An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.

To generate an RMA:

  1. Enter your orders view and find the order associated with the return.
  2. Click GENERATE RMA at the top of the sidebar.
  3. In the slider that appears, confirm the quantity of items you want to return => Click the CREATE RETURN button

Jet Return Requests are automatically accepted and generated to ensure a high level of service. Standard Jet Partner Portal configuration for Zentail clients is for Jet to send the customer a return shipping label.

Related Articles:

 + How to Process a Refund
 + How Refunds and Returns Work for Each Channel

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