Internet plays an increasingly important role in the political communication between citizens and institutions of the European Union. There are the potentials and constraints of the Internet in terms of mediating or facilitating the communication processes for citizens. The World Wide Web may contribute to the democratization of the Union.  Nonetheless it appears that the right communication policy of the EU institutions is essential in this context. The results of content analysis of the European Commission’s websites allowed to indicate main trends in the EU communications. Application of such techniques as simplifi cation, visualization, personalization, dramatization and polarization redounds to the changes in political communication in the EU. Prevalence of techniques that aim to increase communication attractiveness – being in thrall to the rules of marketing – may have a negative impact on civic participation in the political processes in the EU and also on the institution of European citizenship