Operations Representative IV- Treasury Management

Job Details:
This colleague will be responsible for setting up business clients on various Cash Management systems and providing a variety of daily support functions (e.g., reconciling accounts, processing monetary transactions for checks and return items, etc.) and maintenance on their accounts. Responsibilities generally include, but are not limited to, setting up new accounts, researching and resolving customer issues, processing transactions (e.g., return items, overdrafts, adjustments, remittance, etc.), identifying and troubleshooting systems-related problems and ensuring operational integrity of accounts and processes consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.

Typical duties include independently performing highly specialized duties requiring knowledge of complex procedures and/or regulatory requirements, placing and responding to calls from customers to interpret and explain policies and procedures, utilizing multiple Bank systems to complete duties requiring in-depth knowledge of system functionality, exercising judgment and making decisions having impact on customer accounts or CNB operations and communicating with customers, attorneys and/or regulatory agencies on complex and/or sensitive issues.

This is a senior level specialist position that requires knowledge of the more complex cash management products, services, processes, legal/regulatory requirements, and in-depth technical knowledge of the processing system. Positions at this level communicate complicated or sensitive information to customers, other financial institutions, attorneys, regulatory agencies or other outside parties. Activities require application of highly specialized knowledge; decisions have a high impact on individual accounts or customers.

Basic Qualifications:

  • Minimum 5 years of direct client service experience required.
  • Minimum 5 years of cash handling experience required.
  • Minimum 5 years of basic computer experience required (e.g.. MS Word and Excel).

Skills and Knowledge:
  • Ability to interact effectively with all levels of Bank personnel and customers.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal/customer service skills.
  • Knowledge of bank policies and procedures.





Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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