This programme provides a practical approach to reduce electricity costs to users while delivering broad social and environmental benefits. Provision of courses on managing household budgets increases the consumer's ability to pay for essential services such as electricity, while communicating the benefits of electricity increases the use of electric devices [e.g. lighting, refrigeration mechanical power) and thus ensures demand, which improves investment conditions. It can be mitigated by introducing penalty and reward systems (ESMAP, 2007), but smart metering may offer a more efficient approach.