Question: Is My JumpVault Secure?

Answer: Yes. My JumpVault’s data is stored in a secure data warehouse. Five Points maintains the data warehouse using the same level of security used by financial institutions and the Federal Government.

Question: Why do we need My JumpVault? Can’t we just file our papers with our case workers?

Answer: My JumpVault helps you keep track of important records you will need throughout your youth and adulthood. Paper filing systems are quickly becoming obsolete in the United States, and there are so many documents and required records to complete, collect, and store, it can be a tedious chore—not to mention the increased chances of a document becoming misplaced or lost. My JumpVault not only allows you to upload and securely store and save this information, it even helps to remind you what information is needed and how close you are to completing groupings of information that are required as you get older and age through the foster care system. Finally, My JumpVault is fun to use.. Like a social media application, My JumpVault allows you to upload personal information and photographs and track events on a calendar—we made it so you could access it fast from your smartphone or tablet, or any PC or computer that has an Internet browser.

Question: Where did the name My JumpVault come from?

Answer: The youth on the design team came up with the name. Since My JumpVault is going to have a lot of personal and private information in the system the youth wanted all users across the nation to know that it’s going to be secure – Emphases on the “Vault”. Also, they wanted all the youth to feel empowered by giving it “My” and know that this was designed by foster youth for foster youth and that the youth have full control of what happens in their vault. Last but not least, they gave it the word “Jump” to let them know that this program will help the youth get the “Jump” they need to adulthood.

Question: How often can you access My JumpVault?

Answer: My JumpVault is a secure online repository that can be accessed 24/7 requiring only a browser for access from a PC, laptop, tablet or smart phone.

Question: What type of resources is in My JumpVault?

Answer: My Jump Vault is much more than just a document storage vault, My Jump Vault provides invaluable resources to help the youth succeed. From providing resume writing and interview tips to guidance on obtaining independent housing and information on rights, My Jump Vault provides over 60 plus resource documents and links compiled by experts in the field to make available all types of information to our youth. These resources can also be added or customized to fit local jurisdictions

Question: How long does the youth have access to My JumpVault?

Answer: Youth can begin using My JumpVault at age 14, as they are old enough to understand cyber security. Until age 18, the caseworker has access to the Youth’s My JumpVault to assist in the collection and uploading of documents. After age 18, the Independent living specialist or other assigned personal will still be able to partner and assist the youth with keeping their Vault up-to-date but will be limited on what information he/she can view at the discression of the youth. Upon the youth aging out of Independent Living then only the system administrator has total access. The youth can use My JumpVault until age 28 with warning messages automatically generated at age 27 to download any needed information and continued warnings until the cutoff. The youth may opt out at any time before reaching age 28. When the youth turns 28 a disc with the youth’s information will be sent to them by certified mail.

Question: How secure is My JumpVault?

Answer: Security is the top priority. The “vault” concept originated from the youth’s significant and valid concern over privacy and security. The website is housed in a secure, HIPAA complaint data center and maintained with the same security used by financial Institutions and the Federal government. Additional measures are implemented within the system infrastructure to provide higher security for highly confidential documents, such as protected health information. Passwords, encryption and a fast “time-out” feature provide physical security and protect data while in transmission and in the vault.