Establishes and monitors clinical programs including but not limited to community nursing agency contracts for patient services and Performance Improvement activities.


* Provide clinical updates/in-services to community nursing agencies, as needed.
* Provide clinical support to district managers efforts in managed care programs/educational series.
* Monitor agency authorization vs. patient visits and benchmarks against Chartwell nursing visits for like therapy, as needed.
* Cooperate with other staff members, when planning and organizing clinical programs
* Prioritize activities needed to be done.
* Demonstrate reliability and follow-through on all assigned tasks.
* Good organizational skills
* Monitor patient satisfaction with agencies and agencies satisfaction with Chartwell performance.
* Make sure that work meets quality standards.
* Manage and track nursing agency contracts for implementation and renewal.
* Comply with Chartwell policies/procedures and accreditation standards for nursing care in home infusion.
* Receptive to new ideas and views of others.
* Maintain confidentiality of patient information
* Assist with development and oversight of branch and company-wide performance improvement activities.
* Establish positive working relationships with internal and external customers.
* Attend regular staff meetings to gather and disseminate information.
* Handle customer complaints in a fair and empathetic manner.
* Give high priority to client satisfaction and customer needs.
* Participate in development and implementation of departmental goals.
* Show pride in work.
* Maintain courteous demeanor at all times.
* Set high goals or standards of performance for self.
* Take initiative to present ideas/suggestions to management.
* Carry out all responsibilities in accordance with Chartwell's Core Values.
* Provide clinical support for insurance verification personnel in obtaining and/or interpreting clinical information.
* Demonstrate ability to communicate effectively and express ideas clearly both verbally and in writing.
* Ensure that all technical, clinical skills are current.
* Display a neat, clean and professional appearance at all times
* Demonstrate the ability to work effectively and maintain expected productivity.


BSN preferred. 1-2 years performance improvement experience and previous home infusion therapy nursing experience preferred. Excellent communication, interpersonal and organizational skills required. Ability to prioritize and handle multiple tasks.

Licensure, Certifications, and Clearances:

Registered Nurse (RN) Act 34

Associated topics: chaplain, community participating, customer service, event organizer, personalized support, project, resource worker, staff, teacher, tutor


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