Customer Service Representative I, full time, Keyser
First United Bank and Trust - Keyser, MD

This job posting is no longer available on First United Bank and Trust. Find similar jobs: Customer Service Representative jobs

Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.

Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.

Experience: Previous customer service related experience preferred.

General Responsibilities


Essential Duties

1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:

a. Greets and serves customers in a friendly and courteous manner.

b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.

c. Accepts and processes deposits of various account types.

d. Cashes checks within approved authority and operating policy.

e. Processes passbook savings transactions.

f. Sells Cashiers Checks, Money Orders, Certified Checks, etc.

g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.

h. Processes loan payments, Christmas Club payments, and other related payments.

i. Processes night deposits and mail deposits.

j. Maintains branch cash vault.

k. Maintains an approved level of cash; turns in excess and mutilated cash.

l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.

m. Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.

n. Processes daily work on Branch Capture for transmission to corporate office.

o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed

p. Prepares teller terminals; sets with correct date.

q. Processing morning and afternoon mail.



4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

6. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

Ancillary Duties

1. May be required, on occasion, to provide safe deposit box services to customers.

2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.

3. May be required to balance and/or service ATM machines.

4. May be required to verify and wrap coin for vault cash control purposes.

5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Various locations as assigned


1. Telephone
2. Calculator
3. Copy machine
4. Fax machine
5. PC/Computer keyboard
6. Printer
7. Currency/Coin machines
8. Branch Capture equipment
9. Cash Advance equipment
10. ATM machines
11. Sorter
12. Currency verifier
13. Combination lock
14. Check cutter


First United Bank and Trust - 10 months ago - save job - block
About this company
3 reviews