The person appears to be a/an Latino_Hispanic Female, approximately 30 to 39 years old.
Estimada [Nombre],

Lamentamos sinceramente la demora en nuestra respuesta. Nuestro equipo técnico está trabajando arduamente para garantizar que todos nuestros clientes tengan la mejor experiencia posible. Entendemos tu frustración y te agradecemos por tu paciencia y comprensión.

Con cariño,
[Nombre]
Dear [Name],

I sincerely apologize for the delay in getting back to you. Our team is diligently working to address your concerns and ensure that you have a positive experience with us. I truly appreciate your understanding and patience during this time.

Warm regards,
[Your Name]