How to Solve FCP Disconnection Issues

Recommended Method: Clean Install

  1. Uninstall both Bellus3D App and Bellus3D Service App in Settings -> Apps
  2. Open Android File Explorer (or use third-party file manager, such as ES File Explorer) and go to Internal Storage
  3. Rename folder /Bellus3D to /Bellus3D-old so that you will not lose old scan results
  4. Install Bellus3D App and Bellus3D Service App
  5. Run Bellus3D App to start a new scan

Alternative Method

  1. Unplug the FCP camera
  2. On your Android device, go to Settings -> Apps -> Bellus3DService -> Force Stop
  3. On the same page, Open by default -> Clear Defaults

  4. Click on OK and DO NOT check "Use by default for this USB device" on the popup dialog

  5. Repeat the above step after a few seconds
  6. Start Face Camera App
  7. Press Scan Face
  8. While it shows "Connecting" or "Disconnected", plug in the camera

NOTE: You will be asked to repeat Step 4 and 5 each time you plug in the FCP camera.

Still having connection issues?

If you continue to encounter the disconnection issue, please register at and create a post containing your answers to the following questions so we can provide support:

  1. Which Bellus3D Face Camera App version are you using?
  2. Which Bellus3D Service App are you using?
  3. Have you recently upgraded your Android tablet System?
  4. What is the System Settings -> About Tablet -> Build Number?