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Frequently Asked Questions

Please review the answers to the questions we receive most often below.

Having Trouble Logging In?

1. I received my card in the mail, but how do I register my online account?

2. What should I do if I am having trouble logging in?

3. What do I do if I forgot my password?

4. What do I do if I forgot my username?

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Shopping List

1. What is the Shopping List?

2. How often will new offers be available?

3. Do I need to print coupons?

4. Do offers expire?

5. How many times can an offer be used?

6. Are all of the discounted products available at every participating store location?

7. How do I know if I have used an offer?

8. What products qualify for this program?

9. Can I print out a shopping list?

10. What is the barcode on the bottom of my printed shopping list for?

11. What are Plus Produce Perks?

12. When are Plus Produce Perks added to my account?

13. Can I save my Plus Produce Perks for later?

14. How will I know my Plus Produce Perks have been applied?

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My Healthy Savings Card

1. What do I do if I lost my card?

2. What if my card is damaged and doesn't work at the store?

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Shopping Experience

1. Where can I use my Healthy Savings card?

2. How do I use my card in the store?

3. What if the barcode does not scan?

4. What if the card number cannot be keyed by the cashier?

5. What if I didn't get my savings?

6. Can I review my transactions and savings history?

7. I have multiple program offers for the same product. Which one will be applied at checkout?

8. Can I use my card and a paper coupon for the same item?

9. I've received my discount but the offer still appears to be available on my Shopping List.

10. What if my discount amount doesn't match the Available Savings total on the homepage?

11. Can I use my Medica Healthy Savings card at self-checkout?

12. I purchased an item labeled with a Healthy Savings shelf tag, but did not receive a discount.

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My Account

1. How do I register?

2. Can I have more than one user on my account?

3. What happens if I change the zip code on my account?

4. How do I change my email address?

5. How do I change my password?

6. What should I do if I have trouble logging in?

7. What do I do if I forgot my password?

8. What do I do if I forgot my username?

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General Questions

1. I'm not a Medica health insurance member. Can I sign up for the Healthy Savings program?

2. How do I give you ideas or feedback?

3. What do you do with my registration information?

4. What do I do if I'm having trouble using the system, including offers and the website?

5. Who is Solutran?

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Mobile Devices

1. What services are available for use on my phone?

2. How do I log in on my phone?

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