Paired Bluetooth® device will not connect to the speaker

To resolve this issue, please try the following:


make sure bluetooth is turned on or enabled on your device


if two bluetooth devices are already paired to the speaker, disable bluetooth on one of the devices, or take it out of range of the speaker

repeatedly press the bluetooth button until you hear the name of the desired device. for more information about connecting via this method, see scrolling through other paired devices


clear the speaker from your bluetooth device list and then pair the speaker again

clear the speaker memory and then pair the bluetooth device and the speaker again. to clear the speaker memory of all devices, press and hold bluetooth for about 10 seconds until you hear a voice prompt/tone. all bluetooth devices are cleared from the speaker, and the bose® soundlink® colour speaker becomes discoverable


Reset the speaker. For more information, see Restoring your system's factory settings

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