Genuine change based on critical self-reflection will be required. That means changes in how we behave, not just superficial adjustments to existing processes, systems and formats (2009). Accordingly, the South African intergovernmental system is being reconfigured to foster alignment with the new national performance management system that is at the heart of the new government’s focus on improving service delivery that includes 12 outcome indicators (Box 3.2). This builds upon a series of legislative measures to stimulate intergovernmental co-operation.