system
A chat on subreddit /r/pcmasterrace
human
Fair warning. A friend of mine got a Cyberpower PC with a water cooled 2080 TI (a few years ago). The card fried, so he called their Tech Support, and they told him to send the card for warranty. He specifically asked "you want me to remove the card from the water cooler block and send it in?" and they said "yes please". So my friend, not too PC savvy, asked me for help.

We took it apart and I found the issue: Idiots did not use thermal pads on the Video RAM chips. Instead, they put a rice sized bit of paste, which the water block, of course, was not designed for, so it only barely made contact with the chips. I took pics of everything and we sent the card, with the pics.

2 months pass by, No word. My bud calls them. "Oh, you sent you card in? no, we needed the whole PC! please send in your entire PC". 

Fine, they ship the card back, we put it together again, and now send them the ENTIRE 50lb PC, well packed with foam, and a drained pump/rad and water lines.

Another 2 months pass by. No word. My bud calls'em. "Oh, sorry we don't have any replacement cards right now, you'll have to wait". Fine, we wait another month, then call again. "Oh, we checked it and it looks like you removed the card from the water block, this voids your warranty, and we can't do anything for you. All we can do is send you your PC back now". By this time my buddy already bought a new PC, one I helped him build instead of these prebuilt garbage PC's. So they send it back, and my buddy goes "look, I don't need this anymore, wanna give me $200 for it as-is? only the GPU had problems". So I'm like "sure that works for me".

And that's the PC I'm typing from right now, lol. Needed a new GPU (spent $2k on a Water cooled 3090 back in the scammer days), and I removed the custom loop and bought an InWin CPU cooler. for $100. Had it for 2 years now, running like a champ.

But I will NEVER buy anything from CyberPower, and I will always make sure I let people know of that horrible experience.
gpt
Thanks so much for letting me know.