Post: Freepost ODSC
(You do not require a stamp)

Phone: 0800 028 3074
Textphone: 0800 012 1430


If you are unhappy with any aspect of our service, your comments or concerns will be given due consideration and will be dealt with in a positive way by the Office Manager and the Commissioner.

Management will fairly investigate every complaint and give an explanation of the circumstances. If a mistake has been made we will apologise and try our best to rectify any error as soon as we can.

What is a complaint?

For us a complaint is an oral or written expression of dissatisfaction with the standard of service provided. Complaints can be made by either claimants or their representatives.