Standard Trading Conditions


1.  These Standard Trading Conditions herebelow  referred to as TSTC shall be applied to all services provided, handled, peerformed or rendered by the company acting as Freight Forwarder even in case when the company procures a Bill of Lading or other similar document evidencing a contract of caariage between a person other than the company and the customer or owner.

2.  In case when the company acting as carrier, the provisions of a document  issued by or on behalf of the com pany bearing a title of or including “Bill of lading”, whether negotiable or not, shall be paramount and in the event  of a conflict of conditions, the provisions of such a document shall prevail over those of TSTC to the extend of such conflict.

3.  As to the services in respect of or relating to customs clearance, taxes, licences, consular documents, certificates of origin, inspection, certificates and other similar services or incidental to, the company is to be always considered to act as agent only and never to be considered to act as Principals.


In these Standard Trading Conditions:

4. “Company” means a Viet Nam Freight Forwareders Association’s member who undertakes to provide the services.

5. “Conditions” means the entire undertakings, terms, conditions and clauses embodied in TSTC.

6. “Customer’s means any person, or any body, or any company, corporation and enterprise, or any organization.

7. “Owner” means the owner of the goods including shippers and consignees and another person who is or may become interested in the goods and anyone acting on their behalf .

8. “Goods” includes the cargo and any container not supplied or on behalf of the company, or any part there of in respect of which the company provides a service.

9. “Dangerous goods” means goods listed in : International Maritime Dangerous Goods Code” issued, published by IMO.

10. “Instruction” means a statement of the customer’s specific requirements.


11. The company shall perform its duties with  a resonable degree of care, diligence, skill and judgement.

12. The company shall carry out its services within a resonable ime expect inder special arrangement previously made in writing as an instruction to the company.

13. Subject to TSTC and in particular to the discretion reserved to the com pany below the company shall take all reasonable steps to perform any of the customer’s instructiona acceptable by the company.

14. If at any stage in any transaction the company should reasonably consider that there is good reason in the customer’s interests to depart from any of the customer’s instructions, the company shall be permitted to do so and shall not incur any additional liability in consequence of so doing.

15. When using it discretion as permitted in TSTC the company shall do so with due regard to the interested of the customer.

16.  If after the contract has been agreed events or circumstances come to the attention of the company which in the opinion of the company make it wholly of  in part impossible for the company to fulfill  its duties it shall  take reasonable steps to inform the customer of those events or circumstances and seek further instructions.


17. The customer warrants  that he is either the owner or the authorized agent of the owner of the goods and that he is authorized to accept and is accepting TSTC not only for himself but also as agent for and on behalf of the owner of the goods.

18. The customer warrants that he has reasonable knowlegde of matters affecting the conduct of his business, including but not limited to the terms of sale and purchase of the goods and all other matters relating thereto.

19. The customer shall give sufficient and executable instructions.

20. The customer warrants that the description and particular of the goods are complete, accurate and correct.

21. The customer warrants that the goods are properly packed and labeled except where the company has accepted instructions in respect of such services.

22. The customer shall not, unless otherwise previously and expressly agreed in writing, deliver to the company of cause the company to deal with or handle dangerous goods.

23. The customer shall indemnify the company against all liability loss damage cost and expenses whatsoever arising out of the company acting in accordance with the customer’s instruction or arising from any breach of the customer of any warranty contained in TSTC or from negligence of the customer.

24. The customer shalll pay to the company in cash or as agreed all sum immediately when due without deduction or deferment on account of any claim, counterclaim or setoff.


A. Company as agent:

25. To the extent that the company acts as agent, the company does not make or purpoprt to make any contract with the customer for the carriage, storage or handling of the goods nor for any other physical service in relation to them and acts ssolely on behalf of the  customer in securing such services by establishing contracts with the third parties so that direct contractual relationship are established between the customer and such third parties.

26. The company shall not be liable for the acts and omissions of such third parties referred to in clause 25 above nor responsible for any accident or any neglect or default howsoever arising whether willful or otherwise on the part of its agents or those with whom it contracts in respect of the goods to be forwarded, whether they are carried by land, sea or air or warehouse keepers or orther persons.

27. The company only forwards goods subject to the contracts, terms, conditions, and regulations of the various persons, companies or authorities in whole possession the goods may pass.

28. The company shall defend, indemnify and hold harmless the company in respect of all liablity, loss damage, cost or expenses arising out of any contracts made in procurement of the customer’s requirements in accordance with clause 27,28 above.

B. Company as Principal:

30. To the extent that the company acts as Pricipal for the performance of the customer’s instructions, the company undertakes to perform or in  its own name to procure the performance of the customer’s instructions and subject to the provisions of TSTC shall be liable for the loss of or damage to the goods occurring from the time that the goods are taken into its charge until the time of delivery.

31. Notwithstanding other provisions in TSTC, if it is proven that the loss of or damage to the goods occurred, the company’s liability  shall be determined by the provisions contained in any International Convention or national Law, the provisions of which.

a.  Cannot be depart from by private contract, to the detriment of the clamaint, and
b. Would have been applied if the claimaint had made a separate and direct contract with the actual provider of the particular service in respect of that service or stage of the carriage where the loss or damage occurred and received as evidence thereof any particular document which must be issued if such International Convention of National Law shall be applied.

32. Notwithstanding other provisions provided in TSTC if it can be proved that the loss of or damage to the goods occurred at sea or inland waterway, the company’s liabilityshall be limited to those set out in the Maritime Code of Viet Nam and the company shall be entitled to rely on all defenses, exemtions or limitations provided to the carriers by the above code. Reference in the above code to carriage by sea shall be deemed to include reference to carriage  of inland waterways and the code shall be construed accordingly.

C. Air carriage:

If the company acts as aprincipal in respect of a carriage of goods by air, the company’s liability shall be determined by the provisions contained in the Law on Civil Aviation of Viet Nam.


33. Except insofar as otherwise provided by TSTC, the company shall not be  liable for any loss or damage whatsoever arising from:

a. The act or omission of the customer or owner or any person acting on their behalf.
b. Compliance with the instructions given to the company by the customer, owner or any other person entitled to give them.
c. Insufficiency of the backing or labeling of the goods except where such service has been provided by the company.
d. Handling, loading, stowageg or unloading of the goods by the customer or owner person acting on their behalf.
e. Inherit vice of goods.
f. Riots, civil commotions, strikes, lockouts, stoppage or restraint of labour from whatsoever cause, or
g. Any cause with the company could not avoid and the consequences where of  if could not prevent by the exercises of reasonable diligence.

34. Notwithstanding other provisions provided in TSTC, the company shall not be liable for loss and damage howsoever caused to the property other than the goods themselves, indirect or consequential loss or damage, loss of profit, delay or deviation.

35. Except insofar as otherwise provided by  TSTC, the liability of the company, in any event for any neglect or default or any other matter or thing whatsoever or howsoever arising, and notwithstanding that

a. In respect of all claims other than those subject to the provisions of sub clause (b) below, whenever is the least of

(i) the value of, or
(ii) SDR 2 per gross kilogram of, or
(iii) not exceeding SDR 30,000 in any event whatever in respect of any claim
The goods lost, dameged, misdirected, misdeliverd or in respect of which a claim arises,

b. In respect of claims for delay where not excluded by the provisions of TSTC, the amount of the company’s charges for the services in respect of the goods delayed.

36. a. Compensation shall be calculated by reference to the invoice value of the goods plus freight and insurance if paid.

b. If ther be no invoice value for the goods, the compensation shall becalculated by the reference to the calue of such goods at the place and time when they are delivered to the cus tomer or should have been so delivered. The value of the goods shall be fixed according to the current market value, or, if  there be no commodity exchange price or current market value, by reference to the normal value of goods of the same kind and quality.

37. By special agreement in writing and on payment of aditional charges, higher cpmpensation may be claimed from the company not exceeding the value of goods or the agreed value, whichever is lesser.

38. a. The company shall be discharged of any liability whatsoever unless:

(i)  notice of any claim is received by the company od its agent within 14 days (Sundays, holidays excluded) after the day specified (b) below,
(ii) suit is brought in the proper forum and written notice there of received by the company within 9 months after the date specified in (b) below,


(i) In the case of damage to goods, the date of delivery of the goods, and in the case of loss of the goods, the date of the goods should have been delivered.
(ii) In the case of delay  or non-delivery of the goods, the date th at the goods shouls have been delivered.
(iii) In any other case, the event giving rise to the claim.


39. The company shall have a generallien on all goods and documents relating to goods in its possession, custody or control for all sum due at any time from the customer or owner, and shall be entitled to sell or dispose of such goods or documentsas agent for all and at the expenses of the customer and aply the proceeds in or towards the payment of such sum on 45 days notice in writing to the cuatomer, upon accordign to the customer for any balance remaining after payment of any sum due to the company and the cost of sale or disposal the company shall be discharged of any liability in respect of the goods or documents.

40. When the goods are labeledto perish or deteriorate, the company’s right to selll or dispose of the goods shall arise immediately upon any sum becoming due to the company subject only to the company taking reasonable steps to bring to the customer’s attention its intetion of selling or disposing of the goods before so doing.

41. The company shall be entitled to retained and repaid all brokerages commissions allowances and other remunerations customarily retained by of paid to Freight Forwarders.


42. Claims  against the company shall timebarred  within 6 months except where and when the company acts as sea or inland waterway carrier and in his own name issued  a Bill of Lading of which the timebar will be determined by the provisions therein. The six month period to the consignee  named in the contract or, if no deliver was taken place, from the date of conclusion of the contract.

43. In case of dispute, the disputing parties shall in first   instance endeavour to settle it by amicable way, however should such effort fail to achieve us objects, the parties thereto agree to submit the case to aboard of arnotrotors to be appointed one by each. In case arbitrators by so chosen shall not agree then the decision of and impire to be appointed by them shall be final binding upon   both parties.


44. TSTC and any act or contract  to which they apply shall be governed by the Laws of the Social Republic of Viet Nam.