Info about orders

1. How do I order a product in the webshop?

Step 1: Discover
Step 2: In the shopping cart
Step 3: To the checkout
Step 4: Checkout
If not then you have two options:

2. How do I use a discount code?


3. How accurate are product prices and descriptions?


4. Will sold-out items become available again?



5. Can I order in large quantities?


6. I would like to order beer. What is the maximum that I can have delivered?

An order may contain a maximum of four 75 cl bottles. As you know, at Duvel we always choose quality over quantity. We wouldn't want broken glass fragments to arrive in your mailbox instead of your beloved beer.

7. How do I know you have received my order?


8. Can I make changes to my order?


9. Can I cancel my order?

If you have changed your mind, wait until the package arrives at home. After you received the package, you can send it back within 14 days without any motivation. Nevertheless, we would kindly and without any obligation ask you to state the reason for return. This allows us to keep improving our products and service.

Keep in mind! Delivery costs will only be reimbursed if the entire order is returned. The return costs are normally never reimbursed.

If you want more information about returning your order, click on this link.

10. I asked to cancel my order, but it was sent anyway. What can I do?


11. Can I exchange an item?

To exchange an item, it is best to follow the return procedure. If you want to know how to return an order, click on this link:

12. What if I have not received part of my order?


13. What are the conditions for online orders?

If you want to know what the general conditions are, you can take a look at the info page.

14. What about the warranty on the item I purchased online?


Info about payment

1. What are the payment methods available?

It is currently not possible to pay via bank transfer.

2. Can I pay by bank transfer?

No, payment by bank transfer is currently not possible.

3. How much will the delivery costs of my order be?



4. Do I have to pay customs charges on my order?


5. Do the prices include VAT?

Yes, the prices include VAT.

6. Is there a minimum order price?


7. Is it possible to receive an invoice?


8. How do I request sponsorship?

On the following link you will find all the information you need about sponsorship: Click here

Info about delivery

1. What are my delivery options?



2. Can I have my order delivered anywhere in the world?


- Austria

- Belgium

- Bulgaria

- Czech Republic

- Denmark

- Estonia

- Finland

- France

- Germany

- Great Britain

- Hungary

- Ireland

- Italy

- Latvia

- Lithuania

- Luxembourg

- Poland

- Portugal

- Romania

- Slovakia

- Slovenia

- Spain

- Sweden

- The Netherlands


Info about returns

1. What is your return policy?

You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason. This way, we can keep on improving our services and goods.

On the information page you can find more information about our return policy or how a product must be returned.

2. How do I return an item?

Returning your order can be done quickly and easily. It is best to carefully follow the instructions on the info page for the process to go as smoothly as possible.

3. Can I exchange an item?

To exchange an item, it is best to follow the return procedure. If you want to know how to return an order, you can use this link: .

4. Can I exchange an item I bought in the Duvelshop?

No, only products that are ordered through our webshop can be exchanged.

5. I have returned an item that I have purchased on the Duvel webshop. When and how do I get my refund?

If you wish to receive a refund, we kindly ask you to send us an e-mail to, mentioning the order number (starting with MCS) and your bank details (IBAN & BIC number). This way, we can process your refund much faster.

We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.

6. Can I track the status of my return?

No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.

Info about your account

1. I have no account yet. How do I register?

To register, click on "ACCOUNT" at the top right and then "REGISTER" or use this link. Then enter your details and click on the red "REGISTER" button. When the details have been entered correctly, you will be taken to the "Dashboard" page and your registration will be completed.

2. I already have an account. How do I sign up or can I see that I am signed in?

By clicking on "ACCOUNT" at the top right and then on "MY ACCOUNT" you can check whether you are logged in or not. When you see a "Dashboard", you are logged in. If not, you can register here.

3. How do I change my account details?

Click on "ACCOUNT" at the top right and then "MY ACCOUNT" to view your data. If certain information is incorrect, you can adjust it by clicking on "EDIT". Enter the correct data and then click on "SAVE".

4. What if I forgot my password?

No worries, if you forgot your password, you can safely request it again using this link:

Enter your e-mail address and we will send you a link in which you can choose a new password.


1. How do I contact customer service?

To contact our customer service you can complete the contact form on the webshop or send an e-mail to We do our best to answer you as quickly as possible. Keep in mind that this can take a little longer during busy periods.

2. Is my privacy respected when I place an online order?

Your privacy is very important to us, therefore we communicate openly and transparently about how we handle your personal data. You can read our privacy policyfor more information.

3. Is it safe to pay online?
