SummaryThe last two decades have seen information systems featuring prominently in calls for the modernisation of the UK social care system. However, critics have maintained that these systems are of limited value to social care professionals whose design and implementation is driven by a preoccupation with performance management and a culture of professional audit and accountability, precepts of ‘managerialism’. However, this area of research has often suffered from lack of focus on how technological changes affect public administration and service delivery and often characterises technology as a politically neutral tool detached from its socio-political context whilst also ignoring the strategic predispositions of human service professionals.FindingsThis research was conducted in three local authorities in England. Using the ‘technological affordance’ perspective, we contend that the way social workers interact with Integrated Children’s System is shaped by the discord between socio-historically evolved...