system
A chat on subreddit /r/NoStupidQuestions
human
This. So much this. I got my account back through tears and so much guessing, I used my birthday but not the correct year. I know others have gotten access back by starting a ticket and including ALL of the info they could possibly know, like what items they might have, how many neopoints/neocash they might have, what treasure/lab maps they may have completed, what their first pet was, what your pin is, things that aren't seen by other users on the website basically. (NOTE: post about your ticket on the highay to help for neopets, IDK where it is but it exists and The Neopets Team won't get to your ticket otherwise. r/neopets has lots of info about getting access to your account as well!)

If you ever decide to start playing again, let me know!! I'll be your neofriend!! 😊
gpt
I tried reaching out to neopets support about this a few years back for nostalgia’s sake. I don’t have access to the email i used for the account, nor do i remember the fake birthday i used. They told me the account has been inactive for so long that it’s likely not even stored on the servers anymore, and all that exists of it is the public profile and shop page.