Privacy Policy


Cookie & Privacy Policy

This privacy policy is for this website  and served by Acre Security LTD and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. This policy is compliant with the General Data Protection Regulation (GDPR).

This website and the use of cookies:





Email Newsletter:





What is ‘personal data’?:

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the GDPR (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.  For the purpose of this policy the data controller is Acre Security Ltd, 10 Flint Close, Horley, Surrey, RH6 9QE.

Legal basis of processing:

Personal information is processed on the following legal grounds:

  1. The performance of a contract with our customers and suppliers.
  2. The legitimate interests of the company, which are our usual business activities

Information we may collect:

  1. Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, meetings or when you communicate with us via social media;
  3. Information if you visit one our office - including for example visual images collected via closed circuit television;
  4. Information you may provide us about other people (including for example, property agents, tenants, family members, key holders and so on);
  5. Information about your computer and about your visits to and use of our website – see ‘This website and the use of cookies’ above.

How do we process your personal data?:


We use your personal data for the following purposes:

  1. Provide services and fulfil our contracts;
  2. Deal with any of your transactions;
  3. Meet compliance obligations;
  4. Take payment from you or give you a refund;
  5. Website administration;
  6. For internal operational requirements;

Our Retention Policy:

We keep your personal data for no longer than reasonably necessary. The retention periods can differ based on the type of data processed, the purpose of processing or other factors.

In general we hold your personal data on our systems for as long as you are a customer and for as long afterwards as it is in our legitimate interest to do so or for as long as is necessary to comply with our legal obligations (i.e. ongoing legal interactions)

Your rights in relation to your data:

Unless subject to an exemption*, you have the following rights with respect to your personal data:

  1. The right to request a copy of your personal data that we hold about you. This is known as a Subject Access Request (SAR) and can be made by applying directly to: Acre Security Ltd, 10 Flint Close, Horley, Surrey, RH6 9QE
  3. The right to request your personal data is erased where it is no longer necessary for us to retain such data (see exemption note below);
  4. The right to request that we provide you (the data subject) with his/her personal data and where possible, to transmit that data directly to another data controller (where applicable).
  6. The right to lodge a complaint with the Information Commissioners Office (

Our security procedures mean that we may request proof of identify before we reveal information to you.

* Exemption – There are several exemption written into the GDPR but the main one being an exemption to the right to have your data erased. For legal reasons it may be necessary to retain data even after a request for erasure has been made.  This will be clearly indicated should such occasions arise.

Changes to our privacy policy:


How to contact us:

Acre Security Ltd.
10 Flint Close

T:  01293 822 534