Some examples for the Netherlands are reported in Box 3.14. Increasingly, other PES across the OECD use digital channels for more complex services or are in the process of testing or developing those. For instance, the PES in the Flemish-speaking part of Belgium uses a mixture of online training modules and live classroom training for some of its training programmes, while the Estonian PES allows customers to contact it using Skype (EC, 2014c). In 2015, the Swedish PES plans to launch an online version of its “speed dating” meetings between jobseekers and employers, which are currently held at local PES premises (see above). This has the potential to cut costs (travel costs, premises) for all parties involved and may be more appealing to some client groups (EC, 2014a). While still complex, the evaluation of client satisfaction with new services maybe the easier aspect.