[2017-New-Version]ITIL-Foundation Dump PDF and VCE(Full Version)465q Download in Braindump2go[11-20]



2.|NEW ITIL Foundation Exam Questions & Answers Download:


Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

A.    1 and 2 only
B.    2 and 3 only
C.    1 and 3 only
D.    All of the above

Answer: B


A.    Technical management
B.    Emergency change advisory board
C.    Urgent change board
D.    Urgent change authority

Answer: B

Which of the following is NOT an objective of service transition?

B.    To provide training and certification in project management

Answer: B

1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

A.    1 and 3 only
B.    All of the above
C.    1 and 2 only
D.    2 and 3 only

Answer: B

The BEST description of an incident is:

C.    Any disruption to service whether planned or unplanned
is impacted or not

Answer: B

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A.    Devise a strategy; Design the solution;
Transition into production;
Operate the solution;
Continually improve
B.    Where do we want to be?;
How do we get there?;
How do we check we arrived?;
How do we keep the momentum going?
C.    Identify the required business outcomes;
Plan how to achieve the outcomes;
Implement the plan;
Check the plan has been properly implemented;
Improve the solution
D.    What is the vision?; Where are we now?;
Where do we want to be?;
How do we get there?;
Did we get there?;
How do we keep the momentum going?

Answer: D

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

A.    2 only
B.    1 only
C.    Neither of the above
D.    Both of the above

Answer: D


A.    The change authorization board
B.    The change advisory board
C.    The change implementer
D.    The change manager

Answer: B


A.    Continual service improvement
B.    Change management
C.    Service level management
D.    Availability management

Answer: C

What do customer perceptions and business outcomes help to define?

A.    The value of a service
B.    Governance
C.    Total cost of ownership (TCO)
D.    Key performance indicators (KPIs)

Answer: A



2.|NEW ITIL Foundation Study Guide Video:


Braindump2go Testking Pass4sure Actualtests Others
Real Questions
Error Correction
Printable PDF
Premium VCE
VCE Simulator
One Time Purchase
Instant Download
Unlimited Install
100% Pass Guarantee
100% Money Back

Comments are closed.