Competency Based Interviews


Today I was asked to provide an overview on competency-based interviews, this is what I put together and I thought I would share it on our blog to help our candidates.

Competency based interview questions (also referred to as situational, behavioural or competency questions) are a style of interviewing often used to evaluate a candidate's key competencies, these questions tend to probe underneath the surface of typical answers and ask for demonstrable examples of experience and thought process.

Why are Competency Based Questions Used at Interview?

In the case of applications for senior roles, candidates typically can have no experience in the industry to which they have applied. Consequently, it is not possible to assess their suitability for a job role based on their CV and industry knowledge alone. This has led to the development of competency-based interviews becoming the prime way to ascertain your skills, personality and logical reasoning for a role.

Conventional job interviews may focus on questions relating to an applicant's past or previous industry experience, but this is an ineffective tool for candidates who are not expected to have any former experience in the industry they wish to work in. Competency interviews can give valuable insights into an individual's preferred style of working and helps to predict behaviours in future situations.

What Does A Competency Based Interview Usually Involve?

Questions about industry experience will not be part of a competency interview. Instead interviewers will ask questions that require candidates to demonstrate that they have a particular skill or a core competency the firm is looking for. Candidates will be asked to do this using situational examples from their work and life experiences, to illustrate their personality, skill set and individual competencies to the interviewer.

Competency interviews may also feature questions that probe candidates on their knowledge of the company and industry they have applied to. This type of interview question tests candidates on their career motivation and commitment to career.

A typical competency-based interview will last for one hour. At most major firm’s competency interviews will also be standardised. Consequently, all applicants can expect to be asked identical questions.

What Are Competencies?

A competency is a particular quality that a company's recruiters have decided is desirable for employees to possess. During interviews and assessment processes, competencies are used as benchmarks that assessors use to rate and evaluate candidates.

In interviews, recruiters look for evidence of competencies by asking candidates competency-based questions. This style of question forces candidates to give situational examples of times in the past when they have performed particular tasks or achieved particular outcomes using certain skills.

The best way to prepare is by reading as much about competency-based interviews as possible. 

Typical Competency Based Interview Structure

Questions in competency-based interviews will usually refer to situations a candidate has participated in their career or personal life, that can be used to effectively display evidence of particular competencies or a particular competency.

A typical competency question could be: "Describe two situations where you have had to work as part of a team." When asked a question like this, you should be able to talk for several minutes about your participation to a particularly strong team you have been part of in the past and how your sense of teamwork helped lead a task or project to successful completion.

You should have an idea before the interview of the experiences from your life that you could use as examples to demonstrate the key competencies of the firm to which you are applying. You are likely to have to provide at least two examples for each competency during your interview.

It is quite acceptable to ask for and to use a few moments of thinking time before answering competency questions. If necessary, simply notify your interviewer by explaining you "may need to think about this for a few moments". Once you have thought of a good example to use, continue with your answer.

Key Competency: Motivation & Commitment to Career

It is likely you will be asked why you wish to work for this company, and what distinguishes this company, for you, from its competitors. This question requires you to discuss your knowledge of the firm in detail and prove to your interviewer your desire for a job.

To answer this question, you should describe:

  • The key strengths this firm has over its competitors in the industry (e.g. more specialised in certain niche areas, more international scope, more respected).
  • What appeals to you personally about the firm (e.g. your interests in the firm's niche areas, your relevant study at university).
  • Other relevant factors you find interesting (e.g. the impression you have of the working style at the firm, the social side of the company, the type of corporate social responsibility the firm is involved in).

Competency Based Interview: The first 60 seconds

Although competency-based interviews are standardised, a typical interviewer will decide within minutes whether they like you or not, and this is likely to affect the outcome of the interview. It is very important to give a good impression to your interviewer from the very first moment you meet.

Shake hands confidently, smile, introduce yourself, and be generally convivial to the occasion. Sitting quietly and communicating poorly will not help you, and neither will boisterous or arrogant behaviour. You should be polite but outgoing, assertive but not aggressive and aim to be every bit as professional as the interviewer who is assessing you.

I Hope this blog is useful in helping you understand some of the thought process behind a more in-depth and challenging interview, Good luck!