

Bike Island, Internet Shopping, Garland, TX

FAQs about Bike Sales at BikeIsland.com ...


We pay for it to get to you.
We are very fast shippers and our bicycles often go out the same day it's paid for.
These bicycles come in a box that measures approx 52" x 8" x 31".
We use the factory box or better when getting this safely to you.

We only ship to confirmed Billing addresses



A: No way! We only sell bikes that have issues of some sort. That's why it's such a good deal! We actually like scratches, dings and scars. To quote an old Poi Dog Pondering song..."They are a map of the adventures and places you've been..."

Q: I bought the wrong size. I don't like the color. My wife won't let me keep it. Will you pay to have it shipped back to you?

A: Sorry...but No. You've got pay to get them back to us. Shipping bikes is expensive so be sure of your size, color, etc. before you bid.

Q: I bought this bike and I have not heard a word from you. Can you please confirm my purchase?

A: We love communication via email and do it quite well. We will always use the email address you provided on your Paypal account. We'll email you as soon as we print your shipping label and the bike is on its way.

Q: Can you ship it to my friend's house so my spouse doesn't find out I bought another bike?

A: What you do in your relationship is your business but we can only ship to confirmed Paypal addresses. No PO Boxes, APO Boxes or any place that UPS does not deliver. Oh yea...make sure your address is correct. There's a $15.00 fee if we have to re-route your package thru UPS.

Q: The bike arrived and the box looks like it's been through a war zone. I'm afraid to open it. What should I do?

A: Relax. This sometimes occurs. More often than not, everything inside is fine. A rear skewer poking thru the box is nothing to get worked up over and is easy to replace.

Q: How do I put this thing together?

A: If you are handy, you can put this together in about 30 minutes. We have tools and instructional DVD's on our web site. If you're all thumbs, have no tools, don't know a Presta from a Schrader Valve, better take it to a bike shop. Most shops charge about $50.00 for assembly.

Q: The bike I purchased arrived seriously damaged. What will you do for me?

A: We do our best to make sure your bike arrives safely, but sometimes the delivery company is rough and occasional damage may occur. We would like you to first, take a deep breath. It's going to be alright. Next, take a few photos and email them to us. We'll do what we can to make things right but we do not cover parts and labor purchased by you.

Q: Hey, I'm impatient and can't wait for email. Can I call you with a question?

A: We're just like you except opposite! We can't stand the telephone. Actually, we're just on the computer all the time and since sometimes our answers need time to research and we like to send links to helpful sites and products...email us. We'll respond promptly 9-5 CST.

Returns of Bicycles

In the event you just don't want the bicycle, send it back to us. Shipping costs and everything associated with it will be your responsibility. Shipping a bicycle typically costs about $60.00. Make sure it's packaged like you received it. Not upside down, with the parts sprinkled in on top of it, without packing material. You may not want it anymore but please be gentle with it and include a note. All returns that arrive in respectable condition will get their purchase price minus $50.00 refunded.