Frequently Asked Questions

How can I buy your products?

Our products are mostly distributed by Avangate or Share-It (both reputable online retailers). You can purchase using credit card or PayPal, and your license & installation instructions will be emailed to you as soon as your payment is confirmed, so you can be up and running in minutes.

Our lighting products (DMXIS, D-Pro, Show Buddy) can be purchased via Enttec retailers worldwide.

Prices include VAT for EU customers if applicable.

Do db audioware products use copy protection?

Yes. Some products (Sidechain Compressor, Sidechain Gate, dB-M, dB-L, dB-S) use simple serial number protection. Other require internet activation following installation. Full details are displayed on each product page.

What if I need to re-install my product after a hard drive failure, an OS re-install, or I get a new computer?

No problem. You just follow the same fast and easy process as when you first authorized your software. You will be asked why you are re-installing, but you should always be able to get the Authorization Code you need.

db audioware does however reserve the right to suspend re-installs for user accounts that demonstrate excessive or inappropriate activity.

Can I install my license on an additional computer, such as a laptop?

So long as you ensure that only one copy of the software is in use at any one time, we have no problem if you install a second copy on an additional computer.