system
A chat on subreddit /r/pcmasterrace
human
Afaik, indeed no credentials were leaked. Although worrisome that a VPN provider gets hacked, hacks happen in IT land. But the way they handled it, for me is a big NO. And sorry, but "we should have handled this better" doesn't sit with me. Things like this should be handled correct first time.
gpt
&gt; "we should have handled this better"

All I read is "we hoped to have been better at making sure you didn't learn about it to begin with" aka "we are sorry we got caught lying"