Managing Amazon Pay Transactions

All purchases made in your store and processed by Amazon Pay can be viewed from the Amazon Pay website. If you receive a request for a refund, follow the normal Magento process to issue a credit memo and make a refund. The Credit Memo button appears after a sales order is invoiced.

Invoice with Credit Memo Button Invoice with Credit Memo Button

To issue a refund:

  1. On the Admin sidebar, choose Sales. Then on the menu, choose Orders.

  2. Find the completed order to be refunded. Then in the Action column, click View.

  3. In the button bar, tap Credit Memo.

  4. Scroll down to the bottom of the page, and confirm the Refund Totals.

  5. When complete, tap Refund Online.

    For more detailed instructions, see: Issuing a Credit Memo.

To view Amazon Pay activity:

  1. Go to

  2. In the header at the Sign In prompt, choose Merchants. Then, do the following:

    Merchant Sign In Merchant Sign In

  3. When prompted, do the following:

    • Enter your email address or mobile number.

    • Enter your password.

    • Tap Sign in.

  4. To view orders from a specific region, choose the region from the Account Activity control.

    Orders from Region Orders from Region

  5. To find an order, click Can’t find an order? Then, choose the Amazon service that processed the order.

    Can't find an order? Can’t find an order?