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“very poor customer service”

Written on: 18/09/2013 by ishybonbishy (1 review written)

spent more then 2 hours designing my photobook online, tried there automatic create and it cropped the pictures so half peoples heads were missing. was pleased with overall look online and chose a store further away because it said FROM 1 hour however they actually mean 7 days regardless of where you collect from only found this out after phone call to customer service. however checking status 3 days later status said ready for pick up in store so made special trip at end of long work day to be told no photobook there. store staff very helpful and phoned online centre who she reported were rude and unhelpful even to her and there is nothing they could do til after the 7 days. . photobox always great offers and deliver within 3 days only tried tesco because of a special ofder they sent through but will never use again take notice of all the negative reviews littering the internet and avoid