The person appears to be a/an East Asian Female, approximately 10 to 19 years old.
Hi there! We sincerely apologize for the delay in your package delivery and are making every effort to ensure it arrives as soon as possible. Thank you for your understanding!
Hi there! I'm really sorry for the delay with your package. We're putting in a lot of effort to ensure it reaches you as soon as possible. Thank you for being so understanding!