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“Be very careful buying anything of high value from...”

Written on: 23/07/2009 by coyote63 (3 reviews written)

Be very careful buying anything of high value from Maplin. If it's broken or you want to return it for ay other reason you may well have a fight on your hands.

I bought an external hard disk drive from the store on the Strand, London. It was a well-known brand but did not function as expected on my laptop, even though the manufacturer stated it was compatible. Upon returning the item I was given the usual run-around which involved me visiting the store aprpoximately ten times over a six-week period before getting a refund. The tactics used included:

* Refusing to refund the ietm because on the back of the purchase receipt it states that "memory" cannot be returned. I stated that it was storage, not memory but this only resulted in a yes-no-yes-no discussion with the sales assistant.

* Sending the product back to the Maplin service department for a fix. No reponse was forthcoming in the agreed time period so I demanded my money back again.

* An apparent refund to my card which turned out to be untrue. There was no refund.

I finally got the product refunded but it cost me a lot of time.