Privacy Policy |
Privacy Policy
Effective 1/28/2013
Here are the basics:
We will treat your information the same way we'd treat our own. We won't sell your information, we won't use your information to spam you to death, and most importantly, we will do everything we can to make sure your information is secure. Additionally, you can unsubscribe at any time-no hard feelings. If that was too basic, keep reading for the page-turning legal version!
So what's in this Privacy Policy?
This policy describes the personal information we at collect, why we collect it, and how we use it. This policy also describes your options concerning how we collect and use your information.
If our information practices change in the future, don't worry-we will notify you by posting the policy changes directly to this web page before any changes are implemented.
What kind of information does collect?
We collect personal information that you provide (such as any pictures or videos you upload or use, name, mailing address, phone number, email address, credit card number, patient's name (if different from your own), eyeglass prescription, and the name and phone number of the eye care provider) when placing an order, registering with us, or participating in a promotion. We also maintain a record of your past purchases. Our information systems are also fully integrated which means after your first order, regardless of how you ordered (phone, web, etc.), we can look you up in a snap.
How does use my information?
Does share my information with third parties?
We do not share your personal information with any third or outside party, except to verify your prescription, as explained in the next paragraph. If you opt to receive no commercial email from us, we will add your email address to a "do not mail" list, which may be given to trusted outside parties in order to ensure your email address is excluded from any third-party email distribution. We do not sell, rent or loan any information about you to any third parties.
PLEASE NOTE: On all orders placed, we do attempt to verify or obtain a copy of your eyeglass prescription from the eye care provider that you designate. This information is held under the same strict confidentiality standards as described above and in accordance with all applicable laws.
After you register, you can access your account online by clicking the "My Account" link at the top of any of the pages on Here you can edit your billing, shipping, email preferences, login information and password settings. You can also make these changes by calling us at 1-800 GLASSES (1-800-452-7737) to speak with a Customer Service Representative.
To change your email preferences, click the "My Account" link and then click "Account Settings & Password." You can also call one of our Customer Service Representatives at 1-800 GLASSES (1-800-452-7737). If you prefer not to receive postal mail, please let us know by sending us an email to or give us a call at 1-800 GLASSES (1-800-452-7737).
How does protect my child's privacy?
What about links to other Internet sites and services?
How does make sure my order information is secure?
Does use adware or spyware? What is adware? What is spyware?
Adware is software that is installed on your computer that can, for example, create pop-up advertisements or cause your browser to be redirected to other websites. We do not participate in or use third-party services that use adware. We believe this type of advertising could be confusing for some customers. We work to ensure that these third-party adware services do not function on our website.Spyware is software that is installed on your computer that can, for example, record and transmit information regarding the websites you visit or record and transmit your keystrokes to a third party. In addition to being super creepy, we wouldn't want that software used on us. So we don't want it used on you. Spyware, like adware, is often installed without the knowledge of the person using the computer. We do not use spyware and we work to ensure that spyware does not function on our website either.
What are cookies? How does use cookies on its site?
Even though we would share our cookies with you, you don't need to share your cookies with us. Just turn them off in your web browser. However, if you turn your cookies off, we will not be able to track your order, enable your purchase from our site, or recognize you as a registered user to allow you access to your account information.

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