How To Resolve

When adding a SCORM file to a Guide, in rare cases you may come across the following error message: 

MissingKeyMissing Key-Pair-Id query parameter or cookie value 

If so, this indicates cookies are not enabled in your web browser. To resolve this error follow the steps below:

  1. Check that your browser allows pop-up windows 
  2. Enable third-party cookies
  3. Make sure you have the most up-to-date version of Adobe Flash installed 
  4. Clear out your cache
  5. Confirm that https://[your enterprise] is whitelisted

If you have any questions, email, or leverage your chat window in the bottom right-hand corner of your screen!

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