The availability of such services has led to the effort being made to develop the u-Pustaka ecosystem in order to transform public service delivery for the benefit of citizens requiring information and knowledge, irrespective of location or time of day. The development of u-Pustaka is further encouraged by the existence of the government's "No wrong door policy", which creates a high level of expectation of excellent government services to be delivered to the public byall government servants. The expectations and needs of citizens with respect to information in today’s world, which requires rapid decision-making, especially by people on the move, have transformed the public library into the main enabler for achieving this task.