Artificial Intelligence – The Next Wave in Digitalization

Today, a powerful new digital technology is emerging - Artificial Intelligence (AI).

Previous waves of digitalization have delivered ubiquitous broadband, internet access for billions of people worldwide, mobile connectivity, and the Internet of Things (IoT) which has opened the door to a wealth of data and information. Now, by creating a real-time dialogue between people, things and information, we are entering a hyperconnected era where AI can be applied in real, everyday business situations.

The world will never be the same again. In many cases, from handwriting recognition to passing mathematics exams, AI has already proven more accurate than human experts. However, that’s not to say humans will be replaced by machines. With machines able to tackle more and more mundane tasks, workers will be enabled to focus on areas that add more value.

Latest insights and innovation

Artificial Intelligence and Fujitsu

At Fujitsu, people remain central to our vision, with AI solutions centered firmly on empowering workers and citizens, creating value and supporting the work they do. The impact of AI on our lives may not be something that we will notice or appreciate overnight, however, one thing is clear - its progress is constant and inevitable. It’s only when we step back that we see how far we’ve already come, and appreciate the journey that’s still ahead.

Infographic - Fujitsu Zinrai is a full set of Artificial Intelligence Solutions & Services

Fujitsu Zinrai brings together diverse AI techniques and development threads. Zinrai itself is neither a service nor a product, but a collective framework for the broad family of AI capabilities that are available to Fujitsu customers.


With our Zinrai AI offering we add a wide range of value-added services to the Fujitsu portfolio - which is focused on enabling customers to digitalize with confidence.

  • Find our more about AI solutions from Fujitsu

How Fujitsu is using Artificial Intelligence

What are the latest AI trends and innovations? How is Fujitsu developing and using AI solutions? And how are we co-creating with our customers to drive real world successes? Watch our AI videos to find out this and more.

You can watch more videos from Fujitsu on YouTube and discover more customer stories on our case study pages.

Dean Prelazzi and Adam Steinberg discuss trends, innovations and the future of AI at Fujitsu Forum 2018.
Discover how Fujitsu will support new business matching and growth with Zinrai.

Learn how Fujitsu is working to improve call center operations with AI.
Hear about Fujitsu's joint field trial with The Health Research Institute of the San Carlos Clinical Hospital.

Transforming your industry with AI

In the business world, AI is radically transforming many industries. With its ability to identify patterns and detect anomalies in mountains of digital information it’s adding a new dimension, and once trained, it’s tireless in processing many standard tasks. For example – by adding AI to service desks and call centers, staff are freed from performing low-level, monotonous tasks, and are enabled to focus on addressing more complex technical problems/complicated requests, or delivering an enhanced customer experience/improved customer care.

Here are just examples...

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Network Optimization
Cyber attacks detection

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Traffic intelligence

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Vehicle routing
Car dispatching

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Consumer engagement
Regulation and Security

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Equipment failure prediction
Quality Control

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Diagnosis support
Drug discovery assist

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Customer Flow Analysis
Demand Forecasting

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Public Sector

City Monitoring
Citizen Services

AI in Manufacturing

Today, manufacturers are taking advantage of the benefits offered by AI – for example, machines can now take on monotonous tasks such as looking for defects in product manufacturing. As information on the manufacturing process is often widely dispersed throughout the factory environment, AI can be used for data collection and analysis to enable the stable production of high-quality products. Not only can machine learning improve accuracy levels, it can also reduce the time needed to analyze results. Within the area of predictive maintenance, AI can also identify the likelihood of product failure in the field.

Find out how Fujitsu can help manufacturers »

AI in Manufacturing
AI in Healthcare

AI in Healthcare

Healthcare is starting to take advantage of the benefits of artificial intelligence. Since this is a field that generates large quantities of clinical data, AI is perfectly suited to extracting insight by analyzing this input. For example, Fujitsu’s advanced clinical research information system HIKARI (which means ‘light’ in Japanese) uses AI to provide clinicians with insight to aid their decision-making, which is a perfect example of human-centric innovation and how AI is helping to create value for people and society.

AI in Transportation

Artificial intelligence is set to revolutionize the transport sector – as the brains of autonomous (self-driving) vehicles. Among the early wins in this field are logistics companies, who can already optimize delivery routes in real-time to avoid delays caused by traffic congestion.

AI in Transportation
AI in the Public Sector and Smart Cities

AI in the Public Sector and Smart Cities

Today, within both smart cities and the Public Sector the use of AI is rapidly growing - for example, surveillance cameras are increasingly active in solving incidents.

Fujitsu Zinrai technology is already being utilized for people and vehicle image analysis. Movies or still images taken with surveillance cameras installed around cities are being analyzed using the latest AI technology to identified vehicles by type, model, and color, to support the discovery of stolen vehicles. In addition, image recognizers can detect information about people such as sex, clothing color, and personal belongings to support the detection of suspicious persons.

In addition, it is also being used for large city events to facilitate connecting the necessary number of security personnel based on the number and flow of people.

AI in Retail

Within the retail industry, artificial intelligence is already helping to deliver an improved customer experience without consumers even realizing. For instance, webchats with a brand or retailer use AI to respond to basic questions. As AI becomes more advanced these webchats will become more sophisticated and could provide customers with their own 24-hour personalized support. In addition, retailers are also making use of deep learning to analyze data coming from multiple channels, both digital and in-store, via sensors or video analysis, which is enabling them to deliver an enhanced and more personalized customer experience.

See how Fujitsu can help retailers »

AI in Retail
AI in Financial Services

AI in Financial Services

One of the true strengths of AI is in the field of pattern recognition and analysis. Today, financial institutions are using artificial intelligence to model the potential direction of stock markets. AI is also extending the capabilities of analytics platforms - for instance, at Fujitsu, we have undertaken a proof of concept to analyze signatures to help detect fraudulent patterns. In addition, we’ve also been talking to banks about the use of facial recognition in ATMs - not only to improve security but also to personalize services.

Discover how Fujitsu is transforming financial services »

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