This project consisted in upgrading infrastructure, providing housing improvement loans and building capacity in four selected cities which led to the upgrading of 295 low-income areas, benefiting 2.5 million people. This demonstrated the benefits of a more flexible approach to informality, and of trying to enable people to stay in their homes through upgrading. Following the success of the project, the government upscaled it in 2009 into the National Urban Upgrading Programme to 2020. The programme covers 95 cities of Class IV and above, which has reached 90 000 households, servicing unplanned housing areas and providing financial assistance for housing improvement and tenure regularisation (World Bank, 2015b).