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Assign Outbound Phone Codes at the Agent Level

While defining an Outbound Phone Code List, the Assignment tab allows you to assign the code list to existing agent groups, thereby assigning the code list to members of the group. However, you have the flexibility to assign a different code list to individual agents.

To assign an Outbound Phone Code list at the agent level:

  1. From the Configuration Menu, open Users.
  2. Select the specific agent from the list.
  3. Go to the Phone tab.
  4. In Outbound Phone Codes, select the desired code list.

    -The Default to Group [GroupName] shows the agent's group assigned to a code list. The agent is assigned to the list automatically.
    -NONE removes the agent from the default code list assignment.
    -Outbound Phone Code Lists assigned at the agent level override group level settings.

  5. Click Save.

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