PreZoom FAQ

What is PreZoom?

Do you charge for Customs Clearance?

Do I have to pay any fees when my parcel reaches my country?

Do I have to pay extra for Customs Clearance?

When will my package be shipped to me from my PreZoom address?

Does PreZoom receive shipments on the weekends?

What if the merchant will not take my order without a British phone number to match to the shipping address?

Does PreZoom offer a service where small parcels can be consolidated from different merchants into one order?

What kinds of things can't I ship?

How do I pay for my shipments?

How long will it take to receive my shipment?

What will PreZoom bill me for?

How do I use my PreZoom Address?

How can I estimate the Customs Charges?

PreZoom, who are we and what do we do?

How much does it cost to join PreZoom?

What does PreZoom offer?

How do I get started with PreZoom?

Which credit cards does PreZoom accept?

How is the PreZoom site made secure?

What can I do to protect my information?

What if I forgot my password?

What if the store rejects my credit card's international billing address?

What payment methods do you accept.

How do I pay for my PreZoom charges?

How long should it take for Prezoom to allow me to know my shipping charges and pay for my shipment?

What is your policy on shipping catalogs that arrive in the mail?

Are my shipments insured?

Can I track my shipments?

I'm trying to check out and I get error messages. What might be the reason for that?

I received my parcel, but I don't like what I received. Do you offer a returns service so I can return my goods to the merchant?