The person appears to be a/an Middle Eastern Male, approximately 20 to 29 years old.
The company should implement a thorough investigation into the delivery issue and proactively communicate with the customer to understand the problem. It is crucial to not only resolve the immediate issue but also to enhance customer relations by offering an apology and suitable compensation, such as a refund or discount. Additionally, the company should analyze this incident to improve future delivery processes and customer service strategies.
The company should conduct a thorough investigation into the delivery issue and proactively communicate with the customer to understand the problem. It is essential to apologize for the inconvenience and offer a suitable resolution, such as a refund or discount. Additionally, the company should analyze the root cause of the delivery failure to improve future service and prevent similar issues.