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Open Letter to Netflix


So, I sent this email to netflix on 15FEB05. It wasn't read. Well, someone might have read, but it surely caused no discernable action on there part. (I've received two more emails since then.) So, I'm posting it as an open letter to them, maybe someday some netflix employee will be bored and googling and find this. (Open Letter to Netflix.)

Dear NetFlix,

On Wednesday, 07th: March 2001,

Oh. My. God. This was almost four years ago.

you notified us that Stir of Echoes was damaged in transit.

Actually, I notified you that I sent it back. I used the "report a problem" function to report that "I returned the DVD but Netflix hasn't received it".

Additionally, in email, I noted that it was a *very* stormy day when it was mailed. It's a logical conclusion that it was damaged in transit by the rain, but really... it's only a hypothesis. I have no knowledge of what actually happens to items once they leave my possession and are in the hands of the U.S. Postal Service.

I'd also like to point out that somehow, over the past 4 years, the category of this problem seems to have migrated from "returned, but not recieved" to "damaged in transit". Much like my knowledge of the Postal Service, I don't really know what's going on behind the scenes over there... but maybe this category transition occurred during a site redesign? I don't know.

As of February 15, 2005, we have not yet received the damaged disc.

You know, I think that sucks. However, maybe logic can prevail and we can agree on the possibility that you are never going to get this disc from the U.S. Postal Service? Or, maybe that you could start emailing them instead of me? We could gang up on them. Please?

If you have already mailed it, it is probably still in transit, and we should receive it shortly.

It's been four bloody years. You think the postman that's carrying that DVD is rounding the corner headed towards your mailbox "shortly"? As in any minute now? Really?

You want to know the REAL kicker? I haven't even SEEN "Stir of Echoes". I rented it it, and it was too scary for my girlfriend at the time and so we returned it without finishing it. Gah! I'm sure the lads down at the post office have seen it about a gazillion times by now though.

A Satisfied, Long Term Customer (Just Sick Of These Mails),