Work place communication skills
  • Work place communication skills

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    Course Overview

    Work place communication skills

    Study Mode & Access Duration

    Study ModeAccess DurationCertificationLevelPrice
    Others 365 Days NoOthersRs. 4999/-

    Course Highlights

    Access to Work place communication skills

    About Work place communication skills

    Work place communication skills

    Course Outline

      1. Introduction  to Communication
        1. Theory of Business Communication
        2. Classification Of Communication
        3. The Purpose Of Communication
        4. The Process Of Communication
        5. The Seven C’s Of Communication In Verbal Communication
        6. Universal Elements In Communication
        7. Interaction With  Social And Electronic Media


      1. Diversity and Organizational Communication
        1. Organizational Communication
        2. Assumptions underlying early organizational communication
        3. Communication Networks
        4. Direction Of Communication
        5. Interpersonal Communication
        6. Communication Approaches Used In An Organization
        7. Line And Staff Management (LSM)
        8. Intercultural Communication Skills
        9. Cultural Sensitivity And Go Global
        10. Effectiveness Of Intercultural Communication
        11. Developing Cultural Intelligence
        12. Improving Cross-Cultural Communication Skills
        13. Some Examples of Cultural Diversity


      1. Oral Communication
        1. Oral Communication
        2. Listening


      1. Non Verbal Communication
        1. Importance Of Non-Verbal Communication
        2. History Of Non-Verbal Communication
        3. Types Of Non-Verbal Communication
        4. Functions of Non-Verbal Communication
        5. How Non-Verbal Communication Helps


      1. Written Communication
        1. Written Business Communication
        2. Types of Business Communication
        3. Business Etiquettes
        4. Modes Of Written Communication In Business Organisation
        5. Types Of Communication Based On Style And Purpose
        6. Keys To Effective Written Communication
        7. The Importance Of Font Selection
        8. How To Write A Good Business Letter
        9. How To Write A Memo
        10. E-mail
        11. Report Writing


      1. Organisation Politics
        1. Overview of Organization Politics
        2. Political Landscape of an Organization
        3. The Political Players
        4. Antecedents of Political Behaviour
        5. Method of dealing with Organization Politics


      1. Developing Negotiation Skill
        1. Definition of Negotiation
        2. Preparing for the Negotiation Process
        3. The Seven Basic Steps in Negotiation
        4. Negotiation Styles
        5. Attitude and Negotiation


      1. Negotiation Strategy & Tactics
        1. Strategies for Negotiation
        2. Best Alternative to a Negotiated Agreement (BATNA)
        3. Approaches for Negotiation
        4. Types of Negotiators
        5. Tactics for Negotiation Process
        6. Non-Verbal Communication
        7. Emotions in the Negotiation Process
        8. Top Ten Effective Negotiation Skills
        9. Group Dynamics in Negotiation
        10. Creative Methods to solve Negotiation Problems
        11. Value Creation in Negotiations
        12. Giving Feedback after Negotiation
        13. Barriers to the Negotiation Process


      1. Emotional Intelligence
        1. Emotional Intelligence
        2. EQ Domains
        3. Self-Awareness
        4. Self-Regulation
        5. Social Skills
        6. Improving Perception Competencies
        7. Using Self-management and Social Skills
        8. Emotional Maturity
        9. Emotional Resilience


    How to begin

    • Place order
    • Receive online access/study material from course provider
    • Access the material and start learning
    • Appear for exam – Get Certified


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