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Why has my online payment not arrived with the beneficiary?

Please ensure that the money has left your Ulster Bank account and sufficient time has been allowed for it to be received by the company. This normally takes one working day but may differ from company to company - clearance times may be stated on the back of their bill.

Please check that if the money has left your account, it has not been rejected due to incorrect details and sent back to your account a few days later.

Also check that you have used the correct payee account details and the correct reference - e.g. your account number or credit card number with the payee. If the incorrect reference has been submitted please contact the payee as they should be able to move your money from their suspense account to your account with them.

If this does not resolve your query then please contact the Anytime Internet Banking helpdesk.

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