system
A chat on subreddit /r/wallstreetbets
human
I feel like IB has a steep learning curve, and is great for professional trades who have a significant amount of time to invest into their trading. TW is great for retail investors, which I am assuming most of us are. Really easy interface to learn and work with.

gpt
I use IB and I don't plan to move from them, but I will absolutely agree their interface is painful. It's significantly cheaper than most other options, but given TW is equal or better there, TW sounds like a great option.