Measuring patient satisfaction with anaesthesia: perioperative questionnaire versus standardised face‐to‐face interview Effect of general anesthesia during GI endoscopic procedures on patient satisfaction Does a postoperative visit increase patient satisfaction with anaesthesia care? Patient satisfaction for carotid endarterectomy performed under local anaesthesia. Disseminating information using an anesthesiology consultant report: impact on patient perceptions of quality of care.
Background : Patient satisfaction represents an essential part of quality management . Measuring the degree of patient satisfaction can be achieved with a variety of tools such as postoperative visits and patient question naires . The primary aim of this study was to quantify the degree of patient satisfaction with anaesthesia . A secondary aim was to compare the question naire technique with st and ardised face‐to‐face interviewing Aim To compare the conventional GI endoscopy and using general anesthesia during the procedure regarding the satisfaction and acceptance  among Iranian patients . Background Ability to measure and assess the patients ’ satisfaction with colonoscopy and upper endoscopy will improve the quality of health care provided by gastroenterologists and thus result ing in better acceptability of endoscopy . Patients and methods In a prospect i ve , multicenter , non-r and omized clinical trial 756 patients were included between 2009 and 2010 . A satisfaction developed question naire was answered by the patients who were c and i date for elective upper and /or lower GI endoscopy within 72 hours after the procedure . Total satisfaction score was measured and compared between endoscopy patients with and without anesthesia . Different variables analyzed in order to find the influencing factors in patient satisfaction during the endoscopic procedures . Results The mean age of patients was 40.7 ± 15.1 years and 59 % of them were female . Overall , 50.5 % of patients underwent general anesthesia during the endoscopic procedure . There was a significant correlation between education level and satisfaction with the endoscopy . Also , anesthesia during endoscopy significantly increased the total satisfaction score of the patients ( OR= 2.07 , 95 % CI : 1.24 - 2.9 , P < 0.0001 ) . Conclusion The level of patient 's education and using anesthesia during GI endoscopy were two factors influencing the total patient satisfaction with the endoscopic procedures . Thus , we suggest using anesthesia for GI endoscopic procedures BACKGROUND ' Continuity of personal care by anaesthetist ' , as defined by a single anaesthetist providing preoperative evaluation , performing anaesthesia , and delivering a postoperative visit to the patient , has been shown to be a major factor for patient satisfaction with anaesthesia care . This prospect i ve r and omized study investigated whether a single postoperative visit increased the patient 's perception of ' Continuity of personal care by anaesthetist ' and hence satisfaction . METHODS In Group 1 , the same anaesthetist who conducted anaesthesia  visited the patient on the first postoperative day . In Group 2 , a  nurse anaesthetist who did not participate in anaesthesia delivery made a postoperative visit to the patient . Patients in Group 3 were not visited . Patients received a previously vali date d question naire after discharge from hospital . RESULTS The negative patient response created by the perception of not being visited after operation by the attending anaesthetist was 13.5 % ( 95 % CI ± 6.9 ) , 69.2 % ( 95 % CI ± 10.3 ) , and 77.1 % ( 95 % CI ± 9.1 ) in Groups 1 , 2 , and 3 , respectively , with 1 vs 2 and 1 vs 3 ( P < 0.001 ) being significantly different . The negative patient response for ' Continuity of personal care by anaesthetist ' was 40.0 % ( 95 % CI ± 5.3 ) , 48.8 % ( 95 % CI ± 5.6 ) , and 55.5 % ( 95 % CI ± 5.3 ) in Groups 1 , 2 , and 3 , respectively , with 1 vs 3 ( P < 0.001 ) being significantly different . CONCLUSIONS Perception of the anaesthetist and satisfaction with ' Continuity of personal care by anaesthetist ' were significantly increased by the introduction of a single postoperative visit by the anaesthetist compared with no visit at all . Overall satisfaction with anaesthesia was unchanged OBJECTIVES To develop , vali date and use a procedure specific question naire to evaluate patient experience and satisfaction following  carotid endarterectomy ( CEA ) under either general ( GA ) or local anaesthesia ( LA ) .  METHODS Twenty post-CEA patients were interviewed . Data were content analysed and recurrent themes used to generate the specific carotid endarterectomy experience question naire ( CEA-EQ ) . The CEA-EQ consists of 15 pre-op and 13 postoperative questions . Validity was established by correlation with the FRS Patient Satisfaction with Surgical Services ( SSSQ ) and State form of the State Trait Anxiety Inventory ( STAI-S ) in 69 patients ( 35 LA , 34 GA ) . Subsequently 88 patients r and omised to GA CEA and 88 to LA CEA received the CEA-EQ . A local anaesthetic intraoperative experience question naire ( LA-EQ ) was also developed and given to LA patients only . RESULTS Validity was confirmed through significant correlations with the STAI-S ( r=0.67 , p<0.001 ) and the SSSQ ( r=0.44 , p<0.001 ) . In the r and omised prospect i ve study response rates were greater than 90 % . Overall experience and satisfaction with CEA  was high . There was no statistically significant difference in anxiety , satisfaction or overall experience between anaesthetic techniques . LA CEA was associated with a significantly better perception of recovery . The majority of LA patients found the procedure acceptable . CONCLUSIONS The CEA-EQ is a valid tool to assess qualitative aspects of CEA patient care . Overall satisfaction and experience with CEA is good and not related to anaesthetic technique . LA CEA is not associated with any increased anxiety , is tolerated by the majority of patients and is associated with a better perception of recovery STUDY OBJECTIVE To determine if providing an Anesthesiology Consultant Report ( ACR ) to patients would result in enhanced patients ' perceptions of their knowledge about their care and improve their perception of the quality of their care . DESIGN R and omized , unblinded study . SETTING Outpatient center associated with tertiary care center . PATIENTS 371 out patients without adverse anesthetic events . INTERVENTIONS Patients were r and omized to receive either routine discharge instructions or routine instructions and an anesthesia discharge summary ( ACR ) . MEASUREMENTS AND MAIN RESULTS Short question naire with discharge packet regarding knowledge of anesthetic and questions regarding satisfaction and perceptions of quality of care was distributed . The patients in the group that received an ACR were more satisfied with the management of their pain and other symptoms ( p < 0.05 , by Wilcoxon rank sums ) and were more satisfied overall with the quality of the anesthesia care ( p < 0.01 , by Wilcoxon rank sums ) . Taken another way , significantly more patients deemed the quality of their anesthetic care as excellent in the ACR group compared to control ( 83 % vs. 67 % , p < 0.01 ) . CONCLUSIONS Providing patients , with uneventful anesthetic courses , with information regarding their anesthetic care , in the form of the ACR , results in improved perceptions of the quality of care
This evidence review aim ed to conceptualize patient satisfaction with  anesthesia care ( PSAC ) , which has been linked to reimbursement , competency evaluations , and litigation ; to describe factors affecting PSAC ; and to develop provider recommendations to enhance PSAC .
High levels of PSAC are reported using a variety of methods .
Studies evaluating patient perioperative experiences document that fear and anxiety with prior patient experiences have an impact on anticipatory anxiety .