Despite the importance of human capital in delivering quality, competitive tourism services, less attention has been paid to identifying new ways of organising and managing human resources within the sector to support innovation, boost productivity and enhance competitiveness. The hospitality sector - accommodation and food service activities - is used as a proxy for tourism, in the absence of more detailed and comparable information on tourism related employment. Tourism is composed of many branches and also includes the activities of travel agencies and tour operators, passenger transportation and cultural, sport and recreational services.