The person appears to be a/an East Asian Female, approximately 20 to 29 years old.
Dear valued customer, we sincerely apologize for the delay in your shipment. We are dedicated to resolving this issue and are working diligently to get your order to you as quickly as we can. Thank you for your understanding and patience.
Hi there! I’m really sorry for the delay with your package. We’re working hard to ensure it arrives as soon as possible. Thank you for your understanding!