Can I cancel a scheduled payment?
You may cancel a payment as long as has not yet been processed; to do this, click “Payments” in the top menu and select “Payment History.” A “Cancel” button will be available for any payments that you can cancel online. If you need to cancel payments that have already been processed, call 757-926-1000 for assistance.

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1. What types of online payment are accepted?
2. Is there an additional fee to pay my water bill with a credit or debit card?
3. How do I make a payment?
4. When is my payment credited to my account?
5. How can I confirm if my payment has been processed?
6. Can I establish regularly scheduled (automatic) payments?
7. Can I cancel a scheduled payment?
8. What happens to scheduled payments if I delete the payment account that was used to set up the payment?
9. What happens to scheduled payments if I delete that account from my enrollment?
10. What happens to scheduled payments if I cancel my enrollment?
11. My payment is due today and it is after business hours. How can I pay my bill?
12. I cannot make a payment by the due date. Can I get a payment extension?
13. Do you offer budget billing?
14. When will my payment be processed by my bank or Credit Card Company?
15. How do I know which payments I've scheduled or completed?
16. Can I pay my balance in full or extend the payment due date?
17. How often do I get a Waterworks bill?
18. Where can I pay my water bill?
19. I’d like to go paperless. Is there a way to stop getting a paper bill and get a bill emailed to me?