SINCE the lives of hundreds of thousands of ordinary Japanese were turned upside down by earthquake, tsunami, fire and looming nuclear threat, people around the globe have watched, amazed, at the survivors' composure—“stoicism” is the word they most often reach for. There have been few complaints, just civic-minded initiative. All along the coast, the urgent talk is not just about survival in the face of shortages of food, water and fuel. Stricken communities are desperate to start rebuilding their towns (see article).

Stoicism is an admirable response to what fate deals you. It also serves as a coping mechanism in the face of incomprehension. And the Japanese no longer just find it hard to understand how nature could deal such a blow; increasingly, they want to know why the government of a rich and orderly land should be taking so long to tame an overheating nuclear plant and get help to communities ravaged by the tsunami. A lack of water, food and warmth are a fresh and acute source of suffering. Despite the scale of the humanitarian disaster, some of the suffering is avoidable. The system is letting citizens down.

This criticism may seem harsh. For a start, Naoto Kan, the prime minister, has maintained relative calm despite the menacing situation at Fukushima Dai-ichi, the crippled nuclear plant. His government has also been far more transparent than its predecessors. The Bank of Japan acted promptly, providing liquidity to prevent a natural disaster from becoming a financial one.

Favourable comparisons have rightly been made with the bumbling response by an earlier government to the 1995 earthquake in Kobe, which killed 6,400. Then, Japan's government was slower than South Korea's to set up an emergency relief operation. Yakuza, the Japanese mafia, were the first to set up soup kitchens for the victims.

But that is setting the bar very low indeed. After all, the Kobe fiasco hastened the end of the Liberal Democratic Party's post-war supremacy and the rise of Mr Kan's Democratic Party of Japan (DPJ). Kobe showed that the country was run by incompetents. The shock led to soul-searching by a once-confident Japan which, with its economy broken, seemed adrift. Yet all was not lost in the “lost decade”. Out of Kobe grew new civic-minded energies. Mr Kan himself has a background in civic activism. In 2009 the DPJ promised a new, more accountable kind of politics. A less deferential electorate approved.

Yet, this month's disasters underscore how much more the system still needs to change—along with the politicians guiding it. For one, the fiasco at Fukushima Dai-ichi has revealed, again, the cosy ties between the nuclear industry and government. Together, they have stifled debate, covered up bungles and made assumptions about risks that were too optimistic. The crisis management at TEPCO, the plant's owner, has laid bare an astounding lack of leadership. “What the hell's going on?” Mr Kan demanded at one point.

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The same might be asked of the operation to get help to the tsunami victims. For all that Mr Kan has attempted to be seen at the front, in Tokyo the sense of a looming humanitarian crisis in the north has been slow to sink in. That is partly because nuclear worries have absorbed much of the government's attention. Few politicians in a centralised system have bothered to travel north themselves. The media, taking their cue from the Tokyo establishment, have not thought properly to report the unfolding struggle for food and fuel.


Who the hell's in charge?

Japan has gone without effective leadership for so long, with an endless procession of faceless prime ministers and their cabinets, that it has made political dysfunction look almost like well-practised art. But this crisis has shone a pitiless light on that failure. Mr Kan, who has promised political change, now needs to bring it about. Japan's people can help, adopting a different attitude to their government. Stoicism—however good for coping with adversity—is bad for bringing on change. Time for the Japanese to unleash some righteous anger on a system that has let them down.