Purpose – This paper aims to investigate public sector reform (PSR) initiatives in Kazakhstan, and how such reform efforts have helped the government to be more responsive to the needs and demands of the citizens.Design/methodology/approach – The paper examined four key PSR initiatives: decentralization, Civil Service reform, e‐governance, and civil society in improving governance in post‐Soviet Kazakhstan.Findings – In light of Kazakhstan government's efforts to reform the public sector, the study finds that substantial progress has been made in improving its service delivery systems and enhancing good governance.Research limitations/implications – The study is an investigation of four out of several PSR initiatives aimed at improving good governance.Originality/value – The study provides insights into how aspects of PSR can be fundamentally useful in promoting good governance.