Reforms can occur in political, economic, social and administrative domains and contain ideas about problems and solutions and are typically understood as initiatives driven from the top of a system or organisation. This defines innovation as “the implementation of a new or significantly improved product (good or service) or process, a new marketing method, or a new organisational method in business practices, workplace organisation or external relations” (see Box 1.2). In this definition, implementation refers to the introduction of a product to the market, or the actual use of processes, marketing methods and organisational methods.