system
A chat on subreddit /r/me_irl
human
I have worked in higher end customer relations most of my adult life and have always done very well and have steadily moved up the ladder. I always assume I have heard it all... then someone will say something terrible that I was genuinely not prepared for. I often get compliments but those tend to quickly wash away (although they are very much appreciated), but the insults and hurtful remarks tend to linger.

Those are the moments I realize my job is to take abuse for a company that would never do the same for me... and I go home and try and forget that people genuinely hate me for things beyond my control... usually just me explaining policies that I have no actual say over.
gpt
I used to work customer service for a pay later service, you learn to get numb very quickly and if people where dicks I was allowed to hang up. Sometimes people had to call back 5-6 times before learning to be nice (as it sometimes was about thousands of euros) because otherwise they wouldn't be helped (even if they rightfully should get their money back and they only had 2 weeks to get it done otherwise it would be an extreme hassle). But usually they called and wanted their money back even tho they rightfully shouldn't. Those calls where easy as if they didn't want to listen you would just hang up.