Mandatory interviews may have positive employment impacts through a threat effect -i.e. However, for the successful delivery of counselling services, the quality and individualisation of content is key. Across the OECD, the PES aims to have a strong market position as a job broker, by offering vacancy databases, referrals of appropriate candidates and other more specialised services to employers. Technology is changing the way people interact with each other and the world around them and the PES is no exception to this.