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Code of Conduct

Here you can read our complaints procedure, and codes of conduct for our agency services, relating to individuals, such as buyers, sellers, agents, landlords, tenants and other parties.

Complaints Procedure

Redwoods Estate Agents operate an in house complaints handling procedure: -

  1. All verbal and written complaints are recorder onto files on the date received
  2. All complaints will be acknowledged within three working days and we aim to respond in writing within fifteen working days of receipt of the original complaint, with the outcome of our investigations. If timescales are to exceed the above we will inform the complainant fully throughout regarding any delays
  3. Our designated complaint handler at Redwoods Estate Agents is Mr Christopher Gradon
  4. If the complainant is still dissatisfied with the outcome the complainant can pursue this further until a satisfactory conclusion is agreed.

Please feel free to refer to the Property Ombudsman internal complaints information:

Codes of Conduct