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Northshore Mall - Retail Supervisor in Training (Full Time)

Date: Jun 28, 2019

Location: Boston, MA, US

Company: Fast Retailing Group







If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!


Retail Store Supervisor-In-Training Needed for our Northshore Mall location!

Position Overview:

Reporting to the Store Manager, the Supervisor is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.

Key Responsibilities:

* Motivates their team to meet and exceed sales goals
* Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
* Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
* Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
* Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
* Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
* Assists management to identify issues in the store
* Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers 
* Follows all company policy and procedures & notifies management of any infractions
* Assists with special projects as assigned by management



* High School Diploma or GED, Bachelor's Degree preferred

* Ability to train and develop a team with strong communication skills
* Ability to calculate figures and amounts such as discounts and percentages
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends




Posting Notes: Boston || Massachusetts (US-MA) || United States (US) || Store Staff || Store Operations || UNIQLO || EX:OUT || UNIQLO ||

Nearest Major Market: Boston