system
A chat on subreddit /r/wallstreetbets
human
Man the dumb bitch that emailed me back told me i dont know how options work and the price didnt change because no one had traded the option yet - on Disney the morning after their earnings. 
  
 I'm not a pro but im not a fuckin retard either. Seems like they either have customer service reps who dont even trade or are just counting on the users being noobs and believing whatever they are told. Maybe both.

gpt
i'm told the former is common in the industry: reps who only know about the product in passing.