1 Reply Latest reply: Sep 21, 2013 6:43 AM by sterling r
Chloesmommy1385 Level 1 Level 1 (0 points)

I sent someone a gift TV show on iTunes and said she got the gift but it won't let her open it on her Mac computer.

iPhone 5, iOS 6.1.4, And recently purchased an apple tv
  • 1.
    sterling r Community Specialists Community Specialists (3,790 points)

    Hello Chloesmimmy1385,


    Thank you for using Apple Support Communities!

    I was researching what might be going on, and found this article to try and help with getting your code redeemed.

    iTunes Store: Resolving difficulties with redeeming gifts



    1. In your email application, find your music gift message.
    2. Right-click (or Control-click) the Redeem image and from the shortcut menu, choose Copy.
    3. Click in your web browser's address field and from the Edit menu, choose Paste. The web address should look similar to this: https://phobos.apple.com/WebObjects/MZFinance.woa/wa/com.apple.jingle

    4. Press Return. iTunes should open and accept the gift (you may need to login to your account).

    If the above steps did not work, then try these steps:

    1. Locate your gift code. It appears after the "code=" text in the text you copied into the web address. In our example above, it would be RAAAAAAAAA3). Select and copy this code (you could also write it down).
    2. Open iTunes, go to the iTunes Store, and sign in to your account.302762_3.jpg
    3. In the QUICK LINKS section in the right column, click Redeem.302762_4.jpg
    4. In the resulting screen, paste or type in your code, click Submit, and your music will begin to download.


    If that does not help resolve it, could you elaborate a bit on what exactly is not working?