They are sporadically involved through subscribers’ surveys undertaken by operators or are asked to report on their satisfaction/dissatisfaction over the quality of service on an ad hoc basis. Nevertheless, their use is not systematic, and their results are not publicly available. Overall, discussions on tariff setting, quality standards and performance monitoring remain the sole prerogative of central authorities and water companies, and do not involve civil society. Large scientific institutions have been reinventing themselves as NGOs and have become active in advocacy as they have prestige and scientific knowledge.