Non-Conforming Building Products

Complaints about Non-Conforming Building Products

Non-conforming building products are those that are unsafe or do not meet the required standards for the use in which they are intended or represented to meet.


A non-conforming building product is a building product that:

  • Is not, or will not be safe; or

What is a building product?




Possible outcomes

When the QBCC is made aware of a potential NCBP, the QBCC will undertake a preliminary assessment to consider the safety risk of the potential NCBP, and then provide a response based on the level of risk.

For example, a single product in a 50-year-old house would potentially pose less risk than a significant amount of product on a large public building, such as a hospital. However, every complaint will be assessed and the safety of all Queenslanders remains the utmost importance.

The QBCC also collaborates with representatives from other government agencies to ensure the most appropriate response to protect the public from non-conforming building products.

The new laws have also increased the QBCC’s investigative powers, which now include the provisions to enter into existing buildings to gather evidence (previously the QBCC could only enter active building sites).


Alternatively, for high-risk public safety issues, the QBCC, may advise the Minister for Housing and Public Works of the situation and the Minister now has the power to issue a warning statement or recall notice.

Anonymous complaints

Complaints can be submitted anonymously. It’s important to note however, that the QBCC will have greater investigate capacity when more information about a product is received.