How RPA improves your customer interactions, at scale

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What will your organization’s customer interactions look like in five years’ time? Deloitte believes that the vast majority of processes will have Robotic Process Automation (RPA) built in as standard. So, in the near future, a large portion of your customer processes will be completed automatically.

Sridhar Rajan, Principal, US Lead and Global Co-Lead for Robotic and Cognitive Automation in Financial Services at Deloitte, believes most customer-facing processes have three key components: i.e. gathering data; analyzing data; then acting on that data. What RPA does is automate those first two stages of data gathering and analysis.

Learn how RPA significantly speeds up that response in gathering and analyzing the customer data, and how it also augments your human workforce’s ability to act on that data.