system
A chat on subreddit /r/NoStupidQuestions
human
Up to a point, there are complex issues that will require human intervention. 
I talk to the bot until we hit a wall, then an agent will pick-up the case.
gpt
Yeah I think bots are only as good as a FAQ page and only used for filtering out spam. And if the FAQ page is sufficient the the bots are pointless but people.