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Automate Your Responses

In a SimpleTexting campaign, you aren’t limited to your top-level keywords. Under each keyword, you can have several sub-keywords called triggers. You can set up triggers to automatically respond to common queries and requests for information. For example, you can set a CONTACT trigger that will automatically reply with your business’ contact information when a subscriber texts that keyword to your short code.

Setting Up a Trigger

After logging in to SimpleTexting, go to Keywords and either edit an existing keyword or create a new one. Select a list and compose your auto-confirmation message. Under the Triggers section, click Add trigger. In the Trigger Name field, type the text you want to trigger a response (usually all caps). Then, type the message that should be sent to whoever activates that trigger.

Screenshot of Triggers setup in SimpleTexting dashboard

Click Save, and you’re done!