Amazon a to z guarantee, The time of delivery and condition of the product. Through the Amazon a to z guarantee claims, Amazon protects the values of customers. If customers face any issue related to the time of delivery and quality of the product, they may file amazon a to z guarantee claims and chargebacks.

Amazon checks the reality of the report claimed by the customer, whether the customer is eligible for a refund or not? If Amazon finds the complaint is genuine then Amazon refunds the amount to buyers from the seller account.

Buyers file a to z guarantee claims and chargebacks when they face the following problems:

1- If buyers do not receive the order on time:

When the customer orders any product on Amazon but he does not receive the item on time or it delays for 3 days than the estimated date of delivery or 30 days past from the date of order. In this situation, buyers can file Amazon a to z guarantee claims and chargebacks.

2- If the Product is different as described:

Buyers can file Amazon a to z guarantee claims and chargebacks, If he found the product is damaged, defective, or false described or any part of the product is missing.

3- If the seller Charges extra than rate:

If the seller charges extra than the actual rate of the product then the buyers can file Amazon a to z guarantee claims.

4- If the customer Don’t get refund even after return product:

If the buyers don’t get a refund even after returning the product or if he doesn’t get the actual amount then buyers can file Amazon a to z guarantee claim.

5- If Seller Refused returns:

When the buyer asked for a refund but the seller refuses to return. In this case, the buyer can file Amazon a to z guarantee claims.

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How Amazon A to Z guarantee claims are filed?

When a buyer makes a claim, Amazon sends emails regarding the claim to the seller and ask for immediate response. Amazon gives 3 more days from his side. If the seller doesn’t respond within the stipulated time, then the seller is considered wrong, Amazon favors the claim, the amount is debited from the seller account.

Amazon A to z Guarantee claim

What should a seller do when facing a to z guarantee claim and chargeback?

1- Contact the buyers:

To avoid Amazon a to z guarantee claims and chargebacks. The seller should maintain a strong relationship with buyers. Request feedback within your package, Leaves thanks you notes. This is a simple way to communicate with buyers and persuade buyers.

2- Don’t delay for refunds:

Seller is required to resolve the issue as soon as possible with prompt investigation. If the seller’s mistakes are found, the seller should not delay for refund. Refund the exact money to a customer to avoid suspension.

3- Carefully check out the product:

The seller needs to check a few things before delivering the product.

  • Check out the product condition is good or not?
  • Check the product it should not be second hand.
  • Check the authenticity of the product.

4-Clear Product description:

The brand of product, color, size, product description, material or key feature should be checked very properly before delivering it to the customer. Pictures should be in high resolution. The picture should be in a white background with clear lighting.


From the above information, you would have understood, how can you avoid yourself from A to Z guarantee claim. If you are facing Amazon A to Z guarantee claims and chargebacks. We have a team of an Amazon lawyer expert who has many years of experience in handling A to Z claims. Our experts know all the tactics and strategies. You can contact us by dialing our toll-free number.