Requests for information that is in the possession of other organizations should be transferred to the relevant organizations within two w'orking days and the requester should be informed of this. Also, the Law specifies that requests to which a response can be provided immediately shall be resolved and responded to immediately. Complaints submitted to upper level bodies are regulated by the 1995 Law on Resolving Complaints made by Citizens against Civil Servants and State Bodies, the 2015 Law' on General Administrative Procedures and 2002 Law on Civil Procedures.