Gamer FAQs



Winfinite is a prizing platform for mobile and console games, that gives players an opportunity to play for prizes or sweepstakes and win DLC and physical prizes by completing in-game challenges.

What is a Winfinite Account?

Your Winfinite account provides you with all the necessary information (prize type, shipping information etc.) associated with the prizes you have won in Winfinite Challenge Modes. Your account only works with official Winfinite game partners.

Why do I need a Winfinite account?

You need a Winfinite account to play and win prizes. Your account is required to determine eligibility to play for prizes and sweepstakes, send important information on prizes won in-game and provides the necessary information to facilitate customer service. Your account also allows you to see all the prizes you have won across all the games you have played.

How does Winfinite work?

Your Winfinite account helps determine prize eligibility by using your phone’s geolocation feature and date of birth. When you log in, we use your location settings to locate you in order to determine what prizes and challenges you are eligible to play for. You are then able to play and win prizes.

What happens if I delete the game and/or game content from my console/device?

Deleting the game and/or game content from your console/device may result in permanent loss of all DLC (Downloadable Content). Physical goods may be restored if accessible when you log back into your account after you redownload the app.



How do I redeem my prize(s)?

There are two types of prizes: DLC (Digital) and Physical (Coupons, Vouchers, etc.). There are two redemption modes available based on the prize. DLC prizes will automatically redeem within the game and will appear as part of your DLC content. To select or view check in-game menus. For any physical prize(s), redemption instructions will be sent to the email used to create your Winfinite account.

What do I do if I never received an email with a redemption code?

Only physical prizes (coupons, vouchers, etc.) and sweepstakes prizes are redeemed via email. DLC prizes are automatically available in-game. If you do not receive a redemption email for your physical prize, please check your spam folder. If the redemption email is not in your spam folder. Please select the Resend code button from the prizes won in-game menu to request a new code.

What do I do if the redemption code I received doesn’t work?

If you did not get the right redemption code, please contact us to get another code assigned.

What happens if I don’t get my in-game Downloadable Content (DLC)?

If your in-game content is not automatically redeemed, please contact the game support.

What do I do if a redeem code is not accepted by vendor/store?

Please contact us for customer support.



Forgot your password or can’t sign in?

If you forgot your password or are unable to sign in, you can reset your password on the login screen. An email with instructions will be sent to the email account used to create your Winfinite account.

Why do you need my email address?

A valid email address is required for Winfinite account management and customer support; and to determine prize eligibility and fulfillment.

Why do you need my birth date?

A valid birth date is required to determine prize eligibility. For rules and regulations, check Terms and Services and for information on private data usage check our Privacy Policy.

How do I change my birth date?

Please contact us. You will need to provide a copy of a valid government issued form of identification.



Why do you need my geolocation?

Physical prizes (Coupons, Vouchers, etc.) require the geolocation feature be active/on during gameplay. If a player’s geolocation is off during gameplay, they will not be be qualified for physical prizes.

What regions are currently supported?

We are currently only available in the US and Canada.

Where are prizes currently unavailable?

The laws of several states restrict eligibility for some of our prizes. The states currently include 'Arizona', 'Delaware', 'Iowa', 'Louisiana', 'Maryland', 'Montana' and 'Tennessee' but as laws continually change specific eligibility may change over time.

What languages are supported?

Currently, only English is supported.



How do I contact customer support?

Click contact us and we will be in touch shortly.


Nascar Heat Mobile

How do I find my User ID?

Your User ID is located in the game’s settings menu. Select the Settings icon in the top-left corner of the navigation menu. Select the About button on the screen that appears and your User ID will display the top-left corner of the screen.

Why can’t I see any Daily Heats?

- There are no Daily Heats currently running.
- All available Daily Heats have already been played.
- You are not currently connected to a network.
- You are not eligible for prizes due to location and/or date of birth.
- Your location service is not turned on.

Why can’t I open the VS Building in Nascar Heat Mobile?

Check your connectivity and make sure you have the most recent update of the game.