Why Jack Ma Doesn’t Hire The ‘Best’ Candidate For The Job

Chinese billionaire Jack Ma realized a policy of not hiring the best candidates for a job during Alibaba’s early years and it eventually paid off.

According to the book “ALIBABA: The House That Jack Ma Built,” Ma hires applicants who were a notch or two below the schools’ best graduates.

Written by China-based investment adviser Duncan Clark in 2016, the book also revealed Ma’s unflattering opinion of those who graduated from business schools:


As the entrepreneur pointed out, candidates from the so-called “college elite” have the tendency to get frustrated easily when faced with real-world challenges.

Ma revealed in a speech:






Ma understood that it would take thick-skinned individuals to survive a company which was then still finding its place in the modern economy.  

“Today is brutal, tomorrow is more brutal, but the day after tomorrow is beautiful. However, the majority of people will die tomorrow night. They won’t be able to see the sunshine the day after tomorrow,” Ma would often say to new recruits.

The new hires had to contend with very low salaries and grueling work hours, working seven 16-hour work days per week and earning barely $50 per month.

Alibaba employees were also required to live no more than ten minutes away from the office to save traveling time.

But what sets the company apart from the other firms in China is how Alibaba was managed like a Silicon Valley company from the start.

It has remained one of the very few Chinese companies which issue each employee share options in the company, vesting over a four-year period.

When the Alibaba’s clientele eventually grew, customer service demands also increased. Ma’s employees responded to the challenge by turning themselves into free “tech support” to customers.

From providing basic troubleshooting tips on computers to resolving delivery issues, the instant customer care team managed to respond to every email within two hours, further establishing the company’s “customer first” principle. 

With the right people behind him, Ma was able to transform Alibaba into a multinational e-commerce, retail, Internet, AI, and technology conglomerate considered to be one of the biggest companies in the world today.

Featured image via YouTube/World Economic Forum

h/t Tech in Asia


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