

  1. Discuss responsibilities, behaviors, and qualities of an effective charge nurse.
  2. Identify the role of the charge nurse in urgent, unexpected or challenging situations.
  3. Discuss conflict resolution skills and effective communication.  
  4. Describe operation resources and tools available to the charge nurse to practice in the role

Shelley V. McAvoy, MSN, RN-BC
Nurse Educator
Heart & Vascular CARE Unit
Baystate Medical Center 

Faculty Disclosure



Session date: 
Friday, July 10, 2020 - 8:00am to 10:00am
Baystate Medical Center
759 Chestnut St.
Springfield, MA 01199
United States
  • 2.00 ANCC Contact Hours

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