

 Step 2:  Include in package:

  1. Complete name, return address and daytime telephone number (fax number and e-mail address optional).
  2. Detailed description of the problem.
  3. Where practical, a sample evidencing the problem.


Gentec International
90 Royal Crest Court
Markham, ON, L3R-9X6


If the repair is covered under warranty, return shipping to the customer will be covered by Gentec International. If the item is not covered under warranty, the customer will be responsible for all return shipping fees, whether or not the repair estimate is approved.



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