Furthermore, the turnover rate in both hotels is lower than the industry average. The employee, meanwhile, gains higher levels of skills and develops pride in their work. These examples show how training can play a significant role in generating value for the guest in an industry where a relatively low-skill, low-wage workforce is employed. Globally, around 80% of the tourism workforce is located in SMEs (ILO, 2010c). Almost half of people employed in hotels and restaurants (47.5%) in OECD countries for which data is available work in enterprises employing fewer than 10 people (compared with 31.2% in the economy as a whole), with almost three quarters (72.6%) working in enterprises employing fewer than 50 people (compared with 50.9% in the overall economy).