Few countries achieve this in their performance measurement systems with the notable exceptions of Australia, Germany and Switzerland. In Germany, local offices are clustered according to their labour market conditions and local office performance is then benchmarked within those clusters (Blien et al., Australia and Switzerland use a rich set of jobseeker characteristics and survey information on local labour market performance to compare local office performance on a regression-adjusted basis (OECD, 2013, Chapter 3). Evaluation is crucial to ensure effective and efficient spending of public resources.