Champs of the business world!


The Champ

Or at least the customer service side of the business world.

The list below recognizes the top 25 companies for customer service, at least according to the editors and writers at BusinessWeek magazine.

Notice that several companies with local outlets made the list, including KeyBank, L.L. Bean and Marriott. Let us know if you agree or disagree with the magazine’s assessment.

Also, we can’t explain why companies with better grades are sometimes lower on the list than companies graded more poorly. Direct those questions to BusinessWeek.

1. A+ A
2. USAA Insurance A+ A+
3. Jaguar A+ A+
4. Lexus A+ A+
5. Ritz-Carlton A A
6. Publix Supermarkets A- A
7. A+ A
8. Hewlett-Packard A A-
9. T. Rowe Price A B
10. Ace Hardware A- A-
11. KeyBank A- B+
12. Four Seasons Hotels A A
13. Nordstrom B- B
15. Amica Insurance A A
16. Enterprise Rent-a-Car B B
17. American Express B B+
18. Trader Joe’s A- B+
19. JetBlue B B
20. Apple B- A
21. Charles Schwab A B
22. BMW A+ A+
23. True Value B+ B+
24. L.L. Bean B A
25. Marriott A A

Categories: General
Chris Churchill

2 Responses

  1. resident says:

    BW’s ranking orders are often confusing, although in this case it looks like they use four ranking criteria, only two of which are captured in the list posted here.

    As far as the rankings themselves go (which are based on JD Power reports}, the ground rules BW used eliminated any small (<$1B) companies, only included upscale hotels, etc…so, IMHO, it’s pretty useless. I have interacted with a number of the organizations on the list. Some experiences have been good, some crappy. Not necessarily better or worse than other organizations.

  2. Pear says:

    Apple customer service is absolutely terrible. Good luck to anyone who has any difficulty with any Apple product at any time – their answer; “go buy another one…. for $400″. Terrible.