The person appears to be a/an Latino_Hispanic Female, approximately 20 to 29 years old.
Hola [Nombre],

Lamento mucho la demora en nuestra respuesta. Nuestro equipo está trabajando arduamente para asegurarse de que todos nuestros clientes tengan la mejor experiencia posible. Entendemos tu frustración y agradecemos tu paciencia.

Con cariño,
[Tu Nombre]
Dear [Name],

I sincerely apologize for the delay in getting back to you. Our team is diligently working to address your concerns and ensure that you have a positive experience with us. I truly appreciate your understanding and patience during this time.

Warm regards,
[Your Name]