

Retail Sales Agent: Suddenlink by Altice USA at Altice USA

Posted in Other 29 days ago.

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Type: Full Time
Location: Midland, Texas

Job Description:


Job ID: 2019-23219
Location: Midland, TX


Hiring Event on Friday, August 23, 2019

We are having an Open House for the Retail Sales Agent positions for our new expierence store!

Walk-ins are welcome! (Please bring your resume)

You are encouraged to apply to this posting!

Date: Friday, 08/23/2019

Time: 10am 5pm Location:

4511 N Midkiff Rd, Midland, TX 79705

Directions: Come in the Food Court entrance by Fuddruckers and we are in between Kirkland s and Stir Fry. You are able to park anywhere that you can find! It s a busy place.

As Retail Sales Associate, you have the opportunity to create a positive customer experience by pairing products and services to solve customer needs. A Retail Sales Associate also provides assistance with billing or service questions, processes payments, and exchanges and issues out company equipment. You are able to engage with the customer to understand their needs and your knowledge of mobility and fixed line products and services will allow you to identify options to best fit the customer s needs. You will discover and learn about our comprehensive list of products and the solutions available to support the customer.





* Demonstrates a strong passion for selling Optimum s/Suddenlink s mobile and fixed line products and services.

* Meet and exceeds sales and operations targets.

* Delivers exceptional customer service by explaining the overall value, features and benefits of all products and services offered by Optimum/Suddenlink.

* Maintains a respectful and professional behavior, putting the customer first; creating experiences that enhance the Altice USA, Optimum/Suddenlink brands and promote customer loyalty.


* Performs all work-related tasks in a professional manner that is in compliance with Altice USA s policies and procedures in a customer facing, multi-product environment.

* Collaborate with other Retail Sales Associates, Team Leaders, Supervisors, and Managers as required.


* Communicates with other departments to troubleshoot system problems and resolve.

* Utilize extensive product knowledge and retail sales experience to find solutions aimed to meet and exceed customer s needs. This includes completing end-to-end customer transactions, including collecting payments, updating customer profiles, recovering and issuing equipment as well as assisting with general inquiries.



* Exercises positive and cooperative behavior that promotes teamwork.

* Provides input and suggestions related to process improvements.

* Promotes and represents the Altice brand in all customer interactions.

* Communicates customer feedback on current needs and trends to management.

* Understands the business and science of operating an Altice Retail Store and how the departments interact, and the employee s role in contributing to its success.

* Knowledge and understanding of sale techniques

* Retail sales or equivalent experience required

* Bilingual Spanish is highly preferred.

* Excellent time management skills and effective decision making

* Maintain composure and customer focus while troubleshooting and solving issues


* Excellent written, verbal communications

* Exceptional aptitude for accounting and related cash handling skills

* Excellent analytical problem solving and conflict resolution skills

* Ability to multi-task and work in a fast paced, ever-changing environment

* Affinity for identifying and pursuing sales opportunities, working in a performance-measured environment




* Intermediate knowledge of Microsoft application

* High School diploma or equivalent

* Internal applicants with demonstrated strong performance in customer-facing roles are preferred

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug free and smoke free workplace.