Resolving a dispute


Tips to help you manage a dispute

  1. Compile your facts and evidence
    Document the key details of the dispute. This could include dates, times, product or service details, warranties, photographs, leases, agreements or contracts and a summary of discussions or previous correspondence between the parties.


  2. Keep calm and remain objective

    Try to understand the situation from the other party’s perspective.

  3. Think of creative solutions


  4. Talk to the other party



  5. Formally write to the other party
    If talking doesn’t work, the next stage is to write to the other party outlining your position. This provides another opportunity for the other party to resolve the dispute. It can also be used as evidence of your attempt to resolve the dispute if you need to use another means of resolution.




  6. Seek assistance


  7. We offer a free dispute resolution service.

Methods of dispute resolution

Our dispute resolution service offers ways of resolving disputes without going to court. These include negotiation or guided resolution, mediation, conciliation or arbitration.

Type of resolution


Guided resolution or negotiation



A voluntary, structured settlement procedure. A mediator is appointed to assist both parties to reach an amicable solution to their dispute. The mediator is not the decision maker and assists the disputing parties to decide on the outcome.





As a first step, subcontractors in the construction industry are advised to check their contract for a dispute resolution clause. If there is one, the stated processes must be followed otherwise you could be technically breaching the contract.

Our dispute resolution service uses intensive case management (a form of guided resolution/ negotiation) to help parties resolve their disputes. We can also provide parties with access to our subsidised mediation service. Find out more about the types of disputes we can assist with.

Go to court as a last resort

Taking a disputed matter to court can be an expensive and time-intensive process. You will need to consider the time, money and effort involved (as well as the indirect costs to your business) to make sure it is worth it. Before threatening legal action, get advice from a lawyer and consider all of your options.

More information