Quality Testing

Refurb Supplies does our quality testing in a few ways.  Whenever a product arrives from our manufacturer, we test a sample of products.   If it a product we rarely experience problems with and the sample passes the tests, it goes right to the shelf.  On the other hand, if it is new or we've had some quality issues from the factory, EVERY piece is tested.  

We also do quality testing if multiple people are returning the product with problems.  Perhaps the sample was okay, but after time or other factors, the remaining item start having issues.  In these instances we pull all of the product and test it.

So what happens if a product fails our testing?  In some cases, the manufacturer must re-make the product.  Most of the time, we can fix the problems in house.

This week, Joe has been working on repairing HANDSET 42200, so I thought I'd share the process he goes through to make sure you are not receiving handsets that rattle. 

First, he has to take the handset apart.  This particular handset is not screwed together, so the glue seal must be broken.  To do this without damaging the exterior of the handset he uses a rubber mat under it, a rubber sheet over it, and a rubber mallet.  It takes a pretty good whack to open it and most times, it opens easily.  

The handset has been hit with the mallet using the orange rubber sheet to protect it. It is open, but still needs to be pulled apart.

Next he removes the weights if they are loose.  In most cases, the weight are tight and do not move.  They simply unscrew.  He then lays them out and applies industrial strength double sided tape.  At this time he also examines the speaker.  The major reason handset will rattle is a lack of adequate padding between the speaker and the handset case.  So he adds a little square of foam.

Then he places the weights back into the handset, the one with tape on the bottom, and screws them back in place.  The tape adds security that the weights will not move from side to side.  (If you want to know more about why we use handset weights, read our article "Let's Talk About Handsets".) For even more security, he uses a drop of Goop adhesive over the screw.

Now it is time to put the handset back together.  Joe uses plastic cement.  He puts a bit on the posts and sockets inside the handset.  Then he presses it together for about 30 seconds.  It is dry enough to move, but needs more drying time.  He will set it aside as "finished" and in a day or so, it will be packaged up to send out.

To place an order for HANDSET 42200 Samsung Falcon IDCS, D-24, click here.

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