You Got a ‘Free’ Internet Speed Upgrade. Then Your Bill Went Up.

Leaning on broadband for growth, cable and telecom companies push consumers toward premium internet tiers


Melissa Shank and her fiancé moved into their apartment in late 2016 and bought a $90-a-month cable and internet package.

Two years later, the couple noticed their bill had spiked to $121. When they complained to their provider, Comcast Corp., they were told their speed had been boosted from 75 megabits per second to 150 Mbps, without their requesting it.