The person appears to be a/an East Asian Female, approximately 10 to 19 years old.
Hi there! We sincerely apologize for the delay in your package delivery and are making every effort to ensure it arrives as soon as possible. Thank you for your understanding!
Dear valued customer, we sincerely apologize for the delay in your shipment. Rest assured, we are working diligently to get it to you as quickly as we can. Thank you for your understanding and patience.