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12 votes

Select a different "email reply" for each department.

by msanrafael on 04 Oct 2011 07:35 | 2183 Hits | 0 comment(s)

Add a 'department' field to each email reply which allows you to assign which department(s) will use a particular email reply.

when the trigger / event is kicked off, the routine would search first for an email reply that matches the department of the ticket. if one is found, then send that email reply. if not send the default email reply.

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