Appy New Year!

Appy New Year!

December 27, 2018
Appy New Year!


Unbabel Chat Translate

Unbabel Chat Translate helps you understand and be understood by your customers in any language, with fast, human-quality translation that’s fully integrated with Zendesk Chat. Automatically translate inbound messages into an agent’s preferred language and see the translated conversation directly in the Chat sidebar. Craft a reply in the sidebar and have your responses automatically converted into target language. Click a button to copy the text into the reply box and send the translated reply.

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Alterra Answer Bot


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Digital Defense Task Automation

Digital Defense Task Automation is an industry recognized provider of security assessment solutions, helping organizations defend data and protect brands. Digital Defense’s Zendesk Integration facilitates the remediation of vulnerabilities in an organization’s network. The integration accomplishes this by creating tickets in Zendesk when new vulnerabilities are discovered during a Frontline scan, along with relevant information such as which hosts are affected by the vulnerability. Additionally, a CSV report is attached to the ticket, further detailing the vulnerability in order to help remediate it. Vulnerabilities are also “Tagged” within Frontline, so that users can easily see which vulnerabilities have associated tickets. When users mark tickets in Zendesk as resolved, the integration will launch a re-scan in Frontline to ensure that the vulnerability has been removed.





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