Companies have new ways of doing business, and digital platforms now provide services that used to be the bread-and-butter of retailers, travel agents, banks and trade and investment support institutions (TISIs). These changes are creating immense opportunities for many. At the same time, however, they pose risks to economic growth and inclusiveness where the business ecosystem is not set up to harness the power of new technological possibilities. In many places these institutions are either entirely public or are public-private non-profit service providers.