This is characterised by early adopters, majority early adopters, majority late adopters and laggards or late adopters. On the supply side, the diffusion of the public service innovation under service integration in the CSCs implies that government agencies and departments receive communication or some form of signalling from the centre’ so as to adopt the option of providing their services within one-stop shops. The resulting distribution is thus expected to be a right-skewed distribution curve, with more public agencies and departments bringing their services in the early adoption phase. The last few laggard supply-side adopters would therefore represent those departments and agencies offering complex services, whose integration requires more time, technological adjustments and significant capital outlay.