The person appears to be a/an White Female, approximately 20 to 29 years old.
Dear Valued Customer,  
Thank you for reaching out to us regarding your recent order! We sincerely apologize for the delay in the delivery of your stylish shoes. We are currently investigating the situation and will provide you with an update as soon as possible. Your patience is greatly appreciated, and we are committed to resolving this issue promptly.  
Thank you for choosing our store!  
Best regards,  
[Your Name]  
Company Name
Dear Valued Customer,

Thank you for reaching out to us regarding your recent order. We sincerely apologize for the delay in the delivery of your shoes. We are currently investigating the situation and will provide you with an update as soon as possible. Your patience is greatly appreciated as we work to resolve this matter.

Thank you for choosing our store, and we look forward to serving you better in the future.

Warm regards,
Company Name