you are viewing a single comment's thread.

view the rest of the comments →

[–]alphanaut 2 points3 points ago


Communications tip: try using the same words the customer is using; that can help bridge the communication gap.

"Yes, customer, this nook makes the Internet appear right on the screen so you can use it"

The customer likely has no clue what the technical jargon such has, WiFi, 3G, 4G, hotspot, or tethering might mean, so attempting to express what we mean, using words they just used may have better results.