The outcomes of the first two sessions were documented in the form of a Policy Recommendation Paper, which reflects the voice of the water user community to support governmental bodies’ efforts to shape policies to needs and expectations. A concrete outcome is the Azraq Groundwater Action Plan, established and approved by the MWI and the Highland Water Forum Steering Committee in February 2014. This innovative multi-stakeholder initiative could also provide a platform where public, private and not-for-profit actors can share their concerns on service provision, especially as its mandate for the coming years is being discussed.