The person appears to be a/an White Female, approximately 30 to 39 years old.
Dear Valued Customer,

Thank you for reaching out to us regarding your recent order. We sincerely apologize for the delay in the delivery of your shoes. We understand how important it is for you to receive your order promptly, and we are currently investigating the situation. 

Please rest assured that we will provide you with an update as soon as we have more information. We appreciate your understanding and patience during this time.

Warm regards,
Company Name
Dear Valued Customer,  

Thank you for reaching out to us regarding your recent order. We sincerely apologize for the delay in the delivery of your shoes. We are currently investigating the issue and will provide you with an update as soon as possible.  

We appreciate your understanding and patience during this time. If you have any further questions or concerns, please feel free to contact us.  

Warm regards,  
[Your Name]  
[Your Position]  
Company Name