Wednesday, January 27, 2016

Staff Productivity in Assisted Living

We have blogged before  on Shift Productivity and how PALs will calculate this based on the Staff Work Schedule. The simple formula is to divide the direct care hours by the hours in the shift. For example, 6 direct care hours in an 8 hours shift is: 6/8 = .75 * 100 = 75% shift productivity. The direct care hours are “planned” based on the service plan, not the actual hours of care provided.

Shift Productivity example

While the above is fine, it reflects the “Planned” Shift Productivity. What about the “Actual” Shift Productivity meaning what are the actual direct care hours and actual hours worked and by whom? We recently added a new Assisted Living community, and they asked this question. Could PALs calculate, not the Planned Shift Productivity, but the productivity for the staff person working based on actual time spent with the resident and payroll hours?

Since PALs has a built in Time Clock and eSAR (electronic Service Administration Record, similar to the eMAR), we were already setup to gather the data needed for an actual staff productivity report. So by accumulating the time spent with each resident when the staff person clicked on “Done” for a service, summed for all services actually provided and dividing it by the actual time as document from the Time Clock data, the following report was generated.

Staff Productivity example

PALs prides itself on following our users lead, and is thankful for this suggestion.

PS: By factoring in the “Productivity” when pricing your services, you can ensure profitability since you know your staff costs per hour, overhead and ROI. See our blog on “7 steps to Profits” for more information.