This information gap will lead to poorer treatment options for patients, and a lack of understanding for patients. As primary care practitioners in a number of countries are being asked to do more and deliver a wider range of services for mild-to-moderate mental illness - many GPs are being asked to delivery cognitive behavioural therapy, for example (see Table 2.5) - levels of confidence in the ability to effectively care for patients -will make the difference between poor, average and excellent quality of care. Effective care at a primary care level includes appropriate diagnosis of disorders, initiation and management of treatment, referral and case management, and the long-term management of some cases of mild-to-moderate disorders using the principles of chronic disease management (Ford et al.,