Deflated but not defeated

How come my Big Joe went flat?

We want you to love your favorite bean-filled Big Joe product and be able to enjoy it for a long time to come. We pride ourselves in high quality products and we strive to make our products as durable and well-constructed as possible. Even though our beans start out fluffy, over time they will go flat. This is totally normal. It's simple physics, really. Don't worry; you can return your bean bag to its cushiony self just like that with our refill beans.

If you believe your bag has become flat unreasonably early, please contact our customer service team.