Developing-country enterprises using ICT had better performance compared with enterprises that did not use ICT, with notable improvements in enterprise growth, profitability, investment and productivity (table 11.1). The extent to which an enterprise gains from enhanced access to different ICTs depends on its needs for information, storage and communication, which in turn are affected by its size, industrial sector, location and workforce skills. Based on data from Investment Climate Surveys 2000-2003. It is furthermore influenced by the business skills of managers, the availability of personnel trained to use and maintain the equipment, and the availability of additional information sources that enable improved decision-making in procurement and other business processes.