Superbills for covered services in a Non-participating FFS practice

Three Rivers, MA
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I work for a non-participating fee for service physician and we used to provide Superbills to submit to their insurance for potential reimbursement. Now they've stated they do not have to provide anything but an itemized receipt to submit to their FSA/HSA. Is this correct? I do not believe they can avoid giving a Superbill with appropriate CPT and ICD-10 codes, but they feel otherwise.
If someone has any information and resources to support such information it would be greatly appreciated!

I myself see a chiro who doesn't take insurance and I would be upset if I didn't have something to turn in at least for a co-pay amount.

Thanks in advance for your time!

K.Lefebvre, CPC


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The patient's I have ask have all asked for a receipt/statement and their HSA's have paid each time.
Wage works only requires a detailed receipt to pay. This is what their website says:





True Blue
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If patient has out of network benefits Insurance is going to want itemized receipt with CPT codes and cost. They may want ICD as well as Provider details such as NPI and TIN.