Return Policy

Replacement for a wrong or defective item sent


Please drop us an email here with the following details:

  1. Your order number
  2. The matter of the issue (e.g. incorrect/defective item)
  3. The serial number found on the product tag or product packaging
  4. Pictures or videos, whichever applicable


Please make sure items returnable with the following checklist:

  • Within 2 weeks
  • Invoice available
  • Original packaging



SU XIN MEDICAL reserves the rights to withhold any refunds if your original item have not reached our shop.

SU XIN MEDICAL generally take 3-5 working days to replace for the products.

You may only return the item if it is defective or damaged / replacement for a wrong or defective item sent.

Items will need to be returned in their original packaging.