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Def 46262

I have had 2 clients with Quickbooks now call saying they couldn't get in. Both are accessing from a client pc with QB located on a server. One was simple enough to add the drive letter to the exclusions, the other however is not setup with a drive letter, but simply browsed out to when opening the QB file. I can't add a drive letter and it's not letting me add the path to the exclusions on the Vipre server. 

I've tried typing the IP address instead, which didn't work, also tried file with a path, which also didn't work. Seems that if it's only shared but not mapped it won't work. I've heard that vipre supposedly doesn't scanned shared/unc paths but it's messing with our QB trying to access a unc path.

Anyone have any tricks to help get the shared network folder into the exclusions?


I might have figured it out. I added the Intuit folder to the exclusions list. Looks like this. C:\Program Files (x86)\Intuit or wherever you installed QB at on the local computer. I applied the exclusion and it sent it out to the problem PC and now it's working.

Hope this helps someone.

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