At the micro level they can focus capacity development on project stakeholders. With governments they can support its capacity to respond more effectively to citizens’ demands. At the country level they can support the development of a broad knowledge base on voice and accountability, empowerment and pro-poor growth, including a strong endogenous capacity for diagnosis, policy choices, monitoring and evaluation of highly context-specific issues and processes. For example, regarding legal empowerment, donors can support the demand side through awareness-raising campaigns and the provision of grassroots legal services, but major change will only occur when governments are willing to improve the supply side of justice delivery services and their institutional response to rights violations. Donor support for capacity building in state institutions thus often includes support for Ombudsmen and one-window-service offices, as well as the creation of consumer groups (Good Practice Note 6.