The Customer Is (not) Always Right


Colorado courts are inconsistent.  Either it is discrimination for a baker to refuse to provide a product that goes against their own moral conscience or it is not.  The courts have ruled two different ways and this seems to reflect the mixed logic (aka hypocrisy) of the general public.

Last year Masterpiece Cakeshop was effectively sued out of the cake making business for refusing to make a cake that was morally offensive to them.  But last week the courts ruled in favor of a bakery that refused a religious customer who wished for a cake to celebrate his own views that offended them.  In both cases an intolerant customer and an intolerant business person clash over services, but only one was ruled as discrimination.

The Right To Moral Conscience

It should not become a lawsuit if a Red Sox fan refuses to bake a “I love Yankees” cake. It not discrimination against a person to refuse to make anything but pro-Boston cakes.

It is not discrimination against a person to refuse to endorse a personally offending message.  A gay placard maker should have every right to turn away Westboro Baptist if they ask for a “God loves Aaron McKinney and Russell Henderson” sign.  An atheist book printer should not be legally pressured into printing Bibles or other Christian literature either.

The idea that a business must provide any service that a customer demands is absurd.  It would be plain ignorant for me to go into a Jewish or Muslim restaurant and tell them they must serve me pork.  It would be even more ridiculous if I were to take them to court accusing them of discrimination against me.  But that is essentially what is happening in these various cases.

True Love and Tolerance is Respectful

Tolerance needs to be a two-way street. If we do not wish to be forced to do things against our own moral conscience, then we should be tolerant of those who refuse to go against their own moral conscience and not force them.

Another blogger, a religious business owner who abstains from drinking alcohol, shared a story about how they dealt with a brewer that wanted their services.  The conflict between desired services and moral conscience was solved amicably without legal fees and any unnecessary drama.  That is the model of tolerance more people should copy.

I believe everyone has a right to their own views (offensive, unpopular or otherwise) and should have freedom to share them.  That, however, does not mean anyone has the right to force another person to violate their own moral conscience.  Love and tolerance means respecting those who disagree with us enough to not force them against their will.


Those are some words that apply equally to all people. If you are against intolerance don’t be intolerant. If you love greater then love enough to not offend those who offend you. Love by the example you want others to follow and not by force of law.