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Help & Frequently Asked Questions

Please refer to the topics below for help.
If you have any other questions, please contact us!

What is Eduhero?
Why do I need to create an Eduhero account?
How do I register for an Eduhero account?
I cannot login, what do I do?
How do I update or change my email address on my account?
How do I update or change my password on my account?
Where do I edit my personal information like my name, birthdate, and occupation?
How do I update or change to a different campus or department?
How do I check my order history?
How do I enroll in or take a course?
How do I purchase a subscription?
How do I view courses I am currently enrolled in?
Where can I view my earned certificates?
What are the web browser requirements for Eduhero?
Can I take courses on a tablet or phone device?
How do I pin a course for viewing later?
Knowledge Points (KP) are not accumulating?