A 100-Year View of User Experience


There has been quite a bit of buzz lately about User Experience (UX). The majority of people still don't quite understand what that means, how it affects them or how important it is to the development of successful websites or quality products.

When applied to web design, it's referred to as User Experience Design (UXD). In a nutshell, UXD is the process of enhancing user satisfaction by providing tailor-made solutions that meet their specific needs. So when websites are built around how someone will use it — rather than forcing them into a different method of interaction — this results in a much higher user satisfaction level and measures of success and enjoyment as well as how easy it is to use. What does all that mean? For starters, it results in increased time on site, more sales, and ultimately more revenue for the company. In the end, isn't that what websites should be doing for your business?

The future of web design continues to move in this direction with the implementation of engaging characteristics built into the strategy and design of the sites. This will only continue to grow as the UX/UXD profession expands and changes in the coming years.

For the profession of UX, it has come a very long way since 1950; still even since 1990. Check out this fascinating article by the Nielsen Norman Group which discusses a long-view approach to the anticipated growth of UX.