Email Overload: How Soon Can I Get Back to You?

You’ve Got Mail!







Let me shoot straight about a couple of things:




  1. You write a very specific, descriptive subject heading.
  2. You keep your message brief.
  4. I remember you from a pervious meeting.


Here are some question types that dissuade me from responding:

  1. Can you answer a few short questions for me?
  2. Can you recommend a book about . . . ?
  7. Can I drop by your office sometime to chat?



One More Thing . . . .


Other Sources on This Topic

These guys helped me with ideas for this post:


Tim Ferriss, “5 Tips for Emailing Busy People”

Never Check Your Email First Thing in the Morning (Regardless of Your Time Zone)

This advice comes from Timothy Ferriss, author of The 4-Hour Workweek. The bit about the time zone is my little contribution.

This is great advice, but Ferriss doesn’t explain why. You can figure it out in context, but you might not have the book. And some things aren’t there. So here’s my explanation.

1. For many of us, email is a black hole. Once you get in, it’s hard to get out. We know this happens. So we might be starting our day with email just to avoid the really important and productive stuff. Don’t let this happen.

2. If you check your email first thing in the morning, you’re liable to spend more time messaging than you would later in the day, since it may feel like you have more time for email before the day really gets cranking.

3. The impulse to check email first thing every morning is a good indicator of an unhealthy addiction. If you feel like you simply must check your mail, then you have less discipline in your life than you need if you want to be productive.

4. Checking your email early clutters your mind with other people’s business when you want to devote your best hours to your own business. Before you open your mail, you don’t know what’s in there waiting for you. Why take the chance that it will bear tidings of new responsibilities?

5. By deliberately waiting to check your email, you train yourself to estimate more accurately the importance and urgency of email in your life. The bane of email is that it is too convenient and it creates an artificial sense of urgency. Postponing your email fix helps you experience the freedom from email that comes when you realize that very little of it is urgent. If you think it’s urgent, you may feel its bidding during all hours of the day, regardless of how often you check. And checking first thing in the morning feeds that sense of urgency.

6. Checking email first thing may encourage poor email management. Suppose you adopt the policy that you will never leave a message you’ve read in your inbox. Great idea. But to follow through on that policy, you have to have a message management system. The simplest of systems has three bins or folders, one for the archives, one for follow-up tasks, and one for holding items while you wait on someone else to complete a task. The rest can be deleted. So every message that’s opened is immediately handled in one of five ways: (1) it’s trashed, (2) it’s answered, (3) it’s archived, (4) it’s tucked into a follow-up folder, or (5) it’s moved to a folder awaiting someone else’s action. The FOLLOW-UP and WAIT bins will have to be monitored. So you’ll probably want to keep track of them in your task management system. Staying organized this way takes a little extra effort. If you don’t want to tie up your morning with these kinds of activities, and you just want to open your mail to see what’s in there, you will end up doing one of two things, practicing your management protocol when you should be doing something more productive, or leaving read messages in the inbox to be tended to later.

7. It may turn out that simply waiting a few hours to check mail allows just enough time for many messages to become stale. If a message has gone stale, because the urgency of the moment when it was sent has evaporated, then you have one less message to deal with.

And now a word about time zones. I live in California, where it’s three hours later than in the east. So by the time my day starts, other people in my communication loop have already had three hours to post messages. So I might think I owe it to them to jump into my mailbox right away to see if that’s the case. But I owe it to myself not to do this.

I’d like to know about your email headaches, and strategies for getting relief. So please post your comments. Just don’t expect me to reply first thing in the morning.

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