For example, since issuance of a voter card is dependent on being a holder of a national identity card, having the two service points under one roof increases the chances that new ID holders will also take up voter cards. Moreover, as originally designed, most government offices do not have the open office plan that characterises most Huduma Centres. For example, acquisition of documents that previously took days or weeks in paper-based processing now takes only a few hours, most of which are spent in the queue, given high demand for such services.