1-Which Shipping Company do you work with?

Your orders from our internet store are delivered to you with the assurance of Sürat Kargo.


2- Do you send orders to abroad or to the TRNC?

Orders are not sent abroad or to the TRNC yet.


3- Are there any deliveries on official holidays?

Sürat Kargo does not deliver on official holidays.


4- Can you send to another shipping company except for Sürat Kargo?

We work with Sürat Kargo and we do not send with any other shipping company.


5- Where are my products being shipped from?

The products you bought from Luppio virtual store are shipped from the logistics warehouse in Sultangazi, Istanbul.


6- How can I find out if my order is shipped?

When your order is shipped, we will direct you a confirmation e-mail. You can follow your courier on Sürat Kargo with the tracking number written in this message.


7- What happens if I am not on the address during the delivery of the order?

If your order couldn't be delivered to you because you were not on the address, Sürat Kargo does not make a second visit. In this case you are required to visit the branch where your courier is located and have your courier delivered.


8- How can I find out the delivery date of my product?

When you come to the product that you liked from our site and make your body selection, you can find delivery date information under the “Add to Cart” section.


9- Should I receive delivery when the package is damaged?

You should not take out the damaged incoming packages, and you must get the cargo officer take the minutes that the package is damaged. You can then contact our customer service regarding your order.


10- What should I do if I can not reach the Sürat Kargo branches?

You can get detailed information from Sürat Kargo Customer Services on 0850 2020202.