The person appears to be a/an East Asian Male, approximately 40 to 49 years old.
Here are the steps to fix your washing machine based on your previous experience: 
1. Start by troubleshooting to identify the specific issue. 
2. Check if you have the right tools and any replacement parts you might need. 
3. If you need parts, order them promptly. 
4. Carefully disassemble the washing machine to access the faulty components, then replace them. 
5. Reassemble the machine and run a test cycle to ensure everything is functioning properly.
Here are some steps you can follow to troubleshoot and fix your washing machine: 
1. Start by identifying the issue through some basic troubleshooting techniques. 
2. Check if you have the right tools and any replacement parts you might need. 
3. If you need parts, order them online or visit a local store. 
4. Carefully disassemble the washing machine to access the faulty components, then replace them. 
5. Reassemble the machine and run a test cycle to ensure everything is working properly.