Points to keep in mind while creating a Bot:

  1.  While creating a bot you can provide a name , assign a number and provide keywords to the Bot.
  2.  One number can only be assigned to a single Bot at a time. If you want to assign the same number to a different Bot , in that case you need to first remove the number from the first Bot then you’ll get the option to assign it to a different Bot. 
  3. Key Words can be implemented as multiple word.
  4. If a number is being used as a normal number ,then we won’t be able to assign that number to the Bot until we close the conversation .Once the conversation is closed the number can be assigned to the Bot. 
  5. In case if the Bot is unable to reply , then the Agent can jump into the conversation and the Bot will automatically stop. Once the Agent closes the conversation then the Bot will be activated again.

SMS bot can have a very vast usage in education industry. It can be used to address student's query efficiently and prove to be of utmost usage.Below you can see the practical usage of SMS bot in this sector.

Step 1: Go to Create Bot and click on Add a bot. Name your bot and assign a phone number to it.Click on Save changes.

Step 2:  Click on Create action to create your WebHook for dynamic replies and copy the URL of the bot to be created.Choose from the action i.e GET or POST. Click on test and you can see the result of the WebHook there.Click on Done and your WebHook is created.

Step 3:You can also create a Menu for your customers. In order to do that click on Menu and create the menu for your Bot which you want to show to your customers.You can add various menu options. For eg, What is my Fees status? or What is my Admission Number? What are my subjects? and so on

Step 4:Now again go to Create Bot and just below the heading Bot Setup create your Bot by selecting Dynamic WebHook under Action and then select the name of your respective bot.Now select a parameter and type in a text for it.Just keep on adding new keywords and your bot is created.

Step 5:Below you can see how the SMS bot will work.

Here's how you can create your own  SMS bot for your customers. For further queries, please feel free to reach out to us at help@justcall.io.

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