system
A chat on subreddit /r/NoStupidQuestions
human
Yes! in its first few year airbnb hosts were normal people renting out a spare room in their own homes. They had reasonable fees and didn't expect you to clean after yourself. 

Now, lots of hosts are wannabe real-estate investors/landlords who buy multiple properties which they visit once a once month. being an airbnb landlord is their fulltime job. They charge higher rent and make you clean after yourself cause they don't live there
gpt
And aren't even in the same country, so going to check if things are okay is harder.