system
A chat on subreddit /r/wallstreetbets
human
Except the way they use their business model is by loss leading in price to get people to use it, then increase prices and reduce payments to drivers so they can start making a profit. The only reason they were/are able to do this is because piles and piles of money from venture capitalists.

gpt
It actually gets worst, I recall reading that they have something like a 98% 1 year driver turn-over rate. They're going to run out of drivers in a population pretty quickly like that.