Conflict Resolution

Abby Shields is a state-certified mediator. As a mediator, she serves as an impartial person who helps you make informed decisions and develop mutually acceptable agreements in the following areas:

Separation and divorce

Post-divorce conflicts

Premarital preparation

Parent –teen problems

Elder care

A mediator’s objective is to keep the primary focus on issues and not on emotions, and help people improve the overall quality and effectiveness of their decisions. Most importantly, Abby works alongside your attorneys to aid in bringing an atmosphere of cooperation to difficult negotiations.

Anger Management Counseling and Classes

Anger is a natural human emotion and is nature’s way of empowering us to “ward off” our perception of an attack or threat to our well being. The problem is not anger; the problem is the mismanagement of anger. Mismanaged anger and rage is the major cause of conflict in our personal and professional relationships.


No Heart Left Behind’s anger management classes are designed to satisfy court requirements  for completion of an Anger Management Program. Participants learn the 8 tools of anger control including stress management, developing empathy, Learning to respond instead of react, changing our “self-talk”, the Art of assertive communication, changing expectations, Learning to forgive  and learning how to retreat and think things over.