The person appears to be a/an East Asian Male, approximately 20 to 29 years old.
The company should conduct a thorough investigation into the delivery issue and proactively communicate with the customer to understand the problem. It is essential to apologize for the inconvenience and offer a suitable resolution, such as a full refund or a discount on future purchases. Additionally, the company should analyze the root cause of the delivery failure to improve its logistics and customer service processes, ensuring better service in the future.
The company should conduct a thorough investigation into the delivery issue and proactively communicate with the customer to understand the problem. It is essential to apologize for the inconvenience and offer a suitable resolution, such as a refund or discount. Additionally, the company should analyze the root cause of the delivery failure to improve future operations and enhance customer trust.