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Payer IT Consulting 2019

Payer IT Consulting 2019
Which Firms Can Adapt to Meet the Complex IT Needs of Payer Organizations?

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Demand for payer IT consulting services continues to rise as changing market regulations have increased the need for improved efficiency, accurate software, and ways to navigate the complex market environment. This report, KLAS’ first in the market, offers transparency into what payer IT consulting firms offer and their performance, including expertise and adaptability to customer needs (i.e., being flexible in approach and staffing and agile in making changes). At a high level, healthcare-specific firms are delivering more guidance and flexibility than cross-industry firms, though there are exceptions to this trend. 

Key Findings

  1. Industry Insights | What Payer Services Did KLAS Measure for This Report?
  2. Performance Insights | Which Firms Can Meet Your Needs?
  3. Cross-Industry Firms Typically Less Adaptive—Cognizant Falls Behind Most Due to Poor Delivery
  4. Healthcare-Specific Firms FlexTech, Change Healthcare, and Cumberland Provide Most Value
  5. Optum and emids Bring Value with Strong Executive Involvement
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