Brad's Rant

I'm spouting

Second driver's revenge: Why does car rental pricing suck so much?

As a customer, the pricing plans of the car rental companies baffle me. I mean I understand about the goals for differential pricing -- finding ways to charge richer customers more money -- but still, I find it very frustrating, and I am curious why one of the majors doesn't have the courage to break out of the current pricing models and win over customers.


The world needs standardized LEDs which adjust brightness

I'm sure, like me, you have lots of electronic gadgets that have status LEDs on them. Some of these just show the thing is on, some blink when it's doing things. Of late, as blue LEDs have gotten cheap, it has been very common to put disturbingly bright blue LEDs on items.


Five years ago, I posted a rant about the excess of customer service surveys we're all being exposed to. You can't do any transaction these days, it seems, without being asked to do a survey on how you liked it. We get so many surveys that we now just reject these requests unless we have some particular problem we want to complain about -- in other words, we're back to what we had with self-selected complaints.


For some time, the US Postal Service has allowed people to generate barcoded postage. You can do that on the expensive forms of mail such as priority mail and express mail, but if you want to do it on ordinary mail, like 1st class mail or parcel post, you need an account with a postage meter style provider, and these accounts typically include a monthly charge of $10/month or more. For an office, that's no big deal, and cheaper than the postage meters that most offices used to buy -- and the pricing model is based on them to some extent, even though now there is no hardware needed.

Airline bureacracy reigns at United

Two recent flight booking experiences on United Airlines:

a) I booked a round trip to Toronto with miles. Due to new plans, I ended up getting a different flight to Toronto but wanted to take the same flight back. I had booked return tickets for 2 passengers, but you can book one-way tickets for the same miles price, and you can book passengers together or independently (later joining the reservations to sit together.) It doesn't cost any more to get 4 single legs, it's just a lot more work for you and the airline.

Maybe you shouldn't give a nice bag as your conference schwag


When is "opt out" a "cop out?"

As many expected would happen, Mark Zuckerberg did an op-ed column with a mild about face on Facebook's privacy changes. Coming soon, you will be able to opt out of having your basic information defined as "public" and exposed to outside web sites. Facebook has a long pattern of introducing a new feature with major privacy issues, being surprised by a storm of protest, and then offering a fix which helps somewhat, but often leaves things more exposed than they were before.

For a long time, the standard "solution" to privacy exposure problems has been to allow users to "opt out" and keep their data more private. Companies like to offer it, because the reality is that most people have never been exposed to a bad privacy invasion, and don't bother to opt out. Privacy advocates ask for it because compared to the alternative -- information exposure with no way around it -- it seems like a win. The companies get what they want and keep the privacy crowd from getting too upset.


Neither option seems to work. If there were some way to have an actual negotiation between the users and a service, something better in the middle would be found. But we have no way to make that negotiation happen. Even if companies were willing to have negotiation of their "I Agree" click contracts, there is no way they would have the time to do it.

No announcements for seasoned flyers


The many announcements included:

  • The huge array of safety announcements and instructions I've seen literally hundreds of times.

The cacophony is getting worse, almost as bad as when you're sitting in the terminal with the endless announcements. They know people hate that in the terminals and offer the paid lounge with no announcements, but I've said they should just use cell phones instead and give us peace. On Japanese Shinkansen, they also offer a "quiet car" with no announcements -- it is up to you to set your own alarm to make sure you don't miss your stop if you want to sleep or relax. The trains are so on-time you can do this.



It seems that with more and more of the online transactions I engage in -- and sometimes even when I don't buy anything -- I will get a request to participate in a customer satisfaction survey. Not just some of the time in some cases, but with every purchase. I'm also seeing it on web sites -- sometimes just for visiting a web site I will get a request to do a survey, either while reading, or upon clicking on a link away from the site.

Punishing those responsible through the bailout

There are many opinions about whether the bailout and stimulus package are a good idea or not. But one thing that I hope everybody agrees is bad is that it teaches the lesson that if you screw up so badly that you hurt the global economy, we're not going to let you fall. Take huge risks because in the event of catastrophe, the government has no choice but to make it better.

Is there a way to do a bailout that doesn't end up rewarding, or even saving, the people responsible?

Windows needs a master daemon

It seems that half the programs I try and install under Windows want to have a "daemon" process with them, which is to say a portion of the program that is always running and which gets a little task-tray icon from which it can be controlled. Usually they want to also be run at boot time. In Windows parlance this is called a service.

Stop assuming I have just one E-mail address
