system
A chat on subreddit /r/wallstreetbets
human
I basically copied the language in their form letter that told me I owed $39, but said that due to their error I was forced to spend $2 of my own money to correct their mistake and expected it be reimbursed.  My friends told me I should have hit them for postage too.

gpt
And your hourly rate spent to correct the issue, rounded up to the nearest hour.