It was initiated in early 2015, in partnership with IBM and Institut Teknologi Bandung (ITB), one of the top universities in Indonesia, and is similar to other existing command centres in Japan and Korea, aiming to improve public services. The centre consists of a digital control board that allows city staff to remotely monitor traffic and manage crisis situations in the city (in case of accidents, crime, etc.). Fifteen operators from the Bandung Telecommunication and Information Agency work permanently in the Command Centre, but it is also accessible to other city departments, such as fire brigades, police officers and transport agencies.