Where is my water shut off?

The customer’s meter shut off is on the customer’s side of the meter. It is a good idea to familiarize yourself and any residents of your household with it’s location in the event of a water emergency requiring you to shut off your water quickly.

If you need help locating your shut off please call the City Office, available 24/7, at 830-598-8741, and request assistance.

Plumbing code requires a customer owned and maintained shut off at every service location.

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1. Why is my Red Light on?
2. Why did my Red Light not come on and my tank is over flowing?
3. Where/What is my PRV?
4. Why do I have low pressure?
5. Where is my water shut off?