October — will boost hiring and accessibility for deaf and hard-of-hearing employees and customers alike. 
 
 “This is a historic moment in Starbucks ongoing journey to connect with the deaf and hard of hearing community, hire and engage deaf and hard of hearing partners, and continue to find ways to be more inclusive, accessible and welcoming to all,” said Rossann Williams, Starbucks’s executive vice president of U.S. retail. 
 
 The store will open near Gallaudet University, a 150-year-old institution and the world’s only university designed for deaf and hard-of-hearing students. The campus of 1,900 students is located in northeast Washington, a quick walk from blocks of restaurants and bars along the bustling H Street corridor. 
 
 The store will feature art and a mug designed by a deaf artist. Deaf employees will wear aprons that show “Starbucks” spelled in sign language. Hearing employees proficient in sign language will wear pins showing they can sign. 
 
 A visual display will walk customers through their orders, and a similar display will show them that their orders are ready, in place of baristas calling out a name or order. 
 
 Howard Rosenblum, chief executive of the National Association of the Deaf, said American Sign Language is one of the most-used languages in the country and is not limited to deaf people. He said the store is one way for businesses such as Starbucks to bring people together so they can learn how to communicate with one another, whether they are deaf or hearing. 
 
 “Starbucks’s first signing store can show other corporations that including deaf people is good for business and can increase its market share,” Rosenblum said. “Hiring deaf people or people with disability should not be viewed as a charity but as a way to improve a corporation’s reach across different segments of the market.” 
 
 In 2014, Washington City Paper highlighted how the neighborhood around Gallaudet has become more inclusive to deaf and hard-of-hearing patrons. Restaurants and bars are hiring more workers who are proficient in sign language, with one even hosting a sign-language trivia night. 
 
 The store mirrors Starbucks’s first signing store, which opened in Kuala Lumpur, Malaysia, in 2016. The store hired, trained and coached deaf employees, taught sign language to hearing employees, and opened with nine deaf partners. 
 
 At the Malaysia store, customers place orders using a menu card that they mark up and hand off to a barista. Deaf partners hand-write notes to interact with customers. Customers see that their beverages are ready when a screen displays a number that matches one on their receipts. 
 
 A video announcing the signing store shows deaf Starbucks employees sharing how long they have worked for Starbucks and their roles within the company. One former employee named Kevin, who is blind and deaf and worked as a consultant on the D.C. signing store, said that a group of Starbucks employees went to Malaysia in 2017 to learn how to model that store in the United States. 
 
 Inclusion of deaf customers and partners is yet another goal Starbucks has announced in the past few months. After two young black men were arrested at a Philadelphia store in mid-April, Starbucks said it would close 8,000 stores nationwide for an afternoon of racial-bias training at the end of May. Starbucks also crafted new guidelines allowing customers to sit in stores and use the restroom without making a purchase, and outlined when employees should (and should not) call 911. 
 
 After the training, Starbucks committed to monthly trainings over the next year on issues related to bias and discrimination. Still, it remains to be seen how Starbucks will achieve the “full-scale racial equity overhaul” called for by outside experts. 
 
 Read more: 
 
 ‘He talked to me like I was a rabid dog’: CVS employees call 911 on black woman trying to use a coupon 
 
 Starbucks’s ‘full-scale racial equity overhaul’ will take more than an afternoon, outside review says 
 
 Patagonia is giving its workers Election Day off — and says you should, too 
 
 ‘The Internet doesn’t call you back’: AAA’s case for more human travel agents
– A Florida Starbucks has made it easy for deaf customers to order at the drive-thru—and video of one deaf woman's experience has been viewed more than 6.5 million times since she posted it on Facebook Tuesday. "Starbucks! This is what I'm talking about!" wrote Rebecca King. The 28-year-old tells First Coast News she was surprised on Monday when she drove up to the St. Augustine Starbucks ordering window and a barista appeared on a two-way video screen to take her order via sign language. She went back the next day to record video of her doing the same thing. "It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!" says King. "We all want to have that at every drive-thru in the world." The barista is 22-year-old Katie Wyble, who tells Action News Jax she's had a "passion for sign language since I first saw a teacher use it when I was in preschool"; she continued to study it in grade school, high school, and college. "I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble adds. “I hope it helps make more people aware of what they can to do serve others in their communities." St. Augustine has a large deaf community and the Starbucks in question is brand-new. It's not clear whether other Starbucks locations have the same capability, but the Huffington Post notes that at least two other chains, Culver's and Subway, have installed their own technology to help deaf customers order.