The study recommended better structuring of information provision so that it is more manageable and is provided when most needed. Workers under notice of redundancy are also referred to career guidance services offered by the NCS under the Rapid Response Service. A key feature of Universal Credit is that the benefit amount reduces only gradually as recipients earn more from paid work - so incentives to work remain high. Under Universal Credit, benefit recipients are assigned to Work Coaches who provide personal support to move into work or to find a better job that makes better use of the recipient’s skills. The Universal Credit full service is currently being rolled-out nationally and the effectiveness of Work Coaches is one of the elements being examined in a randomised control trial. But due to short-sightedness or the concern that training firms will have their workers “poached” by non-training ones, employer investment in education and training may be lower than what is socially optimal, and in particular, may be limited to the provision of firm-specific training which is less transferable.