The reality of AI: can the bots keep your customer delighted?

London Business School Review ∙ Monday January 13, 2020 ∙ duration: 24:48


- London Business School, 13/01/2020 - In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of Artificial Intelligence.How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities? In this episode, Julian hosts PV Kannan, Co-Founder and CEO of San-Jose-based software firm [24] and a recognised leader in global customer services, a field in which he pioneered the use of chatbots and AI. They discuss how AI can help keep ever-more demanding customers delighted and coming back for your products.

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