In this Salesforce hands-on bots workshop, we will lead you down a path to faster, smarter customer engagement. You’ll explore the intelligent customer service technology behind Einstein Bots that drives agent productivity and customer satisfaction.

Key Talking Points:
1. Demonstrate steps required to create a new Einstein Bot
2. Configure your bot to understand the language of the customer
3. Show your new bot can make use of all that great customer data that you have available to provide an amazing experience for your customers.

Key Take Aways:
1. Learn how to leverage AI to resolve customers’ issues faster
2. Deflect routine questions to bots to free up agents’ time
3. Meet your customers where they prefer to interact with you
4. How one bot can support multiple channels