Performance FAQ

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How do you define "concurrent users"?

As has been repeatedly stressed in the Hardware and performance forum, the load on the server at a particular time depends on the number of concurrent users. Not on the total number of user accounts and not on the number of users logged-in. The term "concurrent users" is used to mean those users for whom the server is actively doing something . It may by processing a webpage written in PHP, querying the database or simply transferring a file. (see also Wikipedia Concurrency). Strictly speaking we mean the number of active web server processes (each of which consume memory) and also the number of database connections.

Why is "concurrent users" not a useful metric?

When considering a new site or new hardware, this metric is not very useful because you have no idea how many 'concurrent users' (a better term might be 'concurrent requests') you will have.

For example, if you have 10,000 registered users and you estimate that, during times of peak load, about 1,000 of those users will be using the system, there is no easy way to obtain the number of 'concurrent users'.

  • It depends on what the users are doing (if they are contributing to a forum they will make fairly frequent requests but with long pauses to write posts; if they are downloading a PDF they will only make a single request but it will take a long time; if they are doing a quiz they will make very frequent requests).
  • It also depends on system performance. If your system can serve a typical page in 0.1 seconds then if you have 10 people making a request within a second this is an average of 1 concurrent user. If your system takes 1 second to serve a page then the same usage pattern results in an average of 10 concurrent users.

In addition, the number of concurrent users is not a very accurate measure of demand because a "concurrent user" may be downloading a large file, which takes time to transfer based on the speed of their network connection. While this does place a demand on the server, a server may well be able to cope easily with sending out 10 large PDF files to 10 concurrent users with slow network connections, whereas it might struggle if 10 users were continuously making separate PHP requests to a complex page such as quiz.

What would be a better metric?

Peak requests per second (either from web logs, mdl_log lines, or similar) is probably a better way to roughly estimate demand on the server - but it is still very difficult to work this out for a new server with unknown usage patterns.

What hardware should I buy for 'n' concurrent users?

Firstly see above to make sure you express 'n' somewhere near correctly. Unfortunately, the answer is "it depends". It will depend primarily on your chosen operating system, your software configuration (especially web server and database tuning) and what the users will be doing. The worst possible scenario is a large class all starting a timed quiz at exactly the same time. Luckily, users sat reading stuff are not generating any server load at all (until they click for the next activity/page). Very roughly, worst case, your Moodle site may only handle as few as 10-20 concurrent users per GB of memory. Moodle is a large application and can easily use more that 50MB (sometimes a lot more) of RAM per process. If you are planning a very large site, you are strongly encouraged to run a pilot first and take some measurements or resources used.

Prospective Moodle users tend to vastly over-estimate the required concurrency. It's potentially a very expensive mistake if you get this wrong.

What is the easiest way to increase performance?

Buy more memory!

How do I benchmark a Moodle-site?




What are PHP-accelerators?

See Wikipedia PHP accelerator.

Available software are documented under Performance_recommendations#PHP_performance.

You find some user suggestions here Update on PHP-accelerators.

How do I cluster Moodle?

See Performance_recommendations#Scalability

How do I replicate Moodle?


How to Replicate MOODLE ??!!

My site is very slow, what should I do?



  • hardware
  • crashed filesystems, specially network filesystems
  • memory leaks or other crashes in the system
  • bug in Moodle
  • corrupted database
  • networking issues (DNS, firewalls, ...)


  • How much RAM, processing power do you have?
  • how many concurrent users can you support


What are the requirements for N users?

A moodle setup for 10K simultaneous users

How many users will my installation support?


What is the best webserver?

It depends who you ask. Apache is almost universal on Unix and Linux. IIS is native to Windows Server but Apache can be used as well. As always, the latest version available is likely to provide the best performance. There are other "niche" web servers. If you are interested in one of those you are likely to know about it already.

Should I go for 64 bit or is 32 bit OK?

Most servers these days will be 64 bit anyway. On desktops - if you have a choice - 32 bit is probably better supported.

What hosting provider do you recommend?

Moodle Partners are approved by Moodle HQ, have extensive Moodle expertise and can provide comprehensive support. However, they are unlikely to be the cheapest solution (although it's worth asking) if your budget is tight. Cheap 'shared hosting' may not provide sufficient resources to run Moodle properly. There are many other options and it really depends on your needs. For one discussion see

See also

Using Moodle forum discussions