Tag Archives: Zappos marketing

‘Customer Service is the New Marketing!’

Fast Company recently interviewed Aaron Magness of Zappos, Inc. In the interview, Fast Company’s Brandon Gutman asked Magness about his position and about how marketing and customer service have changed business. Here are a few highlights that we thought were particularly interesting.

Fast Company- What is marketing really about?

There are five principles that I try to focus on in everything that has to do with marketing:



Fast Company- How do you breed better customer service?

I’m really inspired by positivity. This can take many forms and isn’t the same for everyone, but it really stands out for me. I think it’s contagious and people build off it. It helps in personal areas the same as business. You can’t provide great customer service with a negative attitude or culture. My goal is to be as positive as I can, and hope that has an impact on those around me. I choose to surround myself with positive people and you tend to find that the majority of ‘success stories’ generally have a great attitude about life. It all comes down to the Golden Rule. It’s not difficult to understand and we all have it in us.

We encourage you to read the interview it its entirety.

Zappos’ Marketing Chief: ‘Customer Service is the New Marketing!’