The person appears to be a/an East Asian Female, approximately 20 to 29 years old.
Dear valued customer, we sincerely apologize for the delay in your shipment. We are dedicated to resolving this issue and are working diligently to get your order to you as quickly as we can. Thank you for your understanding and patience.
Hi there! We sincerely apologize for the delay in your order and are putting in our best efforts to deliver it to you as soon as possible. Thank you for your understanding!