We will offer full refund or a new replacement for package that has been damaged during delivery.

Packages that shipped from USA can be returned to local warehouse but customers will have to pay the shipping cost, we will also offer full refund when return product has not been used or damaged.

Some packages may also has customers clearance problems and can not be delivered to the destination because of certain countries policy.

We will try to help you to solve customs clearance problem but not to resend a new package again because it will not arrive either. Please learn about your buyer countries customs policy before.

I just placed an order, when will it ship?

What if there is an issue?

Can I cancel my order?
You are able to cancel your order with no penalty. If less than 2 hours have passed since you purchased the product, you can cancel the order and get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double checked if the address given is wrong kindly notify us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?