Frequently Asked Questions

1. What is the Cashback scheme?

2. What is Duty-free-vip?

3. What are my Payment options?

4. What are shipping times?

5. What are the shipping costs?

6. Is it safe to send you my E-Check details?

7. Can I pay by postal order?

8. Can I place an order by phone?

9. Are the cigarettes sold at Duty-free-vip first choice?

10. What if I have ordered and still have not received the goods?

11. What if I ordered six cartons and received only three?

12. Do you send the ordered pack by courier services (e.g. DHL)?

13. Do you sell cigarette brands other than those on your website?

14. Can I resell cigarettes offered by you?

15. Why are the prices of your cigarettes so competitive?

16. Can I buy cigarettes by international mail?

17. Can cigarettes by mail be sold without import stamps?

18. Are imported cigarettes subjected to duty taxes in the USA?