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Need to add money to my balance in order to refund my client.

Active Member
Mohammad A Member Since: Mar 22, 2019
1 of 3

I need to refund a client but I am not able to, because my balance is zero. How can I add money to my balance?

Bojan S Moderator Member Since: Mar 9, 2018
2 of 3

Hi Mohammad,


One of our agents will reach out to you directly and assist you with your request.


Thank you for reaching out to us. 

~ Bojan
Community Guru
Kathy T Member Since: Jul 17, 2015
3 of 3

Whenever I hear a freelancer (especially new freelancers)  refunding money it saddens and irritates me. I can certainly understand if the freelancers work was shoddy, half done, and so full of mistakes. In those cases escrowed funds should be returned to the client, But if a freelancer is doing it because they are afraid of a negative review, or if the client threatened them with a negative review, then that is a very bad client, and escrowed funds should not be returned. 


You are a new freelancer and I sure hope that you are not returning the funds because of a fear of a negative review. As long as your work is complete, satisfies the scope of work for the job and is of a high quality, then you should be paid for your time and effort.