Top Five Tips

This story accompanies Catalyst for Efficiency.

Wednesday, September 16, 2009
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Karen Piercy and Michael Martin, consultants in the HR Effectiveness practice at New York-based Mercer, created this top-five list for HR executives looking for ways to make technology work for them in today's uncertain economic landscape.

(Not in order of importance.)

1. Revisit HR technology strategy and three-to-five-year plan for the introduction of new HR technologies or functionality; ensure HR's plan supports the human capital and business strategies and consideration is given to adopting a potentially lower-cost service-delivery model (e.g., Software-as-a-Service versus on-premises).

2. Review existing HR technology budget and determine where there may be ROI associated with new investments and/or functionality (e.g., self-service, talent management).

3. Conduct HR-systems audit to identify any redundancies and competing technology initiatives, and to ensure data and process integrity.

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4. Work with existing HR technology vendors (or internal IT department) to identify potential areas for gains in service delivery and/or process efficiencies with existing technologies (e.g., offshoring, technology upgrades).

5. Review internal processes to ensure HR is focused on core, value-add processes, and not those that are non-core or that could be done more efficiently by third parties.

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